Dexcom G7 Updates & Sensor Replacement Policy - CEO Interview

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CEO Kevin Sayer explains Dexcom's has a new sensor policy, and explains G7 range and reconnect upgrades. I ask him about what the future of Dexcom sensors look like from the G8 to non-invasive tech. Follow our KZbin and social pages for more coverage of ADA 2024! Drop your thoughts and questions in the comments ⬇️
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DISCLAIMER: This podcast is not medical advice. Always consult with your doctor before making changes to your health care.
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Chapters:
Intro: 00:00
State of Dexcom: 2:36
G7 Connection Upgrades: 4:55
New Adhesive: 8:29
Sensor Replacement Policy: 9:42
Direct-to-Watch: 12:13
CGM + GLP-1s: 15:35
Stelo: 18:15
G7 Pump Integrations: 18:46
Future of Dexcom: 19:48
-- Product Link Disclosure -- In order to create free content, I use affiliate links. This means if you make purchases through certain links, I may earn a small commission (at no extra cost to you).

[@alanpickering6291]

Thanks for the interview. The replacement policy is BS. I traveled two weeks ago and stayed in a small town on Lake Erie for four days. One sensor fell off immediately, and my backup/replacement started coming off. I called Dexcom, and it was like pulling teeth to get a replacement. Eventually, they agreed and said they would ship it overnight. I called them two days later as the sensor had yet to arrive. They then said it takes two days to process! They still needed to ship it! It was another painful phone call as they had to find a supervisor to stop that shipment and ship the replacement to another address. I had another sensor fail, and I did not call tech support because I don't particularly appreciate phoning or talking with them. They make me feel dishonest I hope the CEO reads the comments.

[@diabe_tech]

There is a web app page where you can fill it out instead of calling them - that has saved me a lot of time!

[@judiwhiteaker5893]

@@diabe_tech I know there is for a replacement G6, but did not see one for the G7.

[@mrsdisney5320]

I’ve used the online form for the G7.

[@TheChristonline]

My 15 yer old Grandchild's sensor failed when changing , you could see the wire or needle inside the hole all coiled up , some dude who called himself David was such a jerk to my wife over the phone over the replacement . We never had an issue with calling Dexcom over a failed pairing or any failure .

[@mythicaldragon1211]

As a Diabetic who has been on Dexcom G6 Sensors for a long time now. With hearing about the Dexcom Sensor Replacement Policy, I honestly will consider going back to the Freestyle Libre. Diabetics can’t control whether or not the sensor is malfunctioning/falls off. The FDA needs to intervene. I don’t know if there’s a form on Dexcom where you can write your concerns with the new replacement policy but something needs to be done. Thank you for doing the interview Justin as this Interview has provided a lot of insights!

[@Belo83]

In fairness, he said it wouldn’t affect failing sensors.

[@lnstarr]

I just switched from the Libre3 to the G7 after receiving wildly false results for the last 6 months (i.e. 40 mg/dl from Libre3, 90 mg/dl from manual check )

[@judiwhiteaker5893]

Happy with the G7, not happy with the replacement policy. As a T1 myself and living with RA, I find I cannot " plan ahead" for imaging like x-rays, MRI's, ect. That thought in your mind is absolutely insane! I am having to put off a MRI because of having to remove sensor.

[@diabe_tech]

I would say don't put off these important images, call dexcom and tell them this. If you have issues, please DM me on Instagram.

[@megsmiracles]

This is understandable, but personally, I don’t take my sensors off for X-rays, CT, fluoro, etc. I understand that MRIs are a different beast with the magnet, but I’ve never had a problem with sensors or the transmitter. I’ve used the thyroid shield when I remember, but otherwise, no precautions. I’d keep it on and if the sensor fails as a result, change it, but wouldn’t pull it off beforehand. Food for thought!

[@judiwhiteaker5893]

@@megsmiracles Just to clarify, I do not remove for X-rays either, I shield it because the one time out of the every 2 week foot imaging, it fried my G7.

[@VelvetKatOfficial]

No, financial business decisions shouldn't be in the way of treatments and medical aids for chronic illness(or any life or death illnesses, for that matter). Sensors are not "luxury products" to make money off of those that need them. It's not about having an easier life. It's about improving our glucose numbers, which affect our health, brain, organs, lifespan, daily functioning, etc, so that we can be there for our families, bring our best to work, and go out using our dollars like companies want. Health should be a human right. The government already provides millions$ in subsidies to energy, agriculture, and transportation industries, they can do the same with approved medical treatments. If my comment sounds like a bunch of jibberish, it's because I'm currently struggling to collect my thoughts to write it, because of the G7 inaccuracies during every sensors first 24hr & last 24hrs. Since my glucose would have drastic spikes & crashes for those 2 days 3 times a month this year, it has taken a toll on my brain and I'm seeing a neurologist in a couple weeks. Also switching back to G6

[@diabe_tech]

I totally understand where you're coming from, you are not wrong. Thanks for sharing.

