DAY IN THE LIFE OF A WFH CALL CENTRE AGENT | Tilly Louise

Hi besties!💖
I hope you enjoy this weeks video! If you do I would really appreciate it if you could please like and subscribe to my channel and also leave a little comment below and let me know what videos you’d like to see from me next!🤍
Social Media -
Instagram- @todaywithtilly_
Music credits -
Bored- by Lukrembo
Solitude- by Rook1e

[@bailee7696]

I worked at a call center lasted for 8 months before I got fired for call avoidance. Kept getting yelled at and my adhd Brain was working over time to keep focused. Supervisor told me I was the worst call avoider he ever seen. 😀. My first major accomplishment

[@user-tc5dp5qf2t]

Was it accidentally or straight up?

[@hellsfire9892]

Does the company's name start with Re and end with Cx

[@TheJovialBrit]

I worked in the retentions department for a company I won't name.. It was one of the most stressful jobs ever.. Being blamed, verbally abused, mocked, etc. on a daily basis.. The stress actually caused me physical pain and towards the end I'd have to run to the toilet to vomit because of the pain. Never again.

[@yikes5522]

Hope you are doing better today I’m so sorry you had to go through that pain ❤️🙏🏾

[@YIB815]

I've been working for teleperformance, Sitel group, foundever, telus and many more call center companies, I did it to travel the world because of their relocation packages which is the only good thing about the job, for all the other aspects I'm sure that if hell exists, it's working in call centers, worst shit ever, from the pay to the micromanagement, when you sign the contract you stop being a human and are just something that everyone can insult or treat as shit, managers obsessed with sla, KPI etc as if their life depends on that, I imagine them raging and drooling while doing they daily meetings kissing asses full of shit. It's something inhuman that if you do for a long time it will leave a big trauma behind because of the stress and all. If you want to work for them use every trick that could possibly come into your mind to work the less possible while taking advantage of any benefit, use them as your worst enemy because they'll do the same. God bless those still working there

[@user-hz6or5bs6n]

Hope you're well and safe now !

[@petitejessy365]

Going through the same thing.. I had my heart broken today

[@TheTimeIsNow890]

@@petitejessy365what the best company to work for

[@necaacen]

been reading through the comments, some odd ones hu? i think call centres get a bad rep because a lot of people who work for them are young people without much adult life experience or work experience, and actually call centres are best suited to people with quite a mature mindset. you need to be able to empathise with human beings that are having issues, theyre probably stressed theyre calling you because something is wrong with their product/service and theyve been in a call queue for 20 minutes. but you also need to be able to stay detached from their emotions and remain calm, positive, not absorb their stress. ultimately work is work, if you have an 8 hour shift doesnt matter what ur doing, its 8 hours of your life doing something someone else wants you to do. you dont need to absorb stress or become emotionally invested in it, just do your job and pick up your pay cheque.

[@sineadwalsh8429]

Its nothing to do with a person's age, call centers are vicous, 80 percent of customers in most call centers are horrible callers thatl have no problem being nasty and abusive because they are not in front of you. Yes you try to calm them down but that's not easy , and when you say the right mindset and detach yourself, we'll that isn't goof makes you sound worse and robotic and customers know that. Call centers go through enormous amounts of staff

[@necaacen]

@@sineadwalsh8429 you need to be mature enough to realise people have had a bad day, they have spent 3 hours trying to fix their broken internet followed by an hour on hold in a queue after 3 months of their net going on and off and they are stressed, pissed off they have spend a lot of money for a product and its broken. theyre angry. you need to realise that and not take it personally, you can empathise with someone without allowing their emotional state to influence your own. that takes a level of maturity. therapists speak to really depressed and angry people all day, they dont get depressed and angry, but they still empathise with people. yeah it doesnt necessarily have something to do with peoples age because people can be 50 years old and still have the attitude of a child, but there is a link between age and maturity and it takes having a mature understanding of social situations.

[@justfandomtings]

​@necaacen it seems to me that you're just excusing terrible behavior. Idc what kind of day you're having, that doesn't excuse being a asshole.

[@natashaworship4458]

I agree! These people don't know you, why would you be offended by what they're saying? You are representing a company....so essentially you are an actor for those 8 hours, so act lol and when you're done put your character away and resume your life

[@sagittariusbeauty]

@@sineadwalsh8429Yep, that’s why they have a big turnover. Call centers are just jobs you can make a quick buck and leave for a way better job.

