Delta Has Responded (So What is Their Position Now?)

[@RichardCranium321]

The real winner here is your audio filter. You need to get an affiliate link and send them this video as an ad. Literally cannot hear the airport behind you and it sounds like you just recorded a perfect voiceover.

[@Dopesaur]

Yeah, the audio is crystal clear. I had to listen to some parts twice because I didn't absorb any information while being floored by it.

[@sarahmanalapan8443]

No shit right wow!

[@TheCatherineCC]

I wonder if this is the new resolve audio filtering

[@rmp5s]

No joke. Any idea what it was?

[@NeneExists]

​@@TheCatherineCCcould be clarity vx?

[@PWN_Nation]

For anyone else looking to switch - ask whatever airline you are switching to for a "miles challenge" or "status challenge". Tell them you would love to align with their company, but you need them to match your current status level with Delta. This technique works for hotel chains, car rental companies, airlines, and others.

[@JessicaFEREM]

whenever a company walks back, you still can never trust them. even f it's a 100% rollback, how can you trust they won't try to do it again.

[@ssatva]

Ask the game development community about the Unity engine, for example...

[@lyfandeth]

Apparently the execs at Delta never read PT Barnum's books. Among other things he said "Never insult the rubes. If they get upset they won't come back." That's from the man who put up a big sign in his exhibits saying "this way to the egress!" and then charged them a second admission fee to get back in.

[@CrypidLore]

Corporate greed is starting to get seriously unsustainable.

[@clifsportland]

Starting to? Lol. Always has been.

[@arcrad]

Infinite growth is certainly sustainable!

[@jdmillar86]

Essentially its going from "membership" to "punchcard" for access

[@daviddelille1443]

The issue was never just the changes; it was also the intention. Delta can walk back the changes (even though they haven't really), but they can't unshow their true colours. A breach of trust is extremely hard to recover from, regardless of the response afterwards. The reasoning is simple: the attempt at doing the wrong thing was either intentional or unintentional. The entity is therefore either "evil" or incompetent. If they are not willing to make changes to prevent more incidents AND issue costly signals to back up their commitment, this sort of thing is likely to happen again... In the context of Delta, this would mean a leadership change AND a legally binding commitment; neither of which they're willing to do.

[@BacuChan]

crazy how air travel went from being a luxurious service in the 20th century to a modern nightmare of TSA lines, people crammed into planes like sardines, and a constantly receding standard for hospitality.

[@ThisSteveGuy]

Saw this coming a million skymiles away.

[@dogedogego]

calling it “lounge liberating” the next time i pack a few ziploc meals out of the airport lounge 😂

[@drumset09]

Thanks for the heads up that Alaska Airlines flights are gonna be full all the time. At least from Seattle. For those of us in the 49th state, going between SEATAC and ANC, we'll probably still have a few open seats on flights.

[@Matt-xc6sp]

Last week I was delayed on my delta fight because the Memphis crew couldn’t get a ride from the airport and when they arrived the baggage handlers had left. I got to LaGuardia to make my very tight connection with 3 others. 10pm last flight to Boston. They rebooked us on the app for the 6am at a different gate. So we ran there instead. Rebooked seat was not comfort + like my original. You’d think they would have called to hold. I should have stayed an extra day and gone direct on Jet Blue like I did on the way down.

[@reverendtfg6802]

*First World Problems.*

[@gungadinn]

Groveling to keep customers from kicking your can down the road is never a good thing. For those that decide to leave Delta, the competitor airlines should offer a frequent flyer match program. That would change the landscape of loyalty programs.

[@Biokemist-o3k]

I guess it is a type of win but I suppose if all of us leave en masse then hopefully it will send them more of a message. I am not even going to deal with Delta anymore. Thank you for the update.

[@Aradin56]

What is that filter???? Because, wow, is that good! Crystal clear, no airport noise at all, I had to go back when that plane went by and you said, "Hey there buddy!" because I looked away and wanted to know who walked by or whatever. When I realized it was a plane, I was blown away.

[@illiteratebeef]

Cool that they have an observation area out there to see the planes land. Pretty fun lining up the buildings in the background to figure out exactly where you were standing.

