Dell SupportAssist OS Recovery (Official Dell Tech Support)

This comprehensive overview of Dell SupportAssist OS Recovery covers the 4 main options in the recovery environment including additional information about the SupportAssist Recovery Tool. The tools contained therein are designed to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
Note: Whenever your computer is unable to boot to the operating system after repeated attempts, the SupportAssist OS Recovery should automatically launch.
00:00 Intro | Dell SupportAssist OS Recovery
00:15 SupportAssist OS Recovery | Environment Options
00:59 Accessing the Boot Menu | SupportAssist OS Recovery
01:32 SupportAssist OS Recovery Options | A Quick Tutorial
03:02 SupportAssist OS Recovery | System Reset Process Details
03:42 SupportAssist System Reset Restore Data Backup Steps
04:10 Getting the Tool | SupportAssist OS Recovery Tool
If you have questions or need support, contact us through social media on Facebook at dell and Twitter at dellcares
You can also join in a chat on our Dell Community Forum at www.dell.com/community and click on Support Forums. To learn more about our Dell Community Forum check out dell.to/2tbhVvt
For additional guidance with your PC's maintenance and troubleshooting visit dell.to/2te92S1

[@boeingpameesha9550]

Very useful, very helpful!

[@adityasrivastavaexercisefo4036]

It works 👍👍 Thanku so much

[@TheSourceOfAwesome]

Amazing new tool, every IT technician should know about it

[@ITseNano_YT]

Very helpful, got stuck at recovery mode and still loading supportassist Os Recovery for 5 min now 😂

[@georgegm]

3:01 - So does it mean that it's not neecssary to backup the data of my new laptop, since there will be an image of my system available to download in case I want to perform a factory reset? I just bought a Dell Inspiron i5502-M20S and I'm on a doubt in this regard.

[@leaftechmedilife]

Informative👍

[@yourfaveswedishboy]

Thank you for the help my Dell computer has not been working for a long time and it always showed SupportAssist every time I tried to fix my computer and I did not want to get a new computer since my computer had all my personal data on it

[@tomcurrie2427]

Congratulations to Dell! They have this "Support Assist" tool that they tell you to use if you need to restore the drivers on your laptop -- but the laptop cannot connect to the net without the drivers and Support Assist won't even install without being connected to the net.

[@TechSupportDell]

"Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2Zhduff Twitter: @DellCares DCF: dell.to/2Sl8wwz

[@wkim8210]

Based on my own experiences. there is a reason that the computer has to be network connected.

[@debadritorajchakrabarti9778]

LOL

[@johnoh1667]

@@wkim8210 I guess Dell has so much knowledge on the subject, the figure their way is the only way, never realising that a simple ISO download plus support for drivers on another machine that IS connected to the internet might be a better way to do things....The failed machine isnt capable of doing a LAZERUS act when not connected....I've been trying to work out why the service tag downloads an Arabic recovery use install which means I'm going to have to learn that language to deal with their lack of proper support!

[@kylliann8177]

Hello, I have really heavy data in C: OS, if I move these in D: DATA , they will be kept during the recovery ? Thanks

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2luVw9j Twitter: @DellCares DCF: dell.to/2mZH1Ld

[@Abhisektheone]

Did the same but the backed up data in Zip file shows empty. Seems like I have lost all my documents. Download, documents, music etc. Every folder showing empty. What is the use of such external backup?

[@teroyhumol8033]

I cant find the "File_Restore" when I click the folder, only archive and the XTML thing. When I go to the supportAssist it says invalid file. please help!

[@teodortodorov6974]

Thank you, i'm about to buy Dell 15 G5 5500 i want to be without OS, because i can install Windows 10 using Support Assist OS recovery or using Windows 10 Setup! Good work Dell Support :)

[@thilinaalagiyawanna3680]

Thank you

[@michaeldawson911]

Have run the Dell SAOS Recovery twice to reset my computer and received a message "Reset Failed" both times. What to do now?