[@dave2329]

Try reducing how much you eat and how much you bolus. I used to bolusl more than 22 units before I got an insulin pump for my supper and then I would crash like a rock and would almost need to use glucagon. I could drop 100 points in 5 minutes, no joke. Now I take two to four units for a meal and my blood sugars are much much better but not perfect. My a1c is usually 6.1 for the last decade or so

[@THE-michaelmyers]

I am NOT a diabetic, but I assist several diabetics in getting to and from medical appointments as well as picking up prescriptions. The ones that use the Dexcom system are happy. My first reaction to the sensor policy was negative, but after CAREFULLY listening to the man 2 times I can understand the situation from the Dexcom perspective. They are not limiting replacement when the sensor fails. They limit replacements for reasons when a good working sensor gets knocked off or removed. Amazon markets a great overpatch that helps prevent them from "falling" off. Dexcom placement is also important. Sadly the example made by the channel owner about multiple MRIs or other radiology situations might well be a time to simply stop using the CGM and go back to stick checks until the situation is finished. NO! I am not a Dexcom shrill, and NO I don't work for the company and have no friends that do either. It is a simple matter of economics. If they keep providing unlimited replacement as before over time people will start finding these costs in the prices EVERYBODY pays. This will mean more $$ in co-pays etc.

[@dougfabrizio2794]

Justin great job with the interview! I really appreciate the questions you ask and the fact that you're completely professional yet clearly not intimidated by someone in this kind of position. My own personal response to the sensor replacement issue is that it's BS. From their perspective, of course I understand that they're trying to reduce giving out unlimited free replacements, and at the end of the day they want to keep expenses down and increase profits. In my opinion though, the disdain that a family is going to have over Dexcom if they wind up being in the position of having more than 3 sensors fall off and not being able to use one for a temporary period could be worse publicity for them in the long run. Even for myself, it's just an unsettling and unnecessary feeling to have to think about oh shoot it's been 1000 degrees out the past few weeks and my sensors keep falling off before 10 days. I also thought his response was wishy washy. You're starting at 3 because you didn't have a policy and you wanted to give folks a clear idea about a policy, yet at the same time you're saying that you will review it and to essentially not worry about it. Okay, start with no more than 5 replacements per year, or 10. By saying a number as low as 3, you're instantly creating worry in people for whom this happens. Lastly, when he says that sensor error related issues will be replaced, that's fine, but what about sensors that simply don't work properly or are completely unreliable, yet don't have an actual 'sensor error' message? I'm not sure if they're purposely avoiding being clear on that or not. All in all though, I very much dislike the vibe that this policy sets in place.

[@diabe_tech]

thank you for sharing and watching! I agree with what you're saying. it's vague and I'm worried people will worry - it adds another layer of stress to the users - type 1 diabetes is stressful enough. I tried to convey this and I hope they really do change things.

[@dougfabrizio2794]

@@diabe_tech thank you for doing that

[@nicoleamato9338]

At the end of 2023 I had a lot of issues with G6 sensors failing on me. I was told at one point that they would no longer replace the failed sensors because I had surpassed the "goodwill replacement policy". They did end up replacing the sensor because I told them that the sensors that were failing were the replacement ones they were sending me.

[@Chris_Hruska]

often their replacement sensor are ones that are expired and they just change the date on the box. super shady stuff this company has been doing the last few years. I have so many stories about the dangerous stuff. if the FDA knew about everything unsafe that happens they would be shut down for sure. right now the G6 app will stop working and you have to start from scratch every single time. multiple times a day. its been 5 days since the app update killed the reliability.

[@stevesmith1291]

Been a loyal Dexcom user since the start. Still remember some of their painful insertion devices on some of the prior first generations. After hearing about their new sensor replacement policy I’ll be looking for a new company. All I hear coming out of that guys mouth is we wanna make more money. The G7 sensor adhesive sucks and they know it. I have to use an aftermarket over-patch or it never makes it staying on 10 days. If i sweat doing a bunch of yard work they haven’t made it two days sometimes. The overpatch they include stinks. How about fix the issues then institute a new replacement policy not when you still have issues that aren’t the customers fault. What a joke.

[@brendaparker6766]

Good interview! New policiy for replacement not ok, why would we ask for replacements if not needed? Crazy, this makes no sense!

[@TheChristonline]

Your 100% correct !!! I get that there are dishonest people out there that scam everything and anyone but the last phone call to Dexcom was very upsetting over a failed sensor !

[@chuckjester5210]

I love your page...I have been type 1 for 34 years and on the pump for 24. When I first switched to the G7 from the G6, I have had issues with the sensor falling off 5-8 days into wearing the sensor. I just experienced the updated sensor replacement policy. I hope the sensor does stay on longer with the new policy. I use the Tandem pump and continuously would lose connection with the G7 with the sensor on my arm. I had to switch to wearing the G7 on my stomach to eliminate the sensor losing connection, It was so bad, I would lose connection 29x a day. I have no issues with the sensor on my stomach. I am now waiting for the apply watch connection, Keep up the great work.

