Customer Never Welcomed Back! Car Detailing A Trashed Yukon Denali

This Customer Is Never Welcomed Back! Car Detailing A Trashed Yukon Denali
Today we are tackling a 2015 Yukon Denali that I have detailed over 4 times with the last time being just 2.5 months ago... Look at how bad it is already!!! At this point I have to tell them that this isn't going to work for me anymore and to find a new detailer. #detailing #carcleaning #stauffergarage #cardetailing #restoration #pressurewashing
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Welcome to Stauffer Garage! if you are looking for car cleaning and car detailing tips, tricks and how to tutorials... you came to the right channel! Be sure to subscribe and remember, every car deserves some love.
My Website: www.stauffergarage.com
Email: [e-mail]
Disclaimer:
Due to factors beyond my control, I cannot guarantee against improper use of the information I share in my videos. James Stauffer (Stauffer Garage) assumes no liability for property damage or injury incurred as a result of any of the information contained in this video. Use this information at your own risk. Any injury, damage, or loss that may result from improper use of these tools, equipment, or from the information contained in this video is the sole responsibility of the user and not James Stauffer (Stauffer Garage).
00:00 Introduction
00:15 Interior trash Removal
01:23 Vacuum dumping
01:58 More suck
02:47 Seat removal
04:51 My poor vacuum...
06:16 Fruity floormats
07:01 Read seats cleaning
07:42 Steam Dash Cleaning
10:05 Door Panelb
10:57 Dirty Sill
11:21 Carpet Extraction floormats
12:28 How to dye your carpets
13:47 Front seat cleaning
#stauffergarage #restoration #maddetailing #thedetailgeek #detailgeek #carcleaning #cardetailing #powerwashing #ammonyc #wddetailing #autodetailing #disasterdetail #detailing #interiorcarcleaning #carcleaning #interiordetail #filthycardetailing

[@susannepatriot6264]

I think you're feeling unappreciated for all the hard work that you put into detailing this vehicle. The customer is showing their appreciation by coming back for your stellar service and results. I'd just charge more and call it a day. 😊

[@jarrodpomare4098]

Perfect comment. Stay out of the feelings and get into the bag.

[@JDReeve2008]

Only 2 months?! Good grief. They must pay for a house keeper too. I can only imagine the horrors they find....

[@hellogawgous]

Seems like they can afford to be slobs. So sad.

[@Brewtonsgotpressure]

I would just jack the price up until they say no! 😂

[@michaelcoei2850]

Well, it is a steady revenue stream and a continual repeat customer. You can book them every two months. 😁😉

[@richardtaylor9798]

I agree with some of the comments about keeping this customer! Can’t beat an obviously happy customer. It might seem to get old doing it every two months or so. I wouldn’t video it anymore. I also would like to see a video or two on starting/building a detailing business. Love your work!!

[@happymack6605]

Really makes me wonder what the inside of their home looks like 😳

[@tiawanamorton-johnson6517]

I just said the same thing! OMG

[@callisautodetailing]

I find that the homes are spotless

[@lehawkinsjr]

Isn't the goal to get repeat customers? I would think a detailer would be happy, not only is this a repeat customer, you get to charge them for a full detail each time not just maintenance. It is very surprising that you would want to cut off a customer that gives you this type of business.

[@glyndonsprofessionaldetail7429]

2 months is ridiculous , they need to opt for a weekly maintenance instead , im sure with what ever your charging they could get a few maitenace details in 2 months for that price

[@initialfocus]

With a little tape that’s a useable $100 tip you got there 😅

[@StaufferGarage]

Hahaha yes sir!

[@Jdrf73]

Or u could take it to the bank I'm only guessing but I think they would replace it tho I could be wrong

[@JamieTheSassenachLass]

@@Jdrf73they will

[@JaceD4V1S88]

as long as half has a full serial number on it, they should replace it, i did it with a 5 once

[@DonnaMSchmid]

I'm not sure I understand your rationale for dumping this customer... As long as you are charging the correct amount (e.g., a car that takes 3x the time/effort to detail it should cost 3x the normal cost...), I would think you'd be happy to have someone bringing in $$$ to your business -- especially if they're coming in 3-4x a year (instead of once per year). 🤔🤔🤔

[@illusionzauto]

exactly.

