DJI Pocket 3 screen issue | This may be why

Before I get started on the DJI Pocket 3 screen issue & This may be why, I want to mention how much I am really enjoying the DJI Osmo Pocket 3 and how I really think it's a powerhouse of a pocket sized camera.
With that being said, there have been some people that have developed a screen issue with the Pocket 3, some right after 1st taking it out of the box after receiving it, some that got this issue after a few days or weeks of using it.
It basically makes the screen useless for turning on/off or for switching from vertical or horizontal video and I don't know if DJI is using magnets inside to lock the screen or if it's a spring mechanism of some type, but I'm sure someone will do a disassemble video of a Pocket 3 to show how the screen works and what the issue is ( It would be a VIRAL video for sure) !
Here are my thoughts on what "might" be causing the issue with the DJI Pocket 3's screen.
Tell me in the comment section your thoughts and if it has happened to you!
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#WorthItOrNot #screenissueDJIPocket3 #djipocket3screenissue

[@melodytalks3432]

I don't pull the body out of the case but pulling the case apart so the body pop out. DJI POCKET 3 has elevated itself to such position that it beats DSLR/Mirrorless cameras in many key areas considering price point. Imagine if, the next generation of the Dji pocket 3 makes improvements in focal length ( addition of 85mm, 35mm) backed by bigger sensor, then the game is over for big camera industries like Canon, Sony, Nikon etc, as the form factor aline so awesome & practical.

[@WORTHITORNOT]

Oh I agree, as I mentioned in this video how much I really think the Pocket 3 is a little power house of a camera !

[@nameuser108]

But did you see new sony alpha camera where they use new technology?

[@melodytalks3432]

@@nameuser108 Are we referring to a9iii with global shutter etc? That camera is a niche market for sport/wildlife photographers, 120fps etc. %99.99 of people don't need 120fps & rather prefer a practical solution, nice ergonomics, packed with useful features. Thanks for your reply.

[@melodytalks3432]

@@QuicknStraight No No, I don't mean zoom lenses at all, either perscopic lenses or as a separate attachments like 15mm in combo packs at the moment. As far as sensors concerned, a 4/3 is very much doable and it is already on the card for upcoming pocket cameras.

[@melodytalks3432]

@@nameuser108 kzbin.info/www/bejne/mGnSepacl7dre7Msi=9e5ltOt7GLjH2qIQ

[@northcountryscenes9872]

Amazing, you’re the 1st one to mention this as a possibility and it makes perfect sense. Why didn’t DJI just use the strap design from the Pocket 1 for the case? I really appreciate your thoughts on products and your honest approach.

[@WORTHITORNOT]

Yeah I don't know why they changed the case closing strap, my strap on the original Pocket 1 still works just fine. Thanks for watching !

[@MrAguantandoanova]

Hello, your words make a lot of sense, I think the main cause is that many users open and close the screen in an abrupt manner and when opening and closing the spring hits hard and ends up unsetting the screen.

[@WORTHITORNOT]

Could be. Someone I’m sure will take one apart to see how the screen mechanism works and its point of failure

[@BasicFilmmaker]

Mine doesn't work because I didn't buy it yet...sounded funnier in my head. Never mind. :)

[@WORTHITORNOT]

[@SFTbeats]

😂

[@JoZhWorld]

Out of stock in my country as well.

[@bodgevideos5144]

Thank you so much for your thoughts…i think you are correct…i bought the combo pack from eBay here in the uk…i set it up and placed back in the case..the following day i removed from the case and the screen mechanism had broken….rendering the camera useless…i returned to eBay for a full refund….i have since bought from amazon and 1 week later its still ok….i also think as you suggest that the case is really tight….the camera itself is absolutely fantastic….many thanks for your thoughts…john uk

[@WORTHITORNOT]

Yes the Pocket 3 is such a powerful little camera and I enjoy using it daily now. Hopefully this gets resolved soon with the screen issue for those that are worried.

[@psoon04286]

What exactly happened to the screen when you took it off the case? I’m really curious🤔

[@bodgevideos5144]

When i took out of the case the screen rotation did not work it was stuck in the half open state and kept springing back to that position

[@AGPfacecast]

That makes since. I just bought mine. I have maybe an hour of recording time on it and my screen did that Saturday. I filmed the Space X launch, put it back in the case and an hour later I took it out and that's when the screen issue happened. I contacted DJI and they want me to send it in. I just hoping that it doesn't take forever to get it fixed or replaced. I don't think I will be using that hard case after this. I have a small padded case that would be perfect. @DJI

[@WORTHITORNOT]

I hope DJI gets you taken care of fast.

[@AGPfacecast]

@@WORTHITORNOT it’s boxed up as we speak and headed to the repair center in Fort Worth. I hope I don’t get a run around. I literally bought this two weeks ago.

[@WORTHITORNOT]

@@AGPfacecast please report back with your experience and how the replacement works

[@AGPfacecast]

I just posted a short show exactly what the screen is doing. (The clip I sent to DJI) I think I tagged you so you can see the screen “malfunction”

[@itsmylife_ph]

Because of this problem, I canceled the purchase of Pocket 3 in the Philippines . But it seems to me that you are right and need to buy a new case or carefully remove the camera from the original case.