[@eddieworsham2533]

Just love how u manage your WFH routine😇

[@fayad_ousmand]

Im also a call centre agent working both places home and office so the best part is my work isn't that bad but the shift time and hours is really tough.😢 So, I've already completed survived one year at the same place. Just wanted to see some vloggs about Call centre and your video popped up. Tbh, whether it is a young person or adult you can't stay in the same job for more than 2 years its a waste of time. Listening to the same complaints and telling the customer the same things and maintaining your patience, being calm when they get angry. Sometimes when they hear the same things again and again they get frustrated and cut the call before you finish. All The best to all gents❤❤

[@30goals]

love this video! idk why but just seeing even one person doing what you were planning to do gives you confidence in a way, all the other wfh days are like tech examples etc. Problem is Im looking for a wfh job because of my current lifestyle (a carer for family member) but thats also why it seems impossible, dont think I'd be able to work uninterrupted in a family home . enjoyed your video!

[@theismail163]

You wasted years of your life

[@30goals]

@@theismail163 your a miserable nasty person and Im not - so whos' the waste here? thats rhetorical - its you.

[@Ag-jw4zj]

@@theismail163 tf is wrong with you?

[@miguelduranluna9743]

I'm an agent too and I'm watching this video while I wait for a call. I only can say Home Office is only for kings and queens. 🤴👸

[@tabassummehaboob6265]

Hey I'm wishing to work from home can u help me out

[@dinithiwanniarachchi-9493]

Hey, can you help me to get a call center agent job?

[@heatherfeather1293]

I love working from home! The only thing I hate is that my company has had us on forced overtime for the past two months. I'm burning out and already have anxiety, but can't miss any more work.

[@tillylouise]

My works increasing my hours from April, it’s only an extra half hour a day but that’s not the point lol😂 Ah bless you, I always tell myself that work is work and once I’ve finished for the day that’s it! I know it’s easier said than done but please don’t let work stress you out💖

[@cryswashington]

Been looking for work from home jobs for a while now. Do you have any companies you can suggest?

[@3333DeeCee]

Is your company hiring? Where can I apply if yes?

[@The-Great-Brindian]

no company is worth expending 'beyond my normal functioning capacity' energy for. if it begins to affect your mental and physical welbeing raise it with the employer immediately and tell them that you fear your productivity will suffer and/or decline and you will not be able to give the same output as you would if you were STRICTLY doing your CONTRACTUALLY AGREED hours. no company out there is worth more than the contractually agreed hours, always remember that

[@Shado_69]

please I'm looking for job if u can help .... I'm a Moroccan men 23 years old, in the past 2 years I didn't find a job I was looking a lot and now I'm with no job I wanna work nad I CAN WORK HARD, but I didn't find anything for now, so please if u can help me to find a job from Home like a call center or something like that ... , I can speak arabic and english. thank u

[@Macy2418]

I start training next month for a remote position in insurance for a company, I’m excited because I want to work from home( 1st time mom with a 4 month old). I have a family member who works for the same company and says they are flexible with schedules and they have a lot of stay at home moms who work there remotely as well. Im hoping I will be able to have my baby home with me while I work. My husband will be home the whole time I work because he works midnights, but he will need to sleep at some point too during the day. During training we are still planning on taking him to our familie’s to watch so I’m not distracted while training so I can take in all the info I can. Im planning on feeling it out to see if it is something where my baby can be home with me during the day where I can tend to him if need be like feeding or changing. My sister says she thinks I will be able to have him home because I’ll be able to be “away” if need be to tend to my baby. But I will see how it goes fingers crossed.

[@Ccchelseaoliviaaa]

Hey! How is it going so far?

[@ashleypovia8697]

Who will you be working for ? I just finished my prelicensing course yesterday , I go take my state exam for personal lines tomorrow , and if I pass will be working for USAA through Teleperformance .

[@Macy2418]

@@Ccchelseaoliviaaa I made it 10 and a half months, I was top in metrics for the campaign. I ended up quitting with an open door to come back when my baby is a bit older. It was becoming depressing working everyday whenever my baby would be loud I would have to put him in his crib and I felt like I was punishing him and I couldn’t take it anymore. Now I’m not working, planning on going back to work for this company when he is a bit older. It was perfect timing because a couple days after I quit my bb started crawling and getting into everything, I would have not been able to watch him and work on phones right now.

[@Macy2418]

@@Ccchelseaoliviaaa I was working for Qualfon as a level two CSR.