[@brysonalden5414]

Delta has clearly bought in to the BOHICA school of thought when it comes to valuing their customers. Like you, I vote with my feet and just walk away.

[@RealRickCox]

I used to live in the Seattle area and I frequented Alaska because that was their hub. A few years ago, I moved near SLC - a MAJOR Delta hub. Given your experience, I can guarantee I'll never make the switch to Delta and I'll avoid ever flying that airline.

[@Don.Challenger]

Not the slightest aircraft sound got through your extensive filtering process as far as I can detect, although I am astounded that chain link fencing is so capable of doing that.

[@Yogi_Bear69]

Yeah I mean it's the same thing as what Netflix did. Most people did not leave. Revenue increased so Netflix actually got rewarded for their anti-consumer practices. I'm glad you are part of the people that resist this kind of corporate greed.

[@rollerdoors]

How is preventing people mooching a single membership to all their friends and family anti-consumer. Netflix just took back what’s theirs and everyone stealing it got butt hurt.

[@FPVogel]

I think the biggest thing is there is so many airlines with great service and they all offer more or less the same, with Netflix it's the network effect in action, A lot of what people watch is Netflix Originals, so either you pay Netflix to watch their originals or you risk getting a love letter from some big legal firm when pirating their content. There is a great talk about enshittification that relates greatly to it, if I find it I will put name and link in a comment below.

[@Yogi_Bear69]

@@FPVogel Agreed. However there are things I disagree with. 90% of Netflix originals are terrible and I sail the high seas for Disney movies without a VPN and have never gotten a letter. I've been doing this for 15 years.

[@philswaim392]

I think its a great lesson to be learned for any service providor that even in the world of massive consolidation of services to a few companies, customers can still have an impact even if it is too little too late. And other service providors can benefit not from following the trend of the failing company but accepting the customers from that failing company and use that as a growth opportunity

[@tohothewriter8002]

Corporations/companies/service providers are at the mercy of their customers. To bring one's business to a competitor that has much more appealing services on offer is how you tell the execs they fucked up with the decision to change things.

[@philswaim392]

@@tohothewriter8002 it takes a ton of folks to do that though

[@LMays-cu2hp]

Thank you for sharing you insight as to what ever the results of you dealing with your airline membership.

[@William_Borgeson]

I honestly think you are holding back :) Thanks for the update, glad things are going okay for you, stay well!

[@Picard47Lock]

I do wonder if the flights cancellation fees (I think it was ~$200) that were eliminated "forever" as Ed said at the beginning of covid will rear it's ugly head again soon. For me, the ecredit system is great and hope Delta doesn't touch it but if there's another revenue stream needed then the cancellation fee will be back for sure.

[@mcfrisbie]

let's hope Alaska can scale up to meet increasing demand without spiking their prices!

[@davidahn4130]

Agree, they backtracked a little, maybe their whole plan was to go PAST where they wanted to go, then pretend to "listen" to customers by backing down to where they ACTUALLY wanted to go. Whatever the case, I don't fly as much as you and I'm only Platinum, but maybe I should look at Alaska and the One World Alliance. Sadly, Delta flies more routes we fly than anyone else.

[@redtela]

Re your point on "50 USD for the sky club" - I fly a fair bit from Manchester UK, whenever possible, I pay 42 USD or thereabouts for the general access lounge at that airport. Why? I've not seen a cheaper deal, and for the ability to get a laptop out, do some work, get some "free" breakfast - and more importantly, LEAVE the laptop on the table while I'm getting food/drink, knowing it won't be touched... that makes it worth it. Sure, I don't get 42 USD worth of food or drink. But I do get space/time away from the masses, some comfort to work in, free wifi (with VPN) - which I could also access sitting in the terminal - though it's better bandwidth in the lounge. I fly the same route often enough, that I don't need to look at the boards for gate timing info, I just set an alarm on my watch. Without fail, the gate is announced when the alarm goes off, so I pack up work, walk to the gate, and sit waiting to board (I like boarding last). I get on the plane, wait until the seatbelt light goes off, and get the laptop out to do more work. By the time I land at destination, I've basically done a whole days worth of work. THAT is why the 42 USD for the lounge is worth it - for me.

