Customer Service Quality Metrics That Actually Matter

  Рет қаралды 26,054

Zendesk QA (Klaus)

Zendesk QA (Klaus)

Күн бұрын

Пікірлер: 10
What's Your Customer Service IQS (Internal Quality Score)?
3:54
What's Your Customer Service IQS (Internal Quality Score)?
Zendesk QA (Klaus)
Рет қаралды 28 М.
Net Promoter Score vs CSAT - Tips to Pass Your Customer Satisfaction Survey (With Sample Tool Demo)
20:44
Net Promoter Score vs CSAT - Tips to Pass Your Customer Satisfaction Survey (With Sample Tool Demo)
Rea Ninja
Рет қаралды 13 М.
啊？就这么水灵灵的穿上了？
00:18
啊？就这么水灵灵的穿上了？
一航1
Рет қаралды 48 МЛН
Life hack 😂 Watermelon magic box! #shorts by Leisi Crazy
00:17
Life hack 😂 Watermelon magic box! #shorts by Leisi Crazy
Leisi Crazy
Рет қаралды 79 МЛН
1 сквиш тебе или 2 другому? 😌 #шортс #виола
00:36
1 сквиш тебе или 2 другому? 😌 #шортс #виола
ВИОЛА 🐰
Рет қаралды 2,3 МЛН
Watermelon magic box! #shorts by Leisi Crazy
00:20
Watermelon magic box! #shorts by Leisi Crazy
Leisi Crazy
Рет қаралды 112 МЛН
Customer Service Vs. Customer Experience
15:22
Customer Service Vs. Customer Experience
Valuetainment
Рет қаралды 1,6 МЛН
The difference between Metrics, KPIs & Key Results
7:21
The difference between Metrics, KPIs & Key Results
Perdoo
Рет қаралды 178 М.
Customer Experience Trends for 2024
16:29
Customer Experience Trends for 2024
Dominic The CX Guy
Рет қаралды 6 М.
Customer Service QA Calibration Sessions - Part 1: Three approaches [Online Course]
5:22
Customer Service QA Calibration Sessions - Part 1: Three approaches [Online Course]
Zendesk QA (Klaus)
Рет қаралды 6 М.
Customer Experience Metrics: NPS, CSAT or Customer Effort: Explained!
12:53
Customer Experience Metrics: NPS, CSAT or Customer Effort: Explained!
CustomerSure
Рет қаралды 42 М.
What is Customer Service Quality Assurance? Definition
4:50
What is Customer Service Quality Assurance? Definition
Zendesk QA (Klaus)
Рет қаралды 56 М.
The 8 Must-Have Tools for Flawless Customer Success
13:38
The 8 Must-Have Tools for Flawless Customer Success
Dan Martell
Рет қаралды 29 М.
Preparing for your CUSTOMER WELCOME CALL
20:14
Preparing for your CUSTOMER WELCOME CALL
CSM Practice
Рет қаралды 6 М.
Customer Satisfaction: Metrics That Matter + How to Improve Them
10:24
Customer Satisfaction: Metrics That Matter + How to Improve Them
HubSpot Marketing
Рет қаралды 7 М.
Call Center Quality Assurance 101 - Methods, Tips & Best Practices
8:38
Call Center Quality Assurance 101 - Methods, Tips & Best Practices
GetVoIP - Simplify your search
Рет қаралды 13 М.
啊？就这么水灵灵的穿上了？
00:18
啊？就这么水灵灵的穿上了？
一航1
Рет қаралды 48 МЛН