Customer Is Very Emotional About His Yacht ...

[@WillFixThat]

What do you think? Fill me in at what age is it time to retire from boating? It's hard to see your customers struggle with boating life and yet it's so hard for them to let go .... Owners get so attached because many times its their home away from home.

[@ScottButts]

It would no different than giving up your home or favorite car. Bottom line AGEING bites. Love y'all.

[@WillFixThat]

@@ScottButts you are exactly right ... its hard to see people transition from what they love! We see it every day .... we have a video coming soon. Recently I talked to a long time customer who told me he is having memory and hear issues ... it broke my heart he's in this later 60's maybe and he had the courage to share is struggles and the same time asking me if he owed us any money because he had forgotten! Real life ...

[@Baba3756-n2o]

There is no age limit. That guy has a $1.6M boat. He can hire a few nannys to carry him on and off of it occasionally.

[@dwaynelambert2944]

I think he should have someone assist him with his love of Boating and carry on until he has medical issues that would restrict him from Boating!!

[@stevenboyce5588]

My Dad is 86 years old. He gave me the family boat 2 years ago. It’s not much but it’s a 16’ StarCraft Super Sport. Open bow. My parents bought it new in 1976. I grew up on that boat. He had it repainted and replaced all the tops. Replaced the transom and flooring. It has been garaged. But yes when he was 84 years old he decided that he couldn’t do the boat alone anymore. Dad raced boats back in the 1950’s. My Grandparents owned a marina on Siletz Bay on the Oregon coast. And we’re a Mercury dealer. Dad was the youngest certified outboard mechanic at 13 years old. I have pictures of my Dad and Grandfather in a class with Karl Kiekhaefer. Let me know if you want to see them. It just depends on the person. Good on your client and my Dad for seeing that they can’t do it safely anymore. “ A man’s gotta know his limitations “ Dirty Harry……

[@rodmeisterful]

Really enjoy watching an honorable family business working hard for their customers!

[@WillFixThat]

Thanks Rod! Appreciate you watching our boat chaos!

[@dylanm2965]

On special occasions I’ll use parts bought by the customer. But they have to be oem in the package. No after market water pumps or things like that

[@WillFixThat]

Yes agree 100%

[@skullhart]

10:40 definitely want to check that his alternators are not overcharging those batteries. Had that exact same problem happen to me. The voltage regulator in the alt was bad.

[@WillFixThat]

Hey that’s for sharing I’ll tell Matt!

[@KO-pk7df]

I would also add screws to double the number of fasteners to hold that door panel. The latch is on that plastic and when it slams shut the load goes through the plastic then the screws to the door. So doubling the screws with the fix you are going to do would last longer.

[@WillFixThat]

Thanks for the input. 😜

[@connorrampage7110]

You two do such a good job, I could not deal with the people you do. There smart enough to be rich, but there not smart enough to have the patient to let somebody else fix it. If they don't listen, don't help them, just wasting your time.

[@WillFixThat]

lol we try Connor 😂

[@larrykendzior9734]

Really super channel. We used to live in the Keys and it’s good to see the same places we would frequent. Memories!

[@WillFixThat]

Thanks Larry I’m sure we’ve brought back a few memories for you and we make memories for these boat owners! 😃

[@hugoglenn9741]

That beauty of a boat is built by my neighbor

[@WillFixThat]

Your neighbor builds Viking’s?

[@bloodmoneyadventures]

Love your channel. We have a 64 Viking that will be down at KW Bight Marina from November to April / May. We have been doing that since 2011. See you soon!

[@WillFixThat]

Have we worked on your boat before? Look forward to meeting if we haven’t already.

[@bloodmoneyadventures]

@@WillFixThat No not yet but absolutely will meet soon.

[@WillFixThat]

@@bloodmoneyadventures Great see you soon!

[@captainmo3064]

Epoxy lock nuts to the back. Then use machine screws with loctite. Works like a charm.

[@WillFixThat]

Thanks for sharing!

[@steemo1385]

Def love the channel. I learn so much and started working on boats. I’m in Texas

[@WillFixThat]

Hey thanks for choosing to watch our chaos 😮

[@rl8992]

I do a little boat canvas, rarely let customers supply products. As a boat owner I do pick up things for our mechanic to save time if he’s busy and only get products he tells us to. So long story short , every situation is different. Nice Chanel.