[@Hope-ou3mv]

Thank you Dell Support !!! 😊😊😊♥️♥️♥️ I am very satisfied with your services 😊👍👍👌👌

[@FutureRken]

This is very helpful

[@rohitgautam8597]

My laptop has 256gb SSD in which I installed the windows and 1 TB hdd for other files during this process will the data in hdd will also be formatted or it will be same the process works only on the c drive ???

[@elohimofficiel]

When i enter in support Os recovery it give me a blue screen and turn off in 1 minute HELP ME PLEASE!

[@cesarbernal4405]

Please I need help. The SupportAssist OS Recovery Image Download is taking too long to finish. The screen's stuck and my laptop is heating more and more. What do I do?

[@pizzahut7941]

Same hey bro how did you fix it since it’s been a week

[@praveerjha5397]

Does this process delete all the files from other drives as well

[@shinjanverma70]

When I go to advanced setting, there is only showing C drive, the other D,E,F is not showing.

[@nonsensicalfox]

"We are missing some of your system details needed to finish the restore. We are aware and working to fix the issue." good tool

[@kaiodell6131]

My computer is turning on with a screen that says that the battery is low and it has the options continue, BIOS setup, or diagnostics. When I click continue it goes to the error 0xc00000e9 screen telling me that’s there’s something wrong with an external source connected to my computer. I’m very confused please help

[@AronnoIslam]

can you tell me why my laptop giving 16 bit unsupported application error as soon as connecting my c type charger? i am using Dell Latitude 7390 with win 11. The problem popping up continuously and showing ZoomE and ZoomX 16 bit unsupported problem error. This is happening only when I am connecting my C type charger.

[@mech_trading]

How long does Support Assistant OS recovery take? Support Assistant OS Recovery is taking a long time to load.

[@harrisashraf7084]

Can you please tell me that why it says (we are unable to detect any disks that can be utilized for a cloud restore)

[@leiwu5741]

At 2:49 after select drive, the next button always grayed out. Any solution?

[@dakshpandit1378]

Hey! I have a problem that whenever I start my pc my pc shows Your insider build ran into a problem we will restart your device

[@mrcyborg9216]

I have the driver apps etc with a x is there anyway they can be enabled?

[@meghadulshan7689]

i have a dell Inspiron 3542 laptop and it has windows 8.1 installed , i need to update it to windows 10 but whenever i try to update it fails ... need help !!!!

[@kellymunro6973]

when starting my laptop it is asking me to update my pin and it must have letters and symbols, but my letters and symbols on the keyboard are not working.

[@romanreigns-qd1uy]

I need help for my Dell laptop OS Recovery , which i unfortunately deleted my OS Recovery folder. Is there anyway for my OS recovery?

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/34dceLo Twitter: @DellCares DCF: dell.to/2q36CUQ

[@LividLeon]

My dell only load into this when you download the recovery tool. When you us the boot menu it don't come up.

[@akshayabrol8962]

Not getting the support assist Os Recovery option.. i had made a recovery usb using dell recovery tool..

[@moviealert198]

we have detected that a nee version of this application is available. for the best possible experience, pleasu update to the ltrst version.

[@nurhuda9093]

My alienware 17 r4 cant automaticly boot from drive. So i shound press f12 than select manual to boot from drive(ssd). How to fix this issue? Pliss help me

[@thisiscoolyo]

I have an outdated OS recovery and even when I attach the USB in which I copied the update... It doesn't seem to be appearing (the option of usb boot)

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/39LGO0P Twitter: @DellCares DCF: dell.to/34h2vEX

[@rajshekharpenshanwar7420]

My deel Inspiron 15 is not working properly so I install new window still is it not working 😕...and unfortunately I loose my data aslo.. is there any to backup data aftet installing new os..😕😕 please help.

[@uix111]

Sir, when I click on SupportAssist OS Recovery the laptop shut down after some time and the menu under this option doesn't opening. What to do now? I'm not able to back up my data.

