CUSTOMER FIRED ME!

CUSTOMER FIRED ME!
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[@mikerichard-FOPA3]

Shawn you don’t need customers like that anyway, I hope if he calls back you tell him you filled his spot with a customer that understands.

[@miketeacher9016]

@@nathan453 He's the owner and he can talk anonymously about a former customer if he wants.

[@partsone72]

There is always something satisfying watching videos like this and knowing that the customer won't be able to find a better service that they have already contracted with. Especially this late in the season. Your reply "Good luck in your search!" is priceless!

[@partsone72]

@@WrongThink_ Well I'm a loyal fan of their channel and I appreciate their honesty in everything they do. You get what you pay for!

[@philipperron1810]

The truth is, nobody is irreplaceable.

[@SparkeyCox]

20 plus years dealing with customers - sad that there are ones like that bully. Hang in there.

[@EliteAD]

Sounds like the customer is unhappy with his own life and wants to rub off his misery. As always, phenomenal work Shawn🙌

[@gabbievel]

No wonder she's called Trimmer Queen! the efficiency! great job both of you!

[@jackpfeffer4213]

Ive learned that the customer is not always right they are sometimes just out of line and not willing to work with your schedule even in plumbing

[@PJMCG19]

One of the best turning points in my property care business was when I realized I could fire customers. It just gets to a point with some to just say "I think you would be happier if you found someone else". It was a lightbulb moment. LOL

[@Frankie--da-fixer]

You can't fire the customer,you can drop them,but they hired you,you did not hire them,the customer is your boss,don't like it refuse service and move along!!

[@PJMCG19]

@@Frankie--da-fixer Call it what you want. LOL

[@LJLloyd2010]

@@Frankie--da-fixer semantics...

[@markeckman3662]

I never enjoyed firing customers, but unless they are willing to pay for the service, or understand that what they want is not possible with our business, parting ways is something that has to happen. As Frank Zappa said "there's a difference between kneeling down and bending over."

[@garyhullinger611]

The cardinal may have been Savannah's brother checking on her

[@dustinmoffett1524]

I was actually going to comment that. Especially that it caught Shawn's attention. I was doing work today and had a cardinal watching me the whole time . I believe cardinals are true messengers from Heaven after losing my grandparents a few months ago. I found this on a website: "It’s said that cardinals appear when angels are near and that the cardinal represents loved ones who have passed away. They are seen as messengers from Heaven who deliver words of love and comfort during difficult times."

[@TXNitroFord]

😢 kzbin.info/www/bejne/nKWYXoiCgZ18edE

[@ChristineBrewer62]

I love that you guys have your routine down so good that you make the job look easy although I know it's not!!! You guys are just seasoned professionals and it really shows in every job you do!! As always great job and great video!! Love you guys stay safe!! 🤗 ❤️ Anyone that would fire you guys just don't want the best!!! 🤗

[@garyreardon11]

Hey Team Spencer to bad about losing the customer. But I am sure God will bless you with another one.

[@LitltsLogging]

You try to never lose a customer but that doesn't sound like a customer you want to have anyway. Almost sounded like they weren't going to be happy either way. Thoughts and prayers still going out to TQ and the family 🙏🙏.

[@toddfry7861]

I have been fired a time or two. The last time was like you last spring. A customer had someone doing some tree work. They told the customer hey I can mow your lawn for x amount of dollars. The customer called me and basically wanted me to match the price. They said I was a little high. I immediately said, " it's been nice working for you. I am sure the gentleman will do you a good job." He stammered a little and said ok thanks. The other company was what I call a fly by night company. They start up, realize it's not easy running a lawn and landscaping business, and just walk away. This was the case. The customer called me back mid-season and said they guy just stopped coming and wanted to know when I could do his lawn. I politely told him my schedule was full. I also told him to do not come back to customers that let me go.

[@terresiagregg9326]

Shawn you can't please everyone there's always a grump in every bunch so dont worry about it you will get more clients have an awesome evening

[@unclealansyard5176]

We've always made a effort to service them the same week due to rain if possible. My crew had 4 working days and the 5th day was a small job or catcth up day due to weather. But sometimes you just can't get to it if multiple days of rain. Plus this showed he wasn't going to be a good customer trying to work with you so it's no big loss anyway to you.

