Customer Care Is Not A Thing in Zimbabwe

[@DeliciousDodza]

Thanks for showing this. This has always been a deal breaker for me in Zimbabwe. No customer service at all. I've always said when I invest in zimbabwe if I have employees who don't give good customer service, I wouldnt hesitate to sack

[@DeliciousDodza]

@Jazz-fg2dm oh dear me! Where do I start from? Since when is highlighting issues mean you have a victimhood mindset? The process of coming up with solutions starts from highlighting issues then solutions emerge from that. Get it? That's why we are suggesting training as a solution to solve the problem of bad customer service!

[@carolinetekete5859]

There’s no customer service in Zimbabwe but surprisingly when they see muzungu, things change a little bit.

[@nomagcisacawe3297]

@@carolinetekete5859 And they worship Whites even when they waitress in RSA. Serious slave mentality!

[@nomagcisacawe3297]

Even in RSA they worship muzungu.

[@nomagcisacawe3297]

Ninjalo Nalapha eMzantsi.

[@_master_will]

Yep, they start running around like a headless chicken, calling them Boss

[@mademoiselle327]

@@carolinetekete5859 the same muzungu they claim to hate, sad

[@pradomovies]

You'll observe that many Zimbabweans in South Africa provide excellent customer service and are very polite. so i guess its the country

[@nomahope3182]

@@pradomovies You're spot on. Zimbabweans provide excellent customer service outside Zimbabwe. But at home it's like they are doing you a favour by serving you.

[@sandrabeulah]

It's because zimbos hate fellow zimbos. They prefer foreigners😢

[@mindie-ud6bm]

You're are so right. Some of them they don't even greet you.

[@nomagcisacawe3297]

I beg to differ. Zimbabweans are extremely rude in RSA. That's why sibanyanya. They only serve muzungu with a degree of politeness.

[@nomagcisacawe3297]

I am still to meet a decent zimbo in Mzantsi.

[@masvingozimuto]

Everything rises and falls with leadership.

[@onardzinyengere438]

I agree with you 100%, my sister. Customer service we have a long way to go. Most people you would think are being forced to work!

[@aurther_s]

There used to be widespread customer care short courses & inhouse training for companies in Zimbabwe. The decline started when these ended/stopped. I don't remember the last time I saw a customer service short course advertised. It's a crisis...frankly. Huge opportunity for new entrepreneurs.

[@khethiwephiri6247]

Thank you gogo for talking about this,it is so disappointing,no customer service at all,it’s as if they do not know that we are giving them business,zero care!!! It’s mind boggling!!! I was shocked when I went to zim this year after years of being away,this needs to change!

[@Cynthia_Makowa]

Well said, one day when I was still working at bakers inn (innscor) a customer came and after serving her I said thank you and she was shocked hanzi I have never heard a cashier in zim saying thank you to a customer for the longest time. And personally I'm used to just saying thank you to every customer.

[@KayasGogo]

Good that you do that. I also love to tell them how well their service was if I get it

[@V59971]

Halsted Kwekwe has the best customer service, a Big shout out to them folks there .

[@jaylam]

Zimbabwe is broken as a country; people think it’s the economy but it’s the psyche of the country; everything else is a by product of that psyche

[@Tchalla88]

I saw the psyche deteriorate with each visit back home over the decades.

[@NonhlanhlaVundhla]

Thought l was the only one but thank you for bringing this out, customer care will never happen here. At times you find them dancing with loud music pulling each other 😂😂😂😂 at times they are sleepy and not willing to serve

[@kurrieoriginale3613]

I had to ask them once to switch off the radio for my sanity

[@NonhlanhlaVundhla]

@kurrieoriginale3613 Have u realise how rude they answer back at times? At one time some 4 older guys were pulling each other after a while they said,"makadii vanamai mawana tirimukufara"😅😅😅😅 without realising anything wrong

[@nomagcisacawe3297]

​@@NonhlanhlaVundhlazimbabweans are the RUDEST nation in Southern Africa. We've had enough of them here in RSA. As waiters they even demand tips.

