Do I Want to be a Call Centre Agent? Part 1

If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training you may need.
Find more at www.careforcustomers.com

[@FernandoOcumarez]

Based on my Expirience, Call Centers in general have provided me with the opportunity to practice, sharpen and enhance my habilities to solve a variety of issues. Granted, things get complicated and you may expirience a little bit of frustration sometimes but, Nothing is easy, and when you take advantage of the people you meet, all the training you get along the way, you come out of it stronger, wiser and ready to face and deal with the daily complications you may encounter in other areas of your life.

[@ricarteuribe834]

Fernando Ocumarez that's right.

[@sonicfan23]

I have a call center interview for Comcast next Tuesday and I'm trying to do whatever I can to get the job. It would be a life changer for me. Thanks for the video.

[@vesnastankovic7542]

hi guys, the greatest results that ive had was with the Reverse Phone Tactic (just google it) definately the most incredible remedy that I've followed.

[@komalzafar4597]

Jonathon Gillis hello

[@komalzafar4597]

Jonathon Gillis i also want to do this job but i have no experience can you help me plz Gillis

[@chillin4vl6]

I'd rather deal with customers over the phone than in person.

[@derwen85]

I do customer service over the phone for a call center for 8-9 hours a day in my ear all day. My job is to make them happy when they are unhappy. I get yelled at,sworn at,told I`m stupid and hung up on. Some people tell me they appreciate me,but that`s far and in between. I have to use my head first when they start yelling at me, not to hang up on them for I will get fired. By the end of the day I`m emotionally and physically exhausted. My brain is fried. I have worked in stores before. I think it`s much,much easier. Just saying. :)

[@joserafaelalvarez3803]

Don't be afraid of getting a job in a call center,cause I have friend who got it with only 5 months studying english and she improve her live so just try to learn faster every day

[@dannyrodriguez4582]

I got the job! Now I'm gonna watch the other videos . Thanks

[@CareforCustomers]

Santiago Cardenas Congratulations on your new job. All the best to you.

[@CareforCustomers]

Rene, so glad to hear about your success. Congratulations on your new career. Stream is a major player in the industry.

[@arturoismaelhernandez9125]

thanks a lot ! I am mexican and I have been working in a call center before, but this is my first time I will apply as bilingual and I am a little bit worry, I have my interview this friday 23.. very good information ! :)

[@CareforCustomers]

Arturo Ismael Hernández Arturo, I hope everything worked out well for you. I hear that Mexico is running short of bilingual call center agents. You have a skill that is needed. Buena Suerte

[@cosinandoconstephaniemuiei2364]

Thank you

[@CareforCustomers]

Catherine, I am glad this has helped you in some way. Good luck with your career!

[@MsTammyjk]

My advice, drink the tea....the company tea. If they tell you say things a certain way, do so. Memorize it, live it. Have a timer on your desk, lots and lots of water. If you cannot work under pressure, do 10 things at once, not take it personally...this job isnt for you.

[@bogolmp388]

h

[@amirasalome8608]

This is absolutely Perfect!!! Thank you for the wonderful video :)

[@CareforCustomers]

I glad you liked it. Good luck in your job search.

[@jmondragon2010]

Good luck Maria, you re going to be well, remember only be yourself

[@LukeC_96]

Thanks for this video, it's every helpfull. Went for a interview today and got the job, looking forward to starting

[@siccmade31]

Definitely helped with my 2nd interview watching this video (Interview portion) contributed to my self awareness & confidence in the interview thanks I ended up getting the position

[@CareforCustomers]

siccmade31 Congratulations to you. That is wonderful news.

[@christellemaehon7361]

Thank you very much for the tips. I now have more confidence about applying for a job. It's my first time to apply since I've just graduated from college last Saturday.

[@hopeyalikeit4920]

thank u so much for this .. :)

[@KTO030]

I was a Call Centre Agent for 2 years and loved the work so much I wanted to stay till I retired. Sadly the Centre closed. I am desparate to find a new Centre I can work in but I dont seem to be able to convince the prospective employers that I am an excellent in this field. This video was so helpful. I now know a way to apply.

[@margietano7533]

Thank you so much it helps a lot !

[@jbgiant2003]

I love the BPO industry..not only it helped enhanced my skills, it has also helped develop my personality and have self confidence!

[@emmanuelvalenzuelaperdomo8009]

Great video. I congratulate you!!

[@arlenekinsey4018]

One of the best outsourcing company.... thanks

[@genalynfletcher670]

This is wonderful tips for those people who wants to be a call center agent! thank you for sharing

[@CareforCustomers]

Thanks for watching and for the kind words.

