Broken Bosch Hammer with no warranty and a very unhappy Customer. Simple or Expensive fix?

[@michaelmustermann6527]

I really enjoyed watching this one. Thank you for including the whole process and not just cutting it down to the fix right away. It was a lot of fun to see you go back once you realised it still wasn't fixed right.

[@darthdaddy7254]

6:43 "Son Of A..." nothing like a LOL moment to yourself at 1:00am. Keep up the informative videos Dean. All the best from Vancouver B.C. Canada.

[@colinevans7134]

We are only human and we can't get it right all the time, there's no shame here and keep your videos going, Top man for fixing tools and I've learned a lot from watching you. ❤❤❤❤

[@nikspanakis]

That was 100% fatigue brake attributed to bad thermal treatment, that's manufacturing error. There's no significant shock load there to justify the failure and there's a slip clutch in drive train. Should be covered even after the warranty expired...

[@electrickal1]

Judging by the damage and location of it, id definitely say that machine was dropped or thrown down straight onto the tool that was inside it. Possibly even a diamond core cutter.

[@rodpatient9]

Nice one Dean! That really goes to show the importance of a final QA check of everything before signing a job off as "repair completed".

[@brownmilligan1936]

you are the best. thanks for your time.

[@boberson83]

It's pretty pretty absurd that requiring people to register for an extended warranty is an acceptable business practice with how much every single one of these tool companies advertise this warranty heavily. It's just a sneaky way to get out of honouring the warranty as I'd be genuinely surprised if as much as 10% of the people buying the tools register the warranty.

[@Demanduk]

Another sneaky way to obtain personal information that they can gain revenue from passing it onto 3rd parties

[@Charlie_Crown]

​@Demanduk ....that's the main part of this practice, information

[@zaxmaxlax]

it is sneaky. People see 3 or 5years warranty on the box and think they will be fine. Most euro countries are 2 years minimum for whatever you buy, some are changing for 3 years minimum. 1 year only is absurd, specially for a 500eur machine.

[@TD75]

It's annoying but many products have had this for decades....long before internet. They want the warranty to be granted for the original purchaser.

[@garyallport18]

​@@zaxmaxlaxthis tool cost alot more than 500 euros

[@debeeriz]

in nz because of our consumers guarantee act, that machine would still be under warranty whether you registered it or not, but bosch could get out of it if it was bought by a business as the warranty only covers people and not businesses

[@WCSPete1]

Superb channel Dean. I've learnt so much. I can't wait for my Makita stuff to break down, even though they're virtually new. Thanks a lot mate

[@ElMariachi1337]

This customer got lucky he didn't wreck his whole motor, but then again that gear should not have broken off those teeth that fast. Also wasn't the first Bosch gear I've seen like this on your channel. Thanks for another great video!

[@kojaqvidya5261]

In aus its 6 years warranty and doesnt need to be registered.

[@smashyrashy]

Thats how it should be

[@Rob_77]

Yep damn lucky here

[@GRamerDim]

that's because australia is australia and it's in the middle of nowhere

[@Rob_77]

​@@GRamerDimwe like it that way 😂

[@jaredbryant8297]

That’s why y’all lost your rights during Covid 19

[@wastelander69]

Thanks for the video Mr Dean I enjoyed this video cheers bro

[@deandohertygreaser]

No problem 👍

[@nickmail7604]

You're in southern Ireland which is in the EU, and EU law states that all warranties on electrical tools must be covered by the seller for a minimum of 2 years for repair or replacement, so this drill is still under warranty.

[@tarfirl4684]

This is. The way

[@cristianstoica4544]

I don't know about that. If I buy a tool for a company they automatically 'derate' the warranty to one year. Crazy

[@nickmail7604]

@cristianstoica4544 well EU law is fact, the one year warranty is with the maker, who will often agree to extend it if you register online as Dean has said, but the EU 2 year guarantee is with the seller of the item, so if you bought the tool from a local DIY outlet it is they who have a responsibility to meet the repair cost or the replacement cost for 2 years from the date of sale, I knew that to be fact when the UK was part of the EU and just checked to see if it was still on the EU statute books and it is. In the UK many outlets had begun to do the online registering for the buyer because that way the extended manufacturer warranty got them out of this obligation, however we left the EU and its all changed in the UK now.

