Day In the Life of an Airline Gate Agent!

[@Shmuggs27]

Was so enjoying the content till I heard "mansplain"

[@averageems]

That’s a shame, but as a woman who has been on the receiving end of many many men who have never been in the airline industry trying to tell me I’m doing my job wrong and/or how to do it better, I reserve the right to use the term :)

[@Shmuggs27]

It's just litterally an asshole or "explain"

[@Shmuggs27]

Because women do the same to me at work like Karins but we dont call it womansplaining I didn't say you couldn't say it just confused how you went for men as a whole by saying whenever a man explains something it's wrong

[@averageems]

Because they are wrong, 99% of the time. Again, if you’ve never been in the airline industry and you’re trying to tell me how to do my job, you don’t know what you’re talking about. And I never said women can’t be the same way, that’s why women are called Karen’s. I’ve dealt with plenty of those too.

[@Shmuggs27]

@@averageems you litterally proved my points they're simply idiots not mansplaining just ignorant giving you false information

[@chavant]

This is actually a dream job for me! Thank you for making this video! I know its a few years old, but I really enjoyed it! 💕

[@averageems]

SAYS SHE’LL TRY TO KEEP AIRLINE A SECRET. PROCEEDS TO SHOW LOGOS AND AND SAY AIRLINES NAME THROUGHOUT VIDEO.

[@amberalstott7484]

Thanks for making this video! I just applied for Delta ticket/gate agent for ORD. I just finished the HireVue interview and I hope I get a face2face Interview next. KZbin has tons of videos from flight attendants but not as much on gate- so thank you again!

[@averageems]

A. A you’re welcome! I’m actually making a video about the interview/hiring process so make sure to check that out once I get it on here! Good luck!!

[@amberalstott7484]

Great! Thank you :)

[@Ecoean]

A. A did you get the job?

[@amberalstott7650]

Enoch Clark Zhao nope 👎🏻 and I’m sort of glad now because I’d probably be laid off because of the covid

[@Ecoean]

Amber Alstott best of luck!

[@jefftabaco]

I came across you 'cause I actually recently applied for an airline customer service job and have my hiring event this week! 🤞🏽 So of course I've been scouring the internet for everything I can find. Great video and perfect timing for me lol

[@averageems]

Jeff Tabaco that’s awesome!! I’m actually in the middle of making a video about my hiring process! If it’s not up before then, I wish you all of the luck!

[@jefftabaco]

average_ems Thank you!! 🙏🏽

[@Amtran727]

Great video! Over the years I've been a Reservations Agent, Ticket Agent and finally a Flight Attendant. I've done it all.

[@averageems]

That's awesome!! I'm in reservations now (got shunted there during the pandemic) but I really miss the airport.

[@stephengoh5456]

You're naturally funny. Love it. Thank you.

[@averageems]

Thanks! I think I’m quite dumb. :P

[@mariamayub212]

Such a cool video to watch! I did not have a job as a gate agent at Seattle-Tacoma International Airport but in the past I worked for Seattle's Best Coffee in the airport and I also worked in the accounting department for host Marriott and my dad worked ramp for Continental so the airport life was big life that pie miss a lot. The whole airport becomes like your small community in a way. Really enjoyed watching this!

[@averageems]

I miss working at the airport so so so very much.

[@itsmorgananne4769]

I just got back from Cancun on delta today! It was a great flight and all of the crew was very friendly and sweet! I can not wait till next years vacation... I will be flying with delta Incase you we’re wondering 👍🏼😃

[@scottievaldez4194]

I saw Delta as well. Good airline! :) I hope they realize what a good employee you are and the amount of professionalism you carry

[@averageems]

Thank you! Sadly, I no longer work for them, but they were a very nice employer to work for pre-pandemic!

[@miaviation-railway]

@@averageems Thank you for keeping this video up regardless! It was very helpful to watch before applying :)

[@averageems]

1 LIKE = 1 HOUR OF EXTRA SLEEP I'LL TAKE THIS WEEKEND ON MY DAY OFF

[@jorgevillalobos3067]

I'm a gate agent too and I can feel so goddamn related about the speaker announces thing 😂😂😂

[@anthonythebiga8489]

Looks like you work for Delta. I flew on Delta back in 2005 from NY to LAX with a connection from CVG. It was a good experience with a 767. I'll be flying again soon. Great job on your videos.

[@endrewcosta6391]

That's so nice ! I play exactly the same role here in Brazil. Even operating the jet bridge lool. The vid was very useful to acquire professional vocab. Thanksss !