[@ScenicBliss]

All good input on this subject. I bought the Pocket 3 mostly as my travel camera, so I do use the case and put the camera in my pocket many times a day. I'll be cautious about removing it from the case going forward and not apply any extra pressure to the sides of the case as I remove it. No problems here so far. Good video.

[@WORTHITORNOT]

Thank you ! The Pocket 3 is a great camera for sure and my "hypothesis" is just something "I've" seen as a possible reason why this is happening. Better safe than sorry.

[@SoundSpeeds]

If you recall, the first thing I said when I saw the Pocket 3 was that I wondered how stable and secure the screen is. Any time there are moving pieces in handheld electronics, they have to be strong in the way it's reinforced. With my Pocket 2, I looked at 3rd party cases but there weren't any amazing ones that I saw though. Another great video Andre.

[@WORTHITORNOT]

Yes Sir, you were the 1st to question the screen. I’m really hoping someone does a tear down/disassembly so we can all see how the screen is attached and how the mechanism works as I think that would shed some light on the problem. And NO, I’m not doing it 😂

[@WORTHITORNOT]

@@davidwalker2402 1st, DSLR/Mirrorless cameras don’t have only a small attachment point like the Pocket 3, 2nd the inner side tabs on case does touch the screen. Like I mentioned in this video this was only my opinion as to what “might” be happening. Regarding your nothing burger comment, that’s your opinion. Go put up some Pocket 3 videos on your channel showing the inner case doesn’t touch the sides of the screen

[@harrison00xXx]

With moving screen assemblies i have only experience with Canon cameras (600D, RP, R7) but they worked flawlessly so far. Only thing i have seen in a video where someones tripod fell on the ground with camera screen on the open, most fragile side position, ofc the screen assembly broke.

[@bigtreefoot]

I think you 100% right there a lot of people that buy stuff and they don’t look after it very well whether it’s tech or if it is something else you just have to be careful that’s all you see that it’s very delicate. You have to be careful simple as that.

[@briandolson2941]

I'm afraid I might differ with you Andre, about how people treat their possessions, no matter the cost. In my life experience, I would say a high percentage are very rough with their "toys"!

[@WORTHITORNOT]

Haha, well when it comes to my Challenger, I beat the snot out of it everytime I take it out, but my camera's, I take great care of them.

[@wethepeople278]

Always appreciate your honesty about products.

[@WORTHITORNOT]

Thank you and thanks for watching !

[@veronicabrown9837]

I believe that the screen snaps into position and is held in its relative positions by attracting magnets on the back of the screen/the handle body. I am guessing that someone in the assembly line mounted those magnets backwards, now so instead of attracting they are now repulsing. Instead of magnetically snapping into place at the 90 degree position, the screen stops at a 45 degree angle (in between the magnets) and is now “torn between two magnets” which would explain the jittering screen that some owners have observed. Still needs fixing or replacing of course.

[@WORTHITORNOT]

I understand your point, but many people are indicating that theirs worked for a few days/weeks just fine then the screen issue happened so if the magnets were installed incorrectly at the factory, those units would not work at all. I hope someone does a tear down so we can see the insides and know once and for all what's causing this. From the 4 e-mails I received from people that seen this video, they said theirs failed right after trying to take it out of a "tight" case and they felt a lot of resistance, then when trying to turn it on, the screen went wonky.

[@KaiDon1]

I think, the impact from turning up and down by spring cause locking mechanism failure, using a finger slow it down will help .

[@WORTHITORNOT]

Yeah a lot of people were flicking it on/off thinking that was cool.

[@cnyphotovideo]

When I first saw photos and then videos of the Pocket 3 I immediately thought that screen rotation could be a problem. I hope that DJI makes it right for anybody having a problem. And also that they address the root of the problem for any future batches of the camera. I would like to get one, but I’m probably going to wait till spring and see how it goes for others.

[@WORTHITORNOT]

I hope they address it too, but they never did a recall on the Action 3 being out of focus, 😮

[@doublahh]

After long term usage, I see the screen having issues or possibly going black due to the friction flip similar to the T-Mobile Sidekick.

[@cnyphotovideo]

@@doublahh Right. Well, I’m gonna wait a few months and see how the hard-core users report on the product. Many people I’ve seen are flicking that screen around so fast that it will wear out quickly if there is a true problem.

[@adz-ql6kv]

i just get one hand and stretch both sides of the case apart and then carefully take it out so the inner bumps don't put pressure on the edge of the screen. it only takes a second more to take it out.

[@WORTHITORNOT]

That's what I did

[@deni28kali]

I just checked my pocket 3 and if you look closely at the screen it actually is a few millimeters smaller than the actual body. There’s no way the actual screen touches the case. So personally I don’t think the case is the problem. When I saw that it had moving parts I purchased dji 2 year care refresh just in case anything happens. Up to four replacements in 2 years. When paying that kind of money for a device it’s worth having some kind of extended warranty/insurance on the device. So far I’ve had no problems and find it very easy to put in and out of the case. I would say out of hundreds of thousands already sold there’s probably been a few people that are not very careful with their devices. It’s only my opinion and in all products there’s always going to be a few that will be faulty right from the get go.

[@WORTHITORNOT]

Agreed, but if you look at the tabs inside the case you’ll notice they also taper towards the screen. I may be totally wrong ! I do hope it gets sorted out for those that have the issue

[@deni28kali]

@@WORTHITORNOT yes they definitely taper towards the bottom of the case and after looking carefully at those two bumps I personally think they are correct. The body of the device actually squeezes them as it gets pulled out. Well let’s hope that it doesn’t become a big problem because it’s an amazing piece of equipment.