[@diabe_tech]

very interesting - thank you for sharing!!

[@user-yy3kd5tz1l]

I told my provider I ado NOT want the G7 due to all the issues with it. I will consider the G7 when they fix it.

[@jeffchastain2977]

After suffering the side effects of 10 years of struggling to control my blood sugars as a type 2, insulin dependent diabetic, I moved to Nevada, and got a new endocrinologist. He and his office fought for the G6 for me, and now I use G7. This has made a huge difference for me. I have had normal A1c tests for the last 18 months and I have lost weight and I FEEL so much better. I had a lot of sensor failures with the G6, but only a couple during the last year or so that I have been using the G7, and on Trulicity, and now Mounjaro. The combination of an effective pharmaceutical and a tool to help me see the results has been a key to success!!

[@diabe_tech]

So happy to hear you’re getting the care you need :)

[@baileyab47]

Thank you for keeping us updated on everything Justin. You’re providing a valuable service to the community

[@anitastokar98]

I have sent back a few (maybe 3?) of the G7s because of failure during warmup, very inaccurate readings (the G7 said 245 and rising but my blood glucose meter showed 145) and even a G7 applicator with no needle in it which caused the sensor filament to not go into my skin. Thankfully I have had no problems getting replacements. When ordering my third replacement, I told the Dexcom rep to tell her manager/supervisor how I am unhappy with all of these problems that I have had in the first month or two using the G7. I also told my endocrinologist as she said she was going to be talking to a Dexcom rep the next day and was planning on telling the rep about the problems her patients have been having with the G7. I very rarely had problems with the G6. I certainly hope Dexcom is looking into all of the problems that many people have had.

[@theresa8697]

Thanks for the update. Two things I would like to see in the future: 1.) Fourteen day wear (rather than fifteen) so that CGM day always falls on the same day of the seven day week. 2.) FDA approval for multiple sites.

[@smilinghorse4069]

What prevents you from changing the sensor a day earlier?

[@theresa8697]

@@kobybrown6531 In the interview, the Dexcom leader hopes that a future improvement will be a 15 day wear.

[@dawnb2224]

Thanks for the interview Justin. I do not have issues with sensors falling off, but I do use skintac. I put it on the sensor before it goes on me and then on my skin before applying the overpatch. I also put another overpatch of another brand on top of all that but use skintac there as well. Humidity is a beast and I want to keep sensors on at all times. It works for me. I have always had issues sweating them and pump sites off. This keeps all on.

[@diabe_tech]

Thank you for sharing your routine!

[@christopherdecker8171]

I haven't switched yet, but planning the same process as I use on the G6 and OP5. Skin-Tac, sensor, Skin-Tac, Skin Grip overpatch, then a little more Skin-Tac around the edges. I do the same for the pods, and also add a piece of the universal Snin tape over the pod too. You say you're putting Skin-Tac right on the sensor too ? I thought about it, but wasn't sure if it would be too much.

[@lorimurphy5488]

It's sad we have to go through all this time & expense just to keep these sensors attached. I see that as a design flaw for dexcom. Sure, the G7 is smaller, thinner, but then you have to use a bright white overwatch to keep it in place. It's just one of those things keeping me from switching from G6 to G7.

[@charlesbrentner4611]

I recently upgraded to the G7 with my Tslim 2 and I have noticed that the overpatch has some problems with staying on but the actual patch for the sensor stays tight. I love how much faster the setup of the G7 sensors is. G6 took 2 hrs to setup leaving me wondering what my blood sugar levels might be that whole time. With the G7 sensor it takes only 30 minutes at most. Plus there is both a 24 hr warning and even after the sensor is expired there is a 12 hr grace period before you have to swap in a new one. I haven't had to worry about a faulty sensor yet so I can't speak as to the replacement policy on any level.

[@MyScubadoo]

Great interview! My 8 yr old was diagnosed in December we’ve been using the G7 from the start. Looking forward to a 15 day wear. We’ve only once experienced a fall off, so pretty good odds. It is a nightmare changing the sensor on her though. Takes 2 of us to do this and I think this is mainly due to the loud noice it makes when engaging. She has Down and is super sensitive to loud noises. 15 days would be GREAT!!! Also looking forward to a faster reconnection rate.

[@michellewallace3915]

I have been on the G7 for a year now and find that it works great. I love it. I am waiting for integration with the Omnipod and it will be perfect.

[@kristinsands2027]

I have been using a Dexcom CGM for over a decade now. I switched to the G7 in January of 2024. I had a box of sensors in which two failed to pair to my insulin pump. Dexcom claimed this was not a failure, because the sensors connected to the Dexcom app, yet no data came to my insulin pump which runs algorithms to control my blood glucose from the CGM. 2 days of phone calls, between Dexcom and my pump company, and the only fix was switching the sensor until one finally connected. I was only given 1 courtesy replacement, despite needing a 3rd sensor in 2 days. The finger pointing and rudeness from the Dexcom support was shocking to me after a decade of using their products. I have been a huge fan- Dexcom has made a major difference in my life, but this isn't cool.