[@robinmalandu7504]

Gogo 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾🙏🏼🙏🏼🙏🏼 You got it all right Zero customer care in Zimbabwe. I don’t blame the ones on the teal. It is the management that is crap.

[@wamz8477]

It's starting from our mafia gvt, so what good do you expect from the rest, hapana vatungamiriri vakachena, no rule of law saka inyika yemanyongori , no order at all

[@KayasGogo]

Eish

[@stawablanco5401]

Sibongile you’re on point. I experienced that rudeness at a reputable chain supermarket in Zim. It’s very sad. They have no concept of customer care at all !!!! something has to change!. I received pleasant customer care in Kenya. Kenyans bow for their customers…. Much needs education!!!!!

[@esthermaivinhenyi6193]

This is a business opportunity for African diasporans to provide Customer Service Consultancy to both public and private sector organisations, creating synergies towards a better Mama AFRICA 🌍

[@tsitsi1974]

You are spot on. Had a long discussion at home following some terrible experiences. We can do better.

[@michaelemmanuel2628]

Reminds me of my visit to Zimbabwe after a very long time in January this year i got to the Passport control at the Harare International Airport and was very very excited to be in Zimbabwe and i greeted the gentleman stamping my passport i was very excited to see him he was of probably the first person in Zimbabwe i was seeing or meeting and i spoke in Shona and loud enough to my surprise the gentleman did not answer he didn't reply to my greetings and I repeated the greetings and was shocked he was just looking at me giving me an attitude and this was at the International airport and i noticed during my two weeks stay that things are no longer as was before I agree with you because my experience at the airport was bad customer service the airport is the point of entry where the best of services should be offered,one's first impression of the country is at the point of entry.

[@KayasGogo]

Eish

[@kurrieoriginale3613]

I'll subscribe because your channel reminds me my country of birth and upbringing. I have nostalgic feelings about it but sometimes I just contain it. For example there is no emergency call hotline for ambulance or police as such because more often than not they have no vehicle to use. I'm no spring chicken so I ll stay put living where the system still works

[@Mashashulaforlife]

I think its more the responsibility of the business owners to train their staff. We focus on making money and forget about customer service. We also need to set an example of how to treat people. Most business people have no idea what goes on day to day, they just come in to collect the day's takings. Even people who have lived in the so called 'first world' and experienced good customer service are just the same. If we don't set the standard as business owners the workers will do whatever they want.

[@ROSEMARYHWATA]

It's high time people Zimbabwe learn to practice Customer Service Thanks for the eduative video.

[@monalisamhlanga6254]

You are right my sister....ZERO customer care in Zimbabwe. Cashiers will be busy chatting to each, no hurry at all as if doing customer a favour. Many reasons for this kind of attitude, some being nepotism, low salaries, no training etc. Are we ever going to go back to normal..?

[@marylesabe899]

If I was an employer in Zim, all my employees would be on Zero contract hours, ie, pay them an hourly rate. The problem is as I perceive it, is that workers are on a monthly wage irrespective of performance. They actually do not care, very few do. They know come end of the month they get paid irregardless. In the diaspora most people work these Zero contract pay hourly rate jobs. This system motivates people to actually work a lot harder and put in more hours. The more hours you put in the more money you earn! Simple. You don’t work satisfactorily you get your marching orders on the spot. Someone else is waiting in the wings to jump into that job!

[@Nokutenda774]

Yes, that’s the way to go. In the UK you are paid for the hours you worked. There is no plying at work. Imagine, you can try 10 dresses in the shop but they are still nice to you because they know without you there is no job and no job no pay.

[@Thecuriouscollection52]

If it were my business I would want to know! Name & shame chaiyo so we built this customer service from the ground up because it can be done

[@almetamciver9685]

No because they don't have the training yes that's how they are. they never was taught the value of customer service.

[@nomagcisacawe3297]

It's starts in the home. Zimbabweans are not taught basic decency by their parents! Niluhlaza!