[@stratplayr6997]

He might have many other customers that he needs to work on their cars as well. But something like this hinders his ability to take care of the number of vehicles that he needs to get through at his usual rate of time. He needs to keep all of his customers happy, not just this one.

[@TheHughsie]

Be thankful you have a repeat customer.

[@lifeoflemus]

Feels out of character. I don’t get it. Kids are messy. Even if it wasnt kids, who cares, the customer is PAYING. But to cut him off AND post the video to make yt money off him??? Classless. I guess these are the new business owners in our country.

[@lesliecaylor3115]

May quit watching him all together. I can’t imagine saying that to a customer.

[@rickharris4579]

@@lesliecaylor3115he’s not one of the better detailers.

[@cheech9283]

Dude gets paid to wash cars, but doesn't want repeat customers. Kinda weird. 😂 I'm out, lol

[@adamschaeffer1565]

I’d still do it. Just charge more.

[@jsloan1984]

I just gotta say, never heard of you but this video popped up. I gotta say you never know what someone is going thru but maybe you as the professional who is getting paid by them is a godsend to them as they may not have enough time in their life to clean their car out. They are giving you business. So keep in mind yes it may be messy after 2 MONTHS you don’t know what people are going through or how chaotic their life is. Be thankful your getting revenue off this channel from their chaotic vehicle and anyone else’s for that matter

[@ohio_thunder83]

When I watch these videos it's hard to believe anyone would let their vehicles get this dirty. Then I realized not everyone is a neat freak like me lol. Still amazes me though

[@StaufferGarage]

Still amazes me! Hence the reason why at this point I had to do something different

[@TitusVincentFlorence]

I could not! I have to clean my mats when they get a little sand in them. And when cigarette ash gets on my dashboard I freak! Having drinks spilled and food smashed into the carpet is insane!

[@ohio_thunder83]

@@TitusVincentFlorence i don't mind a little dirt but no way on the trash and food everywhere

[@TitusVincentFlorence]

@@ohio_thunder83 exactly! I don’t even eat in the car. Transport only. And barely have drinks around my car except beer and redbull. And this goes for my bmw and my truck!

[@bradleybruening1569]

@@StaufferGarage this car was nothing it wasn’t that bad this time around. Your a car detailer you’d think having the car be dirty would be a good thing for your videos for content I get it sucks when it’s dirty again but people with kids you kinda gotta expect that

[@drwisniewski]

Yes to the detailing business startup video!

[@kellysumey]

Hey Stauffer Garage, I love seeing your details all the time! I definitely love the before-&-after shots all the time! I definitely understand if you don't want certain customers to come back if they annoy you for a certain reason. I can't wait to see more videos every week!

[@vidhoard]

I'm genuinely curious about your reasoning for not allowing this customer back. If it's reliable income (a repeat customer) and they are paying you what you deserve to clean this disaster of a car, then I'm truly curious. Is it because it takes away a spot from another potential customer that is new to the channel?

[@BL-161]

Also don't really understand this. Some people just have chaotic lives and do anything they can just to get through. The fact that they are coming to you at least means they are aware it's bad and value your service. From your perspective, maybe the time and effort outweigh the income, but is that not on your charging structure?!

[@vidhoard]

@@BL-161 exactly, I'm just a little confused.

[@alpaljl]

My guess is the person has a trashy low-rent personality.

[@murkyturkey5238]

Lots of people just don’t want to work, he might be pretty established and just wants the easy customers instead of taking the time consuming ones

[@OBO2515]

Wow that’s insane only 2 months😮 I can’t imagine the way they live

[@zoebirch8431]

The hell! As long as their custom was bringing home the bacon, I'd do it every week if need be ! It's a vicious world out there. Take all the business you can get because you never know if that car is the last car you detail.

[@gracemorfin123]

Just do your job and take the money.

[@MeteoricMarlin]

it's insane that it got that bad in just 2 months. What i dont understand is why you dont want them back as customers. Isn't it a good thing for you that they're so dirty? That's a repeating customer. Idk if you charge by the hour or a flat rate but if the amount of work being put in isn't worth your rate couldn't you just charge them more?