[@terralroberts2088]

I have been using the G7 since January I am a blind user of the sensor. I think it's a great product. I don't have many issues whatsoever. In the 5 1/2 months that I've been using this sensor I have lost 50 pounds. It has really helped me to change my eating habits based on my numbers. If it's possible, I would like to see them make the app more accessible for screen readers. namely, the charts, if it's possible. i'm able to get averages, but I would like to be able to access my numbers hourly if it's possible. Great interview. Just subscribe to your channel.

[@scottwhite4455]

My first G7 sensor that I got from my doctors office while the red tape is going through to qualify me to get the G7. I put it in my upper arm. The warm-up was quick and fast, which was great. Everything worked great for three days and then I got a sensor air and that sensor air led to sensor sensor failure. I called Dexcom to see if I could get a replacement G7 and was denied.

[@timhauck8710]

I would like to know about Diirect-to-watch for ANDROID

[@diabe_tech]

ME TOO! I should have asked 😅 next time!

[@dingdongdaddy589]

All I know is, I pay for a ten day sensor. If the sensor starts glitching on day seven, I want it replaced. Probably 5-6 times so far. The last replacement (a couple weeks ago)they told me they weren’t going to replace it. I had to send them the last four days of my clarity history where you clearly see it glitching and getting to an unwearable state on day 9. Only then did they agree. CEO says “ohh if your sensor fails, we’ll replace it”. Oh yea, why the guff then?? I pay $75/mo for three - The day they don’t give me my money’s worth, is the day I go back to finger sticks. 🤷🏽‍♂️ It’s handy, but not a necessity, I can and will manage without it…

[@diabe_tech]

Thank you for sharing this. It should be an easy process - t1d is hard enough!

[@jimstrickland9935]

This was a great interview. Thank you so much for sharing. I am T2D non-insulin dependent, and am so thankful my insurance approved the G7 almost a year ago. It has certainly been a game changer for me. I am hopeful to get my 79 year old mother on the G7 or Stelo soon. She just went into the hospital with keto acidosis because she did not feel like taking her diabetes meds. I think something like this would go a great distance in showing her how not taking her meds hurts her well before another keto acidosis event ever has to occur.

[@jimlund1512]

Very provocative discussion here. I have had far more difficulty reaching 10 days with the G7 than prior versions. And given its integration with Tslim’s Control IQ, it is far more essential than previously. So, add me to the list of Dexcom customers who are upset with this new replacement policy. In my judgment, the G7 is a deficient product for its poor adhesion. Moreover, I have seen increasing references to placing the units on either the stomach or thigh as being more reliable. Since placement on the arm appears to be dictated because Dexcom didn’t test in other places for FDA approval, and since in Europe there are other placement options, it seems to be incumbent upon Dexcom to make the adjustments needed to improve the outcomes for their patients. Is it really only 5% who have a problem? I would like to see how they document that. With the wait times on technical assistance calls, they are either woefully understaffed or overwhelmed by demand, which both signal Dexcom shortcomings. Like others, I too would like to have options for Tslim integration. Competition would force Dexcom to improve its product and its service.

[@chham57]

Great interview with tons of info packed into 20 minutes. Great stuff!

[@jenniferstroschine7293]

Had G6 crap....G7 sensor failures signal loss and did not last the full 7 days at all..back to libre 3 and longer wear and no signal loss...as for replacements we wouldnt need them if it wasnt for profit over people..diabetic 30 yrs. Whats worse is when dexcom is comunicating with the automatic algorithm on T slim and jumping the pump around like a puppet. Roller coaster is not the word for it. Better sensor better pump. T slim working on other sensors to run pump soon cant wait. Hope ceo also reads this thank you...frustrated ex dexcom user.

[@toddmetzger]

If a sensor goes bad, falls off, needs to be removed for tests: Those should be replaced ASAP, without any questions. Full disclosure, I'm using Libre 3. It's not like we're wearing these things for fun. They are part of our treatment routines. For some, their insulin doses are tied to a pump that's tied to the readings from the sensor. I've had a few sensors get knocked off or fell off after a shower in a row a few days before needed replacement. It is frustrating. At least Abbot was quick to replace them.

[@diabe_tech]

That's good to know. I agree!

[@susanparker-heitel702]

Dealing with Abbot is much better than Dexcom. Dexcom treats you like you are intentionally removing sensors. When there is an issue I save several sensors and only only have to call 1 time as is such an unpleasant experience.

[@Chris_Hruska]

I liked that I could leave the sensor of the g6 on for an MRI. but the G7 has to be removed because the transmitter is built in. G6 can just pop off the transmitter and there is no magnetic material remaining.

[@Tiki10025]

I have been using Dexcom since the G3. I have been using the G7 (with my Tandem X2 pump) since January 2024. I HATE the G7. It loses connection with my pump constantly. My pump, of course, is always on my body (except when I shower). I have had more than a few sensors fail in the first hour after start up than with previous Dexcom sensors. And, yes, the sensor falls off especially when applying it. Having to place a sensor on your arm makes applying the sensor far more difficult than previous sensors. The accuracy of the G7, like the G6, is not great in the first 24 hours.