[@unclealansyard5176]

Also, I'll add. If it rain on a Tuesday schedule, if we showed up Wednesday or Thursday if it was too wet to mow, we'd still blow, pick up, prune or something to get them a "visit ". Most of the time They were understanding. But then again I had mostly high end residential homes / estates so that's another game in itself

[@RobertKelderbouse-dt6ce]

If one customer isn't happy with you. There is two waiting for your service

[@glendajune9140]

The properties y’all serviced looked really good today. Even with all the rain, the lawns were smooth without clumps. The stripes were great, even without any sunshine. Sorry you had to lose an account, but there will always be someone who appreciates your services. Enjoy your evening,& good luck to Miley’s softball team.💯❤️👍🏾💜🙋🏽‍♀️✝️🙏🏾🇺🇸

[@LilyMacey]

Just wanted to let Glenda June know I really like your name.

[@glendajune9140]

@@LilyMacey Thanks 🙏🏾

[@richardbalkavich479]

We get rain for days and many inches and as soon as it is sunny we get the texts or phone calls wondering if we are cutting this week or what. So frustrating, we are putting in longer hours playing catch up and you get the costumers calls. I try to not look at my phone after many days of rain, I hate being behind on my lawn service rotation. 😡😡

[@bobbennett7195]

I'm sorry the customer didn't like your answer. Business is what it is. You tried. I'm sure there is someone out there that needs your service. Good luck. Have a great and safe day.

[@jeffshark4]

Sounds like Customer already had something else lined up when they have Zero tolerance. Or they think you owe them in the end. Great video thank you for taking me along. God-bless yous

[@michaelbradway3533]

We had someone like that. We fired her. Told her I wasn't driving 30 mins to just get her. Have 70 other customers. She called me a lier. Told her she need someone else to mow her lawn.

[@darronabsher9257]

That guy is a real jerk and you can tell from it from his very first text. You don’t need customers like him….keep up the good work!!

[@delorisjones7729]

I really love that angle mow.

[@mrlawn007]

The Customer was right . We mowed every day this week near you all and no customer waited more than two days for us to show up most just one day you go out and get the work done . I did 23 yards by my self employee was too wet to help . Friday i will be done at 3:00 Tell him we get the job done when we say we will.

[@ryanlaw7474]

Customer is not always right…if they were, they wouldn’t need services people provide because they could do it themselves.

[@johnme7049]

Customer: You're fired. Shawn: Bye, Don't let the crab grass bite you on the way out.

[@billdwyer7897]

Funny how bad some residential customers can be , treat you or your crew rudely and demand you stop what ever your doing and come to them immediately! Once had one like that actually tell Me we are easy to replace because the little kid on the street has a mower , I told him customers are easy to get also and that I didn’t want him as mine so go call that kid . He about choked and changed his mind as I started to walk away and reload the trailer , told him goodbye and call that kid

[@thomaspoast4598]

You guys are the best teacher in lawn care I watch you guys all the time keep up the good work

[@ctswat1989]

You're sooo much better off without customers like that. He clearly has no common sense. I just fired a customer like him the other day. Keep doing what you're doing brother

[@Grizzlyoutdoors2023]

Great video

[@brucechapman5553]

The yards looked awesome despite the weather. Striped out really nicely looked like to me. Lose o e customer and another will take their place. Y’all keep up the great work!!!

[@petenolte4192]

I bet they have a list of potential customers just waiting

[@billbaker637]

I have five neighbors that have a lawn care company got notice today this is his last year mowing after 28 years he is retiring

[@johnmorgan2430]

You need to weld a little step on the side of your trailer so Tq can reach the top weed trimmer just and idea Shawn,yall keep up the good videos luv yall

[@jeeptjxwrangler1088]

The Customer is never right! Great Video! 👍🏻🇺🇸

[@willezell3584]

Every time I've ever had a PITA client, whether they fired me or I fired them, we seem to always end up with a kind and thoughtful client who is a pleasure to work with!

