Delta hires law firm following software outage, seeking compensation from Microsoft, CrowdStrike

[@damham5689]

Delta and anyone else damaged by the outage should sue Crowdstrike. Microsoft should sure crowdstrike as well.

[@AJXOXO-vz1pn]

Other news media is reporting that other lawsuits are coming from individuals towards Cloudstrike, who caused the entire ordeal AND did nothing to help people get their computer systems back up and running.

[@imeakdo7]

Delta will probably switch cybersec providers and switch to linux

[@Zagirus]

The majority of blame should go to CrowdStrike.

[@eile4219]

CrowdStrike probably has insurance, so blame the insurance company

[@MrTom-kl7hy]

And their own lack of IT investment which has bitten them again and again.

[@ouliu9305]

Yes, but MSFT is richer.

[@alanccvoo]

here is a 10 dollar voucher LOL

[@txbre8758]

All of it is on them. It’s just insane they want to blame Microsoft for their own failures. They didn’t even have a code review process!

[@akacurryful]

My Delta flight was cancelled on Jul 20. Until today i have received no communication from Delta. I would still be stranded if i hadn't purchase another ticket from another airline. Delta is a joke.

[@pedromarques9267]

It's not Delta's fault

[@Christopher-hg2yi]

You sure got the DELTA experience…doesn’t ever leave the airport 🤣🤣🤣🤣🤣

[@Shelton028]

​No they absolutely play a part of being at fault. They clearly had no strategy or redundancy for a multi billion dollar company. Much smaller airlines recovered much more gracefully compared to Delta. That should tell you something. ​@@pedromarques9267

[@younggrace5253]

My pregnant wife and I have been stuck in Florida away from my NYC home after my July 30 bar exam in Tampa. Of course, Delta is not sending us back home, keep delaying, canceling, and switching our flights without any communication whatsoever like literally last minute change we discover by checking delta app. My pregnant wife and I are STILL stuck in Florida and our 7pm flight just got changed to some flight to Atlanta and eventually got cancelled. No words from Delta whatsoever. We are calling Amex as they have been incredibly strong advocate for us and they said "Delta doesn't help you? They should be, not us, but we are still happy to assist." #DeleteDelta

[@pedromarques9267]

@@Shelton028 How do you know that Delta had no strategy or redundancy?

[@almightygoz21]

……….. If they had a good business resiliency/ continuity program, this would have been a blip on the radar like with other well run firms.

[@ChlckenNugget]

the airline industry is particularly and uniquely vulnerable during disruptions due to its reliance on it's systems for operational support and crew planning/management. Other industries can simply just afford to lose a few hours of productivity, but an airline will suffer a domino effect. this is not something easily mitigated.

[@Hans-gb4mv]

I wanna see how you would prepare for something where none of your computers start up anymore.

[@almightygoz21]

@@Hans-gb4mv I work in an over-regulated sector that mandates multiple levels of redundancy are built into our processes and systems. How many banks went down and stayed down like Delta or other airlines?

[@jayg6434]

@@Hans-gb4mv there is something called redundancy... delta should have been serving from alternate datacenter on a different platform for example Linux. Putting all their eggs in one basket called Microsoft spelt their doom!

[@williamchurch711]

And it begins

[@JoseFernandez-sl2ek]

Delta is first....how many other companies will follow suit?

[@williamchurch711]

@@JoseFernandez-sl2ek I would assume a substantial amount. Also another thing to watch is CrowdStrikes insurance providers. I'll be interested to know how much they're obligated to cover.

[@JoseFernandez-sl2ek]

@@williamchurch711 They probably have umbrella-type insurance too. The stock is down almost 14% afterhours.

[@dr.edwardrichtofen365]

The power of American Christian Capitalism™️😎🇺🇸🦅💰🔫🛢️✝️

[@tringuyen7519]

@@JoseFernandez-sl2ekAll of these problems bc Crowdstrike was cheap about Quality Control of software updates! CS didn’t do any validation before pushing the update!