[@kirkwilson5900]

I have 2 clients with kids in sports/horse back riding, beach going dogs and busy yoga going busy body moms that I detail their cars every 2 weeks. They're "almost " this bad. It sucks, but I take their money

[@bkylnkid39]

I personally have based my client base on customers like this. I've had quick returns due to those who do Uber and those like this with kids. Take it as a compliment that they trust you to do a thorough job on their vehicle. But that's me.

[@jimmurihiku8009]

It's business!,don't take it personally. Just keep taking their money.

[@StaufferGarage]

Hahaha you are probably right.

[@therealmatthewsmith]

They must not be paying enough!

[@jimmurihiku8009]

@@therealmatthewsmith put the prices up😗

[@DeLaTorre27]

Man! Seems like job security to me instead of a burden. Keep charging them.

[@illusionzauto]

Bro I can see if they were nitpicking about the job or something of that sort all the time but honestly if a customer is paying me to come and clean up the mess and I can charge them whatever, I'm going to keep them as a client because that's what they are paying me to do. Yes these type of vehicles can be a PITA but it's income and if you ask me that doesn't even look like the worst vehicle. I'm not going to fire a client just because they didn't keep the car up to par for 2 months. The Professional thing to do is come up with some type of more consistent maintenance plan. If they are complaining of the price then yes fire them but I just do not see any justification for firing them

[@mickyfinns]

I agree I think it’s insane that someone would let their car get to that state! But just curious, if they are paying then why fire them? Again, only curious not trying to pontificate or anything! 😂

[@dianaposada6781]

I think that he fired them because, they don't appreciate his job. Otherwise they will at least try to keep it clean. Is a expensive car, so I know the can afford a small vacuum or trash bags. I don't even have a new car, and trust me my car is very clean.

[@mickyfinns]

@@dianaposada6781 yeah fair enough that’s along the lines of what I was thinking.

[@michelle_m4446]

Dude should appreciate that I get the car dirty or else he'd be out of a job. it will be a cold day in hell before I get all concerned about muddy feet or a wrapper that got lost because my detailer won't feel appreciated . Get outta here with that nonsense

[@hellogawgous]

He might just not like their attitude or behavior. He can refuse anyone it's his business

[@mickyfinns]

@@hellogawgous Yup don't disagree with that anyway

[@michaelsnow3113]

If I was a car salesman and someone came back every 2 - 3 months and trade it in and got another vehicle, would I tell them after the 4 time to go to another dealer? Don't make no sense to me, if you're getting paid, he's just a repeat customer.

[@tonymeehan7859]

I would look at that in the way of all my time and effort being pissed on in just 2 months. Those ppl have no idea the time and effort it takes to detail a vehicle. It takes just as long as cleaning your house. IMO, I would be like WTF? How do you let it get like that in just 8 weeks? Especially all the crap under the 3rd row of seats....it must just be complete chaos in that car driving around

[@mikezupancic2182]

That's because you have zero clue how a business runs.

[@matrix_king17]

I get it's tiresome and frustrating to clean the same vehicle several times. But if they're paying you, PLUS you're making income on KZbin, why get upset? I don't understand. Personally I would welcome returning customers. However, I might charge them a bit more every time they return. I feel that by you telling them to find another detailer they will tell everyone else what you told them and you will end up losing customers. Just my opinions. I mean no disrespect at all. I enjoy watching your videos!

[@Become_Ungovernable]

Why not charge this customer based the required extra/repeat work, rather than firing a repeat customer?

[@bradleybruening1569]

Exactly

[@TheJared1445]

One thing I’d recommend with the biobreak is to make sure you’re using an acidic rinse in your extractor (like flex ice or encapuguard Green). Put in a pump sprayer then extract if you don’t want to run chemicals through your extractors pump. Biobreak is an alkaline around 10Ph you definitely want to neutralize that or else you’ll get brown out (more pronounced on non black carpet/upholstery), soiling will come back faster or even chemical burns (rare). Encapuguard even though an expensive chemical will also leave behind protective polymers. Source I’m a professional truckmount carpet cleaner that uses these chemicals every day.

[@StaufferGarage]

Thank you for the advice! Greatly appreciated

[@yoadrian9808]

Just out of curiosity, how come you don’t wanna do business with them I understand if they weren’t paying you enough. In this situation me personally would charge more and if they go with that they go with it and if they don’t that’s fine with me.

