I haven't used the subtitles yet as i like to try and understand different accents and usually after a few minutes i can adapt to people's accents.
@wendys6438 Жыл бұрын
@@ilovevegimite I find the captions actually help me piece out what someone who doesn't sound like me is saying. Also, my ears don't always fully connect to my brain, so written text helps as well.
@Kensdisguise Жыл бұрын
I LOVED how at first Christina seemed like she was shy and reserve and by the END she was talking TO THE CAMERA...Great job Christina...! I hope to see you on one of our cruises.
@secondchance9533 Жыл бұрын
Sounds pretty much like what we do on land. The only challenge is working without day off but if it is financially rewarding then why not 😅 Looking forward to an episode on salaries 😊. Cheers 🥂
@dianned1560 Жыл бұрын
Amazing interview. Wow! So great to understand how important it is to be patient and respectful of staff who are trying to give you a great vacation. Well done.
@_echobravo Жыл бұрын
I enjoyed the interview Lucy. As a customer, I've found that treating reception well will not only make you feel good but can also pay off in that they often have some discretion in how to resolve a variety of problems.
@JimAllen-Persona Жыл бұрын
Don’t hesitate to tip your Sailor Services representative.
@captainjohn49 Жыл бұрын
Lucy, thanks for another super video! And, I just love Christina! She seems sweet, smart, dedicated, and hard-working! Fair winds to you both! 😀
@adrianholgeth3208 Жыл бұрын
Absolute respect. Every time I spoke to sailor services I felt I was the only person they had to worry about. They listened and gave me good advice - even when I had completely misunderstood what was going on. We were on board when the loyalty programme was launched, and got the perk's before they went to the world, So things I paid for were now free, and ultimately i got the spend back. But of course the app had not updated with the press release so it kept charging, and sailor services kept having to manually amend. It was confusing, but how they handled it was impressive. Also Back to back - the re-joining process was really well organized, and even the needy "I cant wait in the queue people" were put nicely in the fast track which moved slower than the regular line ( accident?)
@mpholempe8113 Жыл бұрын
Finally! I have been waiting for this position.
@JaJa-qt5sf10 ай бұрын
I coudnt agree more regarding duration of contract of 4 or 5 months not just for housekeeping, cooks... but for everyone. Who wants can extend a contract. I think 4 months contract is just perfect time frame.
@JaJa-qt5sf10 ай бұрын
And companies should give to the crew 2 full days off in a month.
@EzraEJohn Жыл бұрын
I'm presently aspiring to work on cruise ships in this position (guest services)so this interview was really appreciated.
@sandrachipere3 ай бұрын
Me too hey got an interview on Monday
@charmainemabowa2 ай бұрын
@sandrachipere how did it go?😊
@Candy_4902 ай бұрын
@@sandrachipere hey love how did it go I’m studying interview questions for guest service
@rogerdixon7178 Жыл бұрын
Thank you again Lucy. Great interview and a perspective of what a different crew members work is like. I try to be patient and but could be better
@stephendoane1093 Жыл бұрын
I have had the need to work with the wonderful teams who man these positions. Ou should always treat them with respect since they are there to help you. Show patience and compassion and it will be rewarded by them.
@hvideberg Жыл бұрын
Hj Lucy. We are on the Scarlet Lady now and we spoke with a member of the Brazilian “mafia” 😊
@kristyna13122 ай бұрын
Awesome video!!! Made me actually want to switch from shore excurtions to front desk, thank you for that. Plus I love how you girls both have nose piercing. How much of a problem are tattoos please? (sleeve tattoo)
@kennys118 Жыл бұрын
I love these crew interviews..
@randellsamuel4097 Жыл бұрын
Such an inspirational video this is.
@dwayneteeluck5741 Жыл бұрын
Thank you very much I was really waiting for you to talk about this job on board!
@heidibreckenridge9131 Жыл бұрын
🎉🎉🎉🎉THANK YOU SO MUCH FOR THIS AND ALL THE INTERVIEWS DONE AND TO BE DONE.🎉🎉🎉🎉🎉
@Avgeek- Жыл бұрын
Love these interview videos, as a suggestion for a future interview video it would interesting to see you do a interview with a Sommelier or Cellar Master working onboard the cruise ship.
@HariSeldon913 Жыл бұрын
With land based companies, everyone can be in the same building, but there's usually a large disconnect between those making the big decisions and those doing the actual work.