[@eduardocarvalho1547]

Yes, 2 years for private buyer, but only 1 year if bought for a business or professional user.

[@nickmail7604]

@eduardocarvalho1547 no the EU law applies to all purchases whether by an individual or an organisation, whether for private use or commercial.

[@kevinchamberlain7928]

None or few of us do the register thing because we're too busy running on the hamster wheel to stop. The bastards know this, hence their devious little trick.

[@danimkn579]

Yeah, they know where to earn and how to empty customer pockets

[@Dr_V]

This kind of warranty issues are actually a legislative problem. Here the vendors have to manage warranty (not the manufacturer directly) and there's a legal minimum of 24 moths for everything except specified consumables (for tools and machines, some other consumer products may have shorter warranty). And you don't need a warranty certificate or even a written receipt, you can use any purchase proof document including electronic (e-mail) receipts and even bank records if things escalate to a legal complaint. Big brand tools are usually serviced, but cheap/hobby ones more often get replaced entirely.

[@6atlantis]

I registered 6 tools I bought(individually) with Bosch using the included cardboard insert, nowhere did it say I had to warranty online. Fast forward a year and my gop 28n(the one you just fixed) stopped functioning. Bosch tried telling me none of my tools were registered. Luckily they must’ve known I was being honest and “back” registered my tools. Sent me a brand new multi tool. On old one speed control was fine, it was vibrating but not cutting. They said it was the gear box in the head? I did forget to register my replacement though 😂 this was in the states btw

[@jeremiahlittlejohn922]

Love your content, I was wondering if you might ever do a review of best and worst tools that you see on a daily in your opinion. Drill comparison, rotary hammer, jigsaw, power planner etc. Cheers mate

[@AnthonySmith-hr2kp]

Nice job catching that broken gear. Thanks Dean.

[@chippyminton8711]

Nice fix Dean and a lesson for the owner to register his machines on future purchases to extend the warranty

[@TheSudsy]

You can actually hear the chip "tink" at 28:33 asw it pulls out of the grease and hits the magnet.

[@gutsngorrrr]

Always register the warranty, the customer won't make that mistake again. But Bosch needs to sort out why these are breaking so easily, as that machine looked like it had seen very little work. To be honest Bosch should cover the replacement of the broken part, even out of warranty, as it's obviously not fit for use and I thought that was covered under consumer law.

[@boberson83]

I don't think companies are protected by consumer protection laws the same way private individuals are

[@cheapasstech]

@@boberson83they are not - sometimes we only get 3 months. Getting ‘fleet’ contracts are sometimes better for your wallet.

[@markbennett6037]

I've about 20 makita tools, I've never registered any of them, but I'm a diy not trade so my tools have an easy life, especially for makita quality.

[@Mee10792]

I was reading Sale of Goods and Supply of Service Act for Ireland and it looks like the buyer is stuck with the guarantee offered. In England, the product has to last a reasonable length of time and that can be up to 6 years. I didn't know that about Irish Sales law.

[@icsx]

The warranty Bosch uses is stupid. Hikoki for example here in Finland requires only the serial number on the receipt and you get 3 year warranty for the tool, batteries and charger.

[@ZAPATTUBE]

That's the way it Should Be. Every where.

[@MrHowieZ1973]

These hammers are worth every penny you spend on them. So much work that you cant do without them

[@Tøger-v3d]

Hey. Here in Norway there is a 2 years warrenty and 5 years for items that is apose to last more than 5 years. I think those sites online for registration is not safe to put personal info on. It should be fixed by the help of a receipt and the workshop ho repairs the item .

[@johnmolnar2957]

good catch on an easily missed problem. but seems to be a manufacturing flaw to fail so soon .

[@waynetaylor2784]

Luckily in Australia, our consumer law overrides warranties like these ..

[@Rob_77]

Crazy isn't it, so lucky with warranties here in Oz by the looks after hearing this.

[@magnets1000]

How does the tool keep the required amount of air between the two plunger/hammer? Just the seals? Do you need to calibrate it when assembling?

[@Stefan_Kawalec]

Excellent video!

