David Brent - Customer Care Seminar

[@MackofejFTW]

I must say this, Rowan's actor is really pulling it off. He just seems so real.

[@キラキラくりくり頭]

Genuinely fantastic performance, for the whole episode. You can just feel that man's frustration.

[@RaferJeffersonIII]

Bald old git

[@michaeldixon9942]

He also played Stuart in The Thick of it!

[@RaferJeffersonIII]

@beardedcollie39 lay down some drum n bass shyt on it

[@SnowTheJamMan]

@@michaeldixon9942 So THAT's why he seems so familiar, totally didn't recognize him

[@duncanevans5197]

I think what makes this scene so good is the quality of the acting. The guy who plays the trainer (Rowan) is exceptonally good at playing his part. I think most people who've worked in the typical office enviornment have experienced training sessions like this and although Ricky Gervais gets the starring lines, its 'Rowan' who absolutley nails the scene with the authenticity of his acting. Absolutely spot on.

[@maryli2049]

What????

[@newbarker523]

Couldn't agree more. The guy who plays Rowan could not have acted this better.

[@dane21dc]

Because the straight man is vital to the dynamic of the joke.

[@alistercaddy1208]

Hell yeah dude

[@jacksimpsonguitar253]

He is great in The Thick of It too:)

[@michaelatkinson5681]

In my opinion this was the best episode of the entire series! Just hilarious

[@peterlpool1387]

It was like the Pine Barrens

[@MCO18]

This is from my favorite episode of the series, which also features Brent singing "Freelove Freeway"

[@NotQuiteFirst]

she's dead...

[@kevinkibble8342]

First She's not dead

[@noobfromhell563]

@@kevinkibble8342 freee love on the freelove freeway, and i aint coming home becuouse my babys gone

[@opinionday0079]

I like the way the guy looks at Brent with the dawning realisation of " Oh my god he's completely insane"

[@Halfstar3]

The guy who played Rowan is a FLAWLESS actor.

[@deletebilderberg]

‘FLAWLESS’ Is it on Netflix?

[@raf_cdn]

@@deletebilderberg Yeah I think The Office UK is still on it

[@dickieblench5001]

Jason Bourne

[@MalaysiaPhilip]

I've had the same boss for quite a few yearsnow and every time I see The Office or short clips like these. Brent reminds me of him in so many ways.

[@dandantshm8894]

seen this so many times and I still love it. Genius

[@ReverendEcks]

Gareth taking notes during the long awkward pause is great

[@IronMongoose1]

I actually laughed out loud at this clip... which rarely happens. Oh man, I've got to go find those DVD's again. Ricky Gervais is a mastermind.

[@1Jason]

LOL. Yeah, it's so funny.

[@tommawalker]

1:22. His face is like he actually takes offence even though it's a role play 😂😂

[@marcelcovaci9922]

Yes!!!!!! 😁😁

[@flyforce16]

It's all about having control over the situation for Brent. He needs to be 'winning' even in these stupid make believe situations lmao

[@markt804]

Just brilliant

[@shesbaldbutiwould]

thats what makes it so funny he actually gets genuinely offended lol

[@davidbent347]

David's ability to make literally anything revolve around him is uncanny! Doing it in the most inappropriate, weird manner and still managing to spin it so there's a tiny element of him being right is just genius! 🤣

[@neilpickup8531]

This scene and episode is still the funniest thing I’ve ever seen🤣🤣🤣 Absolutely brilliant 😂😂

[@MrDavital1]

I love this scene because there is no right or rong answer and they give you the right answer at the end so.

[@richardmonteith2814]

I have seen that so many times and I still cry laughing, it's just so simply brilliant, I think it's Ricky Gervais's facial expressions

[@ThePowerExcess]

The most OBNOXIOUS thing i've ever watched! Love it.

[@heskey21]

loves how gareth still writes it down after the rape comment

[@johndonaldson3619]

Gareth's left handed

[@ryanb7II]

(scribble scribble)"even... in.... cases.. of... rape......"

[@tfn105]

Sometimes the complaints WILL BE FALSE. Okay? Good.

