Net Promoter Score vs CSAT - Tips to Pass Your Customer Satisfaction Survey (With Sample Tool Demo)

[@ReaNinja]

Thanks for watching! What questions do you have? I'll make a Q&A video soon. Comment below.

[@AnnieLyn]

Thank you for sharing this.. Its really a big help,very informative.

[@ReaNinja]

Glad to know ❤️

[@fatimatnaqvi]

Resolution starts from 11:30

[@mdjadventures]

Very informative 💗

[@ReaNinja]

Happy to hear that 😊

[@Wez666]

What type of questions should I ask about a changed/updated website to get feedback?

[@Itisrealtalk]

can the companies use both CSAT & NPS?? And if it's about a customer's overall exp. with the client then what if even after a satisfactory call with me the customer gives a low score???

[@ReaNinja]

Each company has its own guidelines. A satisfactory call should be based on your account's criteria for what is considered 'satisfactory'.. if it passed, then a dispute can be filed. :)

[@noelrago7764]

even though it can be disputed. A detractor still affects the score. And you will be coached and it will still reflect to your overall performance. Well i learned to absorbed it and just moved on to next client where i can get opportunity for a good score.

[@pearlyyfy6330]

Very unrelated but where did you buy your shirt? Love it 🥰

[@ReaNinja]

Thank you 🤗 from Penshoppe 💗

[@davidwayneherrera4267]

Having a Perfect 10 is a different feeling.

[@michaelabayot4853]

Hi! I just want to ask. Do cx prefers a man talking or helping them or a woman?

[@ReaNinja]

I haven't encountered a customer who has that preference. They usually cant choose.

[@michaelabayot4853]

Thank you for your very informative videos all the time! I've watched your videos before getting hired up to training tips and now I'm here to csats 😂

[@marielehelbes2094]

And do they have the same calculation?

[@markaugustinealmazan6301]

no negative product will produce positive feedback

[@marielehelbes2094]

What do u think po better gamitin ng dental company nps or csat?

[@markaugustinealmazan6301]

it is impossible to satisfy a cx if it is not even about you but the whole company itself is the question like. How likely are you gonna refer the company to other people. That is even a stupid question to rate a specific agent evem though the question covers the whole company's performance.

[@lexieleighrique9796]

Hi Mam, need ur advice if I should continue my application kasi I have hypertension. My chance po b ma hire if I disclosed it sa pre-employment medical exam? Thanks

[@ReaNinja]

Pwede naman. Your doctor will give you a fit to work certificate if pwede ka.

[@gunnerplay7462]

New subscriber here 🤗

[@ReaNinja]

Thank you 🤗

[@ansleythompson5473]

Im new as well 😎

[@HomerAnimation]

I failed take assessment test sa concentrix bakit high standard kailangan ang companya😭😭😭

[@ReaNinja]

I think every company wants to get the best they can get and they will really aim high. Take it as an opportunity to study more and improve, then try again. ♥

[@HomerAnimation]

@@ReaNinja ok po di naman po masama kasi first ko talaga mag apply nang call center

[@harshitparmar6715]

I think this is useful back in 90's.. it's totally not applicable in today's generation. It's all done n dusted. No useful tips, I reckon

[@ReaNinja]

Not sure what you're talking about?

[@harshitparmar6715]

@@ReaNinja about tips of NPS, CSAT

[@ReaNinja]

Can you share your useful tips to us? 😊

[@harshitparmar6715]

@@ReaNinja you've covered the ideal scenarios whereas in real-time you also knows that , we don't get this kind of customers who actually understand the situation.

[@slapsoil1656]

The f?!!!!

[@jeancarlosgraterol1372]

Hi! I am currently working in a call center and it has been difficult for me to have positive surveys. I am polite and try to solve the issue the best I can, but this has made me feel that I am not a good agent and it is afecting my life. Affff

[@kimberlycuevas4895]

We're on the same boat

[@keziahmargauxjurcales3749]

same😢

[@markaugustinealmazan6301]

whole company perspective is simply a stupid idea