[@tomalley798]

That’s ridiculous. Bosch should pick up that tab. In fact at one year new, I wouldn’t expect only a new one.

[@peternixon7167]

Great video Dean, one small suggestion, your train ear can hear these faults, but mine don't always. Would it be an idea to put a before and after at the end of the video, so that we numpties can hear the difference? Just a thought. Cheers, Peter NZ.

[@MarkEye-r5d]

nice catch with the broken gear.

[@jamesmoon8947]

Splendid 💯

[@bigdavedownunder]

Might be an idea to have a computer or tablet people can register in store while they are there might be a way to increase sales.... especially with older customers who might not be on the internet

[@tc2851]

Excellent suggestion 👍👍

[@SpecieltBrugenavn]

Could it be caused by a bad armature top bearing? It looks as if the armature gear shifts sideways when the new gear is installed at 32:07

[@jaygotti5763]

I had exactly the same thought when i observed this 🥸

[@ciesi]

i also was like, "should it move when putting the gear in"?

[@dougsaunders8109]

Dewalt Festool the same three year warranty using the same process. They provide it you need to play the game as consumers.

[@sventorgersen7545]

I Hope someone from Bosch sees that and brings the company to pay for this reparation for the customer and Dean.

[@finbargolden5825]

Well done for picking up on the fact that the gears were damaged. Anyone else would have just assumed that the o- ring was the only problem.

[@duncanashley5907]

You need to register within 4 weeks of purchase also for the 3 year warranty or Bosch will only give you 1 year

[@joeblogs5163]

So much for buying things, that are meant to be fit for purpose, when they have a design fault.

[@ZAPATTUBE]

You usually give costs estimates. Was that over 200 euros. Gear had to be at least 100 euro.

[@stuart6973]

Great find with that gear tooth 🦷 Question, what kind of grease do you use for air tools ie, impact gun hammer/bearings?

[@theshemullet]

The Columbo of tool repair. Where do you pick up your Wiha screwdrivers, buts and wrench

[@OUTILSCLIPSQC]

Tu es vraiment bon pour ouvrir les sds il a beaucoup de pieces sa mimpresionne a toute les fois haha , cest relaxant a regarder

[@darylhudson777]

ALWAYS SAVE RECEIPTS FOR EACH MONTH IN A ZIPLOCK BAG IN A FILING CABINET WITH DIGITAL PICTURE COPY ON MEMORY CARD/CLOUD, ETC

[@foetusdeletus6313]

No

[@Bigtbuilder]

In the UK we have very excellent piece of legislation called The Consumer Rights Act 2015 which gives a consumer cover for manufacturing defects for “a reasonable period of time” so there is no such thing as a limited time guarantee or warranty any longer and the contract is with the retailer not the manufacturer. I recently made a claim against a well known retailer for a 5 year old Sony 60 inch tv that developed a fault and got a brand new one despite initially being told “it’s over a year old so not our problem”.

[@mortenwinslw2785]

EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees.

[@danimkn579]

I just hate when my new tools starts to face problems. I can feel the guy's pain because we don't have warranty here of these brands in Pakistan, so any problem, gotta check my repairman.

[@schmuhf]

Your video made me think "I should register my most recent tools with Makita, then". Opened their website and realized that they only give you four weeks after purchase to register the tool and get their 3-year extended warranty. Not a good look, if you ask me.

[@nelchan2421]

32:09 Why is the armature gear moving?

[@simontravis7452]

Dean, which failed first the gear or the o ring, and one cause the other ?

[@markusdd5]

Bosch really should eat this one. This is such an obvious material fault. Metal weak spots can happen and obviously you cannot scan tool parts like you would with aircraft parts, just too expensive, but if it happens at least own up to it. 1 year default warranty for such an expensive professional tool is a joke. If they keep going like this it'll be cheaper to just buy a Parkside, Mellif or whatever WingWongDingDong and dump it after a year and get a new one.

[@funkojones2947]

Good catch, many would have thought they had it sorted with the O rings and just slapped it together !

[@joelfernando1]

You joking right? If this guy did the job he has been paid for and cleaned the tool he would had catch the damage first try. All this dude does is the strictly necessary. Not saying hes not good at reparing tools but hes not clean and would not handle him any of my tools.

