Crew & Captain Deal With ‘IMPOSSIBLE’ guests! | Below Deck Mediterranean

Captain Sandy has to choose between the guests demands and backing her crew during a lavish dinner service.
Below Deck Mediterranean - weeknights 7.30pm on E4.
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[@lilliegibson7131]

I watched this episode, and she was a nightmare of a human. She said several times she didn't like seafood, then wanted seafood. I was so happy when Captain Sandy backed her crew.

[@chantellelfchay4549]

What season is this

[@kellnsel]

@@chantellelfchay4549 Season 3, episodes 1 & 2

[@lilliegibson7131]

@@chantellelfchay4549 not sure, it's also a small clip.

[@lilliegibson7131]

@@chantellelfchay4549 the clip is called 'Crew and Captain deal with IMPOSSIBLE guest."

[@decembersveryown5935]

They all were horrible

[@avemac]

The daughter of one of these guests apparently dm’ed Hannah and apologized for their awful behaviour

[@kennethpaulsen5407]

becouse these was awful people, even if you have money you still can be nice to people

[@cassandraslye9230]

I would too! Respect everyone.

[@Sara-xk1ns]

I’d be mortified if I had to apologize for my grown mothers behavior. At least her daughter seems like a much more reasonable person and didn’t turn out like her. And the daughter wasn’t even there and apologized! That is absolutely unacceptable. I could never imagine behaving that way.

[@coolwahl]

It just shows money doesn’t buy class

[@danlc95]

Those people are worthless. Money or not, they're garbage.

[@TotallyAwesomeMcknz]

Good on the captain for backing her crew. That was an impossible guest. Holy cow. (Oh wait, she might not like beef!)

[@alkiebythesea]

😂😂😂😂😂

[@satanicstar9115]

Omg!!! 🤣😂

[@JoeyTheBeastHD]

She likes beef

[@DanikaJames.]

This comment is amazing 😂

[@justshyy9349]

Omg yes😂😂

[@joshuafielding7667]

It’s the “you’re a powerful woman!” When she can’t figure out if she likes chicken or not that gets me 😂

[@purselmer5931]

Exactly! A woman her age, who can't even express what she likes to EAT is the antithesis of "powerful." She's pathetic.

[@oliveiraenmanuel]

“These guests are reminding me it was better to be working for the Russian mafia”😂😂😂😂😂 #HannahQueenofoneliners

[@VIKINGOCATIRE]

ahaha i loveee hannah she had the best comebacks!

[@dt133071]

Jean Claude Van Damme new film will involve Karens instead of fighting with the Russian mafia.

[@CAsaidit]

I'm sure they know how to make a decision unlike this lady.

[@canadianqueenbee845]

@CBA CBA WITAF??? First of all, hannah is not a very nice person & looks like a nightmare to work with. Of course theres no actual way to prove she was working for the mafia & "almost got raped by a mafia boss"... but that story sounds a little over the top, like a lie. Shes the type to listen to someone elses story & has to come up with something to top it. She has big d!ck energy so idk if I believe all that.

[@politova]

If she has an eating disorder it's her problem !let the chef know..I don't like this ,I don't like that ..please..I have no idea how come that group of weird "girls became someone important...nasty people

[@lorimarie8677]

Money doesn’t buy class. These women are vile. I could never, ever tolerate that behavior. Screw the tip. Screw the job. I would have told them how disgusting they are.

[@GHerna54]

Agree 100%, money won't buy class.

[@janpagragan17]

And they're only paying 1/2 price for the charter; make 'em walk the plank!

[@tac08826]

Money can't buy you class, elegance is learned my friends.

[@rubenassandri9389]

also "class does not go on telly", if you could afford such an expensive holiday you don't need to be part of a TV show

[@vince8520]

I think the trashier the people are the bigger the discount they get. Its obvious that these idiots only went to Applebee's Taco Bell in their life

[@jasongaskins6421]

Once faced with her own words, she's speechless. 'I don't like shellfish or seafood, so I'll just have some lobster'

[@omlandthegreat]

Either she is a raging narcissist or just suffering from dementia.