[@joelnordgaard5155]

I have a '23 Dodge Durango R/T. It has a built in phone charging pad, and it works great with my Galaxy S23 Ultra.

[@elext9q]

Not surprised to see child seats in that car....

[@jandkwhite6459]

I understand for sure!..these people are slobs...but in all honesty its pretty much a perfect thing for job security 🤷🏻‍♂️

[@CurtRagatz]

The charging station I think is a hopeful concept. We have one in our car that we bought 3 years ago and it has never worked, it will light up to show that the phone is on the pad but won’t stay connected and actually charge.

[@danielsongomes8367]

Honestly it's just business, i would keep taking their money if I were you lol. I run a photobooth business and I have some repeat customers who are the worst sometimes when it comes to events but they are still paying and I'm still taking their money. As long as there are no bad intentions.

[@bearstephens6722]

Also, my new Crosstrek has a wireless charging pad. It works, as in it connects and will charge the phone….but it takes about 3 hours to get an additional 2% charge 🙃 lol

[@Scott924m]

Job security. Unless you've got those fancy bills that pay themselves

[@daveharding6696]

I agree what a mess, But you are in the business of providing a service and if the owners of any vehicle need it detailed every 2 months so be it, at least you have a steady customer. think about this, 60 customers like this and you've got it made, what many detailers would kill for.

[@chrisb.2741]

I was thinking this same thing. But if you really don't want to do it, maybe he doesn't really care for the customer be it attitude, always asking for more for less, etc., then charge a ridiculous amount that would make it well worth the headache or they refuse to pay the price you set and you go your separate ways anyhow. Either way it would be a win, win for the business and himself. Unless they're violent or screaming and yelling every time or you just can't take some offensive or disturbing nature about them, then let the customer make that business determination.

[@burntclutches]

My factory charger in my Trail Boss works perfectly all the time.

[@neusac4590]

Awesome job. Hard to believe people treats their vehicles like trash cans. 😮

[@jorgesanchez6769]

Thanks brother How much I needed to star car wash This video is awesome I want be like you

[@jey_21]

Guess no one caught that these are reuploaded videos, just edited. 😅 I love the videos, hope to see a new one soon.

[@SL-of9nl]

Four times cleaning the same car... Gods be kind It's ought to fell like degavue for you. And answering your question oh yes I want you to share cleaning tips and secrets with us)))

[@Stale_Kracker]

I got to turn all but a select few away. I make the same money in half the time pulling up and brush washing a dump truck or piece of heavy equipment so ive been slowly going that direction with commercial rigs. No more kid puke and french fries😂

[@keithasche]

Its amazing that they have a vehicle that expensive and they treat it like that. As many have said, what does their house look like. They obviously dont care. I'm surprised they even take the time to bring it to you to be cleaned.

[@amandagross9256]

Hopefully I can get a house this year. I really want a 2 car garage so I can start a weekend detailing business to make some extra $. Yes the video would help me.

[@StaufferGarage]

You can do it!

[@breckjones5987]

It hard to believe that people can be this messy. According to some comments in the last video, you stage these details. Thats ridiculous, great job!

[@robc.381]

Repeat customers are the backbone of any business. Think of all the referrals these folks may have sent your way. You need to rethink your comment. Are they a good paying customer? if so, I’d clean that vehicle every time they call to make an appointment.

[@kristofferpence]

Dude that’s like my sister. Also had a black Yukon. “It’s not that dirty”. I even bought her a car trash can and it ended up in the trunk not used 😂

[@dirty2jz283]

I have a 2019 Chevy Tahoe Premiere and the center console charger only works for some phones, mine is too big to fit in that slot, they should change to the cubby charger under the radio like the new Accords have.

[@shoprat]

letting you know i would like to see a video on starting a detailing business, I'm currently in the process and would love to hear your tips (I'm building a website, making business cards talking to friends and family about starting a detail business) I'm looking to start a mobile detail business only because i live on a dirt road and find it counterintuitive to have someone's detailed car travel down a dirt road.

[@kareembaba7498]

We know kids being kids, can make a car messy, but all that after 2 months is too much. But I believe Jeff should be grateful for having a repeat customer.