[@JoeJoeTater]

I'd check myself into a ward before flying often enough to worry about this. I dunno how you can stand it. When I fly, I'm only concerned with getting through the ordeal. I'm not even thinking about snacks or cocktails.

[@rationalbushcraft]

Hey Deviant did you see the off duty Alaska Airlines pilot that attempted to shutdown the engines using the fire suppression system? He was charged with 80 some counts of attempted murder.

[@kusucks991]

I was wondering his thoughts on that too

[@KILLKING110]

the simple fact that Delta even thought that it was a smart move shows just how dumb and greedy they are

[@nes999]

The only way to teach companys a lesson, is to actually change companies when someone does wrong. Im thankful to see many arent coming back

[@elendil004]

Say what you will my friend, nobody at delta is trying to shut the engines off mid-flight. So there's that.

[@ColtonRMagby]

Delta Airlines needs to get their heads back on top of their shoulders, where their wallet is NOT located. Thinking with your wallet instead of your brain is how you lose business faster than a restaurant with bad food AND service.

[@penvzila]

Alaska is great the inflight experience is awesome especially in first class the problem is they don't have very many routes and they cancel flights too often for me.

[@geekdownrange]

More breaking new from Delta! They now offer their "Lube Pass" so the 3 fingers can be much more comfortable. (Terms and conditions apply. Lube Pass only covers 10 lubings per year. Additional lubings can be purchased separately)

[@Lintary]

Classic Corpo move, go and introduce something people hate, watch the storm, then ease it of just a tiny bit and watch how the majority of people will cheer for you for being only 98% evil. This playbook is so old and well rehearsed by now it is truly sad that the public still hasn't caught on.

[@richl6725]

I had two rewards cards from two different airlines. Stopped using both. Too many bait and switch items, too many restrictions. Found a better card. Already getting benefits. Shop around people, be informed.

[@opt_out]

Sure, sure, but what if this hypothetical gym of yours .. had a high-interest credit card ... with points ....

[@rockymountainbiking4030]

How has Alaska treated your "special" bags? Do they properly escalate them to TSA?

[@syitiger9072]

Last 2 trips on Alaska they bumped my work tools… then my tools got lost in Alaska it’s probably in a village rn

[@neillthornton1149]

I'm an Alaska 100k that carries "special" baggage all the time. They handle it better than almost anyone. Just left SAN yesterday headed to Florida, and the counter agent personally walks the bag down to TSA, waits for them to screen, then comes back up to the lobby and gives you the thumbs up. They don't mess around, it works great.

[@Coderjo.]

going from just the thumbnail: "We're sorry to see you go." We'll see how that holds up through the video. ETA: yeah, pretty much held up. Spot on analogy.. three fingers to relax you before going for the full fist...

[@tocsa120ls]

"just the tip"

[@skunked42]

I travel more than 95% of people. But of the 5% left Im at the bottom. I have given up on any type of meaningful status with airlines. That said, I have always had a positive interaction with the Delta folks.

[@tichepotato7992]

Damn, that's one great noise filter. I've seen professional television crews put less effort into making sure I can hear the presenter.

[@LasVegasVocalist]

I've been in Las Vegas (Tivoli Village area) since 96 and have no regrets. Not goin' anywhere.

[@jttech44]

That is *remarkably* good noise filtering.

[@JimsEquipmentShed]

The filter sounds good, its nice to be able to solve some of life's problems..... Thats what Delta wish they said.....

[@chrisschmidt355]

I haven't heard about any Delta pilots trying to crash their planes.

[@johnlittle8267]

Appreciate your opinion and you are much more of a Delta flyer than me, but I think you are missing the credit card angle. I think Delta has made it easier to get status now with the 2500 point head starts they have added to their CC's, now gets your closer so that when adding flying and spending it is not that different or even easier now. But I agree if you are generally against the credit cards, there is not much good to find in the changes. I don't think Alaska is going to be any better with their limited footprint but maybe they have the flights you are looking for from Seattle. Again, awesome videos and I always like those not afraid to give a real opinion.