[@brendonpartridge6362]

Shawn u need to build a little step on your trailer for tq u definitely my favorite KZbinr ever Spencer lawn care keep making awesome videos

[@shelleyzaragoza2195]

This guy was so much inpatient and demanding to get his yard done before Monday. As a lawn company you have other clients grass to cut that everyone is on a schedule day of the week. He will find this out even with a new company that might charge him more money late in the season. Always be kind to your lawn care people they will get the job done for you.

[@YouCantCook0]

Hubba hubba

[@Trenten.Fieldstad]

only a few minutes in but it seems like the trimmer you had repaired is running well

[@BillS-mj2up]

With all due respect I understand where he was coming from. I also live in Ohio and just last week we had rain the first two days of the week. The company I haired works things a bit different from what it sounds like you do. It was not real clear but it sounds like if you get rained out a couple of days in a row you simple start work again on the schedule for whatever day it is rather than picking up where you left off. In my case the crew was behind two days and since I normally get mine cut on Friday they worked there normal sequence and mine was cut on Sunday, two days late. Everyone is delayed equally and no one has to go two weeks.

[@benjaminclingaman7551]

Hey Shawen Sometimes you're better off just not working with that type of person I see on your 1st account in the video The Groundhog hole Look like an ankle breaker I always watch out for those. TQ There is nothing in like using existing equipment That has been tuned up.

[@micahbush3877]

Great video. That customer wasn't worth having in my opinion. There has to be a give and take in a business relationship. You all did your part

[@mickeychenault2104]

The word on your thumbnail is “whoa.”

[@mikethompson4518]

Another good video

[@user-yn7on7ou8n]

You two are an awesome team.

[@kathleenmcnally8248]

Nice jobs today! One door closes another opens. Hope Miley won. Enjoy rest of week.

[@outdoorchampions1]

Customers are not always right. Good for you. You don’t need that negativity. 👌🏻😬😆

[@dennisoneal6550]

An I love your videos both of you are hard worker's love you dump truck

[@rayharvey5253]

TQ needs a step to reach the latch for the trimmers. A bar hung from 2 chains probably would do it and not hit or drag on things.

[@thisoldrelic]

I have delt with that enough to now start figuring out unreasonable customers from the get go. They typically will tell you how aweful their last service provider was. They get quoted a few extra bucks for pain and suffering if they accept. Because I know it's just a matter of time before I am just as bad as the last guy. Mid season calls are another red flag.

[@jameslovitt994]

Thanks for reminding me, I need to order a couple spare bump caps for my speed feed. Put a speed feed on my FS91R with some .095 X line, awesome stuff.

[@300hiker]

I’m with you Shawn. No poop pumpkins on my burger either!

[@jasonboyce424]

Always enjoy your video have a great Friday keep growing keep making money boys

[@tonycritcher3419]

I always say, nobody fires the boss, but the boss!

[@joshuaslawncarellc]

I feel the issue with the customer I had a lady that was hard to work with lots of specific things she wanted done only wanted to pay what she wanted to pay wanted her backyard bagged and I wasn't allowed to mow if it rained with in the last 2days well she would call and say don't mow today and then call me two days later wanting me to come out and mow that day I would try to explain I'm only in that area 2 days a week so on so forth finally she called me one day to tell me she got someone else to cut her lawn I was actually thankful lol sometimes you just can't make people Happy and that ok not every customer in the right customer for your business!

[@jadoon2981]

those types of customer aint worth having we have had few like that they dont understand weather stops play and that there is a route you have for each day and each week , this year rain has stopped us on one particular monday but luckily that route was older customers weve had for years

[@Hillsidelanscapemanagement]

Sorry about the client and their lack of understanding/compassion. Sadly, it happens. On the plus side, you may get an in and out joint sooner than you think. They just moved their headquarters to Tennessee from Cali.