[@failueder1341]

Put more volume Gogo

[@buildandbuilt]

Haa...so sad indeed. Customer service is zero, so frustrating

[@kurrieoriginale3613]

Very true. I experienced it myself. They sometimes dont even have eye contact

[@vividbluesea1]

Your're right my sister. I was in Zim for two months, in Bulawayo and I can agree with you staff are not nice. One lady was so arrogant as if she owned the shop and in another shop when I politely asked to look at this adapter, the assstant said 'just leave it, buy this one'. I asked I wanted to know why and she repeated 'mother just leave that one, I am trying to help you'. We ended up having a mini argument and finished our shopping and we left. I was with my daughters and judging by their response I could see that they are desensitised. These shop assistants can reduce you to a nobody

[@mademoiselle327]

At some big shop, once asked for the manager, the manager came with an attitude, I felt defeated,my problem was never solved, service in zim🚮🚮🚮, especially for some of us who have been outside for decades, am here 3yrs now, and I'm not sure how am going to survive for the rest of my life 😢

[@KayasGogo]

It’s so frustrating. You’re not alone

[@pkhayandnaytravel]

Whew! You are speaking truth! It is such an adjustment! As we have been relearning Zimbabwe this has been tough and it comes with so many nuances that at times leaves you feeling helpless. Thank you so much for sharing your experience and commiserating with us. Your transparency is valuable!

[@KayasGogo]

Collectively we need to really work on that. Such a beautiful country but eish, times like this makes one see red

[@blinkym21]

When you speak up like this , then you are told your diaspora nonsense does not work here. Even when our country was stable and financially stable, customer service was always highly frustrating😞… there are exceptions of cause and when one encounters them it is beautiful❤️

[@DeliciousDodza]

@blinkym21 kkkkk yohwee makambonzwaro.... chinenge chitema kuti u are disporan. Kusvotwa chaiko

[@taumokhethi]

Thanks a lot Gogo for sharing your ordeal. I hope the situation will improve for the better

[@KayasGogo]

I hope so

[@yoveeditors5502]

True, very bad customer care. Even in SA a Zim shop in Durban they treat you like shit yet you're giving them money and you expect good service 😢

[@gladysbhala8740]

Welcome Home Sis😂 I enjoy your sincerity and sense of humour 😂

[@KayasGogo]

I'm here to stay 🫣😂😂😂

[@ReginahMathe]

So true ,it is so irritating, I dont know why the employees display such awful behaviour. But ahhhh it is annoying.

[@marthajim1098]

So true auntie. Thought I was the only one. It’s sickening to the core. What surprises me is that ppl in Zimbabwe do not realise how badly they are being treated. When I have my relatives around me, when I complain they says it’s how it is. My own daughter would say mhamha chero Mukaenda kumwe ndozvavanongoita. Residents are so used to the system as if it’s normal. Bad customer service has become a norm in Zimbabwe. It’s ubiquitous.

[@KayasGogo]

Hanzi ndozviripo 🤔🤷🏾‍♀️

[@mnet2912]

Customer care at home is giving someone a dollar for lunch and then they can be friensly. Its sad. I had any issue with one of the big networks yemaphones, the can be unprofessional and disrespectful. They don't value customers.

[@ravayimarindo6130]

You are so right. It's like that with most businesses.

[@takudzwamupanesure7765]

I experienced it with DHL, they took their sweet time to deliver my Starlink. They didn't even apologize.