[@caramellehale5855]

, HOW LUCKY AM I TO WATCHED THIS ,, ITS REALLY CAN HELP ME CAUSE I REALLY WANT TO BE A CALL CENTRE AGENT, THANK YOU

[@vincenian14]

Realtalk I am thankful and so proud to say, this is very helpful and I even wrote down all the words spoken in my notebook 3years ago! Now I'm 3years working in BPO, I've searched for this video again and so grateful for these tips. I thank you Sir. I subscribed immediately when I found this again.

[@CareforCustomers]

That is so nice to hear. I am glad that the video has helped you. All the best in your continuing career.

[@palmira7984]

very useful. Thank you very much.

[@1931851]

I just landed a job in a call center, and this video is very helpful. I have very great experience in customer service. This will be a good opportunity to have o my resume

[@CareforCustomers]

Belated congratulations to you. Glad the video helped.

[@chillin4vl6]

Any tips if I want to work in call center but only 1 year of customer service experience?

[@marcusstarr2000]

From Philippines: Excellent video well done!

[@renerojas1110]

thank a lot , i got a job in a very important company for your advice you provide me in this videos , and really apreciate the information , thank so much

[@sherj0729]

I'm having an interview next Friday. This is my first experience as a bilingual cc. I hope I can handle this. I've been through a lot harder before. Thank you so much for your tips.

[@CareforCustomers]

You are welcome. I hope you got the job you were looking for.

[@tiffanyco2276]

thanks for the tip...

[@tiffanyco2276]

thank you sir.. great video an eye opener for everybody..

[@catherinealarcon3608]

I was really happy to watch this video'''''' because I want really to be a call center agent, which really helped me to enhance may skills in terms in English language,

[@alversaval6709]

Thank you for this video ! Its gives me knowledge .

[@CareforCustomers]

Alver Saval Glad it helped you.

[@CareforCustomers]

Thank you for watching and for your kinds words. Buena suerte en tu entrevista!

[@danielfilpo4465]

just perfect and encouraging. im thinking about get my interview next week., my english is not the best even though im pretty sure that i wiil get positives results.

[@CareforCustomers]

I wish all the best in your interview. Fingers crossed

[@MrSridharMurthy]

Excellent advise !

[@CareforCustomers]

Appreciate it.

[@AyanaMegumi]

thank you for the tips sir.. it helps a lot.. actually, i'm planning to apply in any of the call center companies here in cebu, ph.. but i'm just a little bit anxious.. although i can speak english and my friends told me that i'm ready to apply.. but still not confident when it comes to talking to non-friends.. i hope i will be able to gain strength and courage.. so i can make it till the end.

[@CareforCustomers]

Ayana Megumi Ayana, Give it a try, It will be hard at first. I would say the first 3 - 4 weeks after training will be your test. If you work for a good company, they will provide you with training and support to ensure your success. Good luck to you. Mabuhay.

[@raquellaquina8749]

CareforCustomers looking for ann marie c,laquina

[@JehVolta12]

Thank you sir. it will help me to my interview. it´s great to see this kind of videos and thanks again for creating this amazing video. Greetings from Mexico

[@coravillasenor4271]

I got hired last week as an inbound CSR. Im actioly on my 8th day of training, and stil have 4 days to go. This is my first time in this kind of job. And i can say that i did not expected that this is going to be that hard. Specialy for me that dont have experience, its like they wer teaching and asking a two yr old to read in just 12 days. I dont easily give up and i badly need this job for my family. I hope and pray for this (cross finger)

[@juanchohernandez8018]

thanks for this amazing video. it really help me a lot. I hope I will pass the interview next week.

[@CareforCustomers]

I hope you were successful in getting the job you were looking for.

[@dunroideparmir778]

excellent tips...very well anticipated...it helps me get the job...more power to you sir..

[@reymarkandann17]

I have my interview tomorrow. Hoping that this would help me a lot. Thanks :-)

[@davidhenriquez9562]

how is your call center job going

[@reymarkandann17]

I'm not hired. so sad :(

[@myundergroundmadness]

MaikillerkinkelHD True that. It's like a modernized cottonfield.

[@VIPGirlSweetaciD]

I'm training for my very first job, and it's quite difficult to me get used to all of the programs that we have to use and also, pay attencion to the costumer... and I'm not used to talk in english by the phone because i'm from a latin american country... so it A LOT different hear the person from the phone that in person... so i don't know if i'm going to be able to get the job...

[@annieflores891]

I have an orientation tomorrow and trust me I'm also thinking if I would get the job Pero primero dios me lo den I pray to god you get the chance Always positive!!