[@9xqspx6]

I have the same problem! Trying to restore the system because the computer is painfully slow. Booting takes over a minute. [update] This time I timed it and booting up took over 3 minutes. Most of this time (almost 3 minutes) went down before any Windows screen appeared. First there is a screen with the Dell logo on it (for about 2 minutes), then a blank black screen, then at around 3:00 minutes the first Windows screen appears. I have no idea what could be wrong. Just tried to replace the hard drive (cloned the original drive to another drive), but if if anything, it was even slower with the other hard drive...

[@master40k]

Why when i go to download windows there no windows there is a ubuntu recovery image. Why i cant download windows recovery image?

[@claudiaamaya5172]

Problem with MainUI.exe - Application Error after start download sw with new disk and usb dell recovery

[@2327g1k]

Hello over there! My computer dates from 2017 and does not have SupportAssist OS Recovery or BIOSConnect. I need to know if it is possible to install these components on my computer (an Alienware 17 R4), to make backup copies of my drivers, operating system, applications (eg, those related to Tobii, Network Killer, Thunderbolt and other ports, etc). In the event that this is not possible, how should I proceed when performing a complete format of my system and recovering all these drivers, applications, the BIOs, etc? Thank you very much for your time...!

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/36K7Hmf Twitter: @DellCares DCF: dell.to/32Rx9oO Our working hours: We're available 24/7.

[@harveyhalloway]

At 4:00 when you select the archive zip file, my new HP computer is unable to unlock the zip, all that back-up for nothing!

[@kedarnathvavilala]

Dude i guess this process is only for dell

[@sebastianocampojaramillo4077]

Hola, ¿tienen la versión en español de este video?

[@eadismylife_]

PLEASE HELP ME i have done it and clicked resart and my pc is stucked at the dell logo loading screen WHAT SHOUKD I DO?

[@naveenreddy9299]

Is this option available in DELL G7 15 7590

[@maharper100]

Dell Support, I bought a Dell Inspiron 3580, I want to upgrade my SSD from 128GB to 256GB. Do I follow these steps when I change drives, or, will I lose the Dell Recovery Option when I remove the old drive? My Dell is still under warranty, should I send it in to have Dell upgrade it for me? I don't want to do anything that would void the warranty.

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2CPLTe2 Twitter: @DellCares DCF: dell.to/2Qj38HP Our working hours: We're available 24/7.

[@fnatianboy783]

hey pls if u cld help me out, my laptop shut down while resetting n doesnt hve a window anymore, so im trying to reset it from support assist, but as i approached its asking me to update the support assist itself but since ion hve no windows or anything installed i cant possibly update the support assist app itself, so can u pls help me out,

[@sumitgaud7407]

If my laptop have s SSD and HDD so when reset is done will my HDD will also get wipped

[@ROHITKUMARIN]

1:08 Hello Team why I am not able to get this screen after pressing F12 . Looking for your reply

[@OhioNPC911]

Hey, when I try to reset laptop using supportAssist. There are two options 1 is reset factory settings and other is reset and update. I have bad internet connection. I want to only reset but that option I can't select I don't know why it's like unable to select, I select the other one which is rest & update.

[@TechSupportDell]

"Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2YSzigY Twitter: @AlienwareTech DCF: dell.to/2EhrFao Our working hours: English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT) Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)"

[@yassinekouki2821]

Hi, i have G3 3579/ I7/ 8Go Ram/ windows 10 i get a BSOD whenever i plug it to power, if i want to plug it and use it, i have to go to BIOS and use only 1 core, Any suggestions please

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2LUokSX Twitter: @DellCares DCF: dell.to/38okbQu

[@anobodyreally]

Hi, I'l have same model, and similar BSOD error problem, but nothing do with plug in, my laptop is plugged in most of the time. Have you found any solution???

[@user-qz7bj2qe2q]

When I try to back up my files It doesn’t show me the hard drive I’ve plugged In destination

[@Doubird28]

I had a reboot problem so i downloaded the dell os recovery tool. I used it to reinstall windows but the installation was in chinese. I got to the end and in windows and changed the windows display to english with alot of hard work. But some settings still have chinese tabs.(like regedit). I tried to re-use the os recovery tool but it starts up in chinese. And i even tried microsoft media creation tool but it also starts up in chinese. How do i fix this?

