How Best Buy Scams Noobs...

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[@SalemTechsperts]

Ahh Thief Squad strikes again!

[@Gonebeef]

The

[@inomanafzal]

​@@GonebeefGreatest

[@Raulz]

@@inomanafzal Technician

[@shadi3993]

@@Raulz that's

[@michelebalogh2829]

​@@shadi3993 ever lived

[@AmaraTheBarbarian]

My favorite part about working for best buy at the time was during my interview I was talking about my prior experience in PC repair and the assistant manager said something to the effect of "we aren't really concerned with how much you know, we can teach you that, we need to know if you can sell" and then during "class" they proceeded to "teach" me a bunch of incorrect information. Over a few years there I usually was #1 for sales in the store, despite not being nearly as pushy about extended warranties, credit cards, and services. As it turns out when you know stuff about the products it can be very easy to demonstrate to people why an upgrade is worth it, or what they might have issues with, where they can save on the machine without impacting the user experience and allocate more budget to more useful (and profitable) accessories. Yet all management cared about is how many times you beat them over the head to get a credit card application or geek squad protection.

[@dece870717]

Managers and other higher ups at most corporations are so ignorant of the human side of things. People respond better and are more likely to buy products when they have an employee who is helpful in what they really want, rather than pushy sales tactics. It's easier to sell stuff when people are comfortable than pressured and anxious.

[@fox13617]

I had a very similar experience working in the computers section of best buy. I never upsold, but would casually mention services and if people wanted them we would go through it and add what they wanted. My attach rates were at or higher than standard, and my customer service ratings were the top regionally. In the end if you are kind, charming, and knowledgeable you will ultimately make solid numbers. Meanwhile, some of my compatriots were mentioning flux capacitors and over focusing on the add-ons which generally just alienate the customer. What best buy has become makes me rather sad, the stores feel soulless and in my opinion ugly. Computer sections are now dead... geek squad, a joke (though it always was). When the Best Buy vs Circuit City rivalry was raging, we were called a no commission, knowledgeable, and helpful solution. And now?

[@The_10th_Man]

The credit cards and warranty crap were no doubt directly tied to their bonus.

[@AmaraTheBarbarian]

@@fox13617 I upsold a ton, though to be fair, our store wasn't exactly in the wealthiest town to a lot of people came in looking for the cheapest laptop of the week, so my upsell would be the cheapest i5 with an SSD and 8gb of RAM pre 8th gen, or i3 with an ssd and 8gb of RAM post 8th gen. Because not having a hard drive and having turbo boost is a big difference that most people appreciated. I had an absurdly low return rate, because my upsell is please let me demonstrate why spending $50-100 more will get you an infinitely better experience.

[@1whospeaks]

As a kid the employees at Best Buy near where I lived, especially the Nintendo and PC section were always real ones. Shoutout Best Buy employees who actually know wtf they're selling.

[@DigitalProphet]

"As an adult, I don't really play League Of Legends." A++ no notes.

[@QuackZack]

True though, in HS, my friend group was all thrilled and game addicted to it but once they graduated no one even touches it anymore. It's just a horribly toxic and draining game to play. I tried both and Dota feels like I have control over winning VS LoL someone throws a fit and now you won't win.

[@phantom6810]

@@QuackZack im stuck in that loop of playing league chronically every 3 weeks and not play again im quitting it tho

[@fikrihaikal4333]

but plays Dota 2 hahaha

[@q1337]

@@phantom6810 aram only is where it's at.

[@someguy3186]

I was already an adult when the game came out (senior in college). Played the hell out of it in beta and season 1. But yeah, I haven't touched the game in about 10 years. Completely lost interest in most competitive games in general. Only competitive games I still play are fighting games, since the sessions are short and I don't have to communicate with 12 year-old teammates.

[@RiggityWRECKED]

Geek Squad Manager: "Do you have any experience building computers with properly-sourced components?" Interviewee: "I factory reset a Macbook once." Manager: "YOU'RE FUCKING HIRED!"

[@uss-dh7909]

In this economy, at my local best buy, with almost ten years of hobbyist experience? Thought I would have been a shoe in but that never happened. :c

[@lilithhawkins6454]

@@uss-dh7909 Don't feel bad. I was a mechanic in the military, and went to trade school to be one too. Never could get hired at a parts place. I imagine it's the same way with best buy. If you know what you're doing, its a no go.

[@MARCM0DE]

Yeah no not really. It’s only salesfloor that’s easy to get into (which is why they are braindead) talk to a geek squad ARA they have actual tech experience

[@opalkay]

@@MARCM0DE agreed, i’m a geeksquad CA, my ARA coworkers have degrees in tech related areas. maybe it depends on the area, but my precinct rarely fails to fix, build, or diag anything

[@zach23ize]

As a former BBY sales rep, it was impossible to get into GS with my 5 years of tech experience. Where GS fails is when their agents slack off and/or are BBY "ride or dies" only caring if you sign up for the TT program. My home store precinct was insanely talented and the GS manager would constantly backup his employees when they were ripped apart for not praying on the older gen. I did my due diligence on the sales floor to give people A+ advice on the TT plan. It was their mistake hiring a seriously tech literate sales rep that gave away sooooo much free advice.

[@jacobolive3927]

Dawid walks through the door of the best buy to pick up the computer *Best Buy employee* "oh fuck, that's the guy that does tech stuff"

[@tomaszzalewski4541]

😂

[@fred_derf]

*Best Buy Employee:* "Quick, add the second stick of RAM!"