[@Peto111222]

Different points to be made

[@RuptimusPrime]

That part still kills me, every time

[@maryli2049]

🤷‍♂️

[@mummyd1990]

Jimmy Savile tried that one.

[@marcelcovaci9922]

@@mummyd1990 just watched the documentary on Netflix about Jimmy🙃never knew who that was

[@newbarker523]

KZbin recommends this to me often and it never gets old.

[@xrockthe40ozx]

I'll probably bring something to this role anyways.

[@apdpalta14]

Hard as you like looool honestly every line is genius🤣🤣🤣

[@richardhill9549]

the timing and face expression is something you can't always show in a script. this is brilliantly well done.

[@JoshRobertson142]

"there is no 362 in this hotel, some of the complaints will be false" lol

[@ehmazin]

The guy playing the speaker does an excellent job.

[@YK-fj5bj]

JL yes he’s excellent 😎

[@Simon1985_]

He phased ya

[@marcuscross8051]

Brentertainment

[@pauldg837]

I actually had a boss just like Brent and we had a customer service trainer, who spoke, looked and acted just like this guy. 😂

[@Buz-Lunch-Punx]

It's hard for me to admit this, but i used to be just like David Brent when I was a manager. I used to hold my staff hostage as my audience and make them listen to what I had to say or what I thought was funny. I'm so embarrassed when I look back. The sad thing is that I'd already seen The Office when I was doing it and that still wasn't enough to stop me.

[@Godot28]

Nah, you didn't...

[@Buz-Lunch-Punx]

@@Godot28 No I didn't what?

[@fryliver4953]

dickhead

[@Buz-Lunch-Punx]

@@fryliver4953 yes i know. thats the whole point of my comment. its a confession about what a self-absorbed twat i was

[@richt3993]

@@Buz-Lunch-Punx Listen mate it takes a big man to really self reflect and be honest with oneself. We have all been twats of one description or another, dont beat yourself up

[@jordanweir7187]

didn't expect the first bit, absolutely floored lol

[@keyboarddancers7751]

1:18 first time I watched this I nearly died!!

[@wills1206]

The office was an absolute flawless masterpiece

[@becausegang7266]

So many things going on, it’s a fantastic scene. Legendary. Rowan is actually a pretty nice chap but I think Brent sees him as a threat and this is why he constantly talks over him. Also I wonder what is going through David’s head when he turns the customer care training into a battle of David vs Rowan 🤷‍♂️ “ I fazed ya “ is the moment when it descends into complete insanity 😂 So funny

[@michaelb2388]

Thanks for explaining it to us. We'd never have understood it without your help

[@becausegang7266]

@@michaelb2388 🤣🤣🤣

[@foal111]

* fazed not phased

[@becausegang7266]

@@foal111 edited 👍

[@dant7072]

@DnB and Psy Production I know you are...but what am I

[@AngeloLunch]

Rewatch value of The Office is 10/10 because there's always about 500 things to laugh out loud at you miss the first time round 0:09 Pretend disappointment head drop 0:31 'all the time' 1:15 'so we might as well *get on with it* YEAH! okay... okay.' 1:26 'well you're an ambassador for the hotel'

[@kaysmith8992]

I'm so going to use these at my next staff training.

[@sakshiiii1270]

The camera zooming in on the other guy who is absolutely stunned by david is so funny

[@ruddha2]

The best episode evar.

[@philmuggeson1849]

Guaranteed that guy decided on a career change after dealing with Brent

[@RealityCheck6T9]

Well he agreed with Tim that it was a waste of time

[@cityman2312]

@@RealityCheck6T9 Brent broke him.

[@PreservationEnthusiast]

@@RealityCheck6T9 He didn't agree with that in the workplace.

[@Funnyhilarioustube]

@@cityman2312 "phased"

[@bigswig7187]

It’s not real

[@Ajax.86]

Rowan: "Now all of you have to deal with people..." Brent: "All the time..."

[@baltaznerk]

one of the best tv series ever made regardless genre!

[@p____p4tel]

My favourite Brent scene of all time.

[@fullspeedaheadbarcelona6502]

This is still brilliant even after all these years 😂

[@mubblemann]

Such a brilliantly written and performed scene.

