CX Quick Take: Treating your employees like customers

Host Mark Slatin talks with James Killian of HSD Metrics about misconceptions about the relationship between employee and customer experience on the latest episode of The Delighted Customers with Mark Slatin #podcast.
Tune in to the Delighted Customers Podcast on the Agile Brand Network with host Mark Slatin. Discover insights and practical tips to empower leaders in delighting customers. Learn about the Trusted Guide Roadmap Masterclass for CX leaders struggling with executive buy-in, offering proven frameworks and a four-step model to enhance your CX strategy. Visit empoweredcx.com for more information.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

[@user-mb6go7ki8c]

Empowering leaders in delighting customers is essential for business success

[@elenakraeva1260]

Excited to watch this episode on employee and customer experience with Mark Slatin and James Killian!

[@user-ym5jf2dh6z]

The Delighted Customers Podcast sounds like a valuable resource for CX leaders

[@mikky23mich]

Discovering practical tips for enhancing CX strategy is right up my alley

[@user-mary_713]

Looking forward to gaining insights on overcoming misconceptions about CX from this podcast

[@asv4613]

Mark Slatin always brings interesting discussions to the table - can't wait to listen!

[@user-bc3tx1kc9p]

Customer centricity is key in today's business landscape, so this topic is spot on!

[@user-yd2wf1cf2m]

Employee engagement is crucial for delivering exceptional customer experiences

[@muhammaddaa-ot1jp]

I'm curious to learn more about the Trusted Guide Roadmap Masterclass mentioned in the description