[@nani.df.]

​@@fred_derf😂😂😂 quick hurry hurry

[@Phoenixx101]

wearing his air cooler shirt

[@Diggler569]

Why is he fondling graphics cards? SECURITY, HE IS DOING IT AGAIN!

[@plsdont7515]

a minute and half in, "has 1400 to spend", "ok you're gonna want a 30 series gpu and an i5 11" LMFAO done

[@ericjenks9596]

That spider just wants to be your new web developer

[@Xenoray1]

he needs to have good bugspray for those annoying bugs then

[@iitzfizz]

I'm wating for the next video where david is nowhere to be seen and the spider is doing the show

[@RoiDeCoeurs]

underrated

[@Tyrian3k]

The spider turned it into a webcam.

[@thefiestaguy8831]

Wouldn't surprised me if it transpired he downloaded the spider from the world wide web.

[@travisihs08]

I use to work for the Best Buy distribution center. It was known at the warehouse that peoople at the store will lie to you about not having products to get you to buy something more expensive. The thing my supervisor told me to do was to look up to see if have it at the warhouse, print it out, and when they tried lying to you about it, pull out the paper and say "the system says you have this product" and if they kept lying to you about it, walk away.

[@seve7n444]

Why are they lying tho, is it just cuz theyre aholes or do they get some incentive out of selling expensive products?

[@travisihs08]

@seve7n444 when I worked for Best Buy the salesman got commission on certain products. So they'll either sell you things you don't want/need or say they're out of the cheaper product to sell you the more expensive product. When I worked for themGeek Squad was the number 1 scam with the company and according to recent videos I've seen they still appear that way. The IT guys at the warehouse warned me too never use Geek Squad EVER. They will take a simple 2 minute fix and use people's lack of knowledge to sell you hardware you don't need to "fix" the problem or in the name of "better performance"

[@malkmusRules]

Years ago, my sister and I went to Best Buy to buy a TV. At the time, it was just short of $2000 which, to be fair, was a good price relative to the competition at the time. But then the inevitable pitch to pay $300 to make sure the colour is accurate was made. My sister said, "So you're telling me you're selling a $2000 television that does not have proper colour?" They ended all upselling attempts instantly.

[@kevinthecleric]

$300 to adjust the color settings!?? WTF Best Buy!!?

[@volvo09]

I use that to shut up any attempts to upsell warranties and whatnot.... Always gets them to shut up. Car dealers still try one or two more times, but they still shut up a lot quicker 😂

[@ranjitmandal1612]

😶‍🌫️

[@Underskore]

@@kevinthecleric proper calibration isn't cheap tbh, nor do tvs come super accurate out of the box and every panel is different.

[@probablyanadult7354]

I don't think they do color calibration anymore. Just protection plans and mountings

[@Mr.CellophaneHart]

0:14 I like how you can hear his wife laughing in the background. Any woman who can laugh at you for crap like that and still somehow respect you.... they're a keeper. XD

[@jarvisbroadley7901]

$240 CAD for windows is insane

[@volvo09]

You can just get it right from Microsoft for half that can't you 😂 (Edit, and that's still expensive!)

[@Sundablakr]

@@volvo09 Yeah and you can get it online from a key selling site for like 10% of that or less.

[@Moonstone-Redux]

@@volvo09 Especially when they ram adds up your face all the time these days. Hate it honestly. If you are going to charge people that much for the operating system at least have the decency to not advertise on the program that they PAID FOR.

[@nani.df.]

​@@volvo09shii u can get a key for 5😂

[@vailpcs4040]

Um, I buy OWM keys form like $15 all the time... so my guess is that the Best Buy OEM volume license (since they are building and warrantying the system) is probably like $8, for a markup of 30x... seems legit. The fact that they won't warranty a system without a membership means that the membership is part of the build price. I'm absolutely not shocked they didn't just point you to a CyberPowerPC and be done with it.

[@tyrannicpuppy]

This was full of the best bits of Anna/Dawid videos. The soft off-screen chuckling at Dawid before he's even dropped the joke. The ever-popular analogies. The fun sass at both the company trying to fleece Dawid (or in this case Anna) and the great commentary on the games themselves. Videos like this are the stuff that hooked me to this channel for life. You two are just so much fun and yet still informative when it matters too. A great combination.

[@marksuper4920]

Story time: About 15 years ago, I was at Best Buy to grab a KVM switch. I had one in my hands and a geek squad kid walked up and asked me if I needed help. I said " yes, I have 2 computers and only 1 monitor, mouse, and keyboard. Is there any way I can get something like a switch that will let me just switch between machines instead of unhooking everything each time?" The guy thought and thought and thought and then asked a blue shirt who said "nah, that sounds like a specialty part. You would need to go to a place like Microcenter for that. " So I said "okay" and I put the KVM switch that I was holding back on the shelf and went to Microcenter. That was the best advice that I ever got from Best Buy.

[@volvo09]

Hahaha!

[@hkfrog2896]

LOL 😂

[@DavidJonSpem]

They just don't want you there

[@The_10th_Man]

You have to think like Ron Swanson at the hardware store.

[@DawidDoesTechStuff]

Hahaha!!!

[@syphor03]

Man I wish there was a way for me to put out a thing saying "Hey if your in my area I'll build it for free and teach you how to do it along the way!" Building PC's is fun and actually easy once you learn all the parts.