[@jurgenjager8657]

Fehler beim härten vom Werkstück. Kosten sollten nach so kurzer Benutzung von Bosch auf Kulanz übernommen werden.

[@samuelhughes4052]

What makes is that green drill you use to screw the tool apart

[@DaveGreeneramblingcarpenter]

I really dislike that after buying tools in a shop, who I've paid,that I have to register a tool online, what a load of bollocxxcx😅

[@jaredbryant8297]

It’s common sense Keep your receipts and register

[@ahmedhesham8980]

Unfortunatly the new production of this edition have proved to have many and repeated mechanichal problems specially in gears and pl

[@plunder1956]

The hunt for those broken teeth was no fun, they shouldn't fracture like that. The customer was lucky that you could find them.

[@jameslovering9158]

Sucks you need to keep receipt even though its registered .......

[@jameslovering9158]

Bosch should enable a upload of a receipt at point of registration, problem solved.

[@HostileButHonourable]

Extended warranty should be registered by shop upon purchase. But why it isnt automatically applied regardless is a dirty little Bosch scam.

[@simonhandford1013]

Classic case of profits before customers. Quality suffers as a result. I own a 24 year old Bosch gbh but after seeing I won’t be purchasing the brand.

[@blacklisted4885]

Are Bosch professional really as good quality as they once were? Thats a bad fault after such little time. What is the best SDS hammer drill these days

[@kevinchamberlain7928]

No, they are not but none of them are. Mafell is old-school German engineering, or close to it but you pay for it. Even Hilti is a lesser product nowadays.

[@LlamitaFiel]

Best SDS is Hilti

[@riba2233]

Just go with makita

[@blacklisted4885]

@riba2233 tbh that's what I've done so far. I have all makita tools. Looking at SDS but until recently the cordless ones are crap I heard. Really need the modern very powerful batteries

[@riba2233]

@@blacklisted4885 no worries new ones from xgt line are badass, whole range of options for both tools and batteries.

[@Malossianoplus]

Honestly nowadays even German's parts suck a lot. Last time a bosch gbh 5-40 dce with a stricker pin and now this.. and in both cases no warranty. Very disappointed with bosch..

[@tarfirl4684]

Under EU regulations ALL electrical goods have a 2 year warranty full stop, never mind the 1 year warranty that most companies suggest an electrical device might only have

[@irishrebel1976]

It still blows my mind that people don’t register their tools. Especially if it’s something you’re using every day.

[@deandohertygreaser]

I'm guilty of it myself

[@donkeykong7777]

Surely you've got similar consumer protection laws to the UK over there, one year warranty or not, an item of that value would be expected to last many years. If the manufacturer ignored these laws I would just take them to the small claims court. It's a shame about forgetting to extend the warranty though.

[@tonydarby9096]

I believe in the UK these protections do not apply to commercial purchases. If you buy as a business less protection as you are not considered a consumer.

[@Compasscard]

Within EU, there should be a 2 year default warranty. Are you sure Bosch isn't cheating ?

[@tonydaddario4706]

In NI not in EU.

[@samthenerf]

@@tonydaddario4706 99% Dean is in the republic

[@samthenerf]

The EU consumer rights directive only applies to consumers "acting for purposes which are outside his trade, business, craft or profession" so probably not this guy, but you never know, perhaps it was only ever used around the house for hanging paintings or something.

[@RoweSandberg]

​@@samthenerfThis tool is 120V so it can (in Ireland) only be used on worksites with a stepdown transformer, i.e. only for professional use.

[@johnthresher259]

Dean, do you get much feedback from your customers assuming they have watched the videos? And anything from manufacturers?

[@smashyrashy]

Feedback Like what?

[@johnthresher259]

@@smashyrashy While I wasn't asking you, I wonder what people whose tools feature in his videos say and whether manufacturers comment on his comments about their tools since Dean doesn't mince his words if he thinks the quality isn't good etc.

[@Marcus3.14]

Skimpflation creeping in

[@RoweSandberg]

Enshittyfication!

[@Dustin_the_wind]

Bummer. Way to stay in the pocket, Dean.