[@HannahAleene]

i do that anxious chestt scratch thing too!! i usually scratch and rub my collarbones when im overwhelmed and anxious!

[@tillylouise]

Omg it’s so annoying isn’t it! I don’t even realise I do it and my fiancé always tells me off for it!🙄😂

[@HannahAleene]

@@tillylouise righht!! and then you do it in public + everyone looks at u weird like Nooooo i have anxietyy😭 LOL

[@shachristanhollins8290]

Girl I'm glad you love it I hate my call center job I'm so ready to quit lol starting now to be a people person anymore 🥺

[@tillylouise]

Don’t get me wrong I have those days too! Keep strong!💖

[@shachristanhollins8290]

@@tillylouise Thank you so much girl and you too ! Im planning on going back to school I just can't do this for another year 😪 😔

[@3333DeeCee]

Is your company hiring? If so, where can I apply?

[@shachristanhollins8290]

@@3333DeeCee you dont wanna work here the customers are really really bad and want their way on everything

[@3333DeeCee]

@@shachristanhollins8290 Right now I'm injured. So I need something that I can do while sitting. If you know of anything, it would really help me out.

[@restlessspirit4428]

I’m just staring a wfh job. I also have a 6 month old baby at home so I would appreciate any advice from people who are already working. Is it manageable?

[@jubblyfawcett2813]

Hey hope you are well 😊 I also wfh in a call centre and I have that same mark from anxiety, felt like a bit of a weirdo but it’s kinda strangely comforting knowing I’m not the only one lol

[@tillylouise]

Hi! Oh I get it 24/7, my fiancé always tells me off for doing it as he can see me just scratching at my neck and I don’t even realise that I’m doing it lol! You’re not the only one hun, loads of people have commented saying they do the same, which like you say is strangely comforting🥰

[@dapperpenguinghost]

what company i need a wfh job!?

[@OnlineTeacher732]

Anyone knows some call centers that are hiring?

[@eunikeadjei]

Hey how are you? I got a uestion, so the calls don't actually come from the phone lines? Or how do you receive your calls?

[@abhishekmishra5162]

I have worked in sales department in one of the organisation for just 12 days their we have to do cold calls and we have to work for 8 to 10 hrs a day That is just no work life balance so now I have applied for customer support Analyst in one of the organisation can you just give me idea that as customer support Is their work life balance I am from India 🙏

[@tamarabajic6793]

How do you receive calls? Is it through your phone or the computer has a system? As I got a interview for a call center remote position but I would like to work abroad for a while x

[@lunaloynaz-lopez2318]

Hey I have a few questions, sorry they're back to back How long are your calls usually? I saw that you say you make about 15-20 calls a day, is this hard for you to reach or is that coasting? On a scale of 1-10 how stressful is it? Are you able to take care of yourself fine while you're working?

[@tillylouise]

Hi, that’s okay! I no longer for a call centre now but I can still answer your questions. Usually the calls lasted anything between 5-8 minutes but depending on what type of cal it was (complaint would be 10+mins!). The 15-20 calls a day was when I was on a quieter call line but the general lines I was taking up to 60 calls a day. The job was very stressful but I had to keep reminding myself that it’s just a job and to not get myself worked up! Hope that helps!

[@suttonzoe8]

I work for call centre and work from home next to my bed too how du handle the stress n anx?xxx

[@dapperpenguinghost]

what companies to apply for? ive never done call center but i got 10 years customer service. i live in usa and neeeeed an at home job i am doing night shifts and just cant anymore

[@widgerjoseph4923]

I just wanna work as a call center agent due to my skills match properly this position, a friend of mine told me that I am supposed to have a person who lives in the US to help me.

[@chillndie]

This video came in my recommendation and i also love working from home. I'm also working as Customer Associate and i really love the comfort.

[@tillylouise]

I’m so happy I came up on your suggested and you decided watch☺️ WFH is great isn’t it! I love working from home as I love having a routine and since moving into my own place it’s given me structure and has made me love WFH even more

[@zhanenovell8873]

Does being on the phone all day ever make you anxious or drained?