[@posthocprior]

Jeez. What caused the blue screens was a d reference null pointer exception in the boot drive. A relatively common error. All Crowdstrike had to do was test on ONE computer, before deploying it to production. If this leads to the bankruptcy of Crowdstrike, it will likely be studied in business schools for decades of how not to run a company.

[@changhehuang558]

imagine crwd doesnt even have insurance of related issue... that tells me alot obout how clueless they run a cyber security company, so basically they dont even qualify to survive on wall street... see, no test on their software, no insurance on their primary product ... so... how good is their business model? it doesnt work well

[@alyst115]

@@changhehuang558 there is typically E&O (errors & omissions) insurance but no policy would account for the estimated $5B in damages caused..

[@BeeN-fy2jh]

It's so negligible of management not to drive home a culture of testing to their product teams given what theyre there to protect against and how low level of kernel access their product needs. As you said, 1 PC boot up was all they had to test.

[@life-engineering-relax3122]

it will be mentioned in c++ classroom as well.

[@posthocprior]

@@life-engineering-relax3122 The mistake was coded in x86 assembly.

[@rgen28]

All crowdstrike customers should sue

[@EternityReal]

Who do customers sue when airline are delayed or never show up?

[@AndrewDavie-er3ug]

I quit flying because of this.

[@sofiaruha1277]

No one, because you can't prove beyond a reasonable doubt,that a single person is responsible for your losses,let alone traveling is a privilege not a right, unless of course you are employed by the government and use domestic flights in the commission of your job, you can file a FTC complaint,a complaint with the better business bureau or with a representative of Department of transportation.

[@Derekzparty]

Microsoft did nothing wrong. All 897 Windows 11 Enterprise computers at my library have worked perfectly fine!

[@killer2600]

Microsoft let Crowdstrike have full systems access. Most programs you install don't get allowed that deep of an access to the entire system, Windows keeps programs from getting that level of access. That's the argument that is going to be made - that Microsoft gave crowdstrike a level of access so deep that protections from badly coded software against BSOD/complete system crashes no longer applied and 3rd party software was able to completely crash a system.

[@Derekzparty]

@killer2600 Many other anti-virus programs also have kernel level drivers to help with the detection and removal of malicious software.

[@thomast.9191]

@@killer2600 A faulty driver, such as a GPU or NIC driver, can lead to BSOD. It is the responsibility of the IT department to establish policies for when critical updates can be installed. While third-party software may be a factor, ultimately, IT must set guidelines and restrictions for performing critical updates on servers. Also common sense says never put all your security in one basket.

[@dawn1berlitz]

microsoft could easily fire back where it puts delta into filing for bankruptcy as microsoft had nothign to do with the outage it was all on crowdstrike

[@Ms.Robot.]

We're a witnessing the end of days for CrowdStrike. 😶

[@TheBigBlueMarble]

I can't believe that the contract between Crowdstrike and its customers does not include an uptime guarantee with specific remedies in case of outages

[@Leonidesu]

Virtual Desktop Environment, here we go..

[@mattbrown5949]

Why is Delta so impacted? Thought A lot of companies and other airlines used Crowdstrike. Why isn’t there a class action suite?

[@SCFLEUR]

Because Delta’s IT has been janky for a minute. Many of the experienced folks are no longer with the company.

[@JoseFernandez-sl2ek]

"Reputational Damage?" Ha! Anyone with half a brain knows it was 100% NOT Delta's fault.

[@thevinceberry]

i don't know. Because every plane maintenance issue, people quick to blame Boeing.

[@JoseFernandez-sl2ek]

@@thevinceberry You can blame maintenance issues on the last mechanic or improper scheduling of maintenance, but software issues and doors falling off are manufacturing problems.

[@eile4219]

I don't know. Other airline comebacks online quicker than Delta.

[@ProfessionalBirdWatcher]

We're living in a sick world where corporate greed trumps public safety, and CrowdStrike is a prime example.

[@7_of_9]

Good, sue them both!!! These companies are running 3rd party software inside the kernel because they believe Microsoft isn't securing Windows enough.

[@PeterSedesse]

This is false. The EU sued Microsoft and forced them to allow 3rd parties deep into the operating system. Delta then chose crowdstrike, instead of Microsoft for cyber security.