[@rivvy2138]

Oof. Guess your laptop is some Chinese model.

[@UDAYKUMAR-ln2yn]

In my laptop doesn't showing recovery assistant tool what I do

[@djsavo8804]

So I followed the recovery directions to the T and I'm getting a Dell latitude 5590 fails after 60%

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2A1zvq4 Twitter: @DellCares DCF: dell.to/2NqCag4

[@sahe4555]

Sir in my case only 2 options showing hardware scan and restore system 😭 I want to backup my files

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3eOXfgu Twitter: @DellCares DCF: dell.to/2S0Gs0n

[@salmakawas9616]

Hi there. I am trying to backup my files because my computer has been having a bunch of problems, I can’t even startup. So, I want to save my files and delete everything so my computer can be as if it’s brand new. I inserted a 16 GB micro sd and it says the micro sd is full. I checked on another two computers and it is completely empty. I formatted the micro sd several times and it still says it’s full. I don’t want to loose my things. What do I do? I don’t have another external drive.

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3jRCfrm Twitter: @DellCares DCF: dell.to/332VNlO

[@naveensoni3633]

Hey bro support assistant OS RECOVERY hang on the screen how I fix it

[@debajatymondal8444]

Reset to factory option is not showing But reset and update option is available So what can i do to get back the Reset to factory option? I need dell original factory image They loaded in to laptops in their factory

[@danielthong]

You have any luck on this? I need exactly what you said as well and same thing happened to me.

[@darreljeanorillan]

I need your help the speaker of my Dell laptop is not working eventhough I already updated its driver.. What am I going to do??

[@TechSupportDell]

"Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2JolJzm Twitter: @AlienwareTech DCF: dell.to/2JrdKBD Our working hours: English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT) Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)"

[@emeraldcatgames]

My computer does not have the support assist os recovery on the boot menu

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3maoTHN Twitter: @DellCares DCF: dell.to/35h8Zo0

[@arjamandchoudhary8581]

It must have been disabled in the BIOS setup configuration.

[@masteRocker67]

I'm trying to use it but stacked up in loading for hours..

[@MarcGarciaaguilar]

L'ancien ssd peut il être réutiliser si le nouveau ssd tombe en panne ?

[@kantukumar1837]

Reset and update in progress take much longer time more 15 hours. Give me solution

[@sebastiankusyk7764]

I can't backup my files, it can backup only about 80 KB of some libraries.

[@amitk1987]

Hi Team, I am Getting attempting to recover installation and undoing change made on your computer error in dell n5010. It would be great if you could help me out.

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3bN2f3z Twitter: @DellCares DCF: dell.to/35jVm7d

[@PumpkinProdigy]

It made a backup of my os files but i can't see them or extract them from the hard drive. i hope i don't lose my baby pictures and documents.

[@kunalghosh96]

Reset imaage is stuck at 5%. What should I do ? Scan hardware working, remaining two options aren't.

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/39t34hv Twitter: @DellCares DCF: dell.to/332cD5E

[@sean7077]

Why can I not select anything in factory reset?? It's all grayed out

[@Abp.Mars-Assembly]

Dell SupportAssist OS Recovery is an absolutely unreliable waste of time. I spent hours trouble shooting a boot fail error with a blue screen. I tried everything I could scrape Google for. Check disc for hours multiple times and two different ways and it failed ever single time. To make matters worst, I put in my Windows 10 OEM flash drive and somehow the laptop corrupted the drive and it wouldnt run anymore. I tried SupportAssist many times at it failed. By default it only gives a wired connection to connect to Dell. So if you dont have an RJ45 and a physical internet connection, get ready to start begging someone for it. And that one failed. Said "failed to find file". Tried it over five times. So I bought a 32 gig flash drive and downloaded it with the Dell software installation for OS Recovery. Complete trash, told me my computer wasnt eligible for recovery which was baffling. So since I have a new flash drive now, I decided to install a Windows OS Image on it. That is, after I bought a new SSD PCIE. And I bought a SATA dock to scrape my files off the rottern SSHD drive. Yes, the Dell G3 came with a nasty combination of a Solid State Drive and a Hard Drive. Seagate model, Firecuda. Absolute garabage that doesnt get called out. So in other words, the storage had moving parts. So likely the parts took a shove and the SSHD got damaged and threw the towell at me in the middle of my final weeks of this college semester. Because you know, having moving parts inside a flimsy portable device is still a good idea for manufacturer in the last five years. So I had to install Windows on the new drive and scrape the rotten drive for the salvage. This misleading piece of crap called SupportAssist gave me one hell of a round and round. And to make matters worst, now I know why my computer would run so slow if the disk space available reach under 25%. Because of the SSHD. I find it extremely unlikely this would ever happen again with the SSD PCIE. So if you get stumped, there goes your answer.