[@PureAloha78]

Great video! I figured out what airline you worked for as soon as I seen the airport map. Been there once. It was a hell of a walk from gate to curbside. Lol

[@averageems]

I had to make that walk at LEAST three times a day, back and forth ;(

[@PureAloha78]

average_ems omg

[@ThePanred]

First time flyer..i wanna make everyone's life easier lol...what do i need to hand you once i approach you..sorry tryin to lower my anxiety. Love the video

[@averageems]

No worries at all! So you don’t need to do anything until we start to board! Find your gate, maybe verify with the gate agent to make sure you’re where you need to be (the display will tell you where the gate is flying to, what the departure time is, and the flight number....all of this info should match up with what’s on your boarding pass). So just take a seat and relax! You’ll get a plane seat assignment about 40 minutes before boarding time) Then just listen to what your gate agent tells you! :) for first time flyers, it’s usually okay to board when they call for zone 1. As you board the gate agent will scan your boarding pass and hand you your seat assignment. And then you’re good to go! :D it’s super easy and stress free, I promise :) good luck and have fun!!!

[@puppiesrlife]

Hi thanks for making this! Have been considering this type of position and was wondering a couple of extra things: Can you choose your shift? How long do you go in hours and can you pick part time if needed? I noticed you started in the 5am hour and were still there at noon. If I'm starting that early I'd hope to be off way before that lol. Also in some other videos some people have very specific uniforms to wear for that position and some seem to dress casual like it appears you are here. Are there hard and fast rules about that? Thanks!

[@matthewbiason4671]

You should make more videos on your story the hiring process and how to like search for this job specifically and how you found it

[@animejay157]

Holy crap when did you get 3k subs? I remember your super baby days back when you had like 30 subs. Keep up the good work. ^-^

[@averageems]

Anime Jay Awwwww thanks!! 😍 hopefully my growth will be more now that I plan on posting more regularly. :3 thanks for sticking around!! ❤️❤️

[@nanditasmithback7636]

is that Minneapolis st paul Airport?

[@averageems]

yes

[@ElleMonetLLC9064]

This video was interesting. I work for the same airline that you do and I’m currently in the process of waiting on a transfer, and hopefully the transfer is not only from one state to another but from below wing to above wing. And the Middle-age white man comment is very very true LOL

[@ronandash]

I was a ramp agent for Delta Here where i live but under a contractor and man them contractors love to delay flights and us rampies have to suffer. Try working a 9-7 and then be told oh you have to stay till 2am because a flight is delayed and we cant let you leave until the problem is fixed. Mind you it never got fixed till later the next day. I went to work the next day as a zombie and pissed so many people off that i was like fuck this im out

[@robinwilliamson2262]

okay. she works for a major... BECAUSE the contracted companies don't have 2 entrances... all they business be in one place... I member ATS entrance was through another airlines doors.. let see what we can figure...

[@daisykaee]

My dream job! Especially for delta!

[@katesmith8897]

I know a girl who is a gate agent for Delta

[@katesmith8897]

@@daisykaee yes

[@georgianaileqe4865]

Do u get days off and how much sleep do u think u get?

[@averageems]

Hey! I do get days off. :) the airport I work at does four ten hour days with three days off in a row, but everything is based on seniority (hours worked, days off, etc) And I get enough sleep, I just pick up a lot of shifts and end up working 12-14 hour days.

[@georgianaileqe4865]

@@averageems omg thank u so much this video is really helpful ❤

[@averageems]

No problem!! I’ll have a video up this weekend explaining the hiring process!

[@witchdoctoralexofficial2149]

Just got hired w "your airline" I'm kinda nervous but excited.

[@averageems]

You’ll do amazing!!! I believe in you!

[@JesusGuzman-bb4jx]

I have an interview tomorrow at LAX for PSA so excited

[@averageems]

Good luck!! You’re going to nail it!

[@blessedladyrobinson5674]

Love the video! Can you. Tell me how long was yr orientation???

[@averageems]

Hello! Things may have changed recently, but when I went through it, my training was about three months

[@ecoRfan]

Looks like Minneapolis judging by terminal map

[@averageems]

Correct!

[@Bryces-Vlogs]

i wanna be a pilot but gate agent seems cool too, i think i will hold GA as a alternative if i end up switching my mind from pilot if you know what i mean

[@katesmith8897]

I'm a FA at Endeavor, hope to see you at the airport one day, you seem cool and gained a new subscriber. I love how you say Embraer

[@averageems]

Haha thanks! It’s kind of an awkward name to say :P

[@katinasmathers9637]

When you apply for the job are you applying for a certain airport? or do they put you where the current need is at?

[@averageems]

You are applying for a certain airport. Usually the only way for you to work in another state without actually residing there is if you’re a flight attendant - they’re usually based out of major hubs like Chicago, New York, Minneapolis, LA and will have you fly to your base airport for work.

[@ryanfromsaneli]

I'm looking to a passenger service agent with PrimeFlight here in El Paso, TX so this is pretty cool!