[@tillylouise]

Lol yes it does but I have a great family who give me so much support if I ever feel anxious or down xx

[@richardblackmore9351]

Hello from the States! I'm a WFH Customer Service/B2B Representative for a Fortune 500 Company that shall remain nameless. This video is quite accurate, except I am married with a four year old, so as soon as I "clock out" for the day I start my other job as a husband and dad. Pretty much the same, though. My office is my man cave! Where to start though? Not the worst job I've ever had, but not great either. I recommend NOT working for a company that does furniture as the furniture industry has gone to hell. Then again, I wasn't aware when I took the job that I was going to be in the furniture industry...so... Avoid leads like a plague, as the surest way to get good reviews (which our metrics are based on) is to get the customer off the phone quick. Learn all your tools and know your company and job like the back of your hand and you will do well. I have accepted a job offer for the government for better pay and benefits. We'll see how it goes.

[@airagala9212]

a new subscriber here from🇵🇭 I'm just browsing my feeds and accidentally tap your videos and i really admire you since I'm looking forward to work also in a call center just waiting for my interview this job must be very stressful but definitely gives you a good pay-out.

[@tillylouise]

Thank you for subscribing, it means the absolute world to me☺️ aw I’m glad my videos are coming across in a good light! Good luck with the interview!

[@vlogliveindia6331]

Thank you, subscribe my channel🔰

[@rosieHolliday5887]

I do exactly the same lol. The minute I get a tingle of anxiety I start scratching my neck & my decollete area. Comes up like huge red blotches too x

[@charleslegendasbr]

i do it in home in brazil for glovo in portugal. so cool sometimes i have to practice my primitive english

[@elizabethadams3790]

I work as an armed guard at frost bank at the gate. Today they told me I can’t thumbs up people, I can only wave. They then told me no AirPods. I asked the janitor about his job and told him about mine. My manager calls me to tell me I’m not allowed to recruit other contractors to security ??? Not my intentions but okay. I’m DREAMING of a work from home position. I want to work for frost as a call center agent to get paid $20 an hour instead of $17 and to have a regular schedule and to possibly work from home and not carry a gun to work. I hope they hire me! I’m going to meet with someone who I’m paying to help revamp my resume today.

[@superxblondex]

I too get those red marks but mine turns into like a massive giant splotch. It freaks me out. It looks like I have a disease. But it’s my nerves. I get it when I’m happy, mad, sad, anxious etc. I hate it.

[@DrSwati7]

Which is your company. Can someother person too apply?

[@galaxyamber8001]

Just started myself and the job is already super strick. The training was 3 days and I had to get though 20 hours modules which I had to rush through as they said if we didn’t finish them by the third day we would be fired. I’m already getting red flags from this company but I’ll try to stay as long as I can and collect a couple of paychecks

[@anjelicajohnson4532]

Sound like my job, is it Concentrix?

[@galaxyamber8001]

@@anjelicajohnson4532 nope it’s similar though it’s Sitel

[@king_of_gaming6754]

My mindset would have had me say "fuck it, fire me"

[@tavaleze1491]

I wish there was a boat we all could go on cos SAMMEE

[@galaxyamber8001]

I was fired🤪 got another job though so I’m good 😂

[@ashlynjobson5191]

what kind of job role is it like banking,gas and electric ect

[@reysonbeato5108]

What company do you recomem to work worldwide

[@Wooddweller]

Dealing with mental health issues has caused me to research work from home jobs since I’m unable to keep any jobs at all. Let’s see how this goes.

[@GOODZ7777]

its actually not hard working for a call centre from home lol really depends on your personality type. My call scripts are fairly straight forward though i may have to manage more accounts in the future.. best part though is i can sleep in or stay up late if i wanted to lol

[@jowin3583]

Hi Q how do u apply for these type of jobs home base

[@maramegueye5852]

do they tell you what to say to the customer on the computer

[@youstolenmyhandle]

Hey do you still do the job. Looking to work from home in uk in a call Centre can you help

[@nia.iv1]

Hi. I was wondering if this company its still looking a new people to join the team. I was trying to find the same position for Amazon, but I couldn't unfortunately. I can start immediately and i'm based in Southampton UK, many thanks in advance. x

[@bitchdontplaywitme4798]

Hey, really love this video!! I’m thinking of getting into a call centre job part time and if I like it I might just move completely.. I’m working in customer service and it’s just physically draining to be honest.. plus I want to work from home because I’m a home body and love being alone anyway, do you think call centre jobs are secure since I’m staying by myself and paying rent, I don’t wanna feel as if they could drop me for no reason, plus is the pay good? If you could make a video on this that would be great aswell but if not I don’t mind you answering here, thanks x

[@amalalsaied4516]

Call center is hell on earth. Never go into it. Plus, it's the furthest of secure. If you lose your job, you will get back to square 1 even if you have worked for 12 years.No one will hire you with a call center jobs on your resume.