@zucced20872 ай бұрын
I agree 100%. I am currently waiting to be assigned a ship as a Guest Service Associate, so I'm doing everything to get informed about my future job. Here on land, every hotel that I worked for would have the same issues. As a Front Desk Agent you have to constantly rely on your manager/supervisor to make decisions even when the solution is obvious. Otherwise you get in trouble. And there's nothing worse than having to look the guest in the eyes and say "I don't know, I have to call my manager" for something that can be resolved easily. This seems to be different onboard and guests seem to actually come first.
@karenjordan5731 Жыл бұрын
These videos are great! ❤
@rynobu Жыл бұрын
Great interview! Really interesting and makes me appreciate the Sailor Services team even more! Is there any chance you could get an interview with a member of the Crew Office/HR crew?
@angelupedirclutario936710 ай бұрын
Thank you so much for this ❤️❤️❤️
@stuartgarside6137 Жыл бұрын
Lucy, would be good to also get a perspective of a Rockstar Agent and a Mega Rockstar Agent also... seems synergy between some of Sailor Services sector also.
@bb_xnavy Жыл бұрын
Good one
@kathryncashner3294 Жыл бұрын
We have found Sailor Services on VV to be GREAT. Granted, we are experienced cruisers and some of our questions/issues are things I should have been able to figure out on my own. But they are amazing for sorting out app issues, (the app has improved a lot since our first VV, so not nearly so many issues), helping to sign onto premium wifi with computer (yes, I'm the person who carried the laptop down to the red desks), as well as dealing with general issues or concerns. The biggest disconnect I've seen is that SHORESIDE Sailor Services doesn't always give correct information, which results in the on board SS crew needing to give us the right info or fix whatever shoreside said/did. Each person we have encountered at Sailor Services has either been able to deal with our issue or kindly asked if we could come back at X time when a supervisor would be available (that was a VERY odd request on our part). They, like all crew on VV tend to be happier and more friendly than on some other lines. We never got the "it's a job and I just need to get thru this shift" feeling; it was always "we're here to help you if we possibly can." One thing VV could improve on is letting Sailors know where to go for what. For example, Sailor Services cannot make or change dinner reservations. You must do it on the app (which they can help with if anything is available and the app is working) or you need to go to the restaurant. It would be helpful to know that before you stand in line for Sailor Services only to be told that you need to go to the restaurant. This would also lighten the work load for the people working at Sailor Services. And, to Sailors....in ALL crew positions, if someone goes the extra mile for you, be sure to mention them in your comments. Those positive remarks often become part of their file and can result in raises, promotions, or something as simple as an extra hour or two off.
@l.a.f.8555 Жыл бұрын
Cristinas position is what I would like if I worked on a ship. I am sure you have to know every thing to answer all sailers questions so, how long was your formation for this posistion? The formation is with theory or just practice?
@tolgasertoglu7356 Жыл бұрын
she looks extremely tired.
@naijababe4real756 Жыл бұрын
Hi Lucy, please help with a quick response. I got a sales job with Harding Retail. Got my C1D visa here in Nigeria in march. How long before i get assigned to a ship? Its been quiet since then (i was told they would get back to me, when???)
@petagayebennett66694 ай бұрын
Did you get assigned yet?
@naijababe4real7564 ай бұрын
@petagayebennett6669 Finally, yes. I started my contract yesterday.
@petagayebennett66694 ай бұрын
Congratulations, which ship are you on?
@genesnyder2985 Жыл бұрын
Anyone that works the desk should have every other day off I’ve seen the way people treat the crew and it’s not very nice sometimes
@Keith-fk5wh Жыл бұрын
Hi Lucy, I have an unrelated question, i know from your videos and Instagram you took part in getting Valiant set up for service. With the Brilliant slated to enter service later this year is that something you would do again if given the chance?
@jonsmith233 Жыл бұрын
Bit confused with the shifts so she works early from 7am till late and they still have late shifts as well.
@lolbusiness16308 ай бұрын
From what i understood it’s from 07:00 in the morning till some hour at afternoon which is midday after 12:00.. then they have pause till 16:00 and then work from 16:00- 20:30
@lolbusiness16308 ай бұрын
And for the late shift it starts at 12:00 till 16:30 and then pause.. till 19-20:00 when shift starts again till 00:00 (midnight)
@angelupedirclutario936710 ай бұрын
❣️
@gashie3853 Жыл бұрын
Hie is msc spas also owned by steiner
@Atem_S. Жыл бұрын
Ladies....
@brunosaavedra6826 Жыл бұрын
How much is the average salary as help desk associate?
@korinagomez84405 ай бұрын
$1800 to $2300 depends
@allyoucanexperience Жыл бұрын
Finally!!! The interview I’ve been waiting for 🥹 thanks a lot for that. She said everything right in regards with the job demands and no many people do talk about it so really thank you both 💙