[@groveygrove6777]

The screen rotation could be a spring assisted cam design with a single small bearing to lock the screen into place , hence the click . The small vertical movement in the screen you mention could be the primary movement of engaging the cam, if indeed it is a cam design.

[@WORTHITORNOT]

Could be, thanks for your comment and for watching

[@CoasttoCoastDrones]

with forums and online mentions ...it's actually more like 50-100 which still overall isn't that many - BUT it is an issue and folks who spend 700 + for a kit need better protection. I ordered one ...friend has the screen issue ...fingers crossed mine doesn't ...I reposted in my facebook group and am about to subscribe ...thank you !!

[@WORTHITORNOT]

Please report back with your experience and if your case is also a super tight fit on the Pocket 3. Thanks for watching !

[@CoasttoCoastDrones]

@@WORTHITORNOT did you hear about Insta360 Ace Pro ?

[@WORTHITORNOT]

@@CoasttoCoastDrones yes I have, been posting photos on my community tab. Looks interesting

[@CoasttoCoastDrones]

@@WORTHITORNOT OK ...now for the real question ...do you ever come on smaller channels livestreams and answer questions ?

[@CoasttoCoastDrones]

anyway ...LOL ... I am going to reference your video on my livestream tomorrow night

[@FriedChairs]

People with the screen issue seem to have had it from the get go. If the case is causing it, the problem would be very widespread and would be increasing and DJI would issue a warning about using the case. It’s likely production issues.

[@WORTHITORNOT]

Could be, like I said it’s just my opinion as to what it might be. Possibly not all the cases are that tight or maybe some are pulling it out of the case a bit too forcibly. If it’s a production issue, then why so few with the issue? Until someone takes it apart or DJI updates everyone as to the cause we won’t know for sure.

[@FriedChairs]

@@WORTHITORNOT A small percentage supports the idea that it’s a production issue. It’s small because the person assembling the parts that are causing the issue only rarely makes a mistake. Also, they probably didn’t know this product would be as popular as it is so they are rushing to get these made and adding inexperienced assemblers who are going to make some mistakes. They need to either do a redesign of the components or poke yoke the assembly process so the mistake is less likely to occur. Also, they need to update their testing so they catch the issue before it’s approved. I’m not saying you’re wrong. You could be right and time will tell. I’m an engineer for an auto manufacturer. Very different product but direct manufacturing knowledge does translate somewhat to different product areas.

[@WORTHITORNOT]

@@FriedChairs Valid points !

[@muvev3072]

I’ve found when putting back the Osmo Pocket 3 back in the case I first put the gimbal head first leaving the bottom end slightly tilted then sliding the bottom towards the top and it will slide right in the case instead of pushing the bottom end down against the bottom part of the case. Definitely a bad design for the case but this has been working for me without having to force the pocket 3 back in the case. I’ve done this method over a hundred times during my vacation and has been my solution without damaging the Osmo 3! Hopefully third party manufactures make a better one to use in the near future.

[@WORTHITORNOT]

Glad you're doing as I do with removing the Pocket 3 from it's case. Maybe someone will do a tear down video showing how the screen works and what causes this issue.

[@psoon04286]

Maybe I’m overly optimistic, but I’ve owned a number of electronic devices which employ various forms of switches. The Pocket 3 swivel display is another form of switch with an audible detent when operated. Still, I will operate it no more roughly than any other switch on any of the devices I own that I intend to enjoy using for many years. If you do the same then the Pocket 3 display is not going to fail prematurely. Just my opinion🙂

[@WORTHITORNOT]

Thanks for commenting your opinion and for watching

[@UKBUBBLERS]

I hope you're right and that Dji will issue new designed cases. Unlike the osmo action 3, I feel that they stitched me up on that instead of recalling them because there was obviously a problem they just bought out an osmo action 4 and earned loads more money out of consumers. Now I'm lumbered with the action 3 and its absolutely crap. But they won't refund me there just replace it with me using my dji care refresh. Thanks for sharing my friend sounds plausible it is very tight. 😁👍👌🇬🇧

[@juhaaavalaakso455]

DJI always failed with the cases. Pocket 2 was scratching the gimbal. I noticed it too that Case is too tight for Pocket 3 and those sides takes grip of the screen. If certain light you can also see that there are marks in the screen where case touches it. So yes the case is pulling the screen off. This is why I very soon stopped using that case. Even big eye glasses case would do better job.

[@Everyonehasanopinion]

Good chance you’re right…. I’ve always felt that the design of the case was extremely poor, and the execution of manufacture was cheesy at best. Personally I don’t use the case at all on any of my pocket cameras; I leave them on a tripod and handle them with the tripod during use. The case really should have more thought put into it, I think they’ve always been bad.

[@MoiraOBrien]

I have never used the case - I always use the bag, much more convenient as I have everything together (except the wide angle lens which I have not yet used as I dont like the curving on the edges)

[@harrison00xXx]

I have had so far only the DJI Osmo Mobile 4 and 6 (for iPhone SE, 12 Mini and 15) but the case stuff is so true. Basically a super cheap baggy on the OM4 and a not slightly better hardcase on the OM6. Since they were cheaper products i did not mind it that much, also the gimbals are in the pocket anyways without any bag or so to put into. But on the Pocket 3 for THAT PRICE i would have expected a lot better build quality (the screen assembly is horrendous...) and a better fitting and protecting (from dust etc), yet "small" case.