[@bobgarrett6202]

My father-in-laws truck always looked like this but he didn't care. I detailed it twice in 10 years. The second time was after he passed away and getting the truck ready to sell. I filled up a 55 gallon trash can with trash and junk.

[@danadamson1709]

I would detail neighbours/ friends cars when we bought our first house for some extra cash, i never turn anyone one away but I did charge more if the car was completely trashed and i hadn't seen the car for a year as i knew i would never let the car back to my customer unless it was the best I could do, I would just charge more if i knew i was going to be a long hard detail. Hard to see the suv that trashed after two months but maybe he works 70 hrs a week and would rather pay you and obviously he appreciates your work or he wouldn't come back.

[@mchdonairo]

I'm very much interested in starting up after purchasing a few cars from the auction and detailing them myself. Thinking it will be another source of income for my family

[@Jonathan-pr1wo]

flipping cars is not as good as it used to be back then. I’d say look into something else. Not trying to discourage you but I’m sure other people will agree with me.

[@allanthomas332]

If I wanna come to stauffer garage I’m a first timer getting my old car detailed

[@jameelmusah1941]

Crazy how bad it gets in a short period of time. Still a nice cleanup though 🔥🔥👊🏿👊🏿

[@applicationuser9764]

I agree with you. If the customer doesn't value your work, or the vehicle they can live in filth.

[@user-rw1yy6oy5j]

I want to get to learn more about detailing, can you make the video on when u first started and all u do ??

[@michaelfisher7283]

Ive been thinking of getting into detailing cars. When you first started how did you learn to polish properly? Ive done a bit but im still not 100 % confident so its the one thing thats kinda of holding me back.

[@corak1978]

I was taught to always respect and take care of my things. 2 months? Just screams of disrespect and unruly little monster kids. Now I’m sure it could easily not be this way but perception is reality. Take care of your stuff folks and it’ll take care of you.

[@Jonathan-pr1wo]

same which is why I value everything I have and take care of them as well. I don’t think he should’ve fired the customer if anything just charge more.

[@robsonselzelin]

That's a nice full size SUV, why don't the owners take care of it?

[@dnadetails]

I had to let go a couple of clients because of this. Maintenance every two weeks and every time is like it was never touched. Cig ashes all over the front, food and drinks. Plus they had really bad communication.

[@Rite1010.]

Dude, why? Regulars are good money. Especially frequent regulars. Tell them to leave a review too.

[@footbig18]

Great job👍🏾 how much did you charge for all that especially when you removed all the seats ?

[@katsan31]

Maybe they do this so you can have a good disaster video? Or you can charge extra … this is a satisfying video so it worked out lol

[@MrGamer-rv2xt]

12:30 yes you should do a video on that

[@dajam9035]

Dude if they are paying you I don't see no issues. I'm pretty sure they are paying top dollar for that cleaning and if they are not, they need to!

[@RayNLA]

This makes me sad to see how this vehicle was treated. I would charge no less than $1k for to clean the interior alone!

[@Pedroluvslupe]

What is the name of that cleaner you’re using on dashboards and leather seats in the description below? You’re only showing leather cleaner can you use that in vinyl and plastics?

[@bensmallwood8392]

If they keep coming back willingly don’t fire them raise your price.

[@StaufferGarage]

After reading similar comments I couldn’t agree more. Had them locked in early on at 195 and it’s progressively got worse

[@benstolen4478]

Vehicle owners like this love bringing homemade food to potlucks

[@justalittlebitmo]

I'd say the opposite. Lol! They can't be bothered to pick up a little trash in the car, they're bringing potluck from Costco or Trader Joe's 😂...but they might put it in their own Tupperware 😂

[@bkylnkid39]

A detailing "how to" video would be awesome.

[@brendasmith5937]

It's called FREEDOM. He doesn't have to do anything he doesn't want to do. These cars are very time consuming. He could probably fit in 2 customers who are less sloppy during the time it takes to do this vehicle once. You can run your detail business any way you want. He has other customers to serve and maybe he has determined that this vehicle is too time consuming. He should really consider up charging this customer to make his time worth it.

[@stacibright1350]

I love your videos

[@StaufferGarage]

Thank you!