[@m.j.mbrooks1859]

Customer service is not for the faint hearted. Hand of God a customer asked me to make a hot iced Mocha, with no ice… they legit said “add ice, but don’t put any ice in the hot mocha…” apparently she wanted a cup of ice on the side of the iced mocha…which is doable, but how in the name of heaven was I supposed to gauge that from “a hot iced mocha with no ice” ????

[@TheCelchi]

I don’t think she knew that lobster was seafood. Perhaps she didn’t seem like all the cards in her deck were there and the primary called her an intelligent, powerful woman. But the primary I want this immediately Hannah could’ve said well I’ll just pull it out of my ass OK cause I happen to have all those things I have telepathic powers to know exactly what you want and win honest to God talk about trash that’s what these women were trash.

[@DutchieThePitty]

😂😂😂😂

[@Sara-xk1ns]

How hard is it to say “I don’t remember what I wrote on my preference sheet, but that looks really good, do you think I could have some too?” Instead she made a big deal about the alternate seafood meal AFTER she had said earlier she doesn’t like seafood. A simple apology and a thank you to the crew for going above and beyond to accommodate her would’ve been gracious. All of these guests were unbearable.

[@lorir5728]

It's alcohol mixed with lunesta crazy. Nothing will make sense

[@KazzKobb]

she has eating disorder for sure

[@leilaramada]

By her reaction when she keeps changing her mind on what she likes makes me believe that she may have an eating disorder and is trying to cover the fact she doesn’t want to eat

[@TheDice1995]

That's an interesting point i would have never considered but yea maybe in the past just being difficult made it so others stopped trying to make her happy but on this yaht they have to go above and beyound so it back fired

[@sunnydaze2359]

But I think in that case if I had an eating disorder I would probably just make the excuse that I’m just not hungry, instead of frustrating the chef and the crew.

[@patriciahoequist-breeze7036]

I had the same thought!

[@e.m8857]

Yes, that’s what I thought too. She needs to blame it on the food to justify not eating it. I don’t think she realizes why she’s doing it.

[@fionanyangoma7907]

Babe, I was wondering what could be wrong. Cause something was wrong with her

[@rachelc7236]

“QUACK QUACK BITCH” idk why I found that so funny 😂

[@georgiarobey1307]

I don’t blame Hannah for her reaction😅😅those women were vile

[@oliveiraenmanuel]

Hospitality checkkkkk!

[@rlast4698]

Uh hannah you are in the hospitality and get paid very well. Man up

[@alif7903]

These women aren’t powerful, they are power hungry. Their incessant complaining and criticism makes them feel powerful; it’s their way of reinforcing to the crew their status, i.e. “You are here to serve me, fulfill my every wish & need before I ask-you are at my mercy”. The epitome of classless.

[@hannahstrong952]

"stop talking about my eating" I wonder if this was a eating disorders covered up by the complaints that it's the crew's fault she couldn't eat what was in front of her

[@kelsys2512]

I definitely think so.

[@uughhgh7866]

Thats the vibe I was getting. We cant assume anything but I do think she was getting quite embarassed that she couldnt eat (for whatever reason).

[@kelsys2512]

@@uughhgh7866 Definitely. Something seems very off with her behavior about food.

[@jenicdarling9425]

@@uughhgh7866 I thought it was her being really picky and controlling but saw her friends eating something she said doesn’t like but wanted it too yet didn’t wanna admit it was her at fault because she made a huge deal. But when the paper was brought out and the staff including the captain was putting her on the spot like you told us that but now saying this. Then was even called out by her friends taking staff side like no u did tell them that making it clear it’s on her that she was like just forget it! I know someone who says they don’t like X but they actually do, just say that so we would get her 1st choice she wanted. But maybe it’s a ED, though I don’t understand how because it brought more attention it her and her meal.