[@WillFixThat]

Thanks RL agree with you each situation is unique. 👍

[@toddshobbyzone659]

I'm in charge of the maintenance and repairs of a production facility. I am going to try to emulate your stress free style of work. It will be tough to be as cool and collected as you seem but will try.

[@WillFixThat]

We have a lot of stress believe me …. But we try our best to manage the chaos 😂

[@xtremearmor]

Not sure how your channel popped into my watch list. However, I’m glad it did because I have been enjoying your videos and gaining knowledge about larger boats.

[@WillFixThat]

Welcome aboard! 👍

[@michaelboothe2137]

Glue a small piece of poly behind it then when you put the screw in it pull the poly tighten the screws won’t back out

[@WillFixThat]

Thanks for sharing!

[@JosephHanna-f2k]

My buddy was just living down there working on boats in the same area he’s back up in ny now working for us again

[@WillFixThat]

Wonder who he worked for … wasn’t us!

[@GlenMeyer-r9r]

Just started watching. Really enjoy the content and your knowledge Matt. Worked with a lot of exNavy nukes and machinist mates in nuclear plants. Learned a lot from them right out of college. Thank you for your service!

[@WillFixThat]

Appreciate you watching, man. Go Navy!

[@ryanh4889]

Ive been doing the same work as you for over 25 years. I never install customer supplied parts. My only recent exception has been Starlink antennas.

[@WillFixThat]

Nice Ryan thanks for watching us! Sometimes but rarely we install customer parts!

[@paulvlug-zu4tz]

Tap the aluminium and use counter sunk bolts

[@WillFixThat]

Great idea.

[@markbenninghoff2113]

Love this channel, great content. Threadcerts and new machine screws may have been an option on the stern door since you were going into metal, thanks!!

[@WillFixThat]

Thanks for watching and sharing!

[@davesmax]

Rivnut tool and put rivet nuts in the holes. You’ll have to get machine screws instead of the metal screws but they do make SS rivet nuts.

[@WillFixThat]

Thanks for the tip!

[@danhogan1047]

Really like your channel. I do a lot of my own repair on a 1998 38' Horstman trimaran that we have had here in the San Juan Islands. Like the channel because you show how to fix small things and big things. I have a very good eletician and mechanic when it is too much for me to handle. Thanks for the great content from you and your wife.

[@WillFixThat]

Love it appreciate the feedback! Yes we do big & small 👍

[@jimlimberakis8115]

I have thought about how much longer I will be able to keep boating. I will be 71 at summers end. I am still very active and feel like I have many years left . I will keep at it until I feel it’s not prudent any longer.

[@WillFixThat]

Yes con’t and enjoy as long as you can … everyone is different 👍

[@fogduker3131]

Great videos thanks you and your team 👍.

[@WillFixThat]

Appreciate the feedback… keep watching 👍

[@chrisdenley4593]

@WillFixThat take a look at nutserts, would be good to fix that door panel you had to screw back on using Machine thread screws and loctite.

[@WillFixThat]

Awesome thanks for sharing.

[@jetlag4754]

What a great environment to work in.

[@WillFixThat]

What makes it great? The weather?

[@jetlag4754]

@@WillFixThat I am in Ohio, my 340 Sea Ray is shrink wrapped, and we hardly ever see the sun in the winter time. I am gonna say the sun and the beautiful water and seeing all the boats.

[@WillFixThat]

@@jetlag4754compared to Ohio for sure 😂 I grew up in upstate NY and understand the weather you are referring to in the winter especially!

[@robertwhitey6621]

Matt you need a E-bike for those close runs around the marina, they are pretty cheap and reliable nowadays. We use them for hunting up in the Rocky Mountains surprising how far they go with a charge I get over 15 miles per charge. I would definitely go with your recommendations that’s why he called you in the first place.

[@WillFixThat]

We use to have a few bikes downtown but the guys rarely used them for whatever reason. Maybe easier walking instead of dealing with the crazy drivers on the street.

[@ducky1496]

Speed clips on the door to get screws to tighten

[@WillFixThat]

Thanks for sharing!

[@robertk4629]

I live in Cape May NJ.... 45 minutes north is a viking factory... love fishing in that area....

[@WillFixThat]

Good fishing too.

[@robertruiz8704]

Enjoy your channel

[@WillFixThat]

Thanks for sharing 🤗

[@bnkwupt]

Nice episode. I’d like to see more of that Viking if you get a chance.