[@j.lietka9406]

Can you do a factory reset / restore with the Factory Assist? How do you get the assist to connect via WiFi? I got a hold of a Dell Latitude laptop, but to get the reset process going, the Assist page appears. Is it just better to replace the SSD (or reformat it) and install Win 10? Can you get a copy of the Assist on a USB drive?

[@Abp.Mars-Assembly]

The Windows Assistant is in the Bios, its part of the Dell motherboard. If it doesnt run for you, then you either havent ran the Support Assistant or you have a bigger problem. Either way, youre better off replacing the storage drive and buying hard drive recovery dock to recover the files. Because if you tried multiple times and its still stuck on Windows assist loop, your computer is toasted@@j.lietka9406

[@cartoonvideos1902]

Is this option available in dell Inspiron 15 3000 series 3585

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2SiQKsi Twitter: @DellCares DCF: dell.to/3ieSFJ6

[@monkwithrayban]

Will resetting from os recovery will earse only c drive or all the hard drive files

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3my6ZQ9 Twitter: @DellCares DCF: dell.to/35Pqca5

[@Maxton318]

Hello, when doing the backup to an external device (with enough space), will this delete the whole content of the external hard disk, or will the backup be visible as a separate "folder" (and the rest of the data in the hard disk remains as it is)? Thank you

[@drashtiagrawal8714]

I backed up the data and resetted the laptop but now when i am trying to restore the data i don't have the file_restore.exe file in it and only the archive file. What should i do now? I even tried to extract the archive file using other applications like winrar but no success. Please Help

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/342sH6f Twitter: @DellCares DCF: dell.to/3azYQnV

[@tuurgiepmans4663]

My laptop just shut down and forced me to completely restart and back up. I did this and I wanted to download everything from the back up but that crashed aswell so maybe fix this

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3icfAWg Twitter: @DellCares DCF: dell.to/328ETCP

[@sadashivpatil6220]

When I am using my laptop it suddenly restarted and now it is showing bad config

[@SouravSatvaya]

Factory image is gone after OS crashed and had to clean install Windows. From them factory image is gone.

[@josemarquez1241]

I need help, my screen is stuck at 1:38 with the "scan" button flashing but it wont let me press it, it is frozen. I dont know i should shut it off, im afraid i will loose important information, this is a school laptop.

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2Tc1M2V Twitter: @DellCares DCF: dell.to/2T3trD9

[@234feetuser]

I don’t have this option dell g3

[@uix111]

Sir, my data is not retrieving while I do the same process on other device to get back up from the pen drive. A message comes '' External storage device removed during retrieval. Please reconnect the device to continue. ''

[@uix111]

What to do now?

[@davidangeloftm8616]

My Dell SupportAssist OS Recovery keeps loading continuously and never actually loads so I can't do anything. I'm unable to get into my computer at all other than to let Dell SupportAssist OS Recovery load forever. I guess my computer is now trash.

[@ibrarhussain408]

Hi My laptop is stuck in Factory restore/reset and says checking USB and won't move from that help please???

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2luVw9j Twitter: @DellCares DCF: dell.to/2mZH1Ld

[@naveenkumar-iz3dn]

After pressing f12 I did not get the option like supportassist os recovery.. please help me

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2vOXTJk Twitter: @DellCares DCF: dell.to/2JeXljd

[@sloaxleak]

Is there a way to delete recovery files?

