The 8 Steps To Creating A Customer Journey Map

[@LdlonlineCoUk]

After spending 3 hours online looking for how to create a customer journey I finally came across this video, this was the only content that I fully engaged in. Simple to understand and really well presented - thank you.

[@NinoskaMariaPaz]

I agree

[@a.bukhari1759]

Same here.

[@beahighvalueman2255]

"You don't want to increase the awareness of a broken journey." *GOLD*

[@DIOGOFELNERGRAVE]

👌🏻👌🏻

[@ABcareerMatch]

Spot on

[@meredithhurston]

This stuck out to me most, too. #facts

[@khalidep]

But there is no such thing as negative publicity. I can tell you from own experience of developing software products. We had a hacker who cracked the protection of one of our key products and made the cracked version available for free. At that time, copyright laws were useless. So, we simply gave up and went on with developing a newer version with better features. Guess what?!! The cracked product helpt to maximize the awareness of our product. Eventually, customers who enjoyed the cracked version ended up approaching us to buy the newer version. Viola! A broken journey served as a marketing campaign which increased our business.

[@emjayel4509]

@@khalidep but only because eventually you fixed the the broken piece did it help business. If you would've never fixed what was broken you would've went out of business.

[@bertrandperdomo-ucles1391]

Our businesses are better because of you Ryan!

[@olatundeifeoluwa5203]

"You don't want to increase the awareness of a broken journey" Taking that with me. I've been engaged ☺️☺️

[@rkshorter]

Indepreneur sent me! I've been following Ryan Deiss since 2015 - awesome leader in the digital marketing space.

[@mellowmammals]

This is the best video on customer journey we have seen! Well laid out, no BS... just solid and practical information to get me started down the path. As a small (single person) brand, I needed this and will put it into practice as soon as this comment is done! Thank you for posting this.

[@BRBRCK]

Indepreneur sent me! Let's get to marketing! :)

[@ابوعبدالاله-ق5ت]

The best I ever watch - short, clear,to the point with great information

[@sherrycreate]

Soooooooo I pretty much owe you money because SIR! You dropped me off at AH-HA boulevard and I’m loving it here! Your customer journey map makes soooooooo much sense! Thank you

[@sharondemi6614]

this was the best customer journey map tutorial guide I’ve found online! thank you ! really helpful and effective!

[@SonyaJevette]

Right on! Indepreneur sent me!

[@ozandinc5880]

You are really a good instructer as you are energetic and draw attentions on you.Bravo(a Plant Manager from a Turkish Company)

[@geenaee4772]

So so helpful. Thank you. Briliant too - yup, not a spelling exercise.

[@gijshorsten5013]

Thank you for this video. Needed to create a customer journey for my intership. Much love from the Netherlands!

[@AshleyVannoy]

Love you guys! Indepreneur sent me here and got me listening to your podcast!

[@Amarijeans]

Indepreneur sent me here! Staying for the informative content 👍

[@ItBends]

Indepreneur sent me! Thanks

[@Kenny-Ross]

Thank you! This was as well-explained and presented. I needed to have a better understanding of the customer journey and you helped me to do that. What I really like was...make customers SUCCESSFUL! Great point and something to keep in mind.

[@MarissaKmusic]

Indepreneur sent me! Loved the video, really insightful and it helps to see everything broken down like that.

[@auliapahol]

This is simply amazing! Easy to understand, applicable, without oversimplifying it. Thank you.

[@EarthGoddessNotMe]

BRILLIANT ⚡️ Yet another simple strategy to create success ! Love the HaHa moments .. that's what we serve for Thank you so much 😍⭐️

[@mikewalker1862]

Hey! Indepreneur sent me! Keep dropping those gems!

[@miraboucher]

Quote of the day! "You don't want to increase awareness of a broken customer journey." - Ryan Deiss. Love it! Thank you.

[@shaelangford3353]

Indepreneur sent me! I found your podcast a couple months ago through them as well. Thanks for the great educational content!

[@davidbeauchamp7228]

Indepreneur sent me! Already love the Perpetual Traffic podcast.

[@JohnMuirheadmusic]

indiepreneur sent me! looking forward to diving deep into your content.

[@khairyfarhan]

Brilliant framework. I'm completely new to marketing and this really helped me understand the customer journey pretty well. Thank you so much!