[@Furious_Slap]

Meanwhile Delta’s lawyers are already popping champagne bottles

[@redcat246]

Big company should be accountable ... No body is above the law

[@TechnoRiff]

Oh - there will be lawsuits. Much have been filed for much less damages.

[@TC.C]

Accountability is important

[@sak_5]

My Friday flight was delayed 3hrs and my return flight was cancelled and had to buy a last-minute flight with other airline much more expensive, yet, Crowdstrike stock is just down to January levels. I’m amazed this company is still doing business. This sole company disrupted businesses worldwide with no consecuences? For much less we’ve seen large companies going bankrupt.

[@dancook4993]

They should all the others should sue too

[@odesangel]

How were other airlines back up and running in a couple of days, but Delta took almost a whole week? That's an issue with upper management. I hope Delta gives great compensation to all their front line employees who had to deal with customers directly during that whole mess. What are you nightmare that must've been.

[@ChlckenNugget]

Delta employee here. Our crew tracking and management systems were severely impacted, whereas other airlines who did not use CrowdStrike in these systems did not have this issue. Southwest doesn't use CrowdStrike in any of their systems at all and thus never had any issues whatsoever. Airlines use different systems than one another, so you cannot expect each to be impacted identically.

[@whickervision742]

angel is probably drooling right now with a blank stare unable to parse what you clearly communicated.

[@ChlckenNugget]

@@whickervision742 lol?

[@jacoblau3795]

That makes sense. I would too.

[@PeterSedesse]

This is not a Microsoft issue. The EU successfully sued Microsoft and forced them to allow 3rd parties to have deep access into the operating system for cyber security. Microsoft did not choose crowdstrike. The companies chose to work with crowdsource for cyber security and Microsoft was forced to allow it.

[@JJ-ws3zn]

Heck everybody sue everybody! We all need money. You get a sue, I get a sue! EVERYBODY SUES!

[@hcm9999]

The sweet smell of lawsuits. Microsoft has money, they need to pay.

[@charlesbarkely3021]

How did every other airline manage to not mess up as badly? Delta aren’t a victim in this

[@Net-icine]

Imagine waiting all the while knowing

[@virgiliovargas3052]

But didn't they hear that their CEO was really sorry

[@hsvandrew]

Delta should start by firing its CTO. They are the one that didn’t do due diligence on software they purchased and had installed across their devices and also choose not to maintain an IT team that could resolve the problem efficiently. CrowdStrike had already crashed Linux computers in April and should have been under review. Microsoft has no involvement in this issue and it shows deltas lack of competence to be including them in any action.

[@StarryRockz]

"I think this is the bottom" -- The Infallible Mr. Jim Cramer

[@willberry6434]

This has nothing to do with microsoft. its entirely crowdstrikes fault

[@ceuser3555]

Nice. Yes, sue Crowdstrike, sue Microsoft. Should teach them a lesson about updates.

[@Seegie16]

I want compenation too. I lost a few grand because my stock trades wouldnt go through

[@killer2600]

I was expecting this. Crowdstrike really screwed up on this one. You can't be such a huge liability to your customers and end up costing them big bucks without them coming after you.

[@Flexipop76]

Perhaps Delta wasn’t entirely satisfied with the UberEats giftcard.

[@sofiaruha1277]

Former attorney general Janet Reno,has done a marvelous job,she practically layed the ground for this upcoming lawsuit,sadly she passed away in 2016 so delta should be grateful that they can bring this inquiry,i like Delta,but because the complexity of running a massive business like this is beyond my reach,just hope for the best,and amicable solution.

[@Robert-qw3lr]

Lawsuits are going to pick apart Crowdstrike, then who is going to come in and buy them for cheap?

[@Call-me-James]

If Delta had been using the Linux operating system instead of Windows, they could have easily handled the situation. Linux has multiple ways to "roll back" to previous configurations, so that it can protect itself from this kind of problem. Nobody should ever use Windows for any application that is mission-critical.