[@tonycritcher3419]

I had a customer that thought the world revolved around her, expected me to turn up in the rain to mow and extend flower beds despite not paying for previous visits, So I told her to get someone else. So that's what she did. Then she started handing out the new company's cards to customers she knew of that I had near her just for spite. So I let them go so that she ends up with egg on her face. But two of those five didn't want to change as they said, it's not just the quality of the work that counts, it is the honesty and good reputation that goes a long way. I wonder if the new company will be putting up her Christmas, Halloween and Coronation decorations and lights for free! I might take a drive by later and see if any have been put up! If so, I doubt it was done for free!

[@MrLONELYDRIFTER]

24:21 that nitro cold bruw is very expensive now. Not even worth buying it anymore. I used to drink it and loved it, but the new price ain’t worth it.

[@YobieTheQuestioner]

I live out a ways in the "boonies", most of my neighbors either themselves or the companies that cut their lawn blow the first cuts clipping in the road. As a person that rode motorcycled all my life I still shake my head as that not only looks like crap but when a little damn or just piled a little is slippery as ice. It's really sad but i guess some just don't give a crap.

[@stephenalexander9558]

Success in your business is being able to "drop & move on" from customers demanding ALL actions on their terms without ANY agreements of compromise to their situations of needs and/or requirements! Yea! Hahahahaha! O:-)

[@Goofy58943]

Sadly we get these type of people almost daily ever since Covid. Getting tougher on my managers every day to deal with it and the stress levels.

[@johnkranz4004]

Good Video Shawn and TQ

[@haroldfoust]

Hello welcome back glad to see Yo Have a great day👍😎NC

[@roydavis2242]

That grass on the road is a mess. There is a retired guy about a half block from us that mows 4-5 houses in the neighborhood. He mowed two days ago and left the sidewalks covered in grass. I thought about calling the city to complain. I suspect he's getting paid "under the table" and not paying taxes.

[@tedgerstenslager2949]

And if he is, it is none of your business. As far as the grass on the sidewalks, if the people that live there don't complain, then why do you need to involve yourself. Now grass on the road is a hazard to motorcycles and should be cleaned up. People need to just mind their own business.

[@michaelnunamaker9366]

I know the feeling Shawn me and my wife have a lawn care business and it been raining and our customers wants us to cut the grass when it is raining or after it rains and I really like watching u on u tube because I get idea on running our business from the video's that you put up

[@mikethomas4570]

Did you modify your gate on your trailer, looks like it may have been added onto. I been thinking of getting mine extended out more to give a less incline. Deck sometimes drags cause incline to steep

[@mr.p9574]

Wow Thomas… you should of been named Karen! I’ve had a customer like this before! She told me “I was too fast” and I’m a perfectionist so who cares? Can’t please everyone! God bless Spencer’s

[@2014cwajts71]

Too fast?🤔

[@smazahem]

Put a short bolt through the center of the cap so when you hit a hard surface it doesn’t scrape the plastic and makes them last longer.

[@JettaTDI2005]

I would agree wiht Rashawn comment.. some people are simply not happy or want it there way and only there way.

[@mikeboring1293]

It’s one of those things everyone thinks they are the only customer and thinks your at their Becon call. It’s ok to lose a customer we lose about 4-5 a year,but there’s always 2-3 to take their place. And TQ you need to pick some of those wielded onions they are som good and sweet when fried with potatoes. Most of the time I just pull them wipe them off and eat it right there. Lol 😂

[@johnblount1347]

Cant wait to see the follow up video when they guy is calling you next week wanting you to mow his yard.

[@TonzX22]

Shawn was curious to what chute blockers to you guys run?

[@BLUELINEOFCORRUPTION]

There's only two professions that's paid to lie, 1 Politician and a 2 Weather Man

[@markmilan01]

Another one! I hate mowing wet grass! Did a couple of lawns today. One of my clients loves for me to bag. I hate it. If they can’t understand how it works, what can we do?

[@TheHockey12]

Yeah, you didn't need a customer like that anyway. He's obviously a tool and not a Stihl one! LOL

[@deionsharpe5139]

Hey SEAN, Some people just are , you can say it,,, JERKS🤣😂🤣. BOTTOM LINE, CAUSE STONE COLD SAID SO 🤣😂🤣🚜🚜🚜🚜🔥🔥🔥🔥😎😁

[@shawngast6722]

Good work guys

[@chriscoleman1850]

We run into that all the time..we work with the customer and tell them we're trying are best... it's been raining a lot in New Hampshire

[@Motormike2025]

The lady in the pink . Must be the owner . Because she's doing the hardest. And most detailed job . And I know. Because I own a landscaping business . For the last 30 years .

