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"Upgrading" systems to the latest greatest technology doesn't always deliver a better User eXperience (UX). In this video, Hans talks about his latest encounter(s) with UX "upgrade" blunders.
See Michael McIntyre's online movie ticket video for another example of UX madness:
• Booking Tickets | Mich...
Click the link below for a summary of the video:
keasigmadelta.com/blog/custom...