[@lindaj7167]

I thought it was only me that thought this. No it's absolutely terrible in this Zimbabwe. They do not recognise the value of the customer whatsoever

[@eagledice2008]

Zimbabwe used to be the best in customer service I am disappointed but not surprised because everything has gone in Zim there's no class whatsoever anymore tangofana nanaCongo vataimboseka

[@Millcent-i3z]

I always complain of poor service to manager. My daughter thinks its no good but I tell her I belong to old school

[@rickytsoka5936]

Yeah, it definitely rotten right to the core and embarrassing

[@SinqobileMpofu-r6v]

They should be taught customer is always RIGHT

[@mavisdzvuke4453]

They know bt they are just sturbon

[@shaun_jones1]

The problem is it starts from the top office so takatojaira rough . Go to Mukwati building and meet those ladies at the gate. Go to makombe building, go to the ministry of education,.. Nyika chaiyo haisi kubata vanhu vayo bhoo… Saka my mother welcome to Zimbabwe 🇿🇼, it’s so unfortunate that you are experiencing this kind of treatment but don’t worry you will be used to this bad thing…

[@KayasGogo]

I have been in and out of the cowndri for years, seen it all. Hapana kwandiri kuenda. kungowonesana chete

[@kuyahkudey3217]

We have the same problem here in Jamaica. Our customer service is soooo HORRIBLE! It's a miracle that we have a tourist industry considering how HORRENOUS our customer service is.

[@beewest5704]

@@kuyahkudey3217 Jamaicans are notorious for service how they please. 😭

[@KayasGogo]

Sad indeed.

[@skiski1504]

This is so true, the Karen in me just comes out sometimes. They don't even smile. The other shocking thing is how people are just trained to throw rubbish in a dustbin! You just see Grown people casually tossing Pepsi bottles, takeaway plastics etc right on the streets! What has happened to our people?

[@KayasGogo]

I am with you there

[@trapOrdoom]

Loving the engagement in the comments, Gogo!

[@KayasGogo]

Yep!

[@righteous803]

Dead on point I felt I have to beg stoop down to their level to purchase something

[@foxbat473]

Taurayi henyu Gogo. Muno customer care iZero

[@sidwellmusengezi9605]

I think Kaya Gogo you should name and shame the stores. I have also experienced the abhorrent and unprofessional behaviour from some of those stores when I visited Zimbabwe. Name and shame. Otherwise nothing will change.

[@KayasGogo]

Yes, that is the way. I will continue to tell my story and name

[@shepherdmudimu6447]

You are very right it doesn't exist at all

[@gladdie01]

U r absolutely right..there's no hurry or any sense of urgency..they don't care and people r very accustomed to lining in everything..its really sad. Vanogara varipa go slow zvavo..shame!!🇿🇼🇺🇸❤️

[@Stayblessed-n4p]

I heard that from a friend of mine that ...their attitude towards customers stinks ...they act like they re forced to work..

[@KayasGogo]

It seems that way at times

[@queen.nyatiness]

The problem is often found in the businesses arikungonyuka and owner aripo pakutsvaga mari chete. Kare taifara kupinda in Indian shops they hv customer care and are willing to assist. Zvino ma local zimbos especially young assistants vanonzi ama 2k judge people usati watombovhunza nenhau ye dressing/appearance. Often times vamwe vanotonyeya customer aripo, kupfipfinyika and kuva ignorant. Owners sure must be careful nekungonhonga untrained staff or zvehukama hazvishande zvinouraya business.

[@KayasGogo]

Taurayi henyu. It's sad veduwe

[@GraceMubaya]

This is a big issue...pple on the fone....

[@Carpediem_76]

No professionalism or accountability in Zim. That’s why poor service delivery and corruption are the order of the day. Terms like ‘the civilised world’ exist for a reason. Zim clearly doesn’t fall into that category.

[@empresse6105]

Thank you vakoma BUT Maiwee haisi Zimbabwe yega. I'm in West Africa I nearly went crazy apa I'm telling myself kuti am sure Zim is ahead😂. It's an African thing kuti a person thinks they're doing you a favour, not realizing if I don't utilise your product hapana business. Some vendors faces actually tell you to pass their store. Let's start a university of Customer care for Africa where we teach that customer is king😂

[@DeliciousDodza]

@empresse6105 South Africa is even worse. I remember flying into zim and was in transit via South Africa. I went to purchase some sweets. I regret that decision. Zero customer service and they tried to steal a lot of money from me when giving me my change.ha ha!