[@wpkambiancesounds]

Today i got my Pelican 1120. I think is the perfect box to protect the Osmo pocket 3. I left the holder in the Pelican but after watching your video i might not use the holder and just use the pelican padding which i think is enough to protect it. I uploaded a picture on the community tab of my channel if you want to see how it looks in the box. Cheers!

[@WORTHITORNOT]

I’ll go check it out

[@aussauce]

I saw ur photo…r u bring that out to travel…..

[@RonL2023]

Good call! Also may depend on how tight you are holding the case when you try to remove the camera. Thus pulling the screen away from the camera and causing a spring to pop off or some latch to pop off inside. I have only tried the case twice. I leave it setup on the tripod and grab it when i need it. Doubt I will ever place it in my pocket.

[@WORTHITORNOT]

Yup. Thanks for watching !

[@chrisdelcan2757]

I hope you are right ! DJI really ought to come to a view on the screen issue soon since it is clearly putting some of us off. May be their tests did not include taking it out of the holder 20K times !

[@WORTHITORNOT]

True, or maybe some of the cases have sides that are more bent inwards than others. Last night I grabbed the sides of my case and pulled them apart more, now the Pocket 3 is not tight in there at all which I'm fine with.

[@agatachinalska6377]

Ok, I'm writing this first and if someone later says they stole the idea from me :) Since the screen is held by a magnet and a strong one at that (neodymium?), such a magnet may become demagnetized by high temperature (if you put any magnet in the oven). During long recording, the camera heats up and maybe this temperature is enough to weaken the effect of the magnet?

[@WORTHITORNOT]

I saw on a KZbin video someone said that the screen is a spring design and the anchor point's on them are plastic inside the camera and can break easily when flipping it open/closed hard. I have used mine is some extreme temperatures and on very long shoots where the camera was very hot around the gimbal area and mine (knock on wood) is still fine. I still personally think that the case does pull the screen away from the camera body and that leads to the issue. Hopefully one day someone will take it completely apart and show us how the screen mechanism works.

[@UnWrecked]

That problem I'm having with mine is, the gimble will drift up on it's own as I'm filming and I don't notice until I look at my footage. As I move the camera around, it slowly drifts up.

[@WORTHITORNOT]

That's odd, did you update to the latest firmware by chance.?

[@UnWrecked]

@@WORTHITORNOT I'll have to check

[@Chefbiggfluff]

great observation it looks like a case issue. I can't wait to get mine. I will by like a small camera type case to put it in.

[@WORTHITORNOT]

Hope you enjoy it ! It’s really an awesome camera.

[@stephendegenaro6387]

I got the pocket 3 - it’s great. However good points you bring up. I’m cautious myself having the case. It’s a great thing…but yeah my first thought is it’s going to break something if I’m not careful. And still it’s a bit confusing how best to place it back in. Hence why my purchase with JB Hi Fi I decided to go with their 3 year guarantee incase something breaks etc. I feel much safer placing it on it’s little foot stand upright. 😎

[@thetruq4857]

I think people are putting pressure on the mechanism in the wrong direction. It's natural to twist it to the right to turn it off. I found it's good to use the notch to push and pull with the thumb. Also, the reason you probably get a click when placing it in the case is because on your video, it doesn't appear you are sliding the gimbal end flush in the case. That gap causes misalignment. This is in the instructions, and I've never had the click. That being said, I never thought about squeeze pressure.. 🤔 Thanks for addressing this! 👊🏾😎

[@WORTHITORNOT]

In one of DJI’s videos it states to push the bottom of the Pocket 3 into the case until you hear a click. I’ll see if I can find it. Thanks for watching and commenting, it helps the community !

[@KaceyGreen]

Mine did have the rocking sound when rubbed, I couldn't hear it on my speakers when you did it, hopefully mine has no issues with this or if it does that the DJI care does the trick

[@pbrunottephoto1646]

Those two tabs are felt covered rubber...I cut them out to be safe..The rear tabs still hold it firm.

[@whatsnottohike]

I was about to buy one but i think ill wait and see if this issue continues. Your theory makes sense and maybe they will redisign the case. Thanks.

[@WORTHITORNOT]

Thanks for watching

[@SunriseWaterMedia]

That's a really good insight. You might be right, Andre.

[@WORTHITORNOT]

Hey Kris ! It seems to me like that "might" be the issue, just trying to help people out. Hope you're doing well.

[@NELA_Realtor]

The screen issue happened to me on the Pocket 3 after about 15 days or so with about a 10-degree off tilt. I have never dropped mine, I've been gentle and has been on a tripod most of the time. I have the protective cover on it to keep it clean and in case the tripod gets knocked over. I believe the issue is with a spring assembly and not a magnetic. I can hear a faint mechanism sound when I adjust the screen angle fully vertical or horizontal and let go. It "springs" off tilt. Even though it is off axis, the screen assembly feels solid as nothing is broken inside. I think you are on to something as it happened to me when I took it out of the case gently. I sent it back and DJI should have it in their hands on Thursday.

