CUSTOMER SUCCESS MANAGER of 2023

#customersuccess #csmpractice #customersuccessmanager #saas
Step into the world of customer success management with this insightful podcast episode, where Irit Eizips converses with Tulasi Ryali, the acclaimed Customer Success Manager of the Year, 2023. This discussion is a rich source of strategies and insights for excellence in this essential field.
Key Insights:
- Tulasi Ryali's journey from the start to becoming an award-winning Customer Success Manager.
- Exploration of techniques and approaches in enhancing client value in customer success.
- Methods for building trust and lasting client relationships.
- Case studies from Tulasi's career at Siemens, showcasing her innovative strategies.
- Tulasi's advice and tips for aspiring and current Customer Success Managers.
#CustomerSuccess #LeadershipInTech #SaaSGrowth #CSMPractice #InnovationInTech #siemens
00:00 Intro
01:08 CS Journey
02:42 Building Trust
04:56 Regional Expansion
06:30 Improving Playbooks
08:59 Recommended Resources
ABOUT OUR GUEST
Tulasi Ryali, a seasoned Senior Customer Success Manager at Siemens, brings 18 years of rich, customer-focused expertise, specializing in SaaS products for the past four years. Her academic foundation includes a Master's in Computer-Aided Design and Manufacturing and a Bachelor's in Mechanical Engineering, complementing her extensive professional experience.
🔗 You may connect with Tulasi via LinkedIn profile: www.linkedin.com/in/tulasiryali/
ABOUT OUR HOST
Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.
Follow Irit on LinkedIn: www.linkedin.com/in/eizips/
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Additional Resources:
📑 Read: The CSM Capabilities Model
www.csmpractice.com/csm-profiles
🎥Watch: What is a Customer Success Manager?
kzbin.info/www/bejne/eInIoXpseqiUY8k
⏬ Download: 10 Skills of Highly Effective CSMs
www.csmpractice.com/job-skills-infographic
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. www.csmpractice.com/resources
2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. www.csmpractice.com/newsletter-sign-up
3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. www.csmpractice.com/cs-consulting
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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:
📌 Listen to our Podcast
www.csmpractice.com/podcast
📌READ our Customer Success BLOGS:
csmpractice.com/blog