[@AnneMlambo]

In south Africa a customer is a king/queen.You don't get bad service from the market because they know you are bringing a business.

[@DeliciousDodza]

@AnneMlambo actually not based on my experiences. I faced really bad service there even when I was in transit to go to zimbabwe, not just from one person but more than that. Not to even mention xenophobia. I couldn't invest in that country at all. Imagine you invest a lot of money in that country, then one day you so happen to become a victim of xenophobia. Imagine being called kwere kwere. What for? There are other better countries to invest your money.

[@kabelothebe4350]

@@DeliciousDodza not investing on it thats your problem but customer service we have it is not 100% even companies will take you to do courses

[@DeliciousDodza]

@kabelothebe4350 hahaha! That's my problem of not wanting to invest in a country where xenophobia is an issue? If you look closely u will find that its just not my problem but a lot of people have that issue. If it was just a customer service issue then it would be a case of training. Now how do u train gross up adult not to hate if they ignorantly grew up thinking every person who is black and not south african is a kwere kwere? I'm just saying a fact! I cant be bothered investing in south africa period! If u have not experienced xenophobia it probably doesn't bother u and from your comment, clearly it doesn't bother u but it doesn't make it my problem but everyone's problem.

[@kurrieoriginale3613]

You are brave sis. I concluded I cannot do it .After 20years the Zimbabwe I knew is gone and unlikely to come back. After a month there I saw that I would not cope. I'll visit yes but live there mmmnnm. My retirement is sorted

[@marylesabe899]

Having lived in the diaspora for more than 3 decades, I’m finding it difficult to put up with blatant rudeness and poor customer service too. I normally visit for those 2 or 3 weeks, make sure I’m self sufficient during that time and avoid any unnecessary purchases at all cost! Otherwise my BP mmmmm! Hayibo!

[@nomagcisacawe3297]

​@@marylesabe899Blatant rudeness is what you zimbabweans are known for.

[@KayasGogo]

I am happy here, despite the services that leave a lot to be desired.

[@simbimbino20]

I echo your sentiments. I went to Samora machel /6th food court and treated like they were doing me a favor by selling me food.

[@DeliciousDodza]

@simbimbino20 yooooh! It's almost like saying if you don't like it leave.

[@jmanhope1745]

A better world begins with me & you. The individual must not wait on a law or mandate to do better than we are doing now or in the past.

[@KayasGogo]

Agree💯

[@NitaZeng]

I think feedback need to be directed to the owners of the business coz indeed it's a big problem culturally. I think it's just lack of knowledge. Remember in diaspora they teach Customer Care in workplaces. Everything need ongoing education. No person is serious there including those in higher positions.

[@chazzcummings2534]

The unsanitation adds to the flavour .. 😂😂😂😂😂

[@KayasGogo]

Right!!

[@annastasiababvu4947]

I agree with my fellow gogo. So many times casheirs dont value the customer any more. At times I end up telling that we never experienced this before. Managers supervisors and casheirs ,they support each other when you lodge a complain. One thing frustrates is a white customer is well served regardless of age. Fluencial black people are respected more than the rest. Even if they bring something back, they are well served than the low black people. Low black people are told off , and go home frustrated. Noone to support them.

[@annastasiababvu4947]

Please forgive me for wrong spellings.

[@KayasGogo]

It's so sad

[@KayasGogo]

@anastasiababvu4947 no mathatha

[@UntieBeauty]

It's the generation, their you are saying it out. They get less paid, and not happy and pass their stress and miserable to the person next to them.

[@lizmah168]

No customer service doesn't exist in Zimbabwe unfortunately.

[@wisdomndhlovu5680]

There is less competition thats why

[@forfatah1540]

+1 subscriber. I've enjoyed the video of gogo musalad ❤

[@KayasGogo]

Welcome to the family. But handisi mu salad. Ndiri weku Mfombi 🫣😂

[@keep2023]

Zambia is the same. They don't even say hallo or smile 😊

[@KayasGogo]

Eish 😞

[@faro99ru]

Taurai henyu Aunty! They literally want you to beg you to provide you a service that you are paying for. They operate on chronic shortage, there is always demand because there is a shortage in everything and there is no such thing as competition.