[@CareforCustomers]

Practice your language training as best and as often as you can. That will be a key aspect of your training. Ask for extra help if you are not sure about your progress. It sounds like you may be in a sales program. The "warming up" part means you are passing a customer over to a sales validation process AFTER you have convinced them to buy the product or service. (my guess). Good luck to you.

[@cabrerafm81]

Thank you for upload this wonderful information it's really helpful. :)

[@rosamindasoriano7838]

this could help me a lot to prepare my self in applying for such a job. first time to undergo heavy english interview.

[@CareforCustomers]

Rosaminda Soriano Good luck in your interview. I hope you get the job.

[@ma.leazabale1774]

I've been working for long time but this is the only the first time I feel so nervous and anxious maybe because it is a call center a lot of people trying to get in I feel lucky to be one of the CSR I just think the only difference is I will be talking in English straight unlike to my previous work I can talk to my own language but the same devices using computer phone and dealing with customer/client.Iam keeping fingers cross that I will make till the end.

[@marcoantoniovelasco2763]

I like this

[@bryanselva5910]

Hey bro, i'm from Nicaragua, on 4 days i will have my first interview to get my first job and the videos are helping me a lot, thanks bro :v/ having a nice day

[@CareforCustomers]

Glad they have been of help to you.

[@adelynladaga3092]

thank you for the wonderful tips...I hope Im gonna make it by tomorrow, because I have interview in one of the biggest call center here in Cebu.im terrified and I don't know what to do as a first timer..I know this kind of job is so demanding and you have to be flexible as well...good luck to me and I know God is always there for me..

[@CareforCustomers]

Adelyn Ladaga I am sure you will do well in your interview. Be confident and have a friendly and service minded attitude.

[@desbloquedelflow.5850]

CareforCustomers this's the best answer I've see.

[@brentonakoname1902]

kumusta yung trabahu as call centre agent? ok bah? im planning to apply also.

[@bigogre712kb]

I really like to work in a Call Center. But, I have a great problem to improve my english. What could I do to prepare for that adventure? What some benefits about the Call Centre? I often receive call, but I'd like if there're some additional steps....

[@robbier8407]

Call centres are not gonna help you to improve english. This is upto you if you really wanna hard work for your english. It is not that mean for english you only have to join call centers.

[@CareforCustomers]

I think it is a matter of perspective. In Central America, the Philippines and South Asia, these types of jobs are well paying. As the industry grows, it creates many opportunities for advancement into leadership roles in managing people, telephony, reporting and analysis, Client management and more. No one needs to be "trapped" in any job, if they are willing to work hard and apply themselves.

[@emmanuelmolina2568]

thank with this video, it could be helpful for me..more power...

[@MarGeo6593]

thank you for sharing this video, I hoped it helped me a lot...

[@CareforCustomers]

Me to.

[@JosepherMico]

I just got the job on couple days ago, at IBM call centre Malaysia. I believe that's a technical support department under one brand "Lenovo" regarding technical issues. I've to giving the solution and procedure to the client. I'm 20, I'm glad I've get through the interview and will be started working on Monday, next week. During the interview, I answered all the technical question correctly, and what did they realised and didn't favor about me is on my accents, it's a Bre+American.

[@briandanoso7585]

Very informative!!

[@elvinmendoza3313]

very nice!!!!

[@rowinstonet.alvarez2913]

Thank You so much Sir. I am 47 yo, A machine Operator for 4 years and a Security Guard for 23 years and now involved in Network Marketing for 2 years. I was just a months in College. I am now very interested in BPO. This video is helpful to me. I am a Filipino and do anything to be a call center agent

[@CareforCustomers]

With your past experience, I think you will find the job easier then most do. And it will be more challenging from a growth perspective for you. I predict you will do very well. Change is not east, but I admire your willingness to change.

[@maximovaldez5036]

really amazing !!!"

[@CareforCustomers]

Apprecaite your kind words.

[@diegoalejandrocastro3691]

From colombia thanks so great video .

[@CareforCustomers]

gracias Señor

[@mikemayster10]

thank you very much for this video tips. I think this is my 10th or so attempt to apply in a call center industry here in the Philippines. my failed attempts was last 5years ago and not even a single company hired me so I've decided to work in KSA. I hope this time around I would land a job.

[@zuricaclaassens9748]

Hi There, may I please use your video Part 1 and Part 2 for my elearning course as an Example for my students?

[@CareforCustomers]

+Zurica Claassens Please e-mail additional details about the class, company, student population etc. Send to [e-mail]. And thank you for asking.