[@BrandonGreenOfficial]

Indepreneur sent me! Anyone who is associated with Indepreneur HAS be awesome as well! Thanks for the great content!

[@rajatpratapsinghgaur3974]

Hi Ryan, Thanks for uploading amazing content. It was explained in a very lucid manner.

[@SanjeevSharma-yj6ko]

In my company, my marketing people creating the awareness of those products which are already selling well. And point is they are sending the plenty of emails to old customers about those best selling products. I am getting your point from this video, but based n user segment we should create awareness. And that is the very first thing to start. Which you have explained very very well. Thank you 🙏

[@tylerburnsofficial6605]

Got a lot from this video. Thanks! Indepreneur sent me here.

[@piyush_pratik]

Pure Goldmine of knowledge :) Epic stuff

[@catalystx4u]

GOOD & Compact narration Ryan 🤩🤝👏👏🙏

[@AQuantumLeapYear]

Very Effective. Easy to understand. Thank you!

[@infinitevibrations6231]

This is a brilliant resource, thank you!

[@supriyoghosh6533]

Thanks for sharing such valuable knowledge!!

[@AvanishTrivedi]

You are the best, my friend! I remembered this lesson for the lifetime. Thank you

[@tawanboonkanok4941]

Thank you so much. It's very clear and useful for me.

[@Aloharadioband]

heard about your channel from full stack creative - love it!

[@usmanjaved7007]

Great Video and Its clear that what is a Costumer Journey.. Thanks

[@femiiadenuga48]

fantastic video. Very impactful. I understand the whole essence of customer journey more now.

[@kimberlymjames]

This is so detailed and usable. Thank you. Other videos gloss over the details

[@Dor3ann]

Amazing video! Thank you so much for creating this! It helps out a lot!

[@creatingdigitalassets]

Excellent explanation of CXJM and where to prioritize our focus. Thanks, Ryan!

[@abanyamwando]

Thank you. This was very Informative.

[@Barncore]

Indepreneur sent me! Looks like great info here

[@elliotsun8555]

Indepreneur sent me! - Cool!

[@rachelgarozzo3108]

This was incredibly helpful. Thank you!

[@sofskrbic]

Awesome insight! I got everything I needed from this video!

[@williamdaniel8912]

Indepreneur sent me. Nice breakdown of the process.

[@alesimaboudi8567]

indepreneur sent me! keep up the amazing work!

[@fseniorc]

Thanks Ryan! Excellent presentation.

[@otherstates9021]

Indepreneur sent me - great stuff

[@peterjackson5158]

Very energetic and informative post. I subscribed ☘️

[@saqibnaveedmirza6364]

Thanks for reminding us of the lesson we learned but forgot to apply.

[@HendyIrawancom]

Ah-ha! Amazing and very clear. Instant sub! Thank you! :)

[@nikitakamat1273]

This video is GOLD

[@ankitgupta.an2050]

Damn.. I am impressed with this 🔥 Thank you so much for the information and knowledge brother ❤️

[@teangpao6099]

Love this lesson Ryan. Thank you.

[@xzandriaweil]

This was very helpful and detailed! Thank you so much

[@billycaldwell9403]

Indepreneur sent me. Looking forward to diving into your content.

[@akmalgertsen8872]

Thank You so mich dort auch a Great Content 👍👍👍 Your channel is so valuable...!!! The number of Subscribers don't really reflect its VALUE!!! Thank You again!!! Real good Stuff!

[@minal1688]

just realised that my "Ah-HA" moment was when you closed the loop back to awareness (yes I actually did say it out loud)

[@jsiriani3445]

Thank you so much . I finally got it 👍

[@jyribemerstahl734]

This was really good !

[@praiseohanwe]

Quite helpful. Thank you very much for this video.

[@jasmineusha9279]

very insightful.. thank you!

[@roldanmontiel]

love this content, very easy to visualize and understand.. I definitely had an ah-ha moment. Although I have a question,refer to the last advice "don;t start in stage one" but If I want to start my project I have to start in stage one, right?

[@derrickduplessy215]

@Jennifer Roldan if you want to start your project, it's important to start with creating results for a customer. The happy customer will help you when you ask them to create a testimonial. That testimonial will help get more potential customers interested in your service. When you have interested potential customers then you can engage and convert them. Basically, the best marketing is satisfied customers speaking for you.