[@adiirfan01]

damn, in my local biggest computer shop, they will build your pc for free if you buy most of the part from them, even when you bring some of your own part, and it only took like 30 minute or an hour of waiting

[@H8Magnet]

Tell everyone, ppl like that deserve to thrive in business!!

[@MrSamadolfo]

🙂 thats cool because even Microcenter charges for them to put it together

[@Lordskeep]

So you pay for overpriced hardware, or you pay for a build or both.

[@ducdashot1239]

ye local stores are always better, my local pc repair guy will put your pc together or repair it for free if it takes him less than 30 minutes simply because he doesnt think its fair to charge people for easy jobs. buying local with pc stuff is always better

[@giuteen_gaming4022]

Where as my local PC shops will charge $120 to swap out a motherboard because you are paying for their time, their expertise, their knowledge.. aka its something you dont know how to do so you go to them. Just like an oil change, its cheap to do yourself so why do people go to mechanics who charge more to do it? Sounds like that local shop is undercutting themselves by doing that. Or maybe they feel they need to do that to make the business. As someone who works in the field, the profit margin on parts is already low, unless they are upcharging on parts? The math aint mathing.

[@Erdie5]

"Doom Maternal" I love auto generated subtitles! Also, when I got married and we set everything up joint, my wife had a monthly subscription to Geek Squad for a laptop she no longer owned. ...And so did both her mother and father 👍 It's no wonder they try to rope people in with subscriptions, it's got to be a massive source of passive income with near zero cost.

[@tek_lynx4225]

26 years later still waiting for my mail in rebate for the Vooodoo Banshee I bought at Best Buy.

[@joeykeilholz925]

They owe you $1000 now

[@trajektoor]

must be any day now

[@JasonSaeler]

I'm Still waiting for my Open GL drivers on my $380 Voodoo 3 (Yeah that was a equivalent to a 4090 back then)! Never got my drivers but that card actually caught on fire...

[@Ikram232]

0:12 - me, 22, sweating knowing that I still have not felt the touch of woman and rapidly approaching 25.

[@ram89572]

meh, don't sweat that. I've made it to 35 without needing that and don't see myself needing it any time soon. You'll be fine. There are far more interesting things in the world than a damn woman who'll just try to bleed you dry then leave to go do it to someone else afterwards.

[@TheTheninjagummybear]

Your worth as a person is not tied to that in the slightest. Careful not to end up like the replier before me also. Misogyny isn't the answer to any problem.

[@ram89572]

@@TheTheninjagummybear It's not misogyny to notice reality

[@Ikram232]

@@ram89572 I don't know man. I've been feeling lonely for years so I don't know if I'll be fine.

[@Nasa-cosmonaut]

​@@ram89572grouping "all" women together is absolutely mysoginstic. There are plenty of decent ones out there, hell I married one incredibly out of my league. I've dated plenty, and less than 1% of the time I'd say I was bled dry. Personal experience isn't reality, it's just that. It's like saying "I've never been robbed, so there must be no crimes being committed".

[@AnnaDoes]

The fact that some guy behind me had to remind me (and the Best Buy employee) that I’d need a cpu cooler was mad. The whole experience was wild and took really long. But we made it. They just milked me hard.

[@volvo09]

That's real confidence inspiring 😂

[@NoobSniper]

I used to work for a similar retail store that offered PC repairs/services and yeah, you got milked hard lol. If they had on-site technicians, they absolutely had a dedicated SKU to simply assemble your PC and install Windows but unfortunately, the entire sales model is aimed at maximizing upsell. The GeekSquad monthly (note: annual) subscription was an absolute upsell and not needed whatsoever, I can assure you of that. Sorry about your poor experience, Anna!!

[@ranjitmandal1612]

😶

[@benjionetwo]

Best buy rinsed you good

[@EhEhEhEINSTEIN]

The part I don't understand is that they quoted you an 11th gen processor and a 30 series gpu. Someone forgot to update the list of parts they have in stock for the last... 3 years?

[@dutch-nature-history-bydrone]

I watch your channel because i like everything about, the fact that you just stay normal and dont even realize how funny you are combined with the real cool and original but sometimes ridiculously funny content makes me a real fan of this channel.

[@MarcoGPUtuber]

You know who prevents noobs from being scammed? Dawid

[@Soddus.]

You know who comments on nearly every tech youtubers videos? ;)

[@MarcoGPUtuber]

@@Soddus. ME! Though it's not entirely true. Mostly on people I either really respect or actually know.

[@Kyleplier]

I would prevent noobs from even going anywhere near a Best Buy.

[@vadnegru]

By getting scammed on camera!

[@MrJugNut]

Hmm let me try again this will be the 4th post i've tried the other 3 posts just vanished without a trace. Try this for yourself.. post about anything and try & find your post a few days later. If your unlucky & youtube bots have you in there sights you'd be lucky to find even one post. But some people have very few problems. I'm guessing the only reason that there isn't a massive outcry is because most people don't return to the video after they posted and so have no clue if there post have been deleted or not. The only reason I posted here is this the last place I lost 3 messages. Anyone else seeing this? It's infuriating. And who exactly could I even complain too if I wanted too? One of the bots? Even youtube veterans with big youtube channels can't contact an actual person at youtube to fix problems so good luck if your just a random peasant poster like I am & most likely you are..