[@deenguyenfamily2468]

3:08 The Reset to Factory Settings option is grayed out. How do I fix this

[@TechSupportDell]

Make sure you have the OS Recovery driver updated so you can use this feature. If you require further help, contact us via WhatsApp, Facebook or Twitter.

[@TechsCurrent]

It may be due to corrupted hard drive so therefore local restore image isn’t found

[@gobindsingh3487]

Did you ever find out? Mine never used to be greyed out. But now it is. Please help.

[@rujidasaijan6636]

I starting resetting ( 4 Reset process) but it show 0% and " Check USB Stick ". Can you help me please ?

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2RYwA7W Twitter: @DellCares DCF: dell.to/38IPfuz Our working hours: >

[@clapanimates]

Does this basically fix error 0xc000001?

[@Tesla.Channel2024.]

I have 3 hhd trying to restore in a dell g3 because of cloning hard drive

[@Bacioglu61]

Reset to factory settings option is not active when i follow those steps? Help pls?

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but you can get assistance through Facebook, Twitter and the Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3bN2f3z Twitter: @DellCares DCF: dell.to/35jVm7d

[@girishgiri1803]

i need help, i have dell inspiron 5593, im unable to install factory dell image, can you please help me out!!!

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2QrABzV Twitter: @DellCares DCF: dell.to/3hy2p1B

[@navneetsharma6581]

My reset to factory settings is greyed out plz reply

[@JamesBond-tw4pu]

Does "No, do not back up my files" deletes files on all harddrives or only C:?

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3pBnMml Twitter: @DellCares DCF: dell.to/3rCbqfx

[@MrRacecourser]

@@TechSupportDell you guys are the absolute worst.

[@AshcroftConnorYTwillbetaken]

@@TechSupportDell Bruh

[@OMAR24JAN]

@James Bond What happened.. did u lost the data on other drives as well?

[@sais9498]

I tried it on my vostro cou but it isn't showing the support assist option in my Menu

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/30nhCfF Twitter: @DellCares DCF: dell.to/2Pm0rVE

[@maleksubhaan07]

Sir, I have Dell Inspiron 1545 and I want to reset it to it's factory OS that is Windows 7 Home Premium OEM I think... Please Help🙏

[@TechSupportDell]

Hello, we are sorry to hear you are having issues with the computer. Please send us your system's service tag via PM on Facebook or Twitter, so we can assist you in a better way. Facebook: dell.to/3gDS2tx Twitter: dell.to/3na6Ulv Facebook: dell.to/3gKHTv6 Twitter: dell.to/375IjZD Dell

[@vijaiprabunadarajan9301]

where is the options to boot from pendrive?

[@cosmin2731]

My laptop it doesn't boot the program, instead it reboots back to Windows

[@nagarajn7261]

What things I've to do if I'm getting error message "error while extracting usbkey, zip please check the file and try again."

[@nagarajn7261]

Please tell me anyone i need it.

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2VD6AzB Twitter: @DellCares DCF: dell.to/36Jl8UX

[@ryanregala948]

What happens if the laptop is going through a spinning dot loop? Is it a delay? How long is the delay

[@nick8172]

Have u figured anything out?

[@ryanregala948]

@@nick8172 Yeah, I had to reboot the system. It was a software issue.

[@eadismylife_]

my pc is stucked in the dell loading logo what should i do please help

[@ryanregala948]

@eadismylife_ reboot the system is what I'd do. Also have you tried taking it apart?

[@eadismylife_]

@@ryanregala948 how did you reboot it? i cant take it apart my laptop is not seperatable

[@bakchodiexpert3057]

Mine its coming black screen after I choose that option My dell lap is going on a loop saying starting automatic repair

[@TechSupportDell]

Hello, we currently don’t have dedicated support on KZbin, but don’t worry-you can get assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3bN2f3z Twitter: @DellCares DCF: dell.to/35jVm7d