[@auliapahol]

IMHO most people will start with prototype which is considered the middle stage (like in the video). When the prototype is 'perfected', then we can start to broaden the awareness so the investment we make for ads won't go to waste. We don't want to sell a faulty product / service which will create bad image for our project. I hope this helps :D

[@ryanburwell4145]

Excellent presentation. Thank you!

[@loredanaadriana6576]

This is pure gold!!!!

[@RahulKumar-he5ss]

Amazing content. And full support to Ryan.

[@kipkorirkoech3337]

Remarkable, thank you so much.

[@nickosaputra2344]

This explanation is so awesome and I appreciate it. Thank you.

[@lisafaireymusic]

Hey I subscribed from Indrepreneur! Looks great and I’m happy to know about you!

[@bibipsalter]

Thank you! New sub here, indepreneur sent me!

[@ahmadsaud3531]

thanks a lot for this valuable info and easy explaination

[@juanofthese]

Hey great video. It is super helpful. I'm wondering what kind of examples you would use for the ascend (which you spelled correctly btw) stage for an artist gift shop website

[@DigitalMktr]

Great question! Ascension is all about walking people up a list of increasingly expensive products. In the case of an artist gift shop website, you would think about bundling products, or bundling products and services (if you have services like art classes and whatnot). Here is an example: Conversion Product: Single Paint Brush Ascend 1: Paint Brush Set Ascend 2: Paint Brush Set + Paint Set Ascend 3: Paint Brush Set + Paint Set + Canvas 3-Pack If you offer services in addition to products, it might look like this: Conversion Product: Learn to Paint in 30 Minutes (online course) Ascend 1: Learn to Paint Course Bonus Tutorials + Beginner Artist Kit Ascend 2: Learn to Paint Course Intermediate Ascend 3: Learn to Paint Course Advanced Hope this helps! There's a million ways to do this.. just remember that each primary product line will usually have its own Customer Value Journey.

[@mahmoudmohamed7650]

thank you very much you really helped me a lot

[@houndsafe125]

Love this! Found it very helpful in making a CJM for my online shop. I'm not sure what to fill into the Ascend box for my shop though. Can you advise? I'm B2C, retail.

[@thebeautybrandcmo]

Product bundles, maybe a subscription for refills, maybe a customer VIP club for some premium service to support the physical products like DIY use or training om some techniques to simplify use....those are some ideas that came to mind.

[@rhiannonstraka4319]

Great Content! Just Subscribed Indepreneur Sent Me!

[@victorvicsolutions2716]

well done, i love this

[@ChrisAlexandor]

Indepreneur sent me man! Subscribed to ya :)

[@helloworld6505]

Hello im an marketing student, im confused is this applicable to all products?

[@matondology]

Indepreneur sent me! But one of my band's managers is already a subscriber too ;)

[@ikalennyy6986]

Fascinating!!!

[@beahighvalueman2255]

"Don't make them happy, make them successful."

[@kemrenae]

I KNOW RIGHT THIS WAS A GREAT TAG LINE!

[@HK-sw3vi]

which in turn makes them happy

[@JordanNewby]

Would this work for an ecommerce site selling horse apparel?

[@KiranVarri]

This is so fabulous 🤩🙌👏👏👏🏁I am inspired to revisit this diagram to learn more... 🚀🚀🚀

[@thetranscriptpresents5439]

Brilliant vid and so easy to follow

[@SpenceBrown]

Full Stack Creative sent me!

[@xhaffox]

Amazing explanation Thank you!!

[@sayantanbose1093]

Nice content..looking forward to learn lot from you.

[@sherrimclaughlin-ryan2501]

Thanks so much!!!

[@drazlizaahmad189]

love this sharing

[@Abdelrhman_Rayis]

don't increase the awareness of broken journey golden words!

[@Ben-sz4ow]

Great video, thanks

[@ritsworld5001]

1. Reach & Awareness Stage 2. Engagement Stage 3. Nurture & Educate Stage 4. Conversion Stage 5. Filtration Stage 6. Insights Stage 7. Upselling & Cross Selling Stage 8. Success Stories & Feedback Stage 9. Referral Stage and once customer refers you get the customer directly to Stage 4

[@4lanesmanagement291]

Sending thanks to indepreneur for the plug

[@manavsingh7378]

Awesome!

[@adrianboysel]

This is a great video!!!