[@WillFixThat]

We did one about a month ago … of it being for sale. Look under the videos tab on our page. kzbin.info/www/bejne/qGPFZ56HobVjetk

[@FREEDOM195844]

Great channel and I just subscribed! Depending on the part i would let the customer provide it.

[@WillFixThat]

Thanks for joining our community! We are just here trying to manage boat chaos! 🤣

[@arthurcitron9774]

Spot on!🇺🇸👊🏻

[@WillFixThat]

Yup time has come!

[@ScottButts]

A customer providing their own parts can be sticky. Your company can't warranty the parts ( only the labor). Also, not to drone on, but all parts are not equal in quality. Love the content. Have a blessed day in Key West.

[@WillFixThat]

Great points …. We actually rarely use customers parts we just say it’s against our policy! If they don’t like it they can find someone else! It’s not worth the headache or liability. Especially when it doesn’t work and they want to blame you. 🥴

[@wstadlock]

On the spinning screw syndrome, I also use epoxy, and if I can get to backside I'll epoxy a composite or dense wood backing block. I then use a dremel tool with thin disc to cut two self tapping notches in wood screw, have also replaced wood screws with machine screws and same homemade self tappers. 316 SS usually but have also used a tap in fiberglass with nylon bolts.

[@WillFixThat]

Thanks for sharing we needed a quick fix w/o taking the door with us … but you’re right above!

[@DonTurner-g2l]

Just a suggestion with all the generators you doing it might be beneficial to purchase a stinger for a forklift it will allow you increase your reach out for your chain fall use on any forklift. Enjoy your show thank you.

[@WillFixThat]

Thanks Don! Appreciate the feedback.

[@ThoughtfulWander]

Almost 10k subscribers! Very cool getting there! 👍👍

[@WillFixThat]

Almost… seems it’s taking awhile! What you think?

[@ThoughtfulWander]

@@WillFixThat yeah does take a while but you all are getting there! 👍👍

[@WillFixThat]

@@ThoughtfulWandersomeone said it’s race not a marathon! 😮 my personality I want the marathon!

[@ThoughtfulWander]

@@WillFixThat 👍👍

[@dwaynelambert2944]

Love yalls videos, very informative and you guys do an outstanding job on all your Marine Service jobs. Keep up the outstanding work and your videos.!!!!

[@WillFixThat]

Thanks Dwayne we TRY! Our reputation & integrity is #1 and we tell all our guys the same thing! We live in a small town and bad news spreads fast!

[@scottmaz4063]

Lunch looked great and the price was great 👍

[@WillFixThat]

It was pretty good too ..... the view was the best!

[@ThoughtfulWander]

Great episode! Thanks for sharing! 👍👍keep rolling WFT team! 👍👍

[@WillFixThat]

Thanks! Will do! Appreciate you!

[@ThoughtfulWander]

@@WillFixThat 👍👍

[@chuckbeam7898]

I’m pretty sure I would love the Keys lifestyle if I could just afford it. Love your content

[@WillFixThat]

Thanks for watching Chuck it can be a little pricey but there are other places that are more expensive and not nearly as nice as the Keys!

[@badkarma5776]

I would use rivet nuts for the door and avoid the mess a work of epoxy.

[@WillFixThat]

I now have a set. Good advise.

[@badkarma5776]

@@WillFixThat do I get a free shirt now?

[@WillFixThat]

@@badkarma5776 😂 how long have you been watching?

[@badkarma5776]

@@WillFixThat I’m guessing almost when u showed up. Few friends have homes and boats in the keys.

[@WillFixThat]

@@badkarma5776 We are going on almost 2 years!

[@zackriden79]

Matt you need a work One Wheel to rip around on

[@WillFixThat]

Hey Zach how would he carry his tools that wheel looks hazardous 😮

[@nigelwomersley403]

Love the content, always looking out for your videos

[@WillFixThat]

Appreciate your kind words! We are trying to have our cameras rolling! 🤣 not always easy!

[@mikeramsey9747]

As for a customer providing parts I would have the stipulation that they had to be OEM parts or ones you told the customer to purchase.

[@WillFixThat]

Yes agree completely 👍

[@dbrown308]

Love what you guys do. Keep up the great work!

[@WillFixThat]

Thanks we are trying .... not always easy! Appreciate the feedback.