[@LoneWolfYT-le9yf]

I petition we close all best-buys and put MICRO CENTERS at all best buy locations

[@beam2779]

Why is it that when Best Buy does it they get away with it but if I do it I can go to jail? It makes no sense. These big companies need to held accountable

[@grievous1868]

U should not want to do it

[@beam2779]

@@grievous1868 I don’t. It just pisses me off. These big companies eff the consumer all the time. Video games come out unfinished and yet they charge $70+ for them and then say we’ll fix it with the next patch. It just unacceptable

[@lllIIllIllllIIIIl]

@@beam2779 true, big companies should face the same consequences as we would. (w for playing beamng btw)

[@gogetablue7905]

I thought this was a joke lol

[@cerescop]

Corporations don't go to jail, they get fined. Then the raise the prices to pay it off. Then they do it again.

[@kcgunesq]

If you live near a MicroCenter - I highly recommend thier system build service. Costs much less, much larger selection of parts and can get it the same day if you order early enough.

[@TheLeagueObservers]

I'm going to give props to the guy who changed the BIOS settings. I don't expect most GeekSquad people to really touch that let alone anyone from BestBuy willing to touch that. Regardless of protocol - I appreciate them looking out. Even if it may not be setting you might care for, it's a nice "Hey, I appreciate you thinking about that."

[@misterthegeoff9767]

yeah it's clear the sales team (or at least their bosses forcing them to do this) are crooks but the people building hem actually care about doing right by the customer. Makes sense. When I worked in retail they quickly realised I needed to be shuffled out back into the warehouse as often as possible because I had a distressing habit of telling customers the truth.

[@MrPruske]

As someone that was advanced repair for geek squad in store for more than 5 years, it hurts me to watch all of these videos because I was the one that dealt with all the custom machines and things/people that others didn't want to deal with.

[@TheCatherineCC]

Don't praise them too hard, I can't help but wonder if the cpu cooler is missing thermal paste... That cooler can't be that shitty, can it?

[@joe--cool]

@@TheCatherineCC On an Intel furnace? I'd think that cooler can't handle full load even with thermal paste and Intel safe settings.

[@electrified0]

​@@TheCatherineCC Intel 14th gen is just 12th gen silicon with more juice pumped into it to give the illusion of generational improvement, and requires a behemoth of a cooler to adequately tame. Anything short of a 140mm radiator won't work if you try the i9 1400K.

[@dezikun910]

Damn here in Texas 179.99 GS built my pc and everything I’ve bought is now under warranty for the Best Buy total membership Canada going thru it

[@Kelekona_808]

Dawid admitting strange personal info to random people in the parking lot. Ah good times.

[@Nathan15038]

1:43 looks like that guy did not do his job correctly because how did he not know or check the compatibility of the ram like hello I thought the guy was supposed to check the compatibility of everything😂

[@tdrb42]

A build fee on top of the membership? They really fleece you in Canada. In the US, the membership covers the build, setup, and support for a year for $179.

[@heyitsdazy]

Look up people who try to cancel their membership and can't. It auto renews and it is a huge pain to cancel apparently. So maybe it isn't so bad at first but after the 1rst year the cost adds up.

[@MARCM0DE]

They were charged wrong or they weren’t charged wrong but just think they were charged 400 CAD. (250 CAD = 180 USD approx) We’ve had people in the front mess up and charge for just the build fee then when they get to geek squad we’re like nah return and purchase the membership because it’s more than just the build, it’s a diagnostic, build, OS install, etc. it’s charged under the membership because one service is usually not all.

[@MARCM0DE]

@@heyitsdazyyes it auto renews because it’s a yearly subscription. Just like prime, just like Netflix. It’s not a pain to cancel. You can cancel it in store or on the phone.

[@dafox0427]

@@MARCM0DE I'm sure it doesn't hurt that this makes your store a true performer in the only metrics that Best buy cares about as well. Selling crap warranties and memberships.

[@zach23ize]

@@dafox0427 I mean, it's not a crap warranty. Most of their TT membership 'deals' are pure filler, but the free shipping with a few other perks (I know the new total membership changed) are well worth it if you're in their frequently. The problem is, with youtube and diagnostic information being damn near ubiquitous, it's no longer worth it for many willing to tinker with their electronics. As a former BBY employee their tactics were disgusting, but as someone who knows tech, I can give some props to what the plans offer

[@Kardall]

I used to work at Future Shop. They used to charge $50 Canadian Doll-Hairs to install a RAM kit you buy yourself. That's when I decided to never buy services from them ever and told everyone I know that... 'it's not hard. If you can insert a belt buckle, you can upgrade your RAM.'

[@CleverFauxFox]

Being "no longer eligible for rehire" was strangely more comforting than it should be. So much just didn't sit right and if I was cutting corners I was doing it for the customers behalf not the brand. Screen issues with repeat hot fixes that never fixed the root. Data backups for those already using cloud services (some still might but feeling tricked never being explained) or just small fixes that can be done at the counter where you get to educate the client on a small bit of tech instead of claiming for few days just to say "fixed here ya go" I should note my times were horrible and I regret nothing.

[@phantomgunz1167]

Same, pushing memberships to people who needed a 3 minute fix made me feel like a really shitty person, one of the reasons why I left. I'd refuse to do it, or just told the client how to do it to avoid charging them an insane amount of money for 3 minutes of work.