[@sonny1737]

Can anyone tell me please why so many negative expiriences and comments about the call center jobs? could not be something about learn for live? and ¿what about something positive or good in this job?

[@juancarlosaliba4866]

The shifts perhaps like here in the Philippines where call center agents work on a graveyard shift as well as there is no guarantee of security of tenure. Just my observation based on a documentary by Al-Jazeera on the Outsourcing industry in the Philippines

[@brandodeleon7042]

Thank You For this Because im looking for job in Call center ...Thanks an Lot :)

[@CareforCustomers]

Brando De Leon I hope you find a job that you like and one that you can learn from.

[@vettegaddia6234]

Brando De Leon You do know that many of the biggest companies in the US are sending most of their call center jobs to other Countries such as the Philippines...laying off Americans who has worked for them for years!

[@CareforCustomers]

Iñaki, You should be able to find a lot of opportunities in Manila. Cebu, Bacolod and Iloilo are also growing cities for Customer Service. Apply to any of the major companies like Transcom, Convergys, Teleperformance, Sitel, etc. Let them know you want a sales program. Companies are always looking for sales people. Frankly your "type" is harder to find, so they should be very pleased to talk to you. Good sales people make more $'s. Good luck to you.

[@alvirabillo5776]

thanks for the video.......i hope i get the job call center agent someday....because i want to be a call center agent for earn the money....

[@CareforCustomers]

Don't forget about the number of different job opportunities that can come from being an Agent. But it takes hard work. Best Wishes.

[@clivewoodrow]

Every company has different testing methods. I would expect that they will test your general computer knowledge, maybe keyboarding skills and English language proficiency (written responses to set questions). Hope this helps.

[@josephcurammeng]

Im kinda new to this, i just applied for a job like this and passed the interview, the manager told me that ill be attending training and answering mock calls and tips on how to pass mock call training please? thanks

[@ashish4utheir]

Check before the company's regiatration Number and other points. When the said yes ask for your proposal letter then joining letter

[@CareforCustomers]

Not sure what your point is? Can you explain in more detail?

[@JosepherMico]

It's okay about my accents, as long as it's english, it'd be alright--they said. and another things is on my voice tone, cause I'm speaking really fast and feeling quiet nervous when comes the second interviewer on the almost end interviewing session asking me a tricked question. Sometimes on interviewing, sometimes I need to be really understand the situation whether it's a joke or a serious question.

[@mariakath1109]

I'm going to apply in a call center tomorrow and I'm a bit anxious, I hope I'll be able to pass the interviews.

[@CareforCustomers]

+Maria Katherine Enierga jj I wish you luck in your interview.

[@haristahir2672]

i work in a call centre and believe me these job interviews are not so tough they will not ask weird questions during your interview you just need a good communication and if you are in a sales call centre then you need a little convincing power ... this video is just making people nervous nothing more than that...

[@mariakath1109]

Heheh, thanks. I was nervous because english is not my native language.

[@johnandreienierga5346]

After applying for the fifth time, finally I got accepted. Haha.

[@johnandreienierga5346]

Anyway this kath, Im using my brothers yt account.

[@armaconejo6474]

great video is very helpfull, to speak english for me is a dream

[@CareforCustomers]

Believe me, I feel the same somedays.

[@CareforCustomers]

Thanks! Make sure you watch part 2 !!

[@CareforCustomers]

It is a tough job no doubt about it. But no other "job" has as many career paths into Sales, Account Management, Client Services, IT, Communications as this field does. When you can learn to work with customers, people, processes and procedures, many doors will open. Any job can become a career and any career can be just a job. It's what the person wants to make of it.

[@jo-anpuro1940]

This will be a great help to everyone who's really interested and serious in getting a job. Thank you Sir for your effort by sharing your ideas in order to help :-) May God bless you... 

[@CareforCustomers]

Jo-an Puro Thank you for your very kind words.

[@jo-anpuro1940]

You're welcome Sir :-)

[@madeliagalve7343]

highlight the URL and save as to your folder ,try if it will work

[@marioblasalegria]

Callcenters and telemarketing jobs are the worse that anyone has ever gone thru but thats my two cents.

[@CareforCustomers]

The training should happen before the mock calls. 1) Pay close attention during training & ask questions about anything you do not understand. Don't feel shy about asking questions. 2) Ask if you can sit in and listen to LIVE calls after your scheduled training day. Nothing is more helpful then seeing and hearing an agent handle live calls. Do this for at least 4 hours. You may not get paid for that, but if passing is important to you, then this will help you a lot. Good luck to you.