[@diabe_tech]

Thanks for sharing. I haven't had connection issues in months - last 8 months have been nearly perfect.

[@Tiki10025]

@@diabe_tech I have them every day. Today I changed my sensor. The new on failed! Dexcom was no help. They told me to call Tandem. Spent nearly 45 minutes on the phone with Tandem. Eventually they told me to change the sensor. I am NOT happy with Dexcom.

[@Atlasmehd]

he hit the head of the nail with the feedback affecting diet. it has sure made me mindful of what and when I eat. im non pump Type 2 and have lost 120 lbs in the last 14 months with GLP1 and Dex 7. this tech is amazing to me.

[@diabe_tech]

Thanks for sharing!

[@lorimurphy5488]

I love your KZbin channel, and your interview was great. Thank you for addressing issues we care about. I wish the CEO would read the comments here. He mentioned he does not have diabetes and it shows. T1D people's health and wellness are more important than greater profits, which seem to he the priority with the return policy. Sensors falling off too easily is a design flaw over human error. They tout the smaller thinner model yet they require a big bright white overpatch which defeats the small design element. Then they still fall off. Thus many users have to spend even more $ on different, expensive over patches and skin tac. If the sensor adhesive and the given over patch fail and it still falls off, that's a design flaw that should be replaced. I've used dexcom since g4, on g6 & Omnipod 5 now, and will continue to wait to hear that they've improved the tech & ashesive before I make the change. As another mentioned, a DARK THEME for G6 and G7 in android devices would be very helpful so it doesn't feel like staring into the sun, putting spots in my eyes, and waking me up completely so I cant fall back asleep at 2 a.m. I wish more would push on this app issue and that dexcom would take it seriously. I like the CGM but dislike the app. Being able to acknowledge a high or low alarm from the lock screen instead of having to unlock my phone would be marvelous.

[@cpljimmyneutron]

I literally just ripped off and threw away a G7 because it was giving readings over 100 off... and that was after Calibrating. Worth pointing out... this sensor was a replacement sent to me after I had one that failed to re-pair to my phone when the G7 servers went down. Which is a huge problem... every other app based tool I used... if the servers are down, the device still works, it just doesn't sync until the servers are back... the G7 literally disconnected from my phone because their servers were down. Making all monitoring impossible, servers were down for about 6 hours, and then it told me it couldn't re-pair with the sensor.

[@jamesjoy8866]

Interesting discussion about changing the adhesive. I placed the first two G7 sensors on my arm and they fell off, the first on day one and the second after a week. I used the Skin Grip over patch with a hole for the sensor. In both cases the over patch was securely attached but the sensor fell off. I changed to the Skin Grip patch without a hole and changed the location back to the abdomen where i had put the G6 for two years. That has worked great. One other sensor had sensor errors that got worse until it stopped all together. Dexcom has replaced all of the sensors so far.

[@Aggie4America]

Thank you for this interview Justin! I’m really curious on the timing of adding Share/Follow to Direct-to-watch. Once it’s added - I think it will materially change life for my 8 year old!

[@diabe_tech]

Ditto! Glad you enjoyed it.

[@christopherdecker8171]

Thank you for the interview. I'm amazed with all the tech myself. I'm still on the G6/OP5, but look forward to the G7 benefits over the G6. I can say I do end up with some screwy sensors currently, numbers being way off, then throws me way low/high with the OP5. I'm hopeful the G7 won't have the same issues. Also have ADHD and get super stressed and anxiety when I have issues with my sensor or pods.

[@debraroberge7875]

G7 does have high ,lows and falls off..and I have had on 2 months..2 failed sensors and right now I have to change after only 1 day of usage..sensor failed it says..

[@andricheli]

Dexcom's new "sensor replacement policy" is absolute and utter BS and the FDA needs to intervene. I've had a very high failure rate with the G7 sensors compared to past Dexcom products. They are particularly prone to failing in the last 3-4 days. If a sensor fails/doesn't work, that is NOT MY FAULT. There is nothing I can do to prevent that. That is a problem with the product and Dexcom needs to replace those sensors. When I was told last time that I reached my replacement limit, I told them if they didn't replace the faulty sensor that I paid for and didn't work, I was making a report to the FDA. Suddenly, I had a sensor replacement with no issue. ETA: Reps are declining sensor replacements even when the replacement is due to sensor failure. What the CEO is saying is not what is happening to those of us dealing with customer service.

[@glasswinder]

I've had 3 replacement sensors this year and the new replacement policy will surely lead people to slide over to a different platform 🎉🎉

[@dirtbag4532]

I have had lot of issues on G6 but the G7 seems to be much better adhering. I do construction long hours outside and semi heavy sweater.

