Device not connecting to your computer (MyDrive Connect)

[@mlaautomotivellc9327]

Very helpful. I was connecting my device to the sink in the kitchen with a rebar but will not power up so I connected the device to a 220 v but after watching this I knew I was doing something wrong. Man oh man oh man I tell you.

[@Nthefastlane]

Hey everybody, I can explain how you can connect your device since Tom Tom doesn't want to. I ran into the same issue. It's not recognizing the drivers for the TomTom device. Step 1) Make sure you've downloaded Mydrive Connect. Step 2) In the Mydrive Connect folder that you extracted the software, click the "Driver" folder. Step 3) Now select either 32-bit operating system or 64-bit operating system. Step 4) *Right Click "DriverPreInstall" and select Run As Administrator. Let it do it's thing and then reconnect your device. If this helped you please give it a thumbs up!

[@annika4020]

Hi Nthefastlane. When I select "run as administrator" nothing happens. When I double click the file it says "you must be an administrator to install this driver". This is my own PC and i'm the only user so rights should not be a problem. Do you have any ideas?

[@howardatkinson8126]

thanks after trying this it worked for me i was nearly giving up hope

[@onbic7659]

Nthefastlane thank you!

[@cyrenebanerjee2392]

@@annika4020 I had the same problem until I followed the last part of Step 4 above and reconnected the device. Then it started updating right away!

[@cyrenebanerjee2392]

Worked for me 100%! Thank you!!

[@PrAnG2000]

I don't know how as a company you're not embarrassed that your own software will not recognise your OWN devise. I never once got it to rcognise with the USB cable that you provided with the TomTom I bought on either my Mac or PC, even though the Mac and PC recognise it's connected. Had to go through a big palaver to get it to work on my Macbook using another cabel.

[@steffhilton4963]

Absolute rubbish. I have been trying to update my device for days - I am a savvy PC user, computer literate but cannot find a way to work this update software, In the meantime I have gone back to a paper map...... Very disappointed in Tomtom suppport (non existant it seems)

[@kimariunrulyanimal]

Yes this Tom tom is trash I regret buying it and will never again

[@KevKam]

18 likes and 86 Dislikes at 157,919 views. TomTom, you need to read the comments and get your shit together. Value and look after your customers, NOT chase quick, easy profits. :(

[@mn-ru4li]

I love this video. If the device doesn't connect, it *must* be user error.... sigh...

[@eastendimages]

Have you tried switching it off and then on again? It worked for me.

[@tahirtopgul8948]

Bilgisayar yönetiminden cihazı silin sistem tekrar cihazı tanıyacaktır.

[@thevdent]

For me it worked to place the USB cable straight into the device (instead of the window holder). Thanks!

[@mbelof57]

Where is that in the TomTom Rider 550?? I cannot find it. The only socket it has is for SMD card. No USB plug. :(

[@rockerfellag]

Just so everyone knows when you have a problem or a question Tomtom don’t reply to your emails so problems don’t get solved. My new tomtom 550 has bad connection problems so I’ve sent it back 🤷‍♂️

[@josengerievanrheenen6382]

Ik blijf een rood kruis krijgen met het originele snoertje : zowel via mijn laptop als via mijn computer. Moet ik soms een nieuw snoertje hebben of zou het in het contact van de tomtom zitten. Zo ja ; waar kan ik deze dan voor evt. reparatie brengen of naar toe sturen. Met vriendelijke groet, Jos

[@mbelof57]

I cannot find any USB socket in the TomTom Rider 550. Where is it!? I need to use the mount and it doens't work either. Pse help

[@TomTomSupportVideosOfficial]

Hi there, The USB port on your Rider 550 is located behind a plastic cover on the left side of the back on your Rider, below the raised sections that the mount connects to. If you look at this video you will see the cover for the memory card slot being opened, and when looking at the device from the bottom you see the cover for the USB port on the right hand side: kzbin.info/www/bejne/imXCZomprN2SjsU Hope this helps,

[@tizercat3765]

Tom Tom updates just getting worse, Spent hour and half trying to update maps and speed cameras on Via 550. Paying each month for this service and totally useless. Plug usb cable to computer and is recognised, just keeps on "Getting ready" screen till I give it up as another bad update. Customer service non-existent.