[@uughhgh7866]

@@jenicdarling9425 It could totally just be that. I agree it did seem like that to me as well. However, it just started to seem off after that comment and when I watched it again I could see that it was possible that was the case. Of course no one knows what someone has and it is most likely her just being picky but I figured it should be brought up considering this was the only comment I saw addressing the comment. An eating disorder doesnt warrent trying to make it seem like people arent doing their job though so either way she was in the wrong imo 😊

[@raccoonpunk707]

The fact that she acts all timid and like a victim made it worse for me .... Unbelievable

[@Colin_]

I once went on a private boat charter many years ago with family. It was no where near as high tier as Below Decks and the crew were utter gems. They looked after us so well and we had a good laugh with them and treated them with the respect they were due. I used to always be up the earliest and as i was pretty good at making coffee (with the leaf patters etc) i used to make coffee not just for my family but for the crew as well which they loved. Ive seen so many episodes of BD where the guests are nightmares. Its the old saying that money can't buy class.

[@Threemore650]

No. But the amount they pay buys them the possibility to be pretty much as unclassy as they like. For a thousand bux tip, you just suck it up. I had an old-fashioned service training. The customer, no matter how unrefined, is always right. You actually feel and appear very superior when you respond to rudeness with calm pleasantness.

[@debbyvibbert3177]

Haha wasn't a song created saying it...Countess LuAnne

[@fielaseanderkind7119]

@@Threemore650 no.

[@Threemore650]

@@fielaseanderkind7119 yes

[@fielaseanderkind7119]

@@Threemore650 nein

[@anonymy11]

A gaggle of Karens! These guests were hands down the most obnoxious in Below Deck history!

[@protocolofficer2629]

Down-market trash lacking any class!

[@kestrels-in-the-sky]

Nanana it’s a complaint of Karens

[@Threemore650]

Please don’t insult the Karens!

[@outlawaz1266]

I GUARANTEE she does this everywhere she goes

[@lottelarsen2918]

Omg ..... 😅 "I don't like alcohol.....so I will have a Long Island iced tea" 😂😂😂

[@34stzoo]

I love this show. If I had the money I would book their cruise just to hang out with them.

[@patakpajo839]

Mee too!

[@nidakhan1935]

A person unhappy at home isn't magically going to be happy on a yacht with shrimp and champagne. The food isn't the problem, their reality is.

[@Ashbash-kf5xd]

Imagine having her in your life and having to deal with that on a regular basis. Honestly, how does she even dress herself?

[@been6122]

"You're a very powerful woman,' sorry what powerful woman cannot decide what they want to eat? Sounds like a weak fool to me

[@Star-Boarder]

If your friend needs to tell you that you are powerful so you can get your shit together, you probably aren't.

[@nanic8458]

I agree completely with you

[@tylerc56]

"Stop talking about my eating." Yeah, thats a pretty big issue. Sounds a bit deeper than just her preference sheet

[@flayremoon]

It is a deeper issue than the crew of this yacht should have to deal with. This woman could not recall what she had told her friends and what she had told the crew, then cried about everything. She likely has an unhealthy relationship with food. But she filled out the form for dietary requirements and preferences, then walked back on several items. Frankly, if I was working as the chef on this yacht, this guest would be served the fanciest “Water and Bread” menu I could create for being such a choosing beggar with that much money.

[@jenm1336]

You have to express yourself, you’re a powerful women. LOL!!!

[@pm1104]

A great commander always back their crew!

[@splatrick6931]

“Stop like talking about my eating…” 😂😂

[@tarynashley445]

They were embarrassing, especially the red headed lady talking about gutting a fish while they were eating their fancy dinner..hilarious. And the blonde lady at the end just had too many of her "happy pills" mixed with alcohol to know what was going on! Great episode though..🤣🤣🤣 Money doesn't fix stupid and classless

[@robertelwine4086]

Captain Sandy is a strait up boss and she’s a Captain!!. Her skills will keep people alive!. Her knowledge will keep you alive !.If for some dumb ass reason you forgot. Captain Sandy will remind you. Big respect. To you Captain.

[@vaderthekittenchannel1979]

This industry is harder than it looks because of THE GUESTS! 😱

[@Gonzokeywest45]

The dinner guest complaining about the duck/lobster reminds me of Kristin Wiig SNL with the tiny hands

[@christieherrington1589]

I have been in the hospitality industry for years but this takes the cake (pun intended). I could not and would not do this job for all the money in the world!

