Contacting Honda Customer Services

[@HondaVideo]

Hi Ian. Really sorry to see about your experience. If you could direct message us to chat through it, I can assist! Kind regards - Alyssa @ Honda UK

[@IanSampsonRLO]

Thanks for the reply, unsure how to direct message here on youtube though?

[@HondaVideo]

@@IanSampsonRLO if you send a message via Facebook ill pick it up!

[@RWBHere]

@@IanSampsonRLO Sounds as bad as trying to phone someone at Eon. My final phone call to them, started with a computer estimate that I had a _46 minute_ delay before I could speak to someone. The call was essential, and the last resort, so I timed it. The delay was precisely 46 minutes.

[@bordersw1239]

When available, I always use the option ‘I’m interested in buying a new car’ or ‘ I wish to end my finance deal’. They seem to get answered straight away 😉 . Then I claim innocence and they transfer me to the correct number.

[@IanSampsonRLO]

Good idea!

[@SirHackaL0t.]

You have to love a modern phone system with far too many options and no idea that they are losing calls.

[@IanSampsonRLO]

3 times is enough I think for anyone’s patience lol. They must miss huge amounts!

[@SirHackaL0t.]

@@IanSampsonRLO It was funny that the call ended at three different points.

[@chrish3305]

That’s horrific!!!! Glad you shared

[@IanSampsonRLO]

No probs!

[@darthgardner]

If you were a japanese resident and had done that your call would follow through,and knowing the japanese you would get the answers and respect its how they do things.

[@dcvariousvids8082]

Even if you can get through, Honda may have difficulty connecting you with someone, (even if they were interested). As they’ve had four, possibly more Heads of Marketing from 2015 to present day. Perhaps the post lacks job satisfaction... no one talks to them.

[@IanSampsonRLO]

I’ll talk to them ha ha

[@JeanPierreWhite]

Pretty hopeless. The only other thing I would try is to get someone in another dept and then ask for PR or Marketing dept. Someone inside the organization maybe more willing to help than the phone dispatchers who are trained to put you straight to a survey.

[@IanSampsonRLO]

I think it was an internal error actually, as in their switchboard was dropping the line and the system then thinking the call was ended, taking me to a survey.

[@googlereviewer2743]

WOW! I was really considering going for the Honda E but after care service/customer service is equally important to me. I have a Tesla Model S since 2018 and I have to say Tesla (London) has been great and very responsive in my 3 years of owning the car.

[@IanSampsonRLO]

Good to hear!

[@themanofmead5273]

Sadly the wonders of 21st century progress means this experience is not uncommon for a lot of us these days.

[@IanSampsonRLO]

So true!

[@neilmayo6868]

Hey Ian, that's much farther than you can get with Tesla. You actually talked to a human for a few seconds!

[@IanSampsonRLO]

Lol, wasn’t aware of that!

[@bigyin.7710]

Will your dealership visiting plans be on hold now, until maybe March? Couldn't your local dealers put you in touch of marketing?

[@IanSampsonRLO]

Yeah its all a bit wonky at the mo, so unless I am travelling for work then cant do it really.

[@voodoobean1973]

I bet they was more than happy talking and taking your money for the over price and poor range Honda Ev. I love the looks of the Honda E. But I cannot justify the cost of a Ev that has the range of a ten year old Leaf and Honda is known for its lack of customer service...

[@gaz7560]

Too many companies like this now

[@IanSampsonRLO]

Sadly thats true!

[@TheTony111111]

have you tried without withholding your number?

[@IanSampsonRLO]

Connecting fine, their line doesnt hold though, get to have a convo with them (sometimes), dodgy line their end somewhere along the wires/switchboard I suspect.

[@djhvideo]

Probably a waste of time. When dealers cannot be bothered to check and accurately place their location on Google Maps (I'm talking to you Landrover Sheffield) they probably wont bother contacting you. They sold a car - job done.

[@IanSampsonRLO]

This was a main call centre number but get your drift :)

[@davidgg90]

It seems honda phone line is not very good

[@IanSampsonRLO]

It does seem that way lol

[@station240]

Sounds like the news media have been giving Honda hell for some reason.

[@station240]

Yup, various stories dated Dec15th 2020 onwards: "Honda has recalled 1.4 million cars in the US for various problems. The recall is due to the possibility of the drive shaft breaking, software flaws, and window switches overheating in some models."

[@IanSampsonRLO]

The Honda E is not in sale in the US I hear...will be interesting to see how it goes with mine!

[@markcornwall8132]

Hello............................. Brilliant, maybe the dealer you bought it off could get Honda marketing on the line using their phone. Or beat the system and press 2 for motorcycle and see if that department can hook you up, who knows. Failing that sell the car!!

[@IanSampsonRLO]

ha ha, selling it might be a bit extreme

[@robsmith1a]

Hilarious, but I am not looking for help. The general drive to cut costs and try to make people do everything online is a trend that has been exacerbated by Covid 19. This makes any request difficult if it doesn't fit into the standard questions expected. Having said that my local dealer when I had a Zoe was always excellent and I could always talk to someone if I needed to (Martins Basingstoke).

[@IanSampsonRLO]

Yeah the Covid19 thing has been hijacked in many occasions as a blanket excuse for a poor level of service, as though it will become the norm. We feel the pressures of this all over for all the different services I use in the business's. Thankfully this video is not me needing some desperate help lol.

[@voodoobean1973]

The Power of Dreams 😂

[@IanSampsonRLO]

😂

[@simonnelson7770]

It actually made me laugh but that's only because it wasn't happening to me. That kind of service can be enough to make you walk away from the brand altogether. Funny how they contacted you and asked them to speak directly, wouldn't be anything to do with you publicly shaming them, no I bet they contact everyone directly who has that issue 😂😂

[@IanSampsonRLO]

I thought it would give people some enjoyment ha ha

[@Chrisb8s]

oh... makes me feel better about Tesla.. I might have to wait 60 minutes, but eventually someone c responds

[@IanSampsonRLO]

Lol

[@IanSampsonRLO]

😂

[@johngoncalves]

Lol

[@IanSampsonRLO]

🤣

[@Christer885]

😊👍🌹

[@IanSampsonRLO]

👍😎

[@CookeCraft]

Hopeless 😆

[@IanSampsonRLO]

Absolutely ha ha