Do businesses need to refund customers for cancelled bookings?

Hello, my name is Mehraaz Sidhu and I am a lawyer in the Commercial Law team at Sharrock Pitman Legal.
There is no blanket legal requirement on businesses to provide a full refund in the event of cancellation.
However, as a business owner, it is important that you are aware of the Australian Consumer Law and the requirements it imposes on your business.
The Australian Consumer Law requires you to treat your customers fairly.
The first step in avoiding a dispute with a customer is to ensure that the terms and conditions of your booking contracts are up-to-date and contain a clear cancellation policy.
Our article provides an overview of information to include in a booking contract. For your advice for your specific situation, please do not hesitate to contact us on 1300 205 506 or email@[e-mail].
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Disclaimer
The information contained in this video is intended to be of a general nature only and should not be relied upon as legal advice. Any legal matters should be discussed specifically with one of our lawyers.
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