[@ManuFortis]

Good luck Delta, but as much as it pains me to say this; Microsoft is not part of it. The blame lays mostly at the feet of Crowdstrike; and also whoever made the really thick headed decision to try to consolidate the companies software security under a SaaS company. They're prime targets for hackers to attack. Trusting them to not mess up, was dumb.

[@AnotherJohnJohn]

EU regulation is to blame. They forbid MS from blocking access to OS Kernel.

[@Mr.Not_Sure]

Wow I didn't know EU regulation is enforced in the US 🤣

This is a global outage.

[@txbre8758]

@@Mr.Not_SureIt is.

[@rezwhap]

No, the EU forbade them from blocking access to the kernel for everything except their own competing security products. They just have to eat their own dogfood.

[@whickervision742]

​@@rezwhapexcept that ms defender is free, so it's not exactly competing. I can twist words too.

[@frankm7707]

EULA always saves the day.

[@johnwilliams919]

A lawsuit won't save delta. Should have used linux.

[@tuapuikia]

Delta should use Win 3.11 to avoid this problem. but it is ok to sue Crowdstrike, they are not a good security company.

[@punnyabrata]

So it's a large insurance claim - most likely, it will be sorted out behind closed doors by arbitration. What's the big deal? Well, one for sure could argue that an endpoint security company had zero disaster recovery controls in place.

[@sirus312]

‘Crowdstrike is completely solvent 0% chance of them going under’

[@manonamission2000]

careful those who bought the dip

[@X99-h6r]

Switching to Linux could save you 500m....

[@alanccvoo]

this is fun, you pay us to prevent external hacks and attacks...but you didnt pay us to prevent us from causing a crashing

[@jbravo300]

Why don’t these companies use Linux to begin with? Viruses/malware is less of an issue, and the OS is more stable

[@txbre8758]

Linux had a similar issue a month before but it didn’t make News. That’s what is infuriating. A month before with Crowdstrike

[@jamesross3939]

As they should ... MS is one of the top tech companies in world financially with billions and billions of dollars, and they can't make a secure OS? They are too worried about getting that advertising money and selling your data to be bothered w/ testing for scenarios like this. How about a simple roll-back to a known good boot state???

[@chiawildy563]

I thought I read ClownStrike. lmfao

[@brandon889]

Apple 🍎 would never 👎

[@TToTToTT]

once u launch a lawsuit, u can be prepared to stop doing business with microsoft or crowdstrike. Goodluck switching to another OS and endpoint security system... its probably gonna take an even a longer time with more costs involved

[@riceman20]

Boy... Id hate to be the SW Developer and/or the people who peer reviewed those changes... lol...

[@xingxing85]

lol good luck to customers using Microsoft.

[@sirloin869]

rollins: evereything

[@BanterMaestro2-y9z]

CrowdStrike DeltaStrikeBack

[@cani006]

Like delta paid people

[@-el1nj]

Make the Department of transportation director pay the cost out of his personal income

[@craigposting9318]

Doesnt matter who but Tech in general has to pay. Enough is enough.

[@Matthew-j3b]

Stupid crowd strike damaged my ssd Pc few years old so no biggie However I know how work on stuff

[@whickervision742]

You sound like someone that knows just enough to be dangerous. Also, why would you even be running crowdstrike software meant to protect business computers?

[@Matthew-j3b]

@@whickervision742 cause I had data breach from two companies

[@Matthew-j3b]

@@whickervision742 I screwed my shoulder up in work accident nearly killed me Couldn't do pin point accuracy

[@4dpeepscom]

I hope they lose they just want money

[@artXXooXXooX2]

........... ( looking at ) ~ S A B O T A G E ~ ( ? ? )

[@ianpatrick23]

Oof!

[@alubto]

Poor Microsoft, they wanted to lock down the kernel but was deemed anti competitive

[@rezwhap]

It was anti-competitive because MS didn’t want their security products to use the same APIs. They could have done so.

[@maidofhonor]

Microsoft Windows auto forced update must go!

[@dr.edwardrichtofen365]

The power of American Christian Capitalism™️😎🇺🇸🦅💰🔫🛢️✝️

[@robsonng9160]

As usual US democracy means "I did wrong but you bear the consequences". Time for Russia to give US a lesson via the wars