[@gatorrollu2799]

You go captain Sandy somebody needs to stand up for this crew they are working their butts off to try and make everything right.

[@austinkrause5418]

Captain glen from below deck sailing yacht is the all time best captain imo. He gives his workers enough freedom but also knows when to step in

[@alexjames6029]

Worth watching then? I struggled to get through the first season but may try again now. 😊

[@mitchelljarvis2010]

I was on a flight once sitting in Economy! Just behind me was a rather posh lady who was ‘huffing and puffing’ and complaining to the stewardesses about every minor detail(of which she had no justification ).This was really bugging the rest of the passengers and myself! Eventually I couldn’t take anymore and stood up and shouted “If you wanted first class service why didn’t you pay the money for a first class ticket and stop annoying the rest of us on this flight” Other passengers began to clap and for the rest of the flight she was as meek as a lamb. When I got off the flight the crew looked and nodded in appreciation! Some people just need to be brought down a peg or two! 😂

[@yolandab.6772]

I love it!😂😊👌🏽

[@simonpoortz5298]

".....and everybody clapped" Cool fake story though

[@jacobrickayzen2744]

And then i woke up

[@ykskes2561]

These charter guests were just horrible and obnoxious AF😤😡

[@julesking8355]

Paid actors for views that's all

[@MsSarab79]

@@julesking8355 , not paid actors

[@PrincessKarrah]

I wish this happened on below deck I would’ve love to see how Captain Lee handle these woman.

[@raybon7939]

The best job on that boat is deck hand. Cuase as time rolls on it becomes repetitive and stablelizes. Allowing you to bank and chill in ports of call. which when you look back is the only thing a normal person will remember. Where as the interior never truely ever stabilizes.

[@sydneyrobinson7022]

The primary was getting annoyed her guests. I would to. Being so embarrassing and disrespectful

[@fransmith8992]

the primary poured champagne all over the boat while saying ' this is the most hood moment ever on the valor' she is low class herself.

[@ShanteeHaynes]

@@fransmith8992 you said that already

[@fransmith8992]

@@ShanteeHaynes so?

[@Star-Boarder]

Ridiculous people. I have a side hustle at a winery/steak house. It's unbelievable that people will berate us for not having the beer that they like or several vegetarian options. I just say, well, dear, you did come to a winery/steakhouse. I don't put up with that crap. If I were on a small yacht in the middle of the sea, I wouldn't be mean to the crew. Just sayin.

[@dirkdonger2887]

I'm not vegetarian but it is pretty weird you don't have a good vegetarian options these days. I mean it is 2021

[@jspicecue1463]

@@dirkdonger2887 its a steakhouse! Why look for a vegetarian option in a steakhouse?! Like going to a chicken place and asking for seafood lol

[@gfimadcat]

@@dirkdonger2887 because it's a *steak* house? If you want to go eat vegetarian, go to a damn vegetarian restaurant. Don't expect a steakhouse to cater to your personal beliefs. I mean, show me a primarily vegetarian/vegan restaurant that has steak on the menu... (and in case you were being sarcastic, I'm sorry, I may have missed that...)

[@Seanpenn282]

Sandy is a beautiful woman, the star of the show for me.

[@lacyrussell6688]

Like seriously she sounds like someone who is bipolar and constantly goes back-and-forth and doesn’t actually know what the hell she wants in life….Zero class

[@cosmicpussy-cat2528]

Uh that’s not what bipolar disorder is…it’s a mood disorder that causes dramatic shifts between depressive states and full blown mania depending on the type and severity you have. Not being able to make up your mind is a trait anyone can have regardless of mental illness or not…there are multiple other reasons why someone might struggle to make up their minds when put on the spot rather than having bipolar which has everything to do with mood instability and nothing to do with choice at it’s core.

[@margaretbonds7960]

If I was a charter guest I wouldn’t act like those guests. I would request their tried recipes .