[@helidude3502]

I lost interest in the airlines when they started using law enforcement instead of customer service long before the Rona nonsense. Walmart has the same approach to customer service. I’ll just drive myself where I need to go.

[@dragade101]

I do love the #AlaskaAirlines ad that I was just shown. A where is Waldo joke.

[@pooracleofomaha]

You called this in your original video. Thank you for not backing down.

[@tewgomoo]

Don't forget one of the other ways they make money is selling the unused cargo space under the plane to haul cargo. Less passengers and less checked bags means more cargo and more money

[@NunSuperior]

Audio filter did a great job.

[@0therun1t21]

I just saw a google article where an Alaskan Airline pilot shut off the engines, hadn't slept in 40 hours. Haven't read the whole thing, just hoping you're ok and you weren't on that flight.

[@nvtriker]

I will still fly Delta when the itinerary and price is what I need. I do not look for them specifically anymore. I cancelled their credit card 💳 a while back when they changed things.

[@copyjockeynk]

Woah man, I feel personally attacked, all that stuff I got at Target... I need it. My wife on the other hand... lol

[@matthewsciarrotta2118]

Same model stadiums, arenas, and other venues have followed with individual seat licenses. This didn't work. I suspect Delta will see the financial affects of these decisions.

[@KonorSacks]

Im thinking i will status match to united or American/Alaska. United does flys to the places I want to go to. Plus star alliance

[@KonorSacks]

But I do like flying Delta, maybe my mind will be changed when I fly aa to the Caribbean later this year

[@TooLazyToFail]

Vindication is EASILY the worst kind of victory.

[@dansummers2965]

...that's some audio filter, if my assumptions about the jet noise you're hearing are correct.

[@amb1u5]

Would be better to say "instead of being fisted while wearing a wristwatch, they had the courtesy to remove the wristwatch"

[@TheGrinningViking]

But hey, if you clench down, free wristwatch 🤣

[@GamesFromSpace]

For $50 they will apply lube.

[@mattmanyam]

​@TheGrinningViking "This is your father's wristwatch."

[@chriscapune7873]

Totally understand why you are with Alaska now 👍🐈‍⬛🐾🍻

[@Radm0bile]

Why make money from providing a service, when instead you could make money by doing nothing? GOSH, think of the starving c-suite and their bonuses. GOSH!

[@nes999]

Delta has animals pretty much on lock down. Id like to see some competiton in this space.

[@philkensebben157]

I recognize that fence.

[@nonnobissolum]

😅 I've been Flying Alaska Airlines for 20 years and God knows how many miles. I recently quit my job of 20 years that led me to be a loyal but increasingly dissatisfied member of the Alaska Air community. Point being, lol, good luck over at alaska. I don't know what Delta was like but Alaska has become a you know what show. I would say Alaska used to be a 9.5 out of 10 but within the last few years in particular has been lucky to be a four or five out of 10 long or short haul, so good luck bro lol. Cheers.

[@Those_Weirdos]

I love that you cite absolutely no issues, just random LOLs. Yeah, you're really giving people reason to listen to you.

[@nonnobissolum]

Okay, okay😂 I don't need to teach the lesson it will teach itself

[@JD-gn6du]

Voting with your dollars! Alaskan is the real winner!

[@nickholman3843]

Step 1: make consumers miserable Step 2: make them pay to avoid misery Step 3: Repeat

[@handydigits1846]

This video reminds me of when you stood out front of the White House👍👍

[@moose354]

Mr DeviantOllam. You see, Ed is sorry. Please keep your business at DL. As a top-tier at AS, I don't want to see DL refugees infiltrate our ranks. Ed loves you.

[@ArmadilloGodzilla]

😂😂😂

[@benjaminshropshire2900]

Capitalism means the provider of a good decides the terms they offer and the consumer gets the option to say "F*** no!" Unless Delta is in breach of contract, I see nothing wrong (also likely nothing smart) in them changing terms moving forward. If the consumer doesn't like the new terms they can do without or change vendor (I actually _prefer_ Alaska), that's why an anti-monopoly is one of my few unconditional political opinions. I wonder if someone pushed some numbers and realized that, even as a loss leader, the program was loosing money and they are trying to chase off enough members so they can kill it as "not very popular". If that's the case, just say that!