[@queenbqnzstyle]

I hope you never got in trouble for unintentionally revealing the airline.

[@averageems]

Thank you for your concern! But no. I haven’t. :)

[@katesmith8897]

Walking through MSP right now is my exercise 😂 especially since the tram is closed, I’m a flight attendant and yesterday I had to go to from the F concourse to the A concourse. I don’t even

[@averageems]

Oh god, I’m so sorry, 😩😩 you won’t have to hit the gym for awhile! I hope you’re staying safe!!!

[@katesmith8897]

average_ems Thank you!

[@Null778]

When is Chicago never having bad weather? Chicago Intl Intl tends delay EVERY TIME

[@averageems]

CHICAGO AIRPORTS ARE THE BANE OF MY EXISTENCE

[@Null778]

@@averageems that and Lubbock. One small cloud and delays through the roof!

[@vishnurajeev7440]

wow ! its so interesting !! i am currently doin practical training for Airline/airport Ground agent .

[@averageems]

That’s awesome! What airline? And good luck!

[@DarlingEphraim]

Hi there, Thank you so much for this video!!. Can you please make a video on the hiring process and tips. Highly appreciate!!! I’m trying my hardest to get a job as CS at a airline

[@averageems]

Girl, I’m already in the process! :D subscribe so you know when I upload it! Should be by next week :3

[@dustyfireworks585]

What type of discount do you get when booking a flight?

[@averageems]

I only have to pay taxes. Which varies one where you’re flying. For example, it cost me 20 dollars round trip to Chicago.

[@TheStargalsen]

Would you like to help me join delta airlines??

[@TheStargalsen]

@@averageems would you like to help me join delta airline??

[@peterglevine3660]

This middle aged white man is writing a book about travel KAREN :) and I found your vid delightful! Thanks

[@averageems]

Congrats, Boomer.

[@BeanBunnyBass]

I really enjoyed this. Thanks!

[@averageems]

Bean Bunny thanks!!!

[@dannywilder5839]

Maybe I will run into you at MSP sometime! Was just recently hired as Delta ACS seasonal. I do have a couple questions for you, though. At the time of this video were you not required to wear a uniform? It seems as if your attire is casual and wondered if that was going to pose any issues down the road. My other question for you is.. how is security different than TSA? Am I still required to take my shoes off? Laptops on a belt? I appreciate all your input!!!!

[@dannywilder5839]

I just watched your Q&A video and see that you no longer work for said air line! Oops!

[@averageems]

Hello! I am wearing a uniform. :) They've changed it over the years, but at the time of this video, we had several shirt options to choose from; what I'm wearing in the video was one of them! Now we all wear purple and white. Security is not as intense as TSA. Since you've already been vetted by the airline, you aren't required to take shoes off. You scan your SIDA badge and scan your programmed finger print to verify your identity. Belts are taken off, simply because of the metal buckle. Everything else just goes through the xray scanner like normal, you walk through a metal detector and you're good! Really quick and easy. Good luck! I am no longer an employee, so the chances of seeing me are a little slimmer. :(

[@dannywilder5839]

@@averageems Thank you so much for your detailed response. Your video helps me a lot know what to expect in the next coming weeks. :)

[@averageems]

Haha it’s okay! Good luck!! I hope you enjoy working for Delta as much as I did!

[@dannywilder5839]

@@averageems Thanks a bunch. Returning to the company after a pause due to military deployment. I worked in reservations for just under 2 years and am happy to come back. Would you consider coming back to it?

[@Ben-db5re]

What time do you wake up?

[@lucasworldd]

You work for delta

[@averageems]

Yes

[@jessemetro1891]

If the delay is an hour or less, telling them it is being "cleaning & catering"--especially for Covid -19 reasons.

[@leaxliza]

How many days a week do you have to work? Either part time or full time?

[@averageems]

So it depends on what you’re hired for. I was hired for full time, 40 hours a week. I worked four ten hour days and had three days off in a row.

[@jacksommers2510]

Will you show opening door

[@averageems]

Unfortunately no. :( I work flights alone so no one would be able to hold the camera and there isn’t a good spot to plop my phone down while I do it solo.

[@jacksommers2510]

average_ems ok

[@hunminoz9019]

Can’t wait to join the aviation industry. (ethiopian Airlines

[@averageems]

I’m so excited for you!!! You’ll do great and have so much fun.

[@hunminoz9019]

@@averageems thank you 🙏🏽

[@heatherkimbrel1287]

Hi! Loved the video! I have gotten hired to be customer service ticket and gate agent. Ready reserve seasonal. Do you have idea what the seasonal means and where I might start?