[@LawrenceZinyurugwi]

It's an attitude question than anything else..here in south Africa, Zimbabweans serve the customers so well..and we're the once who are in these industries that demand customer service

[@nomagcisacawe3297]

I'm still to experience that. Niluhlaza, period!

[@LawrenceZinyurugwi]

@nomagcisacawe3297 good for you, if you haven't experienced it yet ?

[@joinahmukanangana2993]

People have zero confidence or they are broken inside. I dont want to go anywhere in Zim. Kunyanya kumbare kana mubhazi haaaa noise yega yega. Ukabvunza mubvunzo unotopindurwa ne rough. Wotoshaya kuti watadza here

[@chazzcummings2534]

My market!!!! ❤❤❤

[@mayideyiziyera442]

You are 100% right, I can't cope with the situation in Zimbabwe. Mmmmmm nyika yedu yafa guys. These young people they have bad mouth, they talk any how to elderly people.

[@chrisrobertambyton8377]

Sis Caroline you are true champion and an advocate for our beautiful country . We all need to play pivotal role to turn around the fortunes of our country. unfortunately its not on agenda of our fathers . it has to start with you and i , One person at a time. just bee to DRC it is the same , perhaps we learn one thing or from Rwanda.

[@KayasGogo]

Thanks for the support bro ❤️❤️

[@juusgee6658]

Thank you for venting. I have had a fair share of confrontations with many people due to poor customer service.

[@KayasGogo]

It's a shame really

[@TariroMachokoto]

I have experienced that with big supermarkets in our beautiful country... No urgency at all.. It's like they are doing us a favour when we are giving them our monies 💔

[@tariem.8451]

It’s not just the staff but some of the business owners are like that too. Once you pay them they become so rude and they do not care about the quality of their work, nor the potential for future business with you. They don’t understand how important it is to build goodwill as a business. I have had my fair share of bad customer service from staff as well as business owners! It’s very sad!

[@concilianyachega1867]

Went to Stanbic Mutare, I was shocked. It was my first time in a Zim bank for some time. It was a hot day and there was no air con in the main hall. The cashier was chatting away with a colleague taking personal calls. The elderly man behind me was sweating profusely. It was very sad.

[@KayasGogo]

We need to improve as a country, sad

[@catherinemombeyarara1186]

Add drops of water guard to the water you use to wash your fruits. It kills all the bugs

[@KayasGogo]

Great. Thanks for the tip

[@alphazodiac7483]

I very much agree with everything you said. The Zimbabweans working in Zimbabwe are different from those working here in South Africa. Zimbabweans here still have better customer services. I was disappointed the last time I visited Zimbabwe by the way I was treated at the airport. I was treated like a criminal with the way the customs officials handled us. Everywhere you want to spend your hard earned dollars, it looks like they are doing you a favour. It's time we enforce Consumer Activism.

[@KayasGogo]

Eish, it's a shame

[@cshanga9406]

A huge shout out to C&C at Jerera. They go out of the way to assist even with a small $1 item. The owner is always jolly and I think that easily transfers to the whole team.

[@KayasGogo]

Thanks for giving the place a shout out. I will keep highlighting them

[@irenegombedza8782]

I totally agree with you my sister.... service delivery is horrible. You just wonder why they pose to serve you.

[@ndukumusyoki9835]

That is unfortunate.... they need to visit Kenya where the customer is always right and providing great service is a sign of excellence that all businesses corporates or even local or small enterprises want to achieve. Even where we deal with government offices, still politeness and trying to attend to a citizen is well handled.

[@afrivantage]

Hi sisi Sibongile, I couldn’t agree with you more. Typically people who know nothing about customer service are the ones who’ve never left the country to work outside. Thina eJozi I’d say singcono kakhulu because abelungu trained us in restaurants, petrol stations, corporate and various sectors of industry. Zim is grossly unprofessional, believe it or not, Botswana too. They’re so laid back there. Sad!