[@captpepin]

My brother is a landscaper and his saying is, "I don't plant trees that were not bought from me" and if I do I don't guarantee them. One thing I would say is that with supply chain being what it is as long as you and the client are in agreement up front it may be better that the client actually assimilate some of the items so you don't have to track them down. Obviously if your a dealer on something it should be bought from you.

[@WillFixThat]

Yes great points! We rarely use client parts just depends on situation!

[@richardgagne4845]

Had the same problem with those West Marine AGM batteries. West Marine replaced them under warranty

[@WillFixThat]

We just had to replace one for another customer it was under warranty too! These batteries from the Viking were a few years old!

[@richardgagne4845]

​@@WillFixThat wonder if it's a manufacturing problem? West Marine person said mine were the first ones he's seen but you have run into it more than once and I have heard about from someone else

[@WillFixThat]

@@richardgagne4845doesn’t happen that often … 👍

[@Tate6788]

I would allow customers to provide thier own parts and let them know there is absolutely no warranty on parts or labor included to install the supplied parts

[@WillFixThat]

Yes that’s exactly what we do! Or we just don’t do the job we’ve been bit too many times!

[@edwinharvie6174]

Matt - do yall rebuild the steering rams? New seal kit may cure that leak.

[@WillFixThat]

We do not rebuild ourselves we send them off to a company!

[@fireboat54]

Depends on your health. Some people are done by age 60, whereas many boat through their 70's and God bless them, some are in their 80's and are still out there. I'm wondering why you couldn't service the Hynautic steering cylinder? $4500 is a lot if all it needs is a new seal. Was the ram scored?

[@WillFixThat]

We’ve just had better luck sending it to professionals that do this kind of work every day!

[@jdfflats1]

Great video so much of what you do I have done as well as run a diesel shop with my wife in South Florida. Worked for Pantropic on yachts as well for many years . To answer you question about customer parts, Yes but if part fails customer will pay labor time and mileage to Remove and replace as well claim for part

[@WillFixThat]

Appreciate the feedback! We never know what we are getting ourselves into 🤣

[@fatcat-hc4pj]

How were those prosciutto chips? Wonder how they make them

[@WillFixThat]

We just baked some at home 350’ keep checking until they are crispy! 😮 cooking is a passion of ours too!

[@WillFixThat]

We love food lol eating breakfast and we are talking & planning what’s for lunch or dinner! 🤣

[@fatcat-hc4pj]

@@WillFixThat will try this weekend

[@WillFixThat]

@@fatcat-hc4pj​​⁠great let us know how you make out! 👍 we recently did speck chips too.

[@davidh7423]

Some of us get in over our head or don't have the time after we order parts. So as long as they are top quality, I say go for it. Especially in Key West where I assume you have to have most stuff shipped in.

[@WillFixThat]

Yes of course at the end of the road everything it shipped or driven to the Keys! We rarely install customer provided parts .... because of situations like today. We tried to install 2 pumps the customer had both failed then what?

[@davidh7423]

He gets to pay for a re-install. 😀@@WillFixThat

[@topshelf321]

if that boat has an older charge for lead acid batteries it will not work with AGM. It cooks them. Just something to check, because you know once you touch it you own it and if it blows up it's your fault now.

[@WillFixThat]

Yes, we always verify compatibility first.

[@jeremyvelez6212]

I’d install rivnuts.

[@WillFixThat]

Could be great idea 👍

[@TaylorTaylor-yi4qd]

I wouldn’t let customers get the parts and materials. As a boat owner myself I wouldn’t do this but I’m sure some do, and that’s someone buying a lesser quality parts. I just think it’s better for both owner and mechanic for the mechanic to supply all the parts needed as well.

[@WillFixThat]

We agree completely…. Rarely but sometimes we use their parts especially if they are on a tight time frame and we can’t get the parts in time.

[@pete926]

If I'm fixing it I use my parts. OEM whenever possible. Sometimes it not!

[@WillFixThat]

Agree completely that’s what we do 98% of the time!

[@travisryan8409]

Key west life. Walking or bike riding is the fastest mode of transportation

[@WillFixThat]

Definitely agree when we can we do!