[@plsno8125]

you made a positive impact on all those peoples lives :)

[@Kemulnitestryker]

They should have swapped the ram for the same price seeing how it was their mistake.

[@toddb8951]

" They won't believe that i won't know what I'm looking for.", says the guy with the CPU cooler graphic tee. You may be right, Dawid.

[@raven4k998]

you see you see you need your own Anna to mess with BestBuy🤣🤣🤣🤣🤣

[@tyrannicpuppy]

At least then Best Buy might not have needed another customer to remind them that they needed a CPU cooler for the build.

[@turdfurgison8748]

US Geek Squad Agent here: Im not sure WHERE they pulled those prices from but building a Custom PC is the cost of a $179.99 yearly membership plus parts and OS. That also includes troubleshooting, software, data transfers, hour trainings, included warranties and hardware installation/setup for the full year which CAN be cancelled at any time. This interaction is more of a reflection on that store/precinct rather than us as a whole. Not saying BB is without flaws, believe me, but just figured id share from my perspective for the last 5 years ive been there.

[@gamingforlife4830]

dont matter if its reflection of one place, and not the whole. its a big scam, which effect the WHOLE company ;) .. so you better hire som honest people.

[@gamingforlife4830]

and change the company´s attitude ;)

[@googlewolly]

Best Buy should assemble a PC for someone for a decent price. For example, 50-100 dollars.

[@MARCM0DE]

180 = approximately 250 CAD. Sounds like salesfloor effed up and charged them for both the Desktop build sku, and the membership. Either that or they refunded it and then applied it to the membership and this channel just thinks they got charged 400 CAD. I don’t know. I want to see the receipt though.

[@giuteen_gaming4022]

@@googlewolly Uhhh? Where are those prices from. My local mom and pop shop charged $120 for a motherboard install. Second shop wanted $100 for a motherboard install. Almost no reputable shop will do a full build for $50-100 in any modern non-rural state. Now I will say, Canada gives geek squad a bad name lmao... In USA, its $180, which includes benchmarking, and everything else, then for a year get full service on it included. With current prices, that is a decent price. Canadian prices are crazy though LOL I see posts from 2017 saying it should cost between $100 on low end, $150 on premium end. With inflation that is now $128 on low end, $192 on premium end. Without the year of support. I have no idea where your numbers are from. Your numbers imply that in 2017 it should have costed between $39-$78 back in 2017, which I have no clue who would charge that rate back then. Math aint mathing.

[@R3AL-AIM]

This needs more views... they threw everything in the book at you guys. I don't even shop at Best Buy anymore, their deals are rarely ever even good. Whoever built the system did alright - ultimately it's the sales people and Best Buy policy that's the issue.

[@googlewolly]

all right*

[@unfound175]

@@googlewolly Although both forms are technically correct, the topic is still debated among writers. If you'd like to take the safe route, the older “all right” version is the most widely accepted, particularly in formal writing. “Alright” is growing in popularity and is frequently used for informal purposes.

[@googlewolly]

@@unfound175 Only "all right" is correct.

[@serenward4340]

$400 to build is insane! As a former GS agent in the US, we would have charged our US membership fee of $179/yr to build the pc, just because it was cheaper than charging for each part install separately.

[@Gamer-x8b]

DDR4 RAM doesn't work with a DDR5 motherboard... *_Turning on Braincells_*

[@veraxis9961]

Yeah, I was unimpressed by that. Not checking what RAM a motherboard takes, while a common mistake, is still a rookie mistake for anyone who has spent any time making custom PCs.

[@tyrannicpuppy]

@@veraxis9961 Rookie mistake for us hobbyist builders. It's a sign of incompetance from someone doing it for a living.

[@GroetenUitNederland]

Guess the PC was not the only thing not booting up at that Best Buy

[@ericlewis4716]

The RAM always has to be compatible with the motherboard

[@fearthedje]

It could have been an updated model of a different board. The Z690 boards came in both flavors, DDR4 and DDR5.

[@arthasmenethil2201]

Innocent customer: I wanna play minesweeper Best Buy employee: And that's how I built my 2nd house

[@Lurch-Bot]

It isn't like the employees are getting more for upselling, they just get to keep their jobs if they do. No, that's how the CEO and high level shareholders bought their second house.

[@Syyncrow]

Membership should allow you a free build

[@name_redunded]

When I worked there, it did. Not sure if that changed or they are just double charging

[@matthewleslie.9149]

Either they scammed them or just didn't realise that you get the build for free. Either way, they should go cancel the membership if it's within 30 days or get the 150 back

[@kendrickmichel386]

I'm a currently employee at Geek Squad and it's still free if you have the Total Tech membership.

[@Syyncrow]

@@kendrickmichel386 I believe that’s the American Membership though, the Canadian one includes free component installs and they should not be charging him on top of the membership to build the PC.

[@swiftxrapid919]

@@name_redunded still free for the 179 membership covers three pc's

[@ColbstaD]

The Best Buys local to me use to have signs in the computer area.. "RAM INSTALLATION $50" ...

[@LordHonkInc]

"Hey, I've got $30, what can I get at your restaurant for that?" - "Oh, I would definitely recommend the Lobster Thermidor aux crevettes with a Mornay sauce, served in a Provençale manner with shallots and aubergines, garnished with truffle pâté, brandy, and a fried egg on top. That'll be $180, thank you. Oh, and would you like to leave a gratuity? For your information, we don't accept values under 25% I'm afraid."

