CX Quick Take: Using

Host Mark Slatin talks with Andrew Carothers from Cisco Systems about using #ai to augment the #customerexperience not simply gain efficiencies on the latest episode of The Delighted Customers with Mark Slatin #podcast.
On this episode of the Delighted Customers Podcast, host Mark Slatin delves into the realm of artificial intelligence and its impact on the digital experience. He explores how companies can leverage AI to enhance revenue, cut costs, and boost profitability. Additionally, he introduces the Trusted Guide Roadmap Masterclass for CX leaders seeking executive buy-in and advanced CX strategies. Tune in for actionable insights and practical tips to delight your customers in the digital age.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.