[@nwmi493]

I let my clients buy their own parts in certain circumstances. For example, if we're talking about a $4000 combi or some other Uber expensive mfd, I prefer not to sit on it such a debt. I do not let them buy their own wire and consumables, etc. Or if there is a client i simply just don't care for, . I let them buy their own parts so if something goes wrong with it, I can come back and charge them for another service visit at full price at my own schedule. Every customer and job is different . I've got a few customers that are not appreciative. They don't listen dont read and they are demanding, etc.. I don't give them high priority scheduling , i've had to tell a few customers how I feel about them without cutting any fat . If you know you know. But for the good customers that are actually down to earth pay me on time and appreciate my service, I drop what I'm doing to make it happen for them

[@WillFixThat]

We do exactly as you said in the last paragraph. We get a full deposit for parts over say $300 for new customers and regular customers we get deposits when it’s over $2-3k just depends. Deposits help in case we are working with a not nice person and it hurts less when they don’t pay.

[@shawnwood9875]

I think if it’s OEM equipment (beside batteries) I’d say sure but warranties on labor.

[@WillFixThat]

We rarely install customer parts and when we do no warranty!

[@BobChamberlain-p8z]

We absolutely do not let customers supply their own parts. We have a relationship with our suppliers that we can rely on for service after the sale if we have problems. That’s why there’s a warranty! If you let the customer supply the parts, and then there’s a problem, it becomes a finger pointing ‘not my problem’ situation. We say it was a defective part, the supplier says we installed it wrong, then it becomes a battle. Not worth the trouble!

[@WillFixThat]

You are exactly right … in the end not worth it find someone else! Thanks for sharing 👍

[@mikeyd5969]

Sad to have sell that beautiful Viking because of age , I thought that’s when your supposed to buy one .

[@WillFixThat]

You need to buy them a little sooner in life so you can enjoy and getting around ok!

[@johnritch8035]

55 for lunch how much do you charge a hour?

[@WillFixThat]

It’s expensive here $175.

[@BCHonea]

I want to buy that boat! How much?

[@WillFixThat]

I believe 1.3M look in our older videos we did a walk thru!

[@paulkersey2179]

On the customer provided parts, I understand why you would not want to do that, but I think if you have a good relationship and understanding with the customer its probably ok.

[@WillFixThat]

Yes all depends on situation it might happen only 2% of the time but unfortunately happened to us yesterday. I’m going to record a video about it today!

[@honeybunbandit1]

Is that a metal frame in that door? Because if so I bought a nice tool that puts a thing call rivet nuts in the holes so you could use machine screws or bolts and that viking is a very beautiful boat sad to see him get rid of it and holy cow those batteries are a ticking time bomb and no I would not let the customers supply the parts ran into many problems with people doing that

[@WillFixThat]

I got a story for you …. Today literally customer provided parts! Older gentleman calls and I answer and talk to him he needs a macerator pump installed! He has the parts & he promises it won’t take more than an hour! I let him know we don’t do black water oh he says I’ve replaced it a few times promise you won’t get dirty/sheety! So he texted me pics of his engine room which was immaculate so we agree to help the old guy. Would you believe both his pumps that we tried today were no good 3 hours later & he’s still broke! Got 5 star review cause we did our part 🤣 exact reasons we don’t install client parts! You never know how long they’ve been rolling around in their boat!

[@honeybunbandit1]

@@WillFixThat ohhhhh black water tank nope lol and I notice customers buy like Amazon parts or cheap off brand parts and they either don't work or they fail fast or completely wrong I know it cost more for OEM parts or equivalent but it almost always stays working and won't damage more things

[@WillFixThat]

@@honeybunbandit1yup black water! You’re exactly right about the parts you need OEM!

[@honeybunbandit1]

@@WillFixThat shoot I have had OEM parts bad right out of the box

[@WillFixThat]

@@honeybunbandit1yup it happens ... but atleast you know it not a Chinese knock off!

[@scottmaz4063]

I grew up on the water had boats. Got expensive for repairs and maintenance. I love boats just had enough. Now that viking I would be crying selling that.

[@WillFixThat]

Our poor owner is crying about it .... he's in his 80's its time unfortunately!

[@denniskehn7442]

I would never allow clients to provide their own parts. Being in a business for 35 years we learned that lesson the hard way. The times we did allow it the parts weren’t the correct ones or an inferior part that the customer would insist we try to use so they could save some money. Lose, lose almost every time

[@WillFixThat]

Agree with you Dennis ... but sometimes we don't have parts accessible to us since we are on an island at the end of the food chain. So rarely but sometimes we will use their part. But, never encourage it. Actually we turn down work when owners want to provide their own parts.