[@jonquilcat7945]

Heya, I wfh in a call centre and it's amazing for homebodies. I'd say these jobs are highly secure because most people are ambitious and leave the jobs quickly. If you're good at the job and dedicated to showing up each day you are already outperforming 75% of people in most contact centres and can count on being valued by your company. Further, older people prefer to speak with humans, so there is likely a longer term job security for call centre operatives in service industries IMO, especially in the health and insurance sectors as the world's population ages.

[@heenaa090]

Can anyone help us with call centre job as we ( me & my husband) do have relevant experience . Since we’re new to UK , we’re struggling to secure a job in same field! I hope someone can help us here .

[@theancientsam]

i expected more of a busy work day video so we could see the grind and know if we wanted to do this job but instead just watched you chill like youre working at twitter in 2020 xD

[@josephinafaire5616]

Please can you help me with the link so I can probably apply for this call center job?

[@shamsham8977]

what company do you work for? could u get me a refferal or tell me where to apply please

[@japzberdeblanco8963]

Im also in bpo industry in the philipines i love to see a foriegn also work in bpo godbless and enjoy calling..☺️☺️🥰🥰

[@tillylouise]

Aw thank you!💖

[@pola406]

I've always hated this job, well not this job but the people i talk to on the phone. i don't mind solving issues here and there, it's just somw can really be rude asf make me wanna just hang up and leave. but i need the money so yeah... wrecked mental health for a few cash.

[@SketchPaint]

How did you deal with the ear pain? My right ear is in pain after i finish.

[@tillylouise]

Oh my ears ached all day long, especially as I have multiple ear piercings and the headset would push down on them🙃

[@alinamonica6726]

Very nice that bathroom brown cabinet,can you tell me please where it's from? Thank you! Take care

[@tillylouise]

Hi, I’m really sorry but it’s about 15 years old and my parents bought it so I have no clue!

[@alinamonica6726]

@@tillylouise wow, looks very good for a 15 yrs old cabinet 😄🙈 Thx 😉

[@paramisandarathne352]

Hi I have a queshion to ask you how much of data does you need to do your work from home as a call center agent? Thankyou soo much and God bless you

[@tillylouise]

Hi, so I don’t use any of my mobile phone data. I just use my wifi/broadband which is 50mbs which is a perfect speed and that costs us just under £30 a month. Hope that helps!

[@motivational-channel795]

hallo mss tilly, which company can i apply Outside us and easy to apply thxxxx

[@ZILLERZOEAZ]

i worked from home,it didnt work for me, everthing went against me and i left after 1 month and 2 weeks.i had worked in a lot of call centers before this for 13 years and i have to say it was one of my least favourites.I dealt with customers on a phone network.issues they had where phone related ones.the disciplinary aspect of the job wasnt good for me and the call after call scenario was tiresome.if the job can work for you i would say it is good.i wouldnt recommend a work from home after the one had.

[@tillylouise]

Oh no, I’m so sorry WFH didn’t work out for you. Personally I love WFH as I’m very much a creature of habit and love to be in the comfort of my own home. Maybe it was just the company you briefly worked for that gave you a negative experience but the company I work for I don’t have a bad thing to say about, unfortunately it is just the case of trial and error when trying to find the right job for you. I hope you’ve found somewhere that you like working for now? All the best! xx

[@ZILLERZOEAZ]

@@tillylouise thank you for your response.im between jobs and looking at reskilling or different sectors.

[@MrsThompson1]

Hi Tilly, do you mind sharing with me the WFH company you work for? I'm currently in the process of getting on with concentrix, but they're already starting off bad because training was pushed back two months and I've been reading nothing but bad reviews on that company

[@tillylouise]

Hi, sorry I can’t disclose any company information that I worked for. All I can say is that it was a pension provider company. Sorry to hear that the company you’re working for hasn’t started off well

[@edisonbasay6090]

What’s you account? I’m on the Training period at the moment that will last for 2 weeks.

[@paulleighton9568]

Nothing better than wearing sweatpants while at work.

[@tillylouise]

Tell me about it! Comfort is key!☺️

[@Fourwindsofsuccess]

These jobs are absolutely horrible. Trust I did these when I was super young and got caught back in. That’s why I went back to college to get my degrees and also a trade certification. Working from home doing call center work is more horrible than anything else. Everyone get blind sided but the money and working at home but it’s gonna drain you/stress you out. Don’t get stuck there lol.