[@diabe_tech]

Thanks for sharing! The G7 works well for me too :)

[@TypeOneTalks]

Everything is going wonderfully, we are growing fast, and our products are the best. Show me a CEO who doesn’t say that😂

[@matthiasra1806]

Great interview, thank you

[@diabe_tech]

you got it!

[@Slobbostar]

Thanks for a great channel! I am newly diagnosed T1, and you have helped me a lot. I have G7 and live in Sweden. The direct-to-watch has not come to Europe and Sweden yet. I can't get an answer as to when it will arrive. Did you ever come across that information?

[@blanderson]

Hey Justin, can you do a short on the new adhesive. My son had a really bad reaction to the launch adhesive so I’m keen to see the new one. Thanks!

[@mattw.519]

Lot of disconnection issues with G7 and MOBI- have to close the mobi app and restart several times a day. I have to constantly rely on the G7 app (which is very good) but Control IQ not functioning when disconnected. Blood sugars levels all over the place first several hours with new G7 and g6 .

[@susanparker-heitel702]

Time to change back to the Freestyle Libre. In 2.5 years wearing I lost 3 sensors total. I lost 3 D7 in 1 weekend and customer service of Libre is much better. You are not treated badly because you lost a sensor. I would have never changed but my insurance forced it. Due to these issues i will try to get an over ride. By the way I am a Certified Diabetic Educator for 30 plus years and I know how to keep a functional sensor on ( only lost 3 Libre’s in several years of use) Dexcom’s needs to treat users with dignity and respect and take responsibility for the issue with their adhesive.

[@jaredcoffin3907]

Thanks for the interview. Not sure he clarified the “replacement” policy beyond 3 per year for device malfunctions only? Also GLP1? Gotta define all acronyms and insider jargon ie Stella? Stello?

[@user-ce2sz7jl6f]

Just found out this morning that the sensor won't be replaced just because you are bleeding. No sensor error=no replacement. I was disturbed by this and didn't ask some relevant questions like how to deal with the bleeding without removing the sensor? It will eventually clot-right?...How does this affect the sensor reading? Also, not impressed with how it "works" with the Tandem pump.

[@davidchaisson3610]

Thanks for the updates and the hard work you do, Type 2 /Hypoglycemic here. I heard they are working on getting the range to 33 feet instead of just 20 feet, will that come later this year? Thanks Justin

[@McTAnGuS]

If the new policy doesn't affect 95% of your users then why the need to implement a policy at all and even if you do then why not set a number that would not affect the 5% of users who do have this issue. Eg. 5 sensors or more. Surely you should take the 5% of users who do have issues then work out the average from that and make that your policy as the argument seems to be that they did not have a clear policy not that they feel people are taking advantage.

[@VelvetKatOfficial]

Forreal!! That man spoke like a politician in a bubble of investors, not like a Diabetic with the same concerns as us, and especially not as someone that actually cares to provide solutions for a community that needs them

[@judiwhiteaker5893]

Then respectfully, Do something about it Dexcom!

[@judiwhiteaker5893]

No, But we do typically have other autoimmune disorders like myself. I've had so many that jihad to remove for imaging.

[@judiwhiteaker5893]

The Dexcom G7 need to be compatible with more than just the Apple Watch. I'm a avid Fitbit user.

[@diabe_tech]

It feels to me like a scare tactic for those who take advantage of "unlimited," but I'm worried about the people who really need them - parents, those who sweat A LOT. I don't want them to have added stress.

[@lindad6223]

The biggest fixes Dexcom could do is to allow updating their app from anywhere in the world. I had a forced update that wouldn't take because I was traveling. 6 weeks without use of the sensor... and nothing but a lecture from customer "service". The next is better glue or providing decent overpatches. They simply melt off with sweat. And if you're traveling, you can't get a replacement anyway. Direct to phone notifications / messaging -- then a non-apple (ie "affordable") phone can push to a non-apple (ie "affordable") watch.

[@psdaengr911]

I used the Dexcom product and I'm a shareholder. What I don't understand is why stock is performing it's poorly is it is.

[@hirdominator]

Honestly I have never had a G7 sensor come off early at all. I use the overpatch that it comes with and it has worked just fine. I tend to sweat a lot but it has never caused my G7 to come off early. I do use skin tac and that stuff works great. I have had to have procedures done that required me to not have my G7 on and I had to plan accordingly. For me it was really no big deal I used my regular glucose meter and put in my new sensor on when it was time to. I think I might be one of the lucky ones who just hasn't really had an issue yet.

[@GetRevved]

Interesting interview. It's funny to hear about Dexcoms next innovation being a 15 day wear when Abbott is already there and selling that product.

[@diabe_tech]

i thought the same tbh

[@ShellBellz]

I love my libre 3 but am getting a pump soon instead of doing multiple injections and will have to change sensors. Not excited about that. Abbott has great customer service and 14 day wear is sweet! Hoping my next sensor will be as reliable.

[@angelabotz2491]

That stresses me out with the new policy.