[@ras351]

When I had to fill one of these out I told them I wanted to try the best local dishes of the region we were cruising. My parents were the primary guests though so they really had the final day even though they bugged me for weeks to fill out the preference sheet online.

[@Afro56]

I truly believe she just wanted to be the center of attention. What powerful woman whines in PUBLIC?

[@evelynmarks2212]

It's a shame Captain Sandy wasn't so quick to defend Hannah when Malia railroaded her. Not watching the new Below Deck Mediterranean because of these 2 snakes. I'll wait for Captain Lee to come back. He's a Captain with class and truly cares about his crew.

[@fransmith8992]

how could captain sandy defend hannah? hannah had drugs (valium) that she did not have a prescription for, which is illegal. it is on video. the captain has no choice but to follow the law. what do you suggest the captain could have or should have done? and hannah knew what she did was illegal. hannah's actions could have gotten the boat impounded, sandy's captain's license revoked, cost the crew their jobs, and had all the guest's charters cancelled.

[@evelynmarks2212]

@@fransmith8992 she did have a prescription, and she had mentioned to Malia before. Malia purposely went to Hannah's cabin, played everything out and took a picture, then sent it to Captain Sandy. Why didn't she mention something the first time she saw it? She only did what she did to be vindictive because Hannah wouldn't switch cabins so she could sleep with her boyfriend. Even Captain Lee said it was handled wrong and would not have done what Sandy did, and he's a far better Captain then Sandy will ever be.

[@fransmith8992]

@@evelynmarks2212 you are SO WRONG. watch the clip where captain sandy is dealing with hannah about the valium. the captain asks hannah if she has a prescription , and hannah says "NO". it's on video for the world to see. but, even if she did have a prescription, she was supposed to log it with the captain, which hannah was well aware of . but, the bottom line is hannah did NOT have a prescription for the valium.

[@Colin_]

@@fransmith8992 actually she did. The prescription was on the other side of the packet. Hannah said no when she was asked as she thought sandy was asking about the receipt.

[@fransmith8992]

@@Colin_ LOL.that's a good one. you think you know what hannah was thinking? GTFOH. it's on video. when asked if she had a prescription, hannah said "no". if she had one she would not have been fired. and bottom line is even if she did have a prescription, she is supposed to tell the captain and let the captain hold the valium. bottom line, hannah broke maritime law.

[@ruibento9840]

My parents started watching this past yr and my dad said they do an excellent job

[@gkrt2474]

Only Ryan Gosling can get a straight answer from her at this point. WHAT DO YOU WANT?????

[@ashleeslash6706]

What episode is this and what season I need to watch this episode ASAP

[@terryorange3607]

Ah we love impossible primary charter guests 😂

[@joseesteves1309]

That's a captain!

[@tanguman2]

Lady probably does not know shellfish is seafood. Seems like the type

[@News.happenings.updates]

Just watched this… Everytime after the Charterer signed the contract.. I always give a long list for the guests.. to Make life for the crew easier.. but unfortunately.. sometimes, when you are at sea.. SOME People have a change of taste buds but My hati OFF to the Captain .. Good Job..

[@JRsttl88]

That's what happened when u give a trollop some cash and privileges!

[@adalya05]

I haven’t heard Trollop in so long. It was my granny’s word 😂😂

[@KazzKobb]

“you’re a powerful woman!” is so cringe lol

[@ashdorador8227]

If i ever got the chance too book a trip like these i would make all the meals simple

[@jakesmith9987]

If you can't get her to eat the fish, why not get the fish to eat her...woman overboard...yikes!

[@jimnasium452]

3:05 "Stop talking about my eating. It's making me look like an idiot."

[@tabletophobbies.terraintec2697]

What episode is this and what season

[@m8trxd]

Ok I am an ER nurse and patients come in like this all the time. I have learned to be very direct in telling them to be very direct. "Tell me exactly what you want, I'm not going to read between the lines or guess."

[@nicolawarburton544]

Does anyone know what season this was?

[@ULTRAS2929]

Which season is that and the episode?

