Create case from email, using email listener

[@Fyrir.]

Very Informative as always.

[@vijaykumar-lr7xw]

Hi this is only for inbound emails do we have a video for how to sent a email from Pega to mailbox outbound

[@MrPraveensiva]

Creation of email integration is simple with few clicks through channels and interface by creating the email channel. This would automatically create the email listener and start the listener in admin studio. :)

[@praneethsmart5588]

I agree

[@everything1039]

That works for outbound email integration but for inbound email integration we need to configure listeners

[@monikasusan2734]

Hi, Thanks for the information. Is there any video available on how to handle exception when email service is down/ when email cases are not created then service down email should be sent to the recipients

[@Qtometa]

As of now no videos, I can check for this. And if email listener/ service is down e-mail would present in mailbox with unread status and once it will be up, it can pick-up all unread email and process it.

[@everything1039]

Hi sir ,from "enable email listener" also option we can start the listener right instead of navigating to admin studio???

[@Qtometa]

If you enable mostly it should start auto, if not anytime can be navigated to admin studio and start/restart.

[@BhuvanaChandran-o6t]

Hi It's possible to download more than 2 cases pfd at the same time.

[@avinashavi6805]

Great information can you please explain what is work pool

[@gokulnath5286]

After creating a case using email listener how can we configure to move those mails into specific (delete folder) from inbox....any idea

[@Qtometa]

You can con select option to deleted after processing from pega and it might the delete the email, some options is there, please check once.

[@deepikavarri6435]

Hi sir , Is there a way to stop the cases from recreating.

[@pratikdesai204]

What's the video link to set password for application and use for receiver email?

[@Qtometa]

Resolve Gmail /Google SMTP less secure apps connectivity Issue kzbin.info/www/bejne/r6a3Z4OefZJon9k

[@UMAMAHESWARIR-kc4cv]

Where we configure body of letter for send email with case number ?

[@Qtometa]

You need to create corr rule.

[@UMAMAHESWARIR-kc4cv]

Where do we need to call that correspondence with message "Thank you for your email request. Your request id is Q-7249?

[@UMAMAHESWARIR-kc4cv]

Do we need to call in Response tab of service package rule ?

[@UMAMAHESWARIR-kc4cv]

In this video did you create correspondence rule or is it from the default html body message "Thank you for your email request. Your request id is Q-7949" from Response tab of service email rule ?

[@Qtometa]

its coming from default corr rule only, you can create your own.

[@rajus2891]

If we pass XML data in body,then how we will add to case properties

[@Qtometa]

I have never got that use case, need to try and see.

[@MrPraveensiva]

There is an option in the email listener rule. Please check.. if not you can update the service email mapping rule to use the parse rule. There is also an option to parse the XML in the service activity with method Apply- Parse method.

[@avinashavi6805]

Hi sir done correctly but receiver connectivity fails what may be the problem sir

[@Qtometa]

Check gmail pop-3 details.