[@victorivanplus]

Gracias

[@CareforCustomers]

Danielle, Does "pa" mean Pennsylvania? If so what town, city are you in?

[@cruzjay2012]

very helpful:)

[@CareforCustomers]

Very Welcome.

[@cruzjay2012]

again, thank you:) God bless you!

[@wintersignborn2185]

hi are you a filipino? tnxx

[@tnreaper]

May I ask what sort of calls you dealt with? I've been put forward for an interview for a call centre that deals with inbound sales and retention - she advised that I get some knowledge on call centre work :P any help helps :P x

[@coreysmith8057]

I do

[@longhornify]

as i heard from my friends, working as a call center agents is not easy because there to many things you will dislike like of, like going to the restroom, specially working at night time, it is very stressful.

[@CareforCustomers]

kim mcbroom Kim, yes it can be a difficult job, but it can also provide you a lot of good experience to help you find your next job. Think of it as a good first stepping stone in your career.

[@JosepherMico]

I got some question, (a question that I should asked during my 1st day report), but I just feels like to asked here. am I allowed to get a break for a while like 10 minutes, within or after 4 hours. Is there's any break time? fyi, It's started at 5:00 in the morning until 2:30pm or maybe until 5 or until the night for OT. Secondly, am I allowed to bring/using any other product into the company (like an iPad which is not an IBM brand) for me to use during the training to record, etc.

[@elmerrocket]

Like your voice.

[@CareforCustomers]

Thank you.

[@DanielleMariaWalker]

Where can I find an inbound calls job in pa

[@pudongbick]

i'm about to go to my interview in an hour for the job call center agent.

[@TheNINJASAGA31]

kenjes daquizo do you got it?

[@ivm1646]

Do you think that not been very handy on typing will be an obstacle or they will give me the opportunity to improve while I’m there and if so how long do they will keep people just to give them a chance ?

[@CareforCustomers]

Being able to type on a keyboard with some degree of speed and accuracy is important. Some programs require less typing then others. Some companies will test your keyboarding skills. Best to practices as much as you can. Many keyboarding tests are online. Try www.typingtest.com I wish you all the best.

[@CareforCustomers]

Sorry Ruth, not sure of your question. Can you tell me at what part of the video (time wise, i.e. 2:04) the question comes up? I will try and answer for you. Thank you.

[@aloracaballes8734]

i really want to work in a call center..i'm actually planning to apply.

[@JohanConst]

I'm considering applying to an airline call center but I'm worried about the flexibility aspect of this type of job since I'm a full time college student :S

[@CareforCustomers]

YhoanCali Baa Best to declare the times that you are available to work as soon as you can in the interview process. They will appreciate the honesty.

[@josephcurammeng]

any tips on passing mock calls training?

[@lephill11able]

today it's my interview day and i'm so scare about the questions they will ask me and verry scare for for my flexibility.thanks for your help. May God Bless You.

[@m.l.c.1303]

You have a tender soul. God bless you.

[@qendreza]

is there any way that you can help/guide me to get this kind of job working from home ?

[@CareforCustomers]

I posted a video about a month or so ago on Working as a Home Agent. Visit my channel and you will see the video.

[@victorzeferino7008]

I am Going to start working on tuesday but i think my accent is very heavy how can i speak more fluently?

[@lorcansilvano7995]

i always wanted to work in this industry but nothing in my perspective hires me however i still want to be learned as much as i want to if i can download this video to my phone and that could be very helpful. but i cant download it. does anyone knows how to download video from youtube? i want to learn more

[@mitchmagno6330]

Hi im merianne from Philippines.. i want to work as a call center agent but im not good speaking English... that's why i have no confidence to apply as a call center.

[@CareforCustomers]

There are a number of good KZbin videos that can help you with English. Try some of those. It is one of the hardest languages to learn. Practice as much as you can.

[@CareforCustomers]

Life is to short to do something you hate. Fire the company you work for and find a more fulfilling role. Most companies see customer service experience as a positive. This should help you in your job search.

[@briandanoso7585]

Hi. I am a FILIPINO from Cebu Philippines. I`ve been with this industry for almost 5 years but I was bound like more on sales. I tried customer service like taking inbound calls too. Do you know any agencies or centers hiring for a call center agents especially for the outbound calls, like sales. I am very much interested working abroad with same industry. I am from Cebu and by next week planning to move to Manila for a greener pasteur. Hoping I can work asap once when I am there.

[@CareforCustomers]

Because these jobs are so demanding you can only gain greater experience by doing them. It is a great investment into your future.