[@elc7795]

Zero loss there. Headaches hinder a business more than production.

[@saleenmustang9793]

@Shawn i dont know if you would be interested or if you have ever seen it done on one of those speed feed heads. But i would pre drill yourself a hole in the center of the cap that you tap on the ground. Then get yourself some hardware a bolt long enough but not too long then two washers and a nut. To pass through the hole you pre drilled. I was just thinking it could save you sometime and money on buying new heads. From them getting holes in them from tapping them on the ground so much.

[@edwardkane3237]

Wouldn’t lose a minutes sleep Shawn. I have a great bunch of customers that get it when we have multiple days of rain. They all know we will get them serviced. I root out all the clueless, unreasonable customers, as soon as they pull that bs.

[@KevinHall-mf1gz]

Thats why you offer a priority service charge for rush customers

[@dsblawnservicellcmrboyer6804]

Lose 1 gain 10 you guys are the class of our industry there loss

[@handyscapersllc]

Well thanks you helped fix my trimmer head

[@howlers8]

y'all do such a clean job. also in n out is highly overrated. the guy who fired you? lol good luck. now he's gotta try to find someone close that will put up with him. and that customer is always right is a misquote. It's been shortened since it was originally penned. The motto actually is "the customer is always right in matters of style"

[@lesterburritt2038]

I hear you on the weather. Its Thursday and the 1st day out mowing thus week. It's crazy

[@markrobedeau2223]

Dont. Worry you are not missing anything by not having in and out burgers.

[@bryancrawford8498]

🙏🙏 Hi Shawn & T.Q., listen after viewing this video that you'd posted. You can't please everyone and knowing you. I know that you'd did everything possible to help that former customer. And I'm under the same impression that he'd just wanted to be done with you in the first place. Just know that at least that's one headache that you & T.Q. don't half to deal with going forward. Y'all keep up the great work that you're doing. Bryan from RVA!! 🙏🙏

[@stevebelt1661]

Noticed you weren't blowing off the mowers after each run as you usually do. Also do you have a clause in your contract stipulating if service is terminated prior to end of season client will pay full amount of remaining balance?

[@jeffgootjes8418]

Guessing it’s a per time account. It’s usually not worth pursuing money unless it’s for work completed anyways.

[@lsizemo]

You could try the echo 2620t, I have a bunch of them and a few we've used for years and years...never had a clutch go out! With my Stihls before I switched I used to have to switch clutches out once a year or more...

[@MegaJesseG]

This video was awesome. I really enjoyed seeing all the mowing you were able to capture. I'm from Australia. I visited the US in 2002 and absolutely fell in love with Sonic. Do you have it in Ohio? Love you guys ❤❤

[@andrewf.909]

Yes, there are multiple Sonics around.

[@patraymond4863]

Damn, she’s smooth with that trimmer

[@okiedokiepushmowing9032]

They think they are our one and only customers. Like we are just sitting around doing nothing, waiting on the chance to mow their lawn.

[@Frankie--da-fixer]

Oh well he will find someone else!!

[@aaronandvicky7652]

I’m north of you. Non stop rain for 1.5 weeks. 1 customer complaint. She thinks the world revolves around her. Now she knows, it don’t.

[@richroberts5414]

Hi, Rich here again from Bristol England , you don't need customers like this! , there's plenty more fish in the sea!, regards Rich.

[@tameliacowan2312]

Sounds like it was soggy with the rain. Yall make weed eating so easy (you both do this on a daily basis). I weed eat not everytime I mow. As always be safe and praying for family and friends 🙏🙏🙏

[@johnduchenois7864]

Shawn and TQ the cardinal must be TQ's brother coming to make sure that she is doing OK.

[@2wheel93]

We have in and out in Colorado now and it’s ok it’s good but doesn’t blow your mind in my opinion but their prices are very reasonable