[@GregFosselman]

on my g7 when i change patch i have to recalibrate 3 times before it will read to my glucose meter. i always recalibrate after fasting. why

[@Fenrir-cf5rt]

One thing I'd like to see in the Dexcom 7 app, is a DARK THEME, please!

[@diabe_tech]

Agree. Well, there's a work around on iPhone using accessibility features > Per app setting > add G7 app > then turning on "Smart Invert" and there ya go. "Dark Mode"

[@dreanyrealestate]

@@diabe_tech Thanks for that!! Very helpful

[@lorimurphy5488]

Oh my gosh, Yes!! I wanted to click the thumbs up 10 times. I hate the dexcom G6 android app that is bright white, blinding like the sun at 2 a.m., even though I use dark theme on my phone for everything. I'm jonesing for the x-Drip app I used to have, but can't use it with Omnipod 5. At least they finally fixed the lock screen glucose reading so that it is no longer black on black & impossible to read outside. The lock screen part is the only thing that works in dark theme.

[@MissMustang98]

SO excited for Stelo!!! I’ve been paying out of pocket for the G7 and the Stelo sounds more reasonably priced for those of us using a GCM for weight loss.

[@rossdirkse5267]

This is the first I heard about the limit of 3 replacements. Not sure if this is quarterly, weekly, monthly, or yearly. Either way, this does not please me at all. Insurance already limits these devices so that we get just enough to get by and it is stressful enough when you are getting to that last sensor (son is still on G6 but in the process of transitioning to G7). Not at all happy with Dexcoms decision to limit. This is enough to make me look at different options. Sorry to hear that.

[@officiallytrav_day]

Direct to watch is great and I hope it gets better! 6 months later than when Kevin said we'd have it and I haven't seen him apologize for that. Currently waiting to see how the new replacement policy works out for me. I had a sensor fail to pair and am still waiting to hear back from cust svc about replacing it. Clearly that is a Dexcom issue, not something I did wrong, so they better replace it. I wasted an ExpressionMed overpatch because of it so I am not happy.

[@diabe_tech]

Keep us posted!

[@user-hm6pe9vt1f]

Why do I have put carbs in mij CGM? The CGM have to koop my bloodsugat in range and this is connect to the insulinepump. The CGM make every 5-minutes how low or high is my bloodsugar. If i wanted to get sporting activity, you have to put less 50% insuline. The algoritme has to do this work? I still missing the glucagon if you get low bloodsugars. Why have the producent of insulinepump as better algoritmes? I am happy about G7 they have 30-minutes to get used, because changing sensor I have most hypo unwareness, and sensors for 15-16 days is great.

[@buzzelectric6185]

I'm interested to know if Dexcom is seeking FDA approval to be used in Hospitals. Hospitals are death traps for people with diabetes.

[@CTRLOVEFAMILY]

Question... would the direct watch turn off low alerts on the pump without your phone present? It would be nice if my pump wouldn't make noise during religious ceremonies

[@RitaMasi-en5qc]

Thanks!

[@diabe_tech]

Thank you so much!!!

[@judiwhiteaker5893]

Bluetooth is not any better on the G7 than it was on the G6. Readings on the other hand are much better with the G7 and love the 12hr grace period and 30 minute warmup.

[@diabe_tech]

They improved the bluetooth connection, ive noticed it myself..wayyyy better than it used to be.

[@judiwhiteaker5893]

@@diabe_tech I actually recently started noticing a difference in the Bluetooth just a couple days ago. Still have to have my Tandem pump on the same side of my G7 and still have to keep my phone pretty close by.

[@jamato8461]

For the cost of this product and what it claims to be, the accuracy problems are unacceptable. I can't imagine being on a insulin pump with this product! Tech supports reps seems to be people who are given a stack of books and left to their own devices. It's a long wait for them to figure things out and the times I've called they never resolved my problem.

[@angelomonesi]

Nice video, should you make a focus about the Dexcom 1 + because I have that and the alarm are very bad respect the G7 where you have more control and customization. Thanks

[@diabe_tech]

I do have a video interview about the One+ on this channel, but its from a few months ago.

[@thecandyman9308]

Once Eversense gets in w/ Tandem, it's done, son!

[@janh8268]

someone knows when the direct to watch feature will be available in germany ? :)

[@diabe_tech]

Ahhh wish i asked about rollout of this! Dang..

[@prccap]

All these issues these companies, that only do one part of care, is the reason why I needed to go back to medtronic. I feel bad for the people that got convinced by their endo, that got paid, to use these other brands

[@jackschitt6235]

My Endocrinologist connected me with Medtronic and I'm still with them. Here I thought most were saying Dexcom with Omnipod is the best arrangement. My situation is different than most though. My initial diagnosis was type 2 and remained so 4 20 years. About 5 years ago my then new and still current doc officially changed my diagnosis to type 1. I might really b more of a type 1.5 but I guess that is more of an unofficial thing still. My c-peptide was .5 so my body was still making insulin but not enough to eat like a normal person and still control the blood sugar well with the treatment plan the last doctor had me on. If u have any useful knowledge I'm all ears. My antibodies and GAD65 were negative and normal.