[@HolyMuscleOfLove]

I've tried to update the last map in my gps, and after a forced update to MyDrive, the updates are downloaded but never install. I've tried in diferent pc's with diferent OS, and nothing works. I've passed by this sort of problems to much times, with this piece of crap. After many failed tries to update my tomtom, and after one billion problems before this one with this equipement, without any help from Tomtom to fix them, I've learned one very important thing: Never buy any Tomtom item, again!

[@tahirtopgul8948]

Bir defa da şu yolu deneyin ilk önce bilgisayarda yüklü olan Tomtom Mydrive yazılımı ayarlar kısmında İNDİRİLENLER bölümünde KARŞIDAN YÜKLEMELER KLASÖRÜNÜ BOŞALT seçimini yapın. Daha sonra cihazın ayarlar menüsünden cihazı fabrika ayarlarına döndürdün cihazı başlatın dil ve tercihlerini kaydedip cihazı bilgisayara bağlayıp güncellemeleri yapmayı deneyin.

[@aamirkhan1846]

thank u for the tutorial...very helpful

[@RoyPeaks]

Still doesn't work for me. Not sure what happened, but everything worked fine (traffic, updates, etc.) Now, I can't sign in to account and no updates - going back to using Google Maps on phone.

[@margaretdouglas9211]

My chords many don't fit my Dell. Many tries. Do I need to go back to Target after not finding the answer to my question on Tom Tom Support Videos? I bought my Tom Tom in 2010. Let's stop the criticism pls. and give this support team what they need to do to solve these problems.!!!!!!!

[@mariomeier5711]

Warum ist dieses Video auf englisch, obwohl es extra im deutschen Ordner ist???!!!???

[@J.P.MistaPista]

Auch auf deutsch ist es dieselbe Scheiße! Es funktioniert nicht. It doesn't work.

[@WolfgangGrimm-t1w]

Was kümmert Tom Tom Deutsch, was kümmert Tom Tom überhaupt der Support.

[@dagobertogouveia2934]

My start 60's battery won,t charge. Someone tell me where i should go to solve the problem. thanks

[@miamiSincar]

i see it on deveice but tomtom home wont see it

[@eastendimages]

I’m not dumb. I know how to connect the USB. Stop shifting the blame and fix that buggy software. You’ve just bricked a device that I bought yesterday and decided to update. Lost all the maps too. On a Windows laptop, the update fails each time at 1% or the connection’s lost. MacBook Pro doesn’t even see that piece of shit TT Rider 400. And it constantly keeps connecting and disconnecting via BT to my iPhone which after that looses wi-fi network (WTF?!).

[@alantak1091]

same here lost all maps as well, so much for life long updates will now use my iphone with a ram mounts system what a joke tomtom is.

[@johnnymartinjohansen]

So, apparently we're idiots who can't even connect a USB cable.

[@medab8581]

waouh MERCI tomtom franchement devenu une marque de merde

[@eastendimages]

Now, tell me how you’d connect that shit cable to the Thunderbolt port? I’m listening.

[@geoffsmith6724]

Worked fine until I started to use a VPN (NordVPN connected to a UK site). It will not connect util I disconnect my VPN then it works!

[@amandahopkins1740]

Tried that (also Nord), but no difference with mine. Glad it worked for you though!

[@sarahw1877]

Thank you - have spent hours fiddling with cables etc. Switched off the VPN and it worked in seconds!!

[@ColinPutman]

All I can get on my start 26 is no maps found. tried everything no joy cannot get anything else HEEEELLLLP

[@claudeloi]

Tomtom do not honor their lifetime map on my 4EN52 (over 10 yrs old) no matter what I do.

[@rolandaerni1699]

ist absolut untauglich

[@ninangje9198]

Unmöglich!!!

[@s.t.entertainmentreviews7506]

such a waste of a minute and 28 seconds.............................

[@slaweklewandowski5200]

Nie ma tej instalacji w języku polskim

[@enes4124]

You should shame yourself sir. This is a total clickbait.

[@claudeloi]

I am DONE with Tomtom GPS for life.

[@mh1584]

👎👎👎