[@alyssawilliams752]

What episode is this

[@LindaSpillman]

Way too go Capt Sandy 👍🏻👍🏻👍🏻

[@nonagomez2989]

What episode is this ?

[@alexdouglas25]

Which episode is that ?

[@marcelovaldivia5412]

HANNAH, LO MEJOR Y MÀS ENCANTADOR DE ÈSTE PROGRAMA.- HAY QUE DECIRLO.-

[@turtletank4784]

What season and episode is this?

[@bossunny4722]

What season and episode?

[@theriddlerUSA]

"She doesn't like to complain.". Make her walk the plank.

[@user-mt5bu7wq4o]

His roll

[@makayladawson3782]

For anyone looking I think this comes from Below the Deck Mediterranean Season 3 ep 1 (correct me if I'm wrong)

[@matthewm44]

When I heard ‘Quack quack bitch’ I lost it 😂😂😂

[@heatison11]

Karens with money have got to be the biggest headache in the world

[@ajpussinboots5062]

And to think there are many people like this in the 'real world ' as well.

[@F4hrr]

Damn I cant imagine , how can i handle this while i dont have much patient

[@Rebecca-um5rz]

Stop talking about my eating BB you started it

[@Mac-dt3iz]

This what happens when people want to act wealthy when they're not

[@corrinaflavin5862]

What series of below deck were the guests on ? Thanks

[@jimmylee5019]

Series 3 episodes 1 and 2

[@corrinaflavin5862]

@@jimmylee5019 thank you !

[@Desipapa8989]

One of the few if any times Sandy earns mu respect. But she loses it after this past weeks episode where her double standards are made clear again

[@cathleenwilliamson6668]

Yeah, that guest is impossible.

[@shadowsongwriter5084]

Powerful women what shit is her friend saying she crazy.

[@susanreed8186]

Omg I would not have the patience

[@rosezielinski5750]

All guests need to sign and date their food sheets so no one can pull crap on the crew.

[@AlBrownComedy]

One of the few times I clapped for Captain Sandy.

[@SRDXXF]

What a group of well mannered, intelligent, sophisticated, classy ladies.

[@beasmith3386]

Said no one ever 🤣🤣🤣

[@debbyvibbert3177]

@@beasmith3386 hahaha

[@simonepeterson3301]

🤣🤣🤣🤣💯

[@leainlincoln759]

What was the primary's name?

[@justmeiam4996]

"You're a powerful woman" 😂😂😂

[@upncmnh11]

I haven't watch full episodes of this programme but what background did these guests coming from was it a hen party; a work thing; where they some how rich?

[@gc7820]

Megapain Markle the Duchess of dog biscuits would fit right in with that group

[@suburbangorilla5515]

Wow! Where is the threshold for telling a customer they're no longer welcome?

[@PrincessKarrah]

“I don’t like to complain” are you kidding me she did nothing but complain the whole time she was on the boat. I use to work in a daycare with kids 4-7 who didn’t complain as much as this woman does.

[@darinamatviychenko8421]

Quack quack b*tch 😂😂😂 OMG Hannah is the so savage

[@AAAskeet]

If I was driving I would drive directly into an iceberg

[@tuanoful]

I just saw this season on Netflix. I know reality TV is not really reality, but damn, what the hell is wrong with these people???

[@gaspode2545]

Tie them to the anchor and go for a sail.

[@jessicaball5264]

Did she just say Russian Mafia !?!

[@mirandamcguire810]

Well that one clip was enough to show me I could never ever do their job. Absolutely not.

[@mrsbluesky8415]

It seems the guests were purposely screwing with the crew.

[@joelparianos1123]

“You’re a strong powerful woman”… nek minnut 😂😂😂

[@chrisjohansson68]

I’m an idiot and I don’t even realize it…!

[@drakecarter1780]

When you are dealing with customers paying this much, you shut up and deal with it.

[@jonscreen7698]

As someone who has dealt with customers way, way, way more wealthy (think Saudi Royal Family), you absolutely do deal with them exactly how Sandy and Hannah did. Money isn't magic.