[@WORTHITORNOT]

Sorry to hear you were also affected by this. Please update how the replacement performs

[@NELA_Realtor]

I received the replacement today and it works fine. @@WORTHITORNOT The entire process took about 2 weeks. A few days after DJI received my faulty Pocket 3 I received this message: "Dear Customer, After carrying out the damage assessment, we found that the Screen Module deformed; Rotatable Screen Cannot be Rotated to the Endpoints." attached to an invoice for $33 ($36 after tax) I responded by asking for more information if this was a user error or a factory issue. Then I got this response: "Dear Customer, This product will be covered under warranty. We'll either replace it with a product that's new or equivalent to new in both performance and reliability, or repair it." So they ended up not charging me. At least now there is a baseline of the price of fixing the "screen module".

[@wayneslink]

i swivel my pocket with assist smoothly on my hand to prevent snap. is not that hard. i think the sudden snaping may result in return spring misalignment.

[@WORTHITORNOT]

Yup, better safe than sorry. Thanks for watching !

[@jonathanalfred9847]

I would like to see how the pocket 3 looks inside. Because i am wondering why DJI decided to make the battery built in which i dont like. What about the internals made dji not want to have the battery removable. And i always thought the case wasnt great. And i also think the usb port and tripod mount shouldve just been part of the main unit. The extra attachment is to big for what it gives you. And it should also have a magnetic mounting system like the action 4.

[@jamesecurtis1705]

After watching this. I decided to get a hard shell eye glass case. It fits perfectly although not with the battery or tripod accessory attached. I have felt and questioned how hard it is to get the pocket back out of its case.

[@pauleuc2212]

Could we see what that case looks like?

[@grumblewoof4721]

I think we need a teardown and show us what the internals look like... but with all manufacturing there can be assembly or component problems and these often come in batches. Several times I have returned products and the manufacturer has admitted that mine was one of the bad batch. So, these screen problems should be covered by warranty. If not, then if you have DJI refresh then you should be able to get a replacement (at a cost). but if a bad batch then DJI should replace it free of charge.

[@WORTHITORNOT]

Whoever does a tear down video of the Pocket 3 will have a wildly viral video and will once and for all expose why this is happening. Thanks for watching !

[@Utoober-yp7mf]

Yea, now with the pocket 3, two things might malfunction. the screen as you mentioned and another is when turned on, the self test it does on the camera lens. I have the pocket 1 and there are times the lens would get stock when lens goes up and down, front and back test.

[@flightographist]

I'd wager the pivot assembly is very similar, if not identical, to the swivel assemblies on the folding drone arms on many dji models...with many millions of repetitions and articulations but not while being gripped tightly in a case.

[@StirfriedGerman]

I loved the ASMR session when you wiped the screen :D Good catch on the tight case though, could be the case 😅. Got the Ulanzi AM18 wireless mic kit, it's unbelievable and $55, I'm still in shock. Onboard recording is great, the only small issue is the audio file download speed that seems a bit slow. Other than that it's awesome so far.

[@WORTHITORNOT]

I wish the Ulanzi was $55 here, it's still $100 but I "might" buy one just off of your recommendation😄

[@StirfriedGerman]

@@WORTHITORNOT Get then to send you one 🤣

[@WORTHITORNOT]

@@StirfriedGerman I have always liked Ulanzi's stuff, but now they don't respond to me anymore, oh well.

[@StirfriedGerman]

@@WORTHITORNOT I'll complain to William !

[@WORTHITORNOT]

@@StirfriedGerman Do it ! :-)

[@onQQuincy]

Happened to mine last night & I returned it today, I love the DJI Pocket 3 & there really isn't an alternative to it right now.

[@WORTHITORNOT]

Sorry to hear that, can you give some details on exactly what happened, when it happened, just taking it out of the case ect? I think it would help the community.

[@onQQuincy]

@@WORTHITORNOT it was working just fine Saturday when I used it but on my way home when I removed it from the case to check the footage the screen was off centered . I'm guessing you're right about the case causing the problem because it was working just fine when I placed it in the case . I have a video of the screen problem kzbin.info/www/bejne/pp3VYYSrdtd_fNUsi=cCd5Rd2ThmtKwRAA

[@TechGuruVamsi]

I have the issue ..I used pocket 3 only twice and gently.. it made a pops sound looks like spring is off and thats it screen was off.. sent to Dji , they are replacing the screen…still repair is in progress…hoping to get it back this week lets see….how they fix it..

[@WORTHITORNOT]

Wow, please report back with how the repair went

[@TechGuruVamsi]

Just now status got updated as completed and shipped the item today.. may be it will arrive in 2 days.. in that invoice i see screen module cost was 33 $ and repair service fee was 65$ .. inluding tax it was 106$ for a normal person to fix this with out warranty for me they fixed it for free plus fast shipping :) @@WORTHITORNOT

[@TechGuruVamsi]

Update: I got my Dji package today looks like they sent the new standard combo. instead of repairing the broken one ...

[@WORTHITORNOT]

@@TechGuruVamsi Hope this one is better than the last one

[@TechGuruVamsi]

@@WORTHITORNOT i dont feel any differance with the screen tension. its still a new pocket 3 😅

[@dkeberhard]

I've been debating between getting the Pocket 3, Osmao Action 4, and the Insta 360 Ace Pro. Too many screen issues with Pocket 3 so I'm holding off on this one.