[@tillylouise]

Hi Bri, thank you for your concern. I have heard a lot of people say this about call centre jobs and working from home. I have a strong believing that it all comes down to the company you’re working for. The company I work for gives us so much support and try to make working from home an enjoyable experience. I personally love working from home as I am a creature of habit and rely on routine and structure. I’m sorry if you’ve had a bad experience working for a call centre and working from home.. I hope you’ve found a job that suits you best and that you enjoy xx

[@Fourwindsofsuccess]

@@tillylouise I used to think like this to until I got my proper education and skills. Call centers aren’t your friend and don’t care for you regardless of you have so called structure and discipline. It’s dehumanization and brainwashing. I have dreams and goals to chase. This industry is a huge fraud and they only appear nice to keep everyone in check. You’re just a number to them to figure those quotas because management don’t wanna get on phones regardless if they do lmao. Good luck. It’s a lot of brown nosers in that call center until then you guys realize when it’s to late to in the end. Even I’ve known leadership who’ve stayed for over 16 years because “it’s a good company” then they realized it was to late after wasting their lives in call centers. It’s a job to pay the bills not a career to stay in. To each of their own. It’s one of the original meat grinders of the work world and a dead end job. They win you over with pay, niceness and benefits to keep you stuck. There’s not a soul on earth who growed up to work in call centers rather in person or in a office unless you have know other skills to go into other careers or it’s all low level people who’s not that intelligent stay stuck in these jobs or their a lazy person with no true outlook in life or direction. The most dead end jobs on the planet. Good luck!

[@tillylouise]

@@Fourwindsofsuccess oh well that comment wasn’t very nice. I don’t take too kindly to you calling me “low level” a “brown noser” and a lot of other things just because I work in a call centre but I suppose that’s just a reflection on you. You clearly didn’t have a good experience working within the call centre industry and have a lot of hatred which is pouring out of you into your comments on my harmless video. At the end of the day Bri, it does all come down to the company you work for and I don’t care what you say if you think all call centres are the same. The company I work for push us to progress further within the company and give us so much support. Yes I agree not everyone strives to work in a call centre but if I end up working for the company I work for now for the rest of my working career then so be it, I wouldn’t have a problem with it. At the end of the day, if people didn’t work in call centres Bri then we wouldn’t be able to help the elderly or people like you who need to speak to somebody about their banking, pension, energy & gas etc. We would be in a world where people were lost. So just because you hated working for a call centre doesn’t mean everyone else in the world does. Please think Bri before you comment again as your comments are very harsh.

[@jackwilson6707]

@@tillylouise ​ you’re right. I’ve worked in call centres since I was 18, I first worked for a company called capita and they just treat everyone like rubbish from staff to customers, I did learn a lot through the years though. Within 8 month I was floor walking and a year later I was working as a team manager on a permanent contract, I stayed there for 5.5 years as a team manager and it wasn’t until I left and took another TM job elsewhere i realised there is so many call centres out there that will treat there employees right and have a duty of care for there staff, support etc. people have this perception of call centre work is slave work and awful but it’s what you make it if you find the right company and work hard towards what it is you want to achieve it can be a really good career honestly. Keep doing what your doing I’ve been in your position before and you can honestly go really far. 😃

[@Charliemortonuk]

What’s the company you work for May I ask

[@spencercollison1695]

Call centres should be banned. After 4 years of being stuck in one in a city where I don't have any family and friends has been the worst time of my life. That headset on your head might as well be a collar chained to the wall monitoring you every second. Customers being absolute nightmares. I actually have my last shift tomorrow and I'm so fucking happy I could cry. Anythings better than a call centre..what a total nightmare lol

[@rhas20]

4 years?! You’re a trooper. Good on you for deciding to finally leave. I’m only 3 months into my call centre job and I’m already thinking of leaving 😩

[@redanapalm]

I agree with you , call centers should be banned , the same happened to me , moved to a new city , no friends , no family , i got anxiety attack on the third day of training , and i left on that day , i swear to never work at a call center again

[@Welcometothenow]

I agree. Call centers should be illegal. It’s honestly a nightmare. Words cannot explain.

[@philmoko6521]

👍😍 im also WFH i can really relate

[@j-zonol]

Anyone working in banking? I would like to hear you experience being at home working as a customer service rep. Also do they require you to reach certain goals etc?