[@garyallport18]

Dean what kind of grease is recommended for grinders

[@Greg-k4j]

Don't understand why the owner is pissed off at his own stupidity in not taking a few minutes to complete the registration...

[@hugonoblet-uz8vq]

Troll i assume ?!

[@jaredbryant8297]

No, in America we are pro business, unlike you Euro types Registration helps protect against rolling warranties. The warranty is for the original purchaser We do things in a way that small businesses can actually afford to start up

[@jusb1066]

@@jaredbryant8297 small business like international billion dollar companies

[@hugonoblet-uz8vq]

@@jaredbryant8297 i totally agree. But i can't see the link with my answer

[@CompuWhizz]

😂😂😂😂 ​@@jaredbryant8297

[@stevejagger8602]

That's disappointing for such a new hammer drill from Bosch. Are these companies skimping on quality by out-sourcing their production in order to increase profit? If so they are destroying their reputation for reliability. Cheaper OEM brands will fill that disappointment.

[@amcluesent]

Bosch cheapening out using Chineseium for the gears

[@hugonoblet-uz8vq]

Bosch "pro" service is awful, ecen for a machine under warranty. I got a GTM12 saw that failed after a couple hours of use. They took a long Time to say that can't be repaired as its no longer produced. The tool was still on website with price... They sent me another model that do not have the table saw feature without asking me ! All of this took 4months. I still wait for a refund...

[@ceto9125]

Die Qualität von Bosch war auch schon mal besser... Aber dann 20-30€ an neuem Schmierstoff zu sparen ist aus meiner Sicht der falsche Weg. Wenn dein Auto einen Motorschaden hat fährst du ja auch nicht mit dem alten Öl weiter oder?

[@RoweSandberg]

Verschlimmbessern! 😂

[@vladisolo7477]

Hi Dean. Warum wäschst du nicht das Getriebe einfach sauber. Bei so einem teuren Gerät würde ich unbedingt alles sauber machen, anstatt mit dem Magnet nach den abgebrochen Teilen suchen!

[@deandohertygreaser]

Ad said at the beginning. The customer was not happy about getting it repaired and didn't want to spend money on it. So I had to keep the repair as cheap as possible. Within reason

[@MrHolzwood]

Koja bruka za Bosch...i to profi mašina za teške radove.

[@joe2mercs]

No way should the hammer slip back and forth under it’s own weight. I would measure the thickness of that ‘o’ ring, it looks thinner than the replacement, and not through wear either. Might be good when new with plenty of fresh thick grease but once used a few times a thin ‘o’ ring will ruin the floating hammer action and so kicks back on the gear teeth.

[@alouisschafer7212]

Too little grease and the grease is too viscous cant flow properly in the gearbox thats when you get a gearbox that looks well greased but the gears are bone dry while the grease is all stuck to the housing.

[@TruePatriotfreedomfront]

€20 for such a little of grease 😖🤨🤔I will just 🤐 it

[@deandohertygreaser]

I'm going by the amount needed for the hammer. It takes 90ml of this Bosch grease. I didn't use 90ml here, I'm just letting people know the normal costs. The grease costs around 45euro for 225ml tube. So when servicing a hammer it can cost 20 euro for this grease

[@TruePatriotfreedomfront]

@deandohertygreaser 👍

[@electrickal1]

Judging by the damage and location of it, id definitely say that machine was dropped or thrown down straight onto the tool that was inside it. Possibly even a diamond core cutter.

[@cheegebvvbvvbbhggf8638]

Try not to swear in your videos I'm glad you say son of a instead of the b word keep up with all the good work you are a very good man at repairing all those broken machines

[@kevjo13]

It's his fault for not registering or online. He can only be mad at himself!

[@tonydaddario4706]

Fault for what, no part in a premium tool should be failing like that after around a year of little use. It's not fit for purpose whether he pays for the repair or not.

[@merikatools568]

If you invent in noise canceling headphones you never get bothered with those grinding noises

[@octymocty132]

To be honest your showing us how theh industry is screwing us and how crappy tools have become

[@stuart6973]

Great find with that gear tooth 🦷 Question, what kind of grease do you use for air tools ie, impact gun hammer/bearings?