[@Rabbitoh72]

Another issue I find when putting it in the case, and taking it out. It swivels the lens around from its resting place. I’m not sure how good that will be over time. Forcing it to spin

[@LeeANear]

I got the Pocket 3 on Dec 19, 2023 and on Dec 20, the screen suddenly wouldn’t lock in the vertical position. Then later that same day, it wouldn’t lock in either the horizontal or vertical position. It rests in at an slight angle to the camera body. Very disappointing. DJI Customer Service said my only option is to return it for inspection and repair or replace. 5-7 days. I’m worried that this issue will happen again with the repaired or replacement unit.

[@WORTHITORNOT]

Sorry to hear that, I hope they get it sorted out for you

[@garygohmusic]

Great analysis!

[@WORTHITORNOT]

Thanks for watching !

[@Gadget_Freak_1972]

Got the same issue today. It flips back to vertical. 😮‍💨 Actually in Brazil for 6 more weeks, then back in Germany i will ship it for repair.

[@vernelfpv]

i've been waiting for your video like this which is why I'm holding up to buy the OP3

[@WORTHITORNOT]

Glad I could help, but I think if you just take some precautions, you should be fine

[@sonesay]

I tend to think the cause is more to do with people flicking the screen open and close. I've seen videos where they don't seem to support it during opening and closing and treat it like a toy flicking it and letting it swing open and close quickly so the end movement of the screen just reaches the end and abruptly stops and the sound produced is clearly loud like something's been stressed. Since you mentioned it could be the case I started screeching mine out now since it was always a tight fit but if you look at the design its much more narrower the lower it gets and right in the middle of where the screen the protruding grip would be of the case. Since the body of the camera is wider than the screen I think it should still be the point where its touching those protruding grips and not the screen it self even when its more narrow the lower you get. If you pull the camera out straight up every time I think it would have the less stress applied to the screen but I think the best method if you are really paranoid is to just sketch open the case to the camera as much as possible before pulling it out.

[@WORTHITORNOT]

Good idea ! I just pulled the outer edges of the case apart some to give more room and now it is not hard to pull out at all. Thanks for watching and commenting !

[@RealityHurts923]

Such a cool camera. To bad it has 3 design issues that bug me. 1. This issue with the screen would be one. Well not sure if this is actually due to design. 2. DJI Camera bag with bundle doesn't fit camera in it's hard case. You have to leave that case out. Just an inch or 2 longer on the bag would have solved this. 3. Not enough room for the the gimble to close properly with a filter on it. Yes the gimble turns around and you can still fit it in the case but again, just an inch of space would have solved this. 4. Also wished the camera rotated vertically like my Mini 3 Pro to get the full 4K instead of 3K resolution.

[@racheleckhart1351]

I don't have this camera and not interested in getting it, but I do love listening to your voice. You should really think about doing audio books or a Podcast as you are easy to listen to.

[@WORTHITORNOT]

LOL Thank you Rachel, you're always too sweet. Regarding a Podcast, hummm (gears turning) 🤔

[@user-wd1et2zd9d]

Thanks for tackling the issue of the osmo pocket 3 screen. I am about to buy the creative set. But i find your observations significant, so im holding off until the screen issue is resolved by DJI. interrstingly, i was ready to buy the set last week during my trip to Bangkok, but found out that there was not even one unit available anywhere in Thailand. That sounded very strange to me.....

[@abdigitaluk_photography]

I was worried also about the effect of the case on the screen. I always pull one side of the case away slightly when I'm removing the pocket 3

[@WORTHITORNOT]

I pulled the sides of the case outwards and now it’s not tight at all.

[@sevmato]

If you take out the camera straight from the case, the screen will not touch the sides. That's what I can see, but if you twist the camera a bit, then it does touch on of the sides a bit. So I guess, just be careful on how you take out the camera from the case.

[@WORTHITORNOT]

On my case it touches the sides of the screen going in and out of case. I just pulled the sides of the case slightly apart and now my case is fine

[@cubeaceuk9034]

I have met people who have smashed the screen of a new iPhone within two weeks of ownership so I can imagine people who expect electronic items to be bomb proof. Having said that, the screen mechanism doesn't look that robust. Could be dust or moisture ingress if the gap is as big as you think it is. People can also use a camera after going from an air conditioned car to outside without allowing for acclimatisation. The case issue could also be a valid reason.

[@WORTHITORNOT]

Yup, user error could also be the culprit but a lot of the people that had the screen issue said they are very careful with it but it still happened. You make a valid point regarding this camera not being waterproof and dust proof and going from cold to hot or vise versa ! Thanks for watching and commenting !

[@MrJeffreylipata]

This is one of my biggest reason why I chose action 4 even pocket 3 is here in saudi. Anything that is movable on an electronic devices has a shorter longevity than nothing. Next is the battery. Removable is way way better than fixed.

[@WORTHITORNOT]

Very good points. The Action 4 is a fantastic action camera.

[@sanremosallymusictravel]

Hello dear, very interesting video. You may be right, over time it could be a problem, but it took the DJ three years to make the Pocket 3, I think she thought about it very well before doing something like that. Unless I hope so nothing is guaranteed, thank you for sharing Big Like ☺️👍🌴🇮🇹

[@WORTHITORNOT]

Yes DJI is very good about creating new innovations for sure, but sometimes things can happen unexpectedly. I hope I'm right and it's this simple.