[@averageems]

Hello! Seasonal means you’ll only work during peak times. Usually this means during the summer and then during the holidays. My guess is they’ll start you on gate, as what you do on gate will also translate over to ticketing (rebooking passengers, tagging baggage, dealing with oversold flights). Good luck and definitely let me know how it goes!!

[@heatherkimbrel1287]

average_ems thank you so much for the info! So how does the bid work? Will they call me when they need me? What if I have another job or on vacation, how does it work? Thank you again. I’m so new to this new adventure and haven’t been give a lot of specifics yet.

[@lookitsjulie]

Love this! I was going to make a similar video but it’s just been soo busy!

[@johnlongdong2231]

Loved the Chick-fil-A joke.😄 I'm interested in working in aviation and being a gate agent looks fun and challenging, but I've heard the pay is pretty low. Are there ways to get promoted to higher paying positions if you start as a gate agent? And would an operations agent be a step up in pay?

[@averageems]

So depending on what airline you work for, pay will vary but there’s always room for advancement! Gate agent would go to red coat (delta’s title for supervisor) and then to management. Operations could be considered a step up, depending on experience. I’m not entirely familiar with the ops tower positions and pay rates.

[@johnlongdong2231]

average_ems Thanks for responding!

[@robinwilliamson2262]

well unless she works for a contracted company who entrance is through the great and long lasting DELTA, she works for DELTA... case solved..

[@tyhayes417]

Do you work for delta !

[@charaedcaulk2200]

this was soo helpful thank you

[@FrankGV]

As a Chicagoan I apologize for our shit weather making you work double

[@julesjohnson7127]

Are you still a gate agent in 2022?

[@averageems]

Unfortunately I am not. I was laid off around the start of the pandemic and decided to go back to school! Those two schedules do not mesh well. :P

[@alitabaker99]

@@averageems Do you plan to return to the airport workforce in some capacity in the future, or do you have other plans? Thanks for the video

[@averageems]

I actually have recently thought about going back into the industry…I miss it a lot.

[@ChristLyK1]

Cool video ☺️

[@amcdonal86VT]

I guessed the airline! Air France!

[@averageems]

Close! We partner with Air France!

[@jessicaclemons8363]

Is gate agent a good job and do it have base in different city like flight attendant?

[@averageems]

Jessica Clemons Yes! I love being a gate Agent. You usually are based at ONE airport and stay there; but there is TDY which is temporary duty leave where you go to another airport and help out if they’re understaffed.

[@jessicaclemons8363]

@@averageems thats good how is the benefits or pay if you dont mind me asking

[@averageems]

Jessica Clemons Pay not so great, on the lower end of average. Will also depend on what airport you work at. Travel benefits are really why anyone works for an airline. Health benefits on the other hand....meh. I’m actually planning on making a separate video explaining the pros and cons of an airline job!

[@jessicaclemons8363]

@@averageems okay ! After i finish school i been considering flight attendant

[@danapb]

​@@jessicaclemons8363 do it! I started as a flight attendant when I was 20 (a long time ago!) and worked for 5 years. Some of the most memorable experiences of my life. 😉

[@beautyqueentia12]

What are they schedule time?

[@averageems]

It depends. I worked four ten hour days with three days off in a row, but it’s all based on seniority. They do shift bids every quarter.

[@beautyqueentia12]

@@averageems I mean what times do they have

[@averageems]

Depends on the airline and airport. My airport and airline operated from 3am to 1am.

[@gh0tc0rmediagroup65]

Yeah...You had to show Delta Airlines

[@averageems]

Yes

[@nathanieltexas8715]

It’s Delta

[@averageems]

JUST EXPOSE ME WHY DONT YOU

[@Ben-db5re]

average_ems you literally say it when you speaking on the megaphone and when you film the plane it has DELTA written all over it also your lanyard has delta on! 😂 😂 😆

[@averageems]

IT’S ALL PART OF THE JOKE. :P and there’s always liability issues if I actively SAY it....from my own mouth.

[@17thUnicorn]

Very interesting 👍!!

[@isaacmckissick1068]

You work for Delta

[@averageems]

Clever deduction

[@unknown-im2bh]

average_ems 🤣🤣

[@sadeemmanuel9275]

What are your hours ?

[@averageems]

5am-4pm

[@claudiohuttick9425]

Obviously you work for Delta

[@lukemelton2966]

There is actually no such thing as a tarmac but otherwise great video!!

[@averageems]

Tarmac is considered any area where planes are parked or boarded! It’s easy lingo for those outside aviation. It’s technically called an apron (gate agents usually call it a ramp as those who work out there are ramp agents) but most people know it as tarmac! I work at an airport...I know the terminology! :)

[@lifeoflatoyaaa]

so much for appearance

[@averageems]

??

[@Moe-rj1xp]

Delta

[@christinaparker1289]

it dealta obvi

[@donaldruppert9968]

Delta airlines