[@stuckcamping]

The boats are always at the end of the dock because the guys that can afford someone else to fix their problem, typically have the larger more expensive boats 😅 that require deeper water and larger slips (at the end of the docks). Y’all know this already ;)

[@WillFixThat]

You’re exactly right on all the above! You explained it exactly to a tee 😁

[@sundancer4426]

The mic is super distorted..

[@WillFixThat]

Yes sorry mics are a challenge sometimes. Our newer videos have different mics.

[@davidolson7575]

Sure they can provide parts but no warranty and they pay for installation working or not.

[@WillFixThat]

Love it sounds good to me!

[@Baba3756-n2o]

If mechanics and yards wouldnt hose customers upcharging on parts prices it wouldnt be an issue. I often can find new OEM parts in the box. Yard wanted $500+ for an alternator. I got the same one on Amazon $350 with 24 hours delivery. Took me 10 minutes. As long as the part is new or rebuilt and approved by the installer, I dont see any problem with the customer sourcing it. Many yards would be happy not to have the bother.

[@WillFixThat]

Yeah that’s crazy! We don’t up charge like that …. We sell for whatever retail is and sometimes we may not have a mark-up!

[@cluelessbeekeeping1322]

How to fix them thar holes? Drill them out a bit... Wallow them out, make them oval in shape. Mix some slow cure epoxy with 1/8" cut fiberglass in there. Drill it out. Bam. Fixed.

[@WillFixThat]

Thanks for sharing.

[@jungtir]

Only under strict advisement do I let customers supply there own gear but a strict warranty stipulation before work commences that any and all product faults will incur a labour /diagnostic charger's

[@patdghop]

You could have used a nutsert in the holes and used bolts instead of screws

[@WillFixThat]

Thanks for sharing great idea!

[@rustymartindale9480]

I ordered one of the tools to clean strainers that you recommend on one of your videos. I got a receipt from PayPal but no tracking number. I can’t get anyone to respond to why I have not received the tool and a tracking number so I can see what’s happened to my order. Do you have e a phone number of the company that you recommended? Please reply. Ps love your videos.

[@WillFixThat]

I just looked it up for you. Has a phone number on the website strainermaintainer . com thanks for watching 👍

[@rustymartindale9480]

@@WillFixThat they replied the order went out today. I was concerned being ordered it over two weeks ago. Thanks for your help.

[@WillFixThat]

@@rustymartindale9480great it took us sometime to get ours as well! Glad to hear it’s coming!

[@YomamaPVT]

Love the content

[@WillFixThat]

Appreciate you .... thanks for sharing! Not always perfect BUT its real life!

[@scottkauffman1640]

Never allow them to supply parts. It’s our company name people here if the items fail. They will cheap out on parts most of the time. Some Amazon foreign item.

[@WillFixThat]

Agree 👍 we sometimes will install OEM …. No warranty!

[@JS-sx3bl]

You Asked… The Client vrs you as a boat repair service . Every situation and time of year is unique so; A. if you’re way busy then you only supply the parts and the labor. B. If not too busy then work it out if you have a past good history with the client. C. New clients get you buying the materials (perhaps some they want to use on their boat) and your labor of course.

[@WillFixThat]

Great tips! We buy nearly 98% but yesterday we didn’t video coming LOL 3 hours later boat is still broke.

[@lb7wade518]

Must have new parts in a box! No used parts!! With the understanding any extra labor or other parts will be billed at a higher rate!!

[@WillFixThat]

We TRY to install only parts that we buy! But today I slipped and let a guy talk me into us installing a macerator pump which we do not do black water .... long story short older gentleman needed help! Well to end the story both pumps he gave us were no good! He left us a 5 star google review today. We Tried to get him fixed.

[@J.McKnigj1612]

Another awesome video. I followed and understood what was going on so not sure what that keyboard Karen was talking about in the comments.

[@WillFixThat]

Thanks Jim …. Like anything people just sometimes want to be heard! We are learning with each video …. Boy have we grown and still growing!

[@codyswartz997]

If you’re replacing with their parts I would say no warranty unless it’s a product you would purchase and trust.

[@WillFixThat]

Yes we say no warranty too … 👍

[@deanofrock6236]

Steel Wool

[@WillFixThat]

Thanks 😊

[@davidsandberg7631]

rebuild cylinder for 3 dollars in parts...