[@barryevans277]

Omg I’m looking for the same advice. I got an offer to work remote customer service for a bank and I’m super curious to hear others experiences.

[@j-zonol]

@@barryevans277 I took the offer I start training soon. I'll see how things are and I will share the experience when I can.

[@30goals]

@@j-zonol oh yes please share :)

[@joAnna102911]

Same I just started to for banking

[@staci0429]

I just started for a bank collecting student loan payments. I just finished training, which was 5 weeks and a lot to learn! But I start taking calls this week so I will let you know!

[@torrancemcveigh4044]

So cute x

[@Autismteenandfam]

Thank you I enjoyed it

[@tillylouise]

I’m glad you enjoyed!😊

[@newsmoroccotoday8101]

Thank you sweetheart

[@stehosomreh9448]

Hi! Call center employee here from philippines. I love your chanel

[@tillylouise]

Hi, aw thank you!🥰

[@rahulpohekar3359]

how manny earning you this platform

[@yuiyui2947]

I start my new call center job in 2 weeks as a technical support agent for a big University. I'm scared and excited at the same time!

[@tillylouise]

Oh good luck! Don’t be scared, you’ll smash it!🥰

[@zeefromvenus]

hows it going? would u recommend it?

[@KiyaDaDiva]

How many calls do you normally take on a daily basis?

[@tillylouise]

It all depends on what call lines I’m on. Sometimes it can be between 15-20 and other days it can be 30+. I also do a bit of admin in between calls👍🏻

[@aliciataylor3499]

Who do you work for?

[@dotbliss]

R u working for teleperformance?

[@tillylouise]

No I wasn’t. I was working for a Pension provider

[@unknownunknown-th4wx]

You look gorgeous what skill is required for this job

[@bluemoonlight9765]

do you need a computer or you can use a laptop

[@tillylouise]

Good question! My work supply us all with laptops and if we require a bigger screen or more than one screen they will provide us with monitors but I just work off the laptop as I don’t have a dedicated office space at home👍🏻

[@rahulpohekar3359]

I will go in bpo after some days

[@breezyworn8055]

Where you from ??

[@heberbanegas1582]

London 🇬🇧

[@wdcozy1566]

😍

[@bluemoonlight9765]

is the pay worth it

[@redanapalm]

From experience , no

[@frobesjamie8540]

I worked for FIS green dot(us banking process) as call centre employee , it was pathetic, hell no of calls, daily abuses from customers and continuously tortures from FIS india supervisors. Till date I regret working for that company

[@scotthutchinson7606]

I work from home aswell. I can relate with everything you have said tbh. I see a little bit of myself in you. Coz I do exactly the same thing!! Keep up the videos! Great work!

[@karaibakasum9696]

Hello, new subscriber here 🖐️. Enjoyed watching your video.

[@tillylouise]

Ah thank you for subscribing!🥰

[@The-Benjamin-786]

Got some asmr from this

[@helloego3768]

Your eyes are so red man oh man I know the feeling!!!!

[@tillylouise]

Oh I know tell me about it! They get so sore from looking at the screen all day🙄

[@ralphlaurenceguevarra9144]

Subscriber from Philippines

[@adicamshorts9954]

You same here

[@user-tc5dp5qf2t]

From a call center rep, how did you get away with filming and posting it!?

[@tillylouise]

I no longer work in a call centre but at the time when I did and posted this video, I never mentioned who I worked for, never shared conversations or any private information about our clients or the company I worked for. So I haven’t done anything apart from film me! For all you know I could have just filmed myself talking to myself😂😂

[@user-tc5dp5qf2t]

That's what I was thinking but your company didn't have like a no technology on the floor rule? I'm not trying to rat you out or get you in trouble! I DEFINITELY don't know you, but I work in a call center... I think I already said that, but I wish I could. My shit is so sensitive I work with and my company is very strict, but I also have an employee for over 7 years now so...

[@user-tc5dp5qf2t]

So basically you don't work for them anymore SO you posted it now? I don't know if I said this already but I'm not trying to get in trouble I have no clue who you are I'm just curious

[@user-tc5dp5qf2t]

My neighbors think I'm a drug dealer cuz I'm

[@HLB313]

How are you talking and typing without typing what you’re saying 😳

[@MARS-ok4tf]

I love your videos new subscriber here.

[@tillylouise]

Aw I’m glad you enjoy my videos! Also, thank you so much for supporting me & subscribing!🥰

[@blissfulstarr5007]

What does your company specialise in?