[@Lurch-Bot]

Expecting a bunch of kids who are still living in their parents' basement to understand what the word 'budget' means is asking too much.

[@executor32]

Oi, you forgot the SPAM!

[@TriSpedsOfficial]

People need to stop shopping at best buy. They've been scamming for decades

[@Burn_pits]

Yes, but my goodness they have great deals on open box stuff. I bought a 43 inch Amazon TCL TV for $110. No complaints but you’re right they do bend you over and go in dry

[@itsdeonlol]

$400 Build fee is crazy...

[@volvo09]

200 an hour, including the windows install 😂

[@HandleIsNewAndBad]

Pretty sure every component is installed by one Geek Squad member each, so they have to share the profit amongst themselves.

[@infernus6278]

Scamforge and other companies have even higher margins to be fair

[@jono6379]

They are basically selling a 1 year extended warranty. Just not calling it that. Awful tactics

[@Chaos_God_of_Fate]

The mandatory subscription is the worst part of all this to me.

[@robinschepens6228]

You dodged the windows bullet after already being shot in the kneecaps and left lung😂

[@jurpo6]

I know that PC doesn't NEED the extra CPU power cables, but if the builder didn't plug them in you would 100% complain about it.

[@charlesfranks1902]

Just one customer has to complain so that you always plug in both slots.

[@SuperJRii]

All these charges are directly anxiety inducing and I'm not even the one paying for it. When watching this I get the feeling of beeing stuck in a scam scheme with no way out since you are going through with it. Great episode even tough maybe a little life shortening.

[@LRPtakes]

They definitely need to change their franchise's name to Best Buy (somewhere else).

[@christianklasen640]

Just change the letter "B" to "P"

[@UN4YA]

@@christianklasen640 Pest Puy

[@charlesfranks1902]

You can do alright buying there, but you better make sure you know prices beforehand.

[@_Turbocat777]

LOL the @AnnaDoes giggles throughout the intro were great 😆I def wouldn't have been able to keep a strait face while listening.

[@josephnorris4095]

They upselled on the motherboard, cpu and ram, something that was not needed. *Correction: They did not upsell on the cpu but that board and ram where entirely not needed for that CPU.

[@emrahalien2972]

i know its like.. Why cant you just pay it for me at this point? its YOUR fault i mean maybe they had no choice in the matter buts its a horrible model cause i dont exactly trust you to care about warranty or anything if you cant just give me the correct parts for free of your own mistake.

[@ManOfMonism]

To be honest, Anna looks like she knows her way around a computer better than the Best Buy nerds. $400 to build a PC is extortionate! They should be ashamed of themselves!

[@Upsh1ft]

Future Shop's (Which eventually got bought out by best buy and then replaced by their branding) tech support taking a whole month to diagnose a dead hard drive on my first PC when I was 12 was why I learned how to work on computers on my own (Windows Mistake Edition also had a helping hand). I see things never got any better.

[@A_Name_]

I'll never forget when I built a new pc about 7 years ago and it died on me after about a month. I didn't have any compatible parts to test what went bad so I took it down there as a last resort. I was expecting them to be able to do what I would do and switch stuff out till I found the culprit.The guy looked at me like I was crazy and said they can send it out, and they will check if it's the PSU for 70bucks, That would take a "few weeks" lol. Couldn't believe a store full of pc parts and a "geek" squad doesn't have spare parts for testing around. I could have gone threw the return pile and figured out what was wrong in a hour lol.

[@swpsacs1]

I love how Dawid is now an investigative reporter! Next up a collab with Steve from Gamer's Nexus and he will call all his videos "pieces" now!

[@philtkaswahl2124]

Dawid's -Nexus- Node. Mostly because I could see him have fun pronouncing "node."

[@tyrannicpuppy]

@@philtkaswahl2124 I miss the Linode sponsor spots. What happened to them? Did the company do something naughty that I missed?

[@philtkaswahl2124]

@@tyrannicpuppy I know as little about that as you, I'm afraid.

[@HumblElephant]

“I’m his wife, don’t worry” was absolute GOLD

[@yixuan7043]

the question now is,how the guys at geek squad would handle someone like dawid

[@outtheredude]

Run away!

[@danielrobert3588]

Ah, Geek Squad. Absolutely worst service ever when I encountered them in a Future Shop. First of all, it took them to "fix" my new laptop which had connectivity issues. When they said it was ready for pickup, the person at the counter told me there were no sound issues. When I pointed out after biting my tongue that the original write up talked about the Wi-Fi problem, they froze and looked supremely embarrassed and told me to check in about a week and they'd get it all sorted out. I came back a week later...and they literally couldn't find my computer. For more than a week, no one in the Geek Squad had any idea where my brand-new laptop was. So I've avoided Best Buy and Future Shop since those many moons ago. Sad to see that not only has nothing changed, they've added extortion and price gouging to their practices. I don't rust them to actually service computers they sell that are already built. There's no way in hell I would ever give them a chance to build one for me.

[@kingbaboon1145]

So what happened to the laptop in the end?

[@SoficalAspects]

Not just Best Buy - pretty much 80-85% of the hardware pre-build industry. Now and then you stumble upon some genuine decent morale corps, but sadly they tend to get outshined by the trash ones due to advertisement marketing.

[@802Garage]

I can't believe you didn't let Anna do the peel!