[@WillFixThat]

Thanks 👍

[@wallacejeffery5786]

I would not say never to customer parts. Availability may be a consideration but no warranty.

[@WillFixThat]

You are exactly right but make sure they are OEM and not a Chinese mark off part! No warranty!

[@deanmcmillen573]

If the customer wants to supply parts, then the hourly rate should go up by at least 20-25%, and no warranty should be supplied.

[@WillFixThat]

Love it.

[@todddivelbliss4706]

being an auto repair shop owner for 27 years customer supplyed parts is a pain. Here is what we did 1. part markup is part of our income so we charge 1 1/2 times labor 2. we very clearly inform customer if there part is wrong or bad they are paying all our extra labor 3. Most important NO WARRANTY... That being said there was a auto shop in PA that installed customer supply tierod end that part broke caused the car to crash and total the car then the customer sued the shop for a failed part that the shop did not even sell the case did not really go anywhere but the shop owner spent 10 grand in legal fees to defend himself

[@WillFixThat]

😭 that’s terrible but your exactly right! We rarely install their parts but we did yesterday and needless to say 3 hours later 2 pump installs and boat is still broke. I plan to do a video about it today!

[@wallacejeffery5786]

Epoxy is the way to go,

[@WillFixThat]

Yup epoxy!

[@jamiepatrick2467]

"Would you let customers buy parts" Short answer.... yes. Long answer ....Depends. Both answers require you to approve the part as being safe. I would have a SIMPLE (broad) signed/texted/emailed waver that releases you from ANY liability tied to that part the customer provides. If that part is a product that is new to you that might take more time/research to install, does not fit/work or does not accomplish the task then the customer will pay your hourly rate. It's a bit of a gamble for the customer but not for you due to that option would be an hourly rate quoted job versus a job quote. Why not remove the door, take it to the shop to repair it? I think the bench repair would be good content for your channel for a pretty common fix that MANY folks deal with not only on boats. S

[@WillFixThat]

Matt was afraid of breaking the corroded hardware that was holding the door on! Owner wanted a quick fix in its place. Always have to be careful of liability and parts! We rarely install customer parts it’s just NOT worth it to us!

[@jerrymiller8313]

Trust the loved ones who tell you it is time to quit (driving, Boating, Flying, etc. Better if you can make the decision yourself.

[@WillFixThat]

Agree we sometimes see people struggle! But, we can’t tell them.

[@bajagilgm8116]

personally re the door I would have epoxyed a nut to the back of the hole and used a stainless nut and bolt with loctite

[@WillFixThat]

Thanks for sharing.

[@guydavis4796]

Yes, I will let them buy their own parts, but there will be no warranty not even with the labor

[@WillFixThat]

Great philosophy 👍 love it!

[@Allen-g1l]

I would unless it's inferior to what they are going to pay for. Also it would void any of my warranty.

[@danielmcpartlin6526]

I dread the day I can’t boat anymore

[@WillFixThat]

Hopefully you can for many more years 👍

[@curthook9622]

I’m all for letting a customer buy their own parts but then again I’m a customer. I know part of the boating repair business is making some money on the parts also so I’m thinking that most service companies don’t like that

[@WillFixThat]

It’s not so much the money it’s more the liability and when their part doesn’t work they want to blame you! Plus how long have they had that part rolling around in their boat?

[@richardknott2021]

The person working on vessel supplies parts..

[@WillFixThat]

Yes agree with you in most instances.

[@ThisIsWhereMyNameGoes]

You should change your company name to "Mobile Marine AC repair" 😂. Seems. Like every video has an AC repair.

[@WillFixThat]

Great idea .... keep in mind that its HOT here most of the year and Matt does the a/c work .... I find it rather boring! Just had a long time viewer stop by our shop yesterday and we talked for a bit and he said how much he loved a/c and I rolled my eyes. But Matt does miracles with getting people units to blow cold.

[@Baba3756-n2o]

Pretty important if you are in the tropics.

[@WillFixThat]

@@Baba3756-n2oyeah we don’t even turn off our house a/c 😮

[@reddye2331]

Heck no if. Customer insists to buy Parts there selfs then they an tht. Can of bad worms go on dwn the road. With tht full boat of problems

[@WillFixThat]

Yes insist away & find someone else to help you 🤣

[@PeteSpogis]

If customer supplies parts labor rate should be higher and if part fails 😮customer pays labor again.

[@WillFixThat]

That’s what we think!