[@username3110]

Just one word for david brent and this scene 'brilliant'

[@RaferJeffersonIII]

username3110 good. Efficient.

[@deathbysnusnu515]

It's Gareth continuing to make notes that gets me.

[@cicero1453]

Totally, it's hard to remember that he's just an actor. Such a fucking good show.

[@paulclark5440]

David Brent is one of those people who's never right but in his own mind he's never wrong. You'll never beat these people in an argument , they just grind you down until you have to walk away pulling your hair out. We all know someone like this!

[@Lava91point0]

I feel like not enough “fans” as it were, have seen his follow up Brent: Life on the road. And don’t fully understand his character He’s given slightly less of a hard time and more empathy. There is actually some recompense, which closes the book on David Brent nicely.

[@satireisnotdead5804]

@@Lava91point0 I personally couldn't get on with that film, I thought it was funny, of course, but I do feel like it kind of invalidates the progress that Brent makes at the end of the series

[@ryanmorrison801]

nailed it

[@Mark-lj1dj]

@@satireisnotdead5804 yeah that was definitely a downside. By the end of the Christmas special we really wanted to believe that he had quit being a wally.

[@satireisnotdead5804]

@@Mark-lj1dj The other thing I found a bit stupid was Doc Brown as David's musical side-kick pointing out all of his cringe shortcomings. To me, it was much more funny when Brent did something tactless or ignorant and then was left to languish in embarrassment of people's reaction to his foibles, because really, no words would need to be said, the cringe actions speak plainly enough for themselves.

[@pan-yasweets7881]

lol! Gareth writing it down

[@Flashbax]

Rowan: You've got a complaint... David: Yeeaap!

[@ScreamingTamrin]

'I phased ya' lmao!

[@BrutalTurtle]

At 0:21 he was about to say "as an actress said to a bishop" (that's what she said)

[@tomjuniper]

brilliantly executed scene

[@peterlpool1387]

‘I got his attention. Get their attention.’ 😂😂😂

[@jeremycollum]

😆😆 the confused look of the guy at 1.35!

[@JerryMetal]

I've never met a hotel manager that keeps repeating "I don't care!'. In those cases you will have to bring up rape, what else? Get. Their. Attention.

[@christschinwon]

Don't mention the rape. I mentioned it once but I think I got away with it

[@user-fz9vk4js5l]

christschinwon But I don’t agree with that in the work place

[@laganas2008]

I prefer the stuff you do about his hand.

[@12spanku]

@@laganas2008 The wanking claw

[@TheDrewish]

ONLY ME??

[@Peto111222]

Sorry, I got a bit confused. I got confused, because everyone keeps mentioning the rape...

[@seagull8415]

As a trainer in customer services this is painfully close to the truth

[@rick182z]

rape?

[@jonathanturbide2232]

@@rick182z up there?

[@enjoyyourself7455]

Rowan trying to process what he's heard is brilliant

[@JamesCarmichael]

"...for the comedy." Oh David. you're such a person.

[@Urbanvik1ng]

Best scene ever

[@charlesandhisworld]

I seriously cannot watch this without cringing and shielding my eyes.

[@PotterAnimeDork]

Absolutely brilliant! "I think there's been a rape up there!" LOL That sure is one way of getting the guys attention

[@rowancrew2934]

Pure gold

[@alshumpy]

1.17 pure genius love it

[@bensmithkent22]

Yep

[@bensmithkent22]

This yep is as funny as a couple of the uh noises he has done when hes nervous. See redundancy speech to his staff.

[@delivett84]

There is no 362 in this hotel 🤣🤣🤣🤣

[@sportsportsport]

1:11 LMAO! .... 'Because there is no right or wrong thing' haha...

[@scarystuff1534]

Okay!...good...

[@dazhatz]

One of the best scenes in any comedy ever 😂

[@langdale55]

Why is this so painful but so funny. Ultimately, It’s David’s personal insecurity about his ability that’s leading to him to trying to upstage the facilitator. We’ve all met people like this. As Gervais said in later years, it’s funny because it’s true!

[@jimmybernasconi9000]

I'd bet the big bucks that this is one of the tightest 20 minutes of satire ever produced.