[@jorgesanchez6769]

What steam you recommend

[@paulherries9597]

Hi based in the uk what tips would you give to someone starting out a detailing business

[@dssouthern]

I've cleaned my husband's car lots of times over the years....his was wayyyyyy worse than that. Always fast food garbage on the floor, cigarette butts and ashes, empty cigarette boxes,.... some people are just lazy. I get him

[@lesliecaylor3115]

Shocked at your comments about this customer. You’re an auto detailer! And they are repeat business. And because they get their car dirty you don’t want them as a customer anymore? Hope they watch the video and then let the chips fall where they may.

[@Pedroluvslupe]

I see that you sprayed the cleaning product liberally in all the dashboard, isn’t bad for the stereo to spray liquid all over it

[@ericandholly]

2 months????Damn hate to see their house. Doing lawn care i know what you mean and the way i fix that change more or put a plan in place for maintenance fees. Amazing job and no I will keep watching 💯👍🏽🔥💪🏾✊🏾🙏🏾

[@miseravel2]

Também tenho clientes assim, também já dispensei alguns

[@RobsKoiPond]

I wouldn't care if it came in like that week to week. It's a paying customer paying for the cleaning service. You chose to be an auto detailer then nag about doing a job detailing a dirty vehicle you get paid to clean. 😅

[@owensteele1645]

Just take the vehicle to Pa-a-a-an the Organiser.🤣🤣🤣

[@capone_rd_809]

Question I keep hearing that when you pull the seats out you damage the bolts, people are saying that said bolts are meant for one time use and pulling them compromises the safety of the seat, is this true or is it a myth?

[@1stfrompuertorico568]

From experience that would be a myth since they're not a once install only. The thing to watch is that the torque spec is met when reinstalling them so the metal doesn't get warped, although that normally happens with none steel bolts, which isn't normally the case on seat bolts

[@RICHYSUNCLE]

How hard is it to keep your car somewhat clean

[@jimmulti123]

Those kids are going to be full blown diabetics before they even hit high school lmao

[@Beautifulclouds60]

I don't understand not wanting a repeat customer, BUT I also don't know the circumstances. The customers attitude could be super, super bad. No repeat customer is worth that, even a well paying one. I mean, if the customer has such a bad mindset they let an expensive, beautiful vehicle go to hell this fast, it really makes me wonder. We out here in youtube armchair land don't know exactly what led up to his decision.

[@gracemollett9111]

Does anyone take pride in their vehicles anymore ? Goodness

[@olekaw8765]

#teammintshine that stuff is awesome!

[@Smoothe88]

I would feel the same way if a car from 2 months ago got brought back just as dirty as before and finding a ripped 100 dollor bill.

[@scootytamra]

I think it's a question of taking advantage of your hard work(even though they pay you) it's an excuse to be pigs and treat their vehicle like shit, because they don't have to clean it, if they had to clean their own mess, maybe they would take better care of their vehicle?? You do awesome work!

[@natemarcy3939]

What would an estimated charge for something like this be?

[@michaelm3381]

He said $195 in the comments.

[@tonicalia1981]

It amazes me how it got that bad in 2 months

[@mrrafel72]

As the old saying goes....."ALL MONEY, AIN'T GOOD MONEY." Most people, when they get their car detailed take pride in it. I can understand repeat customers, but DAMN....DON'T JUST DISRESPECT MY HARD WORK LIKE THAT! Now you know that don't make no sense! 🤔😤

[@JC-bd5my]

Yeah those wireless chargers never work. I thought I heard somewhere that the type of chargers they use in cars are not built for "fast charging," and because most modern phones are now "fast charging" phones, the connection never works. Who knows if that's really the case... all I know is that the charging pad in my car doesn't do squat for my phone.

[@vermontvermont9292]

I always despise it when a SUV comes in. It's amazing how much people pay for these rigs, then trash it! They have all this money, yet won't buy all season mats, or protection over the seats to keep the kids spills off the interior. They always have a dog too. Or tons of beach sand in the back. Ive been detailing for 23 years now and still don't understand some people.

[@peerimnetz3017]

What a terrible role model these parents are for their children, who, as you can see from their eating behavior, are already completely disturbed.

[@Jdrf73]

Staufer i dont blame u one bit sometimes enough is enough

[@lindarainey4857]

What did you charge for that detail? I would be embarrassed to have my vehicle that dirty inside