Customer Success Tipping Point

[@fejimush]

You are amazingly gifted Malcolm.

[@feralmode]

Thank you, I appreciate it.

[@feralmode]

The talk is quite profound though, and entertaining too, that’s why I’ve been binge watching him and his New Yorker festival talks. This was a nice find.

[@mrwaldoful]

volume too low

[@georgeg2369]

Super smart guy Thank you for sharing

[@racheldreyfus4054]

There's good market research and bad market research, and this clip illustrates why you need an expert to design the approach that will answer the right question in the right way

[@ThomasDeLello]

I always thought it was Danish MAERSK that developed the logistical shipping container in the late 1960's.

[@BrianBattles]

I just watch his videos to check on the status of his hair

[@porlockporlock1560]

Relief. I thought I was the only one.

[@Christopher_Bachm]

Simpleton equals intellectual. Bad ideas have a tipping point to success. Brilliant!

[@CheezInspector]

@Paul Gowan, consider the mundane possibility that Gladwell simply didn't have time to mention or discuss UFCB or a score of other anecdotal business stories of import.

[@andrewmooney4057]

I'm in the solar business and I can't get people to understand that a $300 electric bill can become a $9.00 Electric bill. They seem to be stuck in one mode

[@DR-po6jq]

@@andrewmooney4057 A. Show them a copy of a bill were it is. B. If you cant get a bill change the numbers. Ppl may not believe $9. Would they believe " less than $50?"

[@stormtrooperholds]

The way he humiliates the west coast crowds was AMAZING

[@Tina-di4lx]

Neat talk

[@Tina-di4lx]

When your finished thinking about the PSA test. Look at the history of prefrontal leukotomy

[@faffaflunkie]

He's got a point. For instance, why call something *crappy old* _Pro Wrestling_ when you can *repackage it* and call it _Ultimate Fighting._ The former, I _have_ seen. The *latter-* I _must_ *plunk down* my money to see.

[@feralmode]

No offense but Pro Wrestling and the UFC are vastly different sports. To describe them as the same sport reframed tells me you’ve either misunderstood Gladwell’s ideas or know next to nothing about the two sports.

[@carlosaugustosanchezsanchez]

Very interesting. Really useful.

[@feralmode]

You’re welcome

[@calinasantos5290]

The most central points of this entire video starts at 28:35

[@akbar8477]

He really hit home with the prostate cancer review. If I could do it over again I would ask a lot more questions because the doctors (VA) cant wait to cut on you even if you are in your late 50's/ The post surgery is not worth the surgery if you want to be sexually active. They never had this conversation with me. Viagra and the injections do not always work and it is not the same. The body and the brain are out of sync and you will also get out of sync. Yeah, its a cruel business.

[@Shub99]

Gladwell .. the Kickstarter of online buying systems?🤣🤣🤣