[@sanremosallymusictravel]

@@WORTHITORNOT Yes, I understand, you're right.

[@darrylbrown5321]

These are great products. The issue I have with dji is they want so much of your information just to use there products straight out of the gate.

[@WORTHITORNOT]

I can understand that, the whole activation process is a bit much imo

[@georgeedelston6402]

Andre is Bill Nye the science guy of tech products and their issues 😊 nice detective work and sounds reasonable. You should take it apart and video it, I’m sure that video would get 5 million views 😂

[@WORTHITORNOT]

LOL, I'm just trying to help out those that have the Pocket 3. No way am I taking mine apart, but I agree, whoever does will have a VIRAL video for sure. Thanks for watching !

[@smakersify]

Well ill just have to stop using the case if it’s going to damage the screen long term. Thanks for this bud!

[@WORTHITORNOT]

Glad you found it helpful and thanks for watching !

[@waynedavis1950]

The screen on my Pocket 3 developed the rotation issue before I had use the protector case. It seemed to fail right after I had plugged the AUX battery in and left it sit for about 15 minutes. The top unit, where the screen is attached, got a little hot after which the screen rotation issue started all of a sudden. Upon returning it, DJI sent me a full refund. It was fun while it lasted!

[@WORTHITORNOT]

Sorry to hear about that, but glad you got a refund. Time will tell if more and more people have the issue

[@ForjdAmerica]

Great review. Thank you. This makes sense.

[@WORTHITORNOT]

Thanks for watching!

[@cameraguy2128]

Great video Andre, your hunch sounds very very likely to being the problem.

[@WORTHITORNOT]

Thanks, I'm really curious as to what the true cause really is, but I really think my observations regarding the case pulling on the screen is valid.

[@vernelfpv]

i like the design of the case of the OP1. your suspision is possibly correct

[@WORTHITORNOT]

I hope it’s something as simple as my thoughts

[@vernelfpv]

@@WORTHITORNOT yeah. i was hoping that I watched your video before I bought the action 3. so now I will wait until early next year for the OP3 but I will definitely get one. hopefully the fix will be easy for this screen

[@WORTHITORNOT]

I hope so

[@donovanw.2943]

Thanks for the helpful info.

[@djfuegolive]

I witnessed the clicking on the screen too and just got it today

[@WORTHITORNOT]

Loosen up the sides of the case, better safe than sorry

[@shelleybevacqua]

It happened to me. I think you have a setting for auto rotate, or locked landscape or locked portrait mode

[@WORTHITORNOT]

Hello, sorry to hear that. Can you give some details as to when, how etc when it happened please? It would really help those that are following this. Thanks

[@redesignedlife777]

To me it feels like a magnet. I always have to flick or nudge the camera to get it to move or re-align itself. Thats one of my biggest issue.

[@TestosteroneWarriors]

My screen would no longer flip horizontally. If I flip it, it'll snap back to vertical. And I was very careful of how I handle the camera

[@WORTHITORNOT]

Contact DJI quick

[@thetalkinghuman]

My screen is stuck in portait now. It just springs back when i try to move it landscape. I had it out of the box for 3 hours. I dont think this had anything to do with how i put it in the case.

[@abb3373]

Good points. Since I purchased the creator combo with an included travel bag, should I use the carrying bag instead of the case to be safe?

[@WORTHITORNOT]

Whichever "you" feel is the best way to store it, as this is just my opinion/observation on a possible reason why this is happening. I always say, better safe than sorry.

[@heyholetstow]

We were one of the unlucky ones to have the screen issue. Had it about a week, filmed a few things, was always very careful. Was filming something and turned the screen to turn it off (not roughly) and it just wouldn’t bit. It kept flipping horizontal. As I say, always careful etc. weird you talk about magnets as we were away and had a Magnetic Key near(ish) the pocket. Could that have interfered with the rumoured magnetic locking system? Or were we just unlucky and got one of the bad batch. Every product has a failure rate…

[@WORTHITORNOT]

Sorry to hear you experienced the problem, thank you for posting the details as it is helpful for all of us that purchased the Pocket 3.

[@heyholetstow]

@@WORTHITORNOT DJI we’re really good and sorted out a replacement pretty quick. Can’t fault them

[@pytube777]

DJI needs to remake a new case and ship it free to all buyers.

[@-cliff.fern4593]

My case isnt that tight. But thanks for mentioning, will be careful regardless 👍🏼

[@WORTHITORNOT]

Glad to help

[@lwslwieserce]

I wanted to buy a camera, but when I saw the camera overheating issues and the screen issue, I wouldn't pay that much money for a shoddy product. A device that is not well thought out in terms of design is a failure and the user is left with it. And no one is willing to discuss this topic in depth and reduce the price of the defective product.

[@RonL2023]

Missing out on a great camera... My RX100 overheats in 5-6 minutes shooting 4k 30fps. The pocket is stone cold after 6-10 minutes shooting 4k 60 fps.

[@OutdoorWeekend]

If you have that problem with sreen would Dji fix that problem if you send it to Them because as a consumer you have guarantee or warranty..? Or should you buy This Dji Care refresh?