[@prccap]

@@jackschitt6235 like all of us should be, a low carb diet is your best friend. None of us should be following the ada recommendations of eating like a “regular” person.

[@diabe_tech]

Me too! Except I was misdiagnosed for only 6 months - i was so sick.

[@philsonnenberg6092]

Gotta love corporate greed. I will say I have NEVER had a G6 (3yrs use) nor a G7 (6mo use) come off. Had PLENTY of G6 just stop functioning. So far nothing with the G7. Connection issues with the G7 are a bit of a hassle but no more so than the G6 really. My biggest issue with the G7 isn't a Dexcom issue but a Tandem issue. My pump is out of warranty so I am unable to get the update so my Tandem will connect to the G7.

[@vikkiwallen8599]

Now I am absolutely terrified, I'm slated to start the G7 in a few days with my tandem xslim pump and all the comments are literally scaring me , have i made the wrong choice ?

[@ZoliRza]

Really hope my pump takes to Lifestyle Libre sensors. I’ve used both and it’s so much better.

[@shannonfehr1713]

My D6 never came off. I have had 2 D7s fall off already since I changed. I also dont like the large bandage look and liked the see through cover way better. I dont believe the new adhesive is stronger.

[@antho3024]

Meanwhile no g7 in sight over in Australia

[@zag288]

great journalism! dexcom you suck improve the replacement policy, most of us live paycheck to paycheck

[@glasswinder]

How much more would it be to make it available for my Motorola stylus?

[@inspectorgadget346]

Will Rapid Reconnect impact the battery life of the transmitter?

[@janecerullo8280]

Recently switched placement of my G7 from back of arm to upper thigh. Works better than my arm. More accurate. It’s like the G6 never worked right on abdomen and I always wore on arm and it worked great. Hard to listen to these non diabetic corporate people.

[@seanmorris1486]

Type 1 for 24 years. Never been more frustrated with a product then the G7. Out of range was sooo bad with my tandem pump and the G7 I switched back to the G6. It was honestly getting dangerous and literally useless to use. Been fine ever since I went back to G6 and I refuse to use the G7 until they figure it out. Such a shame how expensive this product is and it literally doesn't work properly. Call Dexcom and they basically say oh well. Here is a new sensor. Huge disappointment.

[@diabe_tech]

When did you last use it? I've found the last 8ish months fantastic since they upgraded it in a few ways.

[@seanmorris1486]

@@diabe_tech I tried using it a few weeks ago. The G7 has a lot of potential, I just absolutely couldn't use it with my tandem pump.

[@g0ssage]

The G7 could be great or complete trash. The quality control is terrible. In this age of connected AID systems that's not acceptable. They may need to spend less money on Super Bowl advertising with celebrities and more on quality control.

[@dave2329]

So did Apple pay Dexcom to keep compatibility with Android watches a non-starter?

[@craigclark5845]

Still no G7 in Australia

[@diabe_tech]

Hopefully sooooooon

[@craigclark5845]

@@diabe_tech I don’t think we will get it somehow. But will see.

[@yogaice]

This new policy sucks. Of course there should not be "unlimited" sensors, but Dexcom should replace them at the same rate at which they fall off. I understand if people are abusing it and getting nonstop free sensors, that should be stopped, you should require account login when requesting product support and it should be easy to verify if it's being abused. Insurance companies expect the product to last 10 days, and only provide payment for that many devices, so either Dexcom needs to provide replacements if they fall short of that, or insurance needs to pay more.

[@judiwhiteaker5893]

As CEO, You are not answering questions with honesty and facts. You are tip toing around giving direct answers.

[@lorimurphy5488]

This.

[@rickangelico5612]

❤❤❤❤❤❤🙏🙏🙏🙏🙏👏👏👏👏👏

[@kevinthomas26]

with all this talk about ai and chip making you would think when they roll a product out all the kinks would have been worked out but its seems like every other g7 we are having to report and ask for a new one cause it cant last more than three days before crapping out. It's ridiculous

[@billbevers475]

I immediately got angry when he mentioned "with respect to business considerations......" I immediately realized he is not committed to really totally helping medically......in other words: corporate banter. Lost me on that issue.

[@user-tu3bk2jc8i]

Such complete bullshit of a response from the CEO. He danced around the new asinine replacement policy and never gave an actual answer. The same way he's danced around us asking for several years now to have sooner options on low alert repeats on the Follow app. A low alert repeating every 30 minutes is absurd. There should be a 15 minute repeat option like there used to be before the stupid update that took that option away.

[@firstlast1732]

What a stupid question what excites you about the conference I don’t tune in to hear his answer about what excites him I want some facts numbers figures and information please don’t waste everybody’s time with stupid questions like that

[@GregO0oo]

Dexcom has been a huge disappointment...

[@antho3024]

Meanwhile no g7 in sight over in Australia

[@jenniferstroschine7293]

Be thankful better sensors coming