[@tillylouise]

The company I work for specialises in banking☺️ xxx

[@KhyZer_]

new subs here keep it up 😊😊😊

[@tillylouise]

Thank you so much!☺️

[@user-yv2do1rd7b]

Yup that’s exactly how my routine is just at night and in canada! Same stuff tho . WFH call centre . Retention and credit operations for one of Canada’s largest service providers . What I don’t like about it is the feeling you are glued to the desk , I was a team leader for a bit and it was so much better lol but they needed ppl on the front line 😢 Thanks for the vid I loved it ! Keep shining girl x

[@niamatullah855]

How i find jobs like this plz guide me?

[@AliAhmed-bu7gp]

Atleast she get money from inside her home

[@tobytheshihtzu2910]

New subscriber here 😊😊

[@tillylouise]

Yay! Thank you for your support😊

[@ravirajkhandekar1751]

are you working in customer service

[@tillylouise]

I do yes😊

[@heberbanegas1582]

No she's work in library 🤣😂

[@ginashiel105]

I hope you're paid really well for that job....!!!

[@tillylouise]

I suppose it’s a decent wage😂💖

[@Hof79905]

I know the company she worked for.

[@lovelydarlinghari]

HI SISTER I NEED YOUR HELP PLEASE TO ME

[@theancientsam]

washing your face and crisonts, half the video is an intro :/

[@theancientsam]

and 1/3 is an outro... thanks for the video

[@_t.silv4]

Why are we watching your morning routine wtf

[@oimate9796]

I am not sure how Old you are but as a 26 year old who works for a Company Named Mitie (You might of heard of them if you are from the UK) But I work as a Helpdesk coordinator in the Costa coffee contract in a call centre. I work on a 4 and 4 off shift where I work from 7 am till 7 pm for fours days and have four days off. I have been working since last May 2022, and I have to say even though the pay is good and office is very lovely work in and now I live in a lovely country house 🏠 by myself where my Aunt is my land lady. I have to honestly state the job itself is self taught and has poor management. Also it drains your soul working there. I probably thinking applying elsewhere for jobs that Have a similar pay and what I like doing and want flourish in. I hope you life has improved since this was uploaded during height of Dreaded lockdown.

[@The-Great-Brindian]

I was once on a 'bad line' with a customer service call center rep. The young lady began the call with a deep exhale as if she'd rather be any where but on the call with me (I'd called in before and she'd failed to resolve my issue the first time round and tricked me by placing me back in the queue...) and proceeded to ask me how she could help me. I informed her the serial key for the software I'd purchased was NOT working. She checked her database and asked me to confirm if each character of my serial key matched the ones she was saying out aloud. When she said 'D' I misheard and asked: 'sorry, if you don't mind could you please repeat that just one more time ? did you just say E???' to which she calmly replied 'No... D. I said D', to which I replied 'ah okay, D...' and she got irate at this and replied 'No not E. D as in D for deaf', I got confused and replied 'What??? did you just say REF???' At this point all I could hear was silence on the line, no more background noise of her office and then suddenly the call ended. From the customer's pov, that was a really frustrating experience I kid you not.

[@tillylouise]

Oh my gosh what a horrible experience. She should have read out the letters phonetically so D for Delta etc… that didn’t sound like a nice experience at all. So sorry you had to experience that sort attitude from someone who is supposed to be there to help you🙁

[@The-Great-Brindian]

@@tillylouise Sorry she didn't say D for deaf, she said D for 'dunce' now that I recall correctly. Nonetheless, that was rude of her to say that on the phone. This was something that happened around 14 years ago btw

[@jumeirahkhan7914]

Hey sweetie can you reply me on IG I asked few questions

[@Macy2418]

I start training next month for a remote position in insurance for a company, I’m excited because I want to work from home( 1st time mom with a 4 month old). I have a family member who works for the same company and says they are flexible with schedules and they have a lot of stay at home moms who work there remotely as well. Im hoping I will be able to have my baby home with me while I work. My husband will be home the whole time I work because he works midnights, but he will need to sleep at some point too during the day. During training we are still planning on taking him to our familie’s to watch so I’m not distracted while training so I can take in all the info I can. Im planning on feeling it out to see if it is something where my baby can be home with me during the day where I can tend to him if need be like feeding or changing. My sister says she thinks I will be able to have him home because I’ll be able to be “away” if need be to tend to my baby. But I will see how it goes fingers crossed.