[@lauri9061]

Once in a similar store (different region so no Best Buy) the seller attempted to sell me calibration for a 800€ tv. I refused several times and them after he brought the tv from the backroom he said: It appears you are lucky, we only have calibrated tvs remaining so you will be getting one without the calibration fee (it was like 150€ or something). He 100% knew there were only "calibrated" units left in the store and tried to get me to pay more lol

[@charlesfranks1902]

Yeah, noobs can expect to get fleeced.

[@defectiveclone8450]

loved the ending blooper... :) you should always add those. SO good

[@wdunn06]

Dawid that outtake is solid gold mate hahaha

[@biffgordon5775]

Highly entertaining, thank you. Props to the poor chump working at Best buy, looks like he did a good job putting this together

[@charlesfranks1902]

Seems like a better choice of coolers could be made but I have never run a CPU that uses as much power as that one.

[@iwantpig]

6:45 ok this is the saddest part.

[@h4ppydr4gon]

That blooper at the end 🤣🤣🤣

[@EivindFlores]

I don't remember the last time I went into a BestBuy. More like WorstBuy... 😅 I'll see myself out.

[@bubbatank1942]

Former Agent here, @dawid it is not normal practice to force the membership on to someone (although some stores do…), I’m sorry that they did this. Normal price for system build is about $180 and it is included if you are a member. I promise not all Best Buy/ Geek Squads do this.

[@kopbabakop1886]

13:50 Japanese PC is still looks amazing 👌

[@ADean415]

Pity it broke in a previous vid tho. Really digging that decal look

[@DjVortex-w]

Many a PC enthusiast considers it at affront to everything that's holy to not build your own PC, and especially pre-built PCs are an abomination, but the middle-ground of having a shop build a PC out of custom-chosen parts for you, even if it's for a fee, is not something to scoff at. When you purchase the components and build the PC yourself, you always run the risk of something going wrong: Maybe you run into an incompatibility problem, requiring you to swap some part. Maybe you fumble something and end up damaging one of the components (eg. bending a CPU pin beyond repair). Something can go wrong which can cost you not just time but in fact extra money. And even if the computer seems to work correctly at first but something goes wrong a month or two along the line, you are on your own. Having a shop build the PC for you has many advantages over that: They will procure the parts, and they will build the PC and test that it works. If it doesn't work, it's on them to fix it, not you. If one of the components is broken or incorrect, or if they break it while building it, it's on them to swap or fix it, not you. You are going to get a PC that's guaranteed to be running. And, on top of that, most if not all shops will give you a warranty on the final product, meaning that if it for some reason stops working after a month or two, it will be them who will have to find out why, and if it wasn't your fault, it will cost you nothing extra. Does it cost a bit extra to have a shop build the PC for you? Sure. But it comes with some good perks.

[@googlewolly]

Very well said. While pre-builts are not a good idea, there's nothing wrong with having a shop put together your personally-chosen parts.

[@benstanfill363]

I had a buddy build me a computer on PC part picker, I upgraded a couple parts that were a good deal, and now I'm going to physically build it. Comparability issues was one of the big things holding me back, but since my buddy whos built multiple PCs went ahead and picked the parts for me (without me even asking lol) I finally went for it.

[@linuxares]

Damn Dawid... I didn't know you hired arachnids to handle your filming gear

[@bofast]

They may cost an arm and a leg, but the net gains are totally worth it

[@simonwilliams195]

Dawid: Too busy fondling a graphics card... then shows an MSI Twin Frozr GTX 1080... me: fills pants with lovely memories of said card

[@j_ferguson]

Ex-Best Buy employee here and completely unsurprised. I just wanted to see how that thermal paste application was. Or if it was preapplied to the CPU cooler back when GTAV came out.

[@tyrannicpuppy]

Seems to fit the experience LTT had with their Mum and Pop vs Best Buy repair video a few weeks back. Just here they failed to identify why the CPU was overheating, so just turned down it's capability in the BIOS instead of building the computer to handle the parts they wanted to install. If they are going to upsell me to better hardware they better make sure the rest of the parts can handle that upsell. But, given they forgot the PC even needed a cooler, it doesn't surprise me.

[@BlondeTiger]

You said they are slow, but all those mistakes were intentional and sales tactics. Lure you in with a lower price, a little over budget, that they knew they could talk her into because she was already spending $1400, purposefully giving the wrong ram to upsale you later when you have no option. This is taught and encouraged by the company, I know this because I worked retail sales for tech for years at multiple places and refused to be a scam artist and the managers would always get onto me and start talking about mlm schemes and Andrew tate type stuff. It is a dreadful job to have because you have a quota of sales in order to keep your job, so most feel as they have to scam. And even when you meet the quota but are not increasing sales and scamming people, managers will just find reasons to fire and replace you.

[@32445477]

I hope this blows up and BestBuy becomes aware of it lol. It's gonna be a shaming for them for awhile.

[@KSPRAYDAD]

What is the venn diagram of people that watch tech news/builds and the people that shop at Best Buy?

[@howlers8]

You're assuming they care. Bold assumption

[@jonpeley]

Wow. I paid slightly more than 40 euros for my system to be build. And they did a pretty good job. Scammers. And they shipped it within 2 days from their headquarters to my home, which is around 600 km.

[@Rambogner]

Don’t lie, you first felt the touch of a woman at 35, and the first touch of a graphics card at 18 months

[@thefiestaguy8831]

Popped out of the womb clutching a GT 710....