[@WORTHITORNOT]

Getting the DJI care refresh might be a good idea for some

[@OutdoorWeekend]

@@WORTHITORNOT But the warranty would cover it if the screen breaks within the warranty period ?

[@theveraciouspodcast7465]

It would be ideal for DJI and other companies to hire youtubers to test these items for months prior to use. They should allow real users to try these devices for months @dji

[@WORTHITORNOT]

You would think that DJI would expect that from all the KZbinrs they send these early units to, but it seems like a lot of companies just want gleaming review videos in exchange. Anytime a company sends me something early, I ALWAYS send them my feedback about issues that arise and if the company doesn't fix the issue, I always talk about it in my reviews.

[@theveraciouspodcast7465]

They send them out because it is free advertising. They really dont care about the issues. They will fix them in a year or two

[@JoATTech]

I'm also very gently with my P3 screen. If feels like it can break off very easily.

[@WORTHITORNOT]

Better safe than sorry

[@OrlandoPla]

DJI should send you a $1,000,000.00 .....

[@WORTHITORNOT]

Haha, highly doubt it, but thanks for the support.

[@eonwalk]

Mine no problem... Thank god 😊

[@WORTHITORNOT]

Yay ! It's a great camera.

[@superg50zero32]

I don't think It's the case because I saw one video on KZbin showing that the screen was already broken and he hadn't put in the plastic case yet. I must have pulled it out of the plastic case at lease 40 times by now. Flipping it with your thumb or someone actually pulling the screen might be the issue or It's just quality control. This is why you buy extra warranty when these companies offer it because you never know.

[@WORTHITORNOT]

Good point !

[@josephliow5535]

I bought Pocket 3 in early Feb 2024 and used it few day , the screen problem happened, it very upsad , it's new, I hope someone can give me some suggestions, thanks. Joseph

[@WORTHITORNOT]

If you just bought it, return it as there is no fix for it

[@jesusblessthesecommentsamen]

I’m going to do the spider flick with mine and make a custom kydex sheath 👍

[@WORTHITORNOT]

Nice

[@xalukard]

Thank you!!

[@WORTHITORNOT]

Thanks for watching

[@noblegendforever2052]

i think it will last atleast until next gen comes out. 3-4 years.. this bring back in the day when i had my nokia slide up screen

[@WORTHITORNOT]

Oh I think the Pocket 3 will last for sure, just some added care might be necessary .

[@Msfs2024HD]

The screen will last as long as you take care of it and not be aggressive with it.

[@RonL2023]

I just looked at my camera and case. Ive only had it in the case twice and there are scuff marks on the edge of the camera. Its a faint scuff but they are there on both sides. Also can see them near the bottom of the camera where there is another case pressure point. So that alone says stay away from the case...

[@WORTHITORNOT]

I saw someone online mention my video and that they looked at their case and it in no way touches the screen, I had to tell them to take a much closer look as the tabs on both sides of the inner case do touch the screen. I pulled the outer sides of the case outwards a bit to give more room and now its not in there tight at all which is okay with me. Thanks for watching and commenting !

[@RonL2023]

@@WORTHITORNOT There is pressure on the screen when installing it in the case. The screen edge is tapered but the widest part of the screen frame is the same width as the camera base so it does rub along the widest edge of the screen frame.

[@CrazyChinese]

My case isn’t as tight as yours… never had this issue….. u could use some flat pliers and crush down the puffy cushion part that sticks out…

[@WORTHITORNOT]

I just pulled the sides of the case open more and now it’s not as tight as

[@fsb5370]

good video... now you have me being more careful the case. I have an issue in snapping the camera into the body. It's awkward.

[@WORTHITORNOT]

Hopefully this is the issue and this video helped. Thanks for watching

[@RubberontheroadIndonesia]

@@WORTHITORNOT Perhaps using a hair dryer to heat the case a bit then stretch it out a fraction may help.

[@Droning-ON]

Let's just hope that DJI solves it!

[@WORTHITORNOT]

Yes !

[@boblovestofish6793]

Glad I just use action cameras for what I do, I liked this camera but glad I passed. DJI should hire you to test their stuff 😂

[@WORTHITORNOT]

LOL, @ hiring me, no way they will do that, I just wanted to try to figure out what the potential issue is and what might be causing it. For fishing videos, an action camera can't be beat !.

[@OutdoorWeekend]

I don’t encounter that problem … But The question is if guarantee will cover that sreen issue ?

[@WORTHITORNOT]

Great to hear. From what I have seen, it's been only a handful that have had this issue, but time will tell if more people start having the problems too.

[@walkingmanvideo9455]

Well thats enough for me to not purchase one. They are insanely expensive. Yes, the image looks good, but they are just a cheaply manufactured unit, nothing high quality about the hardware. Thanks for you efforts on addressing the potential issue.

[@WORTHITORNOT]

It is expensive, and takes great video but this potential screen issue might be a deal breaker for a lot of people. Thanks for watching

[@Msfs2024HD]

You'd be surprised of how stupid people can be and abuse that screen. I've seen videos of people flicking the screen back and forth

[@WORTHITORNOT]

True

[@scottnadeau5280]

what if you shave one of them nub things off to see what it does ??????? im still holding off getting one if you can find one

[@WORTHITORNOT]

After doing this video, I just pulled on both sides of the case to stretch it out a bit and now it fits just fine without being too tight. Thanks for watching !