[@nomagcisacawe3297]

Hambani kini niyofundisa lamaqaba ase zim.

[@afrivantage]

@ ngathi kuyadingeka, s’phezu kwayo.

[@KayasGogo]

Eish

[@Mentle_Molefe]

I hope this video goes viral- we are TIRED 😅

[@tafaragwarada8626]

Customer service is non existent in Zim.. it takes hours just to buy stuff especially when I have gone to get building materials.. For your loot from the market, as a minimum..please double wash them before you dig your teeth into mazhanje, apples etc literally all produce

[@charlenesakala1732]

Same as Zambia. It’s embarrassing to see the little boys and girls ignoring black customers and rushing to pander to white customers . We. shouldn’t be having this conversation in 2024 but we are smdh

[@nomagcisacawe3297]

I'm shocked by your comment. I've always found Zambians very polite.

[@mcclaink06]

It’s not just Zim it’s all over Africa. But it will change with more competition as it will become a differentiator. Be brave

[@mahareng]

@@mcclaink06 true most african businesses have no customer care( no refund attitude 🙄...questions like: what do you want? ( if you say that you were just browsing....you are in trouble....the body language, don't further inquire....you will regret

[@isaacmuchatuta3352]

Thank you mama for pointing this out. You are speaking for a lot people. Its rampant everywhere. The first thing you encounter is the greeting. Unosvikonzi zvirisei mudhara by someone who's the the same age as your grandchild. I always give a two minute lecture when I come across such behaviour. The staff in my local Electrosales all now know that when sekuru enters the greeting is either 'good morning or good afternoon depending on the time of day. I have walked into shops where I'm confronted by this attitude you almost feel like you're trespassing. The level of ignorance that has permeated our country is scary. The saddest thing about this is that these attitudes have set their roots so deep its almost a lost cause. To put it crudely, we are getting uncivilised. Try driving in Harare. Its a madhouse.

[@KayasGogo]

Baba, you have put it across sezvazviri. Isu tinongonzi mother, zvakabvepi? Handirambi ndiri mai but kamuitiro kacho so eish. Thank you for saying like it is

[@tinatendi]

Thanks dear Kaya’s Gogo ❤

[@KayasGogo]

You are welcome

[@jasperjumo]

Its true worse in Hospitals they don’t care

[@KayasGogo]

Eish 😞

[@pterrymugabe3816]

Customer service ma1 ,its something that needs attention ....

[@collenlunga9123]

I fully agree with you mama on that note

[@KayasGogo]

Thanks for the support

[@tonniekatsande3498]

This country will humble you. It will teach you patience and that’s a good thing. We are in the end times and it will be invaluable…..😂 welcome home.

[@KayasGogo]

Hey bakithi🤔

[@tionelongwe1104]

Same problem in Malawi. It's actually shocking.

[@mobileapps1736]

I once arrived at a reception and the receptionist was eating sadza with here hands talking to us with food in her mouth. While we were asking questions, she would continue to eat as if we were having a conversation over lunch.

[@KayasGogo]

🙈🤔We really need people to respect themselves first, then it will trickle down hopefully to respecting people we interact with. It's a shame really

[@abegailsdesignercakes]

I was at home in Bulawayo in September the only place l experienced excellent service was at passport office, l was surprised because years ago it used to be extremely bad. The rest of the places l went to the service was shocking.

[@KayasGogo]

Passport office service i hear has improved greatly

[@bongsbeastie]

I was greeted, muri kudeyi? I walked out

[@KayasGogo]

Ah 🫣

[@vividbluesea1]

What happened to the program consumer rights Sorry you had to go through this, I can feel your pain I've been there

[@marigoldbeam5475]

The same in Lesotho and South Africa. Horrible attitudes.

[@nomagcisacawe3297]

South Africans are polite. It's the foreigners who are spoling our name. Most employers prefer hiring them to South Africans. Ungasfaki thina!