[@LordHeisinger]

I actually tried to get a job at the geek squad. I had many president lists and dean lists and a 4.0. They didn't even call me for an interview. fast forward years later and now I am the #1 Lenovo Tech in the North American Market. Safe to say, I dodged a bullet. LOL

[@stevegonzales527]

I was wondering why there was so much giggling in the beginning 😂

[@zachsilby4569]

That outtake was hilarious

[@SKRGamingChannel]

3:55 that kind of scam also exist in my country. that is really sucks

[@myangelmegu]

That outro blooper is absolutely hilarious xD

[@jnbulana6302]

I know it's a good video when Anna is in it.

[@waltzgamez5078]

Whenever I go to best buy I actively discourage people from going to geek squad and give them a business card to a local repair shop I know that does it far cheaper lol

[@toadieC1970]

$400 to build the computer?! Heck, I'd have done it for a pot of coffee and pack of smokes. Thanks god, I have a Micro Center close to me!

[@DJboutit2]

I know there are people that would build a pc for 2 12 packs of beer and a good pizza that = $35 to $45. If you buy all the PC parts from a computer store and have them assemble it they charge $50 to $85 if you hand them all the parts to assemble it they would then charge you $150 to $200

[@Alpha8713]

@@DJboutit2 $100-200 is fine. It should take an experienced person an hour or two at $50/hour, plus overhead, lights, heat, etc.

[@MARCM0DE]

@@Alpha8713they charged them wrong. It’s supposed to be 180 USD a year (approximately 250 CAD) for the membership, all of the parts come with a GSP (insurance as long as you’re a member) and all labor from Geek Squad is now covered (so they wrongfully charged them for that sku) Sounds like someone from salesfloor doesn’t know what they were doing, and it bothers me. Not that I care to defend Best Buy, but GeekSquad Agents are usually pretty damn decent at their jobs. Most anyway.

[@MARCM0DE]

@@Alpha8713The membership is one of the most broken things to have. Unlimited GS services for an entire year, a protection plan on every item you buy from the store even from accidental damage (granted every item has a deductible) and wild discounts too. They need to go back to that store and explain what happened.

[@michaelthompson9798]

~7:39 that peel alone was worth $400CAD alone 😅😂🤣😂🤣

[@frankshaw2057]

Anna has the funniest laugh.

[@lucutes2936]

laughs can be not funny?

[@RE4PER]

This is why I appreciate living next to a Microcenter.

[@Real_Sgt_Tom]

You have a way with words that I could effortlessly watch daily videos of lol.

[@TKIvanov]

"As an adult I don't really play League of Legends" lmao, spoken like a true Dota player 😂😂

[@V1CT1MIZED]

The wattage that the i5 was pulling in Cyberpunk is ridiculous. It's using more than double what my 7800X3D pulls.

[@Orodreth888]

My AMD stuff always reports something below 60watts, but I am not sure if that is truely accurate

[@KesterKurtal]

@@Orodreth888 AMD processors are stupidly efficient for gaming, the X3D more so, look up a video or two Gamer's Nexus that compares several processors. My 7500f with a 4070 has never pulled over 50 watts (processor only) that I can tell. Plus, I think AMD scales better with workload, saw an 7800X3D with a 4060, the processor was only drawing about 25-30 watts.

[@imposterdoge]

​@@Orodreth888 glazing intel here is insane bro stop lying to yourself

[@ram89572]

@@KesterKurtal While that has been my experience in the past, I am less than impressed by the temperatures that my 7800x3d pulls. It somehow manages to be worse than my previous 10900k with a bigger cooler on it - 420mm vs 360mm. Don't get me wrong, it still runs within acceptable levels maxing out about 70-71c during gaming. And that is with it reporting a max of about 65 watts. Overall I'm happy enough with the cpu because it is an upgrade over my old one for gaming. But I just don't like this thermal situation.

[@johnt.848]

They report power differently, you might want to look into that.

[@rmaxwell86]

There is a reason to install the second cpu power connector. What if Anna decided to upgrade the cpu later? It’s easier to just do it now, while building than have to correct/adjust later.

[@ottf24]

every thing is going subscription...

[@straybricks]

The sounds of pleasure while peeling the plastic are simultaneously unnerving and strangely relatable.

[@mypeeps1965]

That out take was a classic!

[@garrettsimien4274]

David: "That cameras not mine now, it belongs to the spider." Look of visible defeat and acceptance intensifies.

[@Lovetheducks]

Anna for as little as you claim to know about computers. Your knowledge is so much more vast than mine lol. Good luck in Best Buy.

[@RatiousMax]

Best buy casually breaking canadian consumer protection law to charge a additional 50$ is a classic.

[@matasa7463]

Thanks for taking one for the team. My god Best Buy just can’t get a W, even when they should easily be able to.

[@pleasedwaffle3593]

For my first build i just bought it off Facebook marketplace, then my buddy came over who's been building PCs for years came over and saw it and nearly had a heart attack. Dude spent like an hour or so rewiring shit and replacing parts with spare parts he had, reinstalling drivers, the works. I bought him some pizza as thanks. Since then he's taught me how to build my own, and my most recent rig I even built myself with no supervision and even built another friends brand new PC. Good times.

[@Houtka86]

No McAfee either! 🤯

[@volvo09]

Kind of crazy!

[@noxproductions6851]

They sold her more machine than she asked for way above budget...