CX Stories of Expo 2020 Dubai: Sholto Douglas - Home

Connecting minds, creating the future!
In this video, I speak with Sholto Douglas, the Chief Marketing, Communications & Sales Officer at Expo 2020 Dubai.
Together, we discuss a new genre of global event and the team of experts who came together to develop Expo 2020 Dubai.
What struck me the most is how Sholto highlights the significance of PURPOSE and the importance of a North star to guide teams in a unified approach to Customer Experience.
Join us as Sholto shares the fascinating evolutionary history of Expo 2020 Dubai and celebrates the worlds most dedicated CX team in the world.
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Let’s connect:
Dennis Wakabayashi
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Twitter - / voiceofcx
LinkedIn - / denniswakabayashi
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Special Thanks to my video editor:
Shezan Saleem
LinkedIn - / shezansaleem
KZbin - / shezansaleemakajog