[@deletebilderberg]

I’ll take your bet! CHRISTOPHER GUEST MOVIES. KerCHING 💰

[@jimmybernasconi9000]

@@deletebilderberg I do love Christopher Guest to be fair. The first time I saw Waiting for Guffman I absolutely lost it

[@charliekane135]

This is SO accurate and true to the dynamics of working in an office it's scary. Team building sh*t that doesn't work, people pretending to like each other, platitudes being spewed out left, right and centre. 🤮

[@Markcain268]

Glad I don't work in an office, seems an extremely dull way to spend your time

[@charliekane135]

@@Markcain268 Depends which office job you're doing I suppose. Wernham Hogg selling paper would be extremely dull

[@Markcain268]

@@charliekane135 I'm surprised anyone works in an office these days

[@charliekane135]

@@Markcain268 Well I don't, haven't done for 6 years :) Do you not use banks, building society, estate agent, insurance brokers? They all have 'offices'. It's not quite a thing of the past yet.

[@Markcain268]

@@charliekane135 i was thinking how easy a computer could do an office job, sort of made for the job really

[@meokbye]

Some good points from David to be fair.

[@studas2011]

You're an ambassador for the hotel

[@bensmithkent22]

Dont care

[@boogiel01]

i still laugh as much as i did watching it years ago lol

[@coolmacatrain9434]

2:19 Brent doing a (what he thinks is) "Kobayashi Maru" move... Ha ha!

[@zamiadams4343]

Absolutely classic scene! Hahahahaha

[@garethhook9972]

Love Brent

[@adamridley7634]

Gareths concerned expression, frantically writing notes about the hotel rape

[@mjs8224]

I got his attention, get their attention.

[@flyforce16]

I phase-I phased ya. Go ahead, see if you can phase me.

[@tommybno3]

what a legend, funniest man ever

[@AcbLynn132]

Wow. He is awesome

[@plarter]

Simply brilliant.

[@karlpriede3893]

Good points there.

[@jjstewart4341]

1:29 so good

[@lwo7736]

"Get on with it?YEEEP"

[@TheWelwyn21]

I would have chucked straight out

[@CarlosBacardi]

I love the fact that Brent is ruining what is essentially a reiteration of common sense dressed up as an 'important' customer service seminar. Practically all of us know what a waste of precious working time this kind of thing is, as well as an insult to basic human intelligence.

[@Talisman09]

Wayne Baxter it just destroys me that you probably make more money than me

[@henrykstanikowski7049]

I don't agree with that in the workplace

[@channelfogg6629]

In the real world we call it a 'skive', an opportunity to get off work for a few hours. Bosses seem to like ti if you apply for as many courses as possible as that meets their appraisal targets, so everyone is happy.

[@PreservationEnthusiast]

In an ideal world, yes it should be basic common sense, but there are many people who forget or need a top up reminder. A lot of "training" falls into that category. Retraining or reminders eg Safety training.

[@CarlosBacardi]

I’ll admit not all courses are bad. Fire training can of course be useful, but most is largely a waste of time.

[@jamesryan82]

I do the head drop regularly since this episode 00:09

[@annoyingbstard9407]

Get their attention!

[@staxmantim]

"Sometime the complaints will be false", said millions of working people everywhere

[@ruicorreia7882]

A good idea , is a good idea forever.

[@33hegemon]

The creators ARE gods, so, no, it's not strange.

[@pmacc3557]

i wonder what Gareth wrote down

[@makclio172]

Stapler

[@deletebilderberg]

‘Get ….their …attention….’

[@elbownesdam4024]

Comic genius 🏴󠁧󠁢󠁥󠁮󠁧󠁿

[@OT-gl7ql]

That fella got OWNED

[@boobsthechemist2067]

‘ I think there’s Been a rape up there’! GET THEIR ATTENTION 🙈😂

[@jamestampere]

There is no 362 in this Hotel !

[@deelee1569]

I phased ya😂

[@RaferJeffersonIII]

“All the time”

[@ardsonneveld]

What's with the tie? Itchy?

[@nicksheps1]

hard as ya like..