[@curtishoffmann6956]

I'm Red Team, Dev. I don't *want* you to catch me...

[@carmp3fan]

I’m glad I got rid of my Delta Reserve card when I did.

[@Gunbudder]

this is so funny to me because Alaska is terrible. i think the only airline worse than them is Horizon. After writing that last sentence, i realized that Alaska IS Horizon lol. There is one thing I can always trust with Alaska though, and that is they will always lose my checked bags. I swear, i have ALWAYS had checked bags lost with Horizon/Alaska literally every single time i've check bags with them flying out of Seatac. If you never check anything, they are okay-ish. Their terminals are generally absolute trash and super dirty though. Every Alaska terminal i've been to has been extremely old and falling apart, and packed with the most depressed people i've seen in an airport. all that said, its still better than Delta now LOL

[@FulcanelliRosetta]

Dev's right. They still have long jagged fingernails and caloused knuckles. No fun.

[@FulcanelliRosetta]

So many jokes. So little time.

[@ryanwilson_canada]

I wish i had more of a budget. Because i want to fly into seattle, meet you, rent a car, drive down to Yakima. Spend some time with a friend. But round trip from nb Canada, is really fuck off expensive. Some day I'll do it. May as well do some red team classes at the same time while im there. Just out of my financial reach atm. And i can't find a loophole that allows me to write it off as a business expense. Lol Take care everyone. Edit: why did youtube ask me about this comment about being potentially offensive? Maybe the f word? Possibly. If you find it offensive i will edit it again.

[@SkylerLinux]

It's just like Unity, I will never go with Unity. I might mod Unity games, or work to convert them to Linux Native; but that's it at best.

[@DouglasKnisely]

Spot on again. Hope Alaska will accept my match.

[@svenuckermann3196]

Auphonic was always the geman podcasters dirty little secret ^^ glad to see that it is now wiedly adopted ^^

[@neon_Nomad]

Welcome to america where you can charge as much as the richest person is willing to pay.

[@bwrscott1]

Yes time to change who you use to fly with. All of the companies will devoid to Deltas level of no care for high mileage flyers. Airlines forget business flyers are who keep the planes going with our full fair tickets. By by delta

[@shockingguy]

Trigger alert, Alaska airlines introduces new psychological screening of pilots ha ha ha ha 😝 this is not the first incident of someone in the cockpit trying to crash a plane, and it won’t be the last but this was no doubt A very scary incident

[@Those_Weirdos]

Delta only pulled the "Over-reach and walk back to look like you listen" maneuver. I was a Delta Reserve cardholder, but... Yeah. No. They want to fuck you three ways.

[@TheSlugslinger]

you did not win you lost less is what i get from it.

[@lenbones7940]

u look like u at the nuked baseball field from terminator 2

[@theinternetis7250]

Love you too bro!

[@ChuckvdL]

A kind of winning…. lol Yes. “Technically Winning”, which unlike _technically correct,_ is not the Best Kind of Winning

[@nightpups5835]

good for alaska

[@tomhenkel4328]

Sounds like the kneel-diamond fan club....

[@andymiller3366]

this is the most entitled video ive seen in a while he's so worried about his Sky Club and customer care. Bro just fly like the rest of us

[@dragade101]

lol #Delta, good luck trying to repair relationships when you are this rude to your best customers #EdBastian

[@mercster]

I guess everyone needs a hobby.

[@rustyshillford1967]

Can anyone see this message?

[@Quadrille763]

Can you say bud lite

[@DebakulumToughguts]

👍 für den Algorithmus

[@rationalbushcraft]

Dude love you man but you ain't fooling me with that wig. Now if you were clean shaven that would likely throw me off. Your face is just too recognizable but I'm dying to see what you came up with in that class.

[@social_anthrax]

Seeing a defcon social mastodon is the easiest way to earn a sub. Looking forward to the rest of your videos!

[@NorthernChev]

The $50 fee is to get you to upgrade. Just upgrade and quit whining. Or, like you said, move to Alaska.

[@iggymac3473]

winning lol

[@lilricky2515]

Who the hell cares. You've moved on, not everything is political.