Do I Want to be a Call Centre Agent? Part 2

If you are interested in becoming a Contact Centre agent then this video (part 2) will give you some information and expectations in training and what comes after training. We also talk about the career choices you may have in the Contact Centre industry.
Find more at www.careforcustomers.com

[@love3sJC07]

thank you! English is my second language and I mostly feel nervous about fully understanding customers concerns and being understood im bless to start off with a good job but now i know that all it takes is hard work and willingness to learn more! thanks

[@clivewoodrow]

You are more than welcome. I am glad it has been of some help to you and others.

[@jonaktexcor8390]

Amazing channel. I'm happy I found it. I'm interested in applying for a call center job in Colombia, and I was a little concern about what can I expect from the job. This put things really clear and give me some great directions on how to assume this challenging job offer. I'd be practicing till I get hired. Thanks man, this is really helpfull.

[@michaeltoeta278]

I've just come back from an call centre interview and that role call is harder than I thought. Thanks for this

[@darkworldencorporate]

This video helps a lot specially for those who are starters/newbies.

[@Uknowmeas1]

Awesome.... thank you for these videos. Gives me more confidence and insight on the best way to interview.

[@13mrn]

Thank u dude ! U realy said everything i needed . So , thanks a lot .

[@CarlosAguiluz7]

You really know about it, thanks man!!!

[@CareforCustomers]

Thank you for your words of validation.

[@INSANEAMV]

Really nice tips this will be my first experience and I am freaking out of being at the phone but you are right there is always a way to face this And if I have a good spirit I would get through this. Inspired thanks

[@CareforCustomers]

You are more then welcome. I hope it all worked out for you.

[@dcm0593]

I just a job doing this, I've never done that so this video helps me a lot! , thanks.

[@CareforCustomers]

You are more than welcome. Thank you for the nice comment.

[@martinvillalta2049]

this was amazing!! thank you of all

[@mariacanuto7727]

The pointers shared were exactly what I had gone through as a Call Center agent in the past. I will be be back working by October and the info here will surely help me get back on my feet again. Thank you Sir for sharing. Looking forward for more tips for CSRs.. 😊

[@CareforCustomers]

I wish you the best on your return to work. Glad this video helped you. If you have some points that you think would be good for a CSR video, please email me at [e-mail]. I would love to hear your thoughts.

[@m.j.tuazon3055]

Thank you, Sir!!

[@lalin299]

I failed versant because of my low voice and I stutter a lot because of nervousness. I don't have the confidence yet but I will try to do my best to work on it

[@khimphotsz]

thank you for uploading this video. this one helps me a lot .

[@emanuelgenavia4798]

thank you for this video... it helps me a lot, i want to be an call center agent too. that's why i always watch video like this many times... thank again :)

[@privateenglishchannel967]

great approach to a call center job ..makes you wanna be there already .. thanks for it

[@danghanh6760]

I really love to be a call centre agent as well as an outbound saler. I thank you and appreciate your helpful time for me to learn myself obviously ,I become a good call centre agent.

[@CareforCustomers]

dang hanh Outbound Seller - Hardest Job in the Call Center industry. Takes a special person with special talent to succeed. Good for you!

[@CareforCustomers]

Always confirm with your customer that you understood their request. You can do this by repeating the key parts of their concern. "Ma'am, so I understand you are having trouble with .... and you would like me to ...." Customers just want to know you understand their issue and can provide them a solution on that call. Best of luck to you in your new job. Keep learning and applying your skills to ensure you have a rewarding career.

[@corazonesoterico]

Thank you for your service extreme useful help

[@jannearlcasia9638]

I very thanks to this video, now I have an idea on how to confront when I apply in costumer service company, but i'm scared if I can pass the because the pressure it comes when you are a begginer in job.

[@CareforCustomers]

Good luck to you Jonathan. Thank you for the kinds words.

[@irenee.bricenio8832]

thank u sir now i have an brilliant idea that should be utilized when i apply in this kind of job.

[@CareforCustomers]

jomana poe Good luck to you. I hope you get the job you apply for.

[@CareforCustomers]

Good luck to you. I hope you get the job and that it goes well for you.

[@angelmeiase1538]

Thank you.

[@jamesonpanesa7848]

thankyou so much sir!

[@nadiaizayoi2]

I've been in the BPO Industry for a while now. I agree with the contents of this video.

[@kerrin95]

awesum vid and you rock

[@clivewoodrow]

Thank you for watching, it was my pleasure.

[@khenlizardo5856]

thanks to this video it helps me a lot..!

[@richeyrich]

I began work in a call center for a major utility company. It's hard work.

[@anthonycainpalacioscabrera3780]

thanx alot this vídeo really helps understand the do's n dont's , i got hired yesterday at a company called SITEL, I start My training next tuesday. Im hoping to give My best.

[@CareforCustomers]

Wonderful news. I hope training is going well for you.

[@CareforCustomers]

Francisco, There are lots of resources on the web to help you. Apply for a call center job and ask the recruiter what skills you need to improve on to get the job. Once you know that you can focus on learning that skill. Also keep in contact with the companies you apply to. If they see your effort they may give you a break or even help you with needed training or support.

[@mcestardo]

Thanks for this! I understand everything about how to become a call center agent. But the real problem I think I have is my accent. And I'm not that very fast in speaking English, that's only my second language. But I was dreaming to become one and I think I should be focus first on how to deliver my English very well because this is part of the test especially when you have already your interview. I should be very much fluent in English so that there is a great chance for me.It needs hard work!

[@lexztrix8957]

Wow. Old Video, but still so helpful. Tnx, I hope I can do well on my interview tomorrow.

[@CareforCustomers]

Good advice is always timeless!

[@CareforCustomers]

Glad it was helpful to you.

[@maximovaldez5036]

thanks !!"

[@CareforCustomers]

How else do you think I got my gray hair! ;) Thank you for your kind words.

[@berthyvoyard5226]

Thanks you so much. This video its all i want.. I will send my resume. At this monday I hope im ok for the job. Thanks a lot and good luck for me

[@CareforCustomers]

I hope you got the job.

[@mohammedali2983]

thanks help full information but since that i am not perfect in english need to learn new words what u advice me to learn as call center agent

[@danielfilpo4465]

so helpful, likewise the former one. thanks for made it for us.

[@CareforCustomers]

More then welcome.

[@CareforCustomers]

Glad to be of service.

[@Yasmeirycc]

Thanks a lot fot this report now i feel more confortable!

[@CareforCustomers]

Hoep you get the job you are looking for.

[@Yasmeirycc]

Thanks

[@luiscastro8076]

This is a nice video I am currently working as a virtual assistant which is also categorize as a call center agent here in the Philippines. .and I am lucky because my client is an Ausy so i am working in day. I handle inbound, outbound calls and also doing chat support. Just keep making this kind of video because I think most of people who watched it is Filipino. .and this is a big help for those call center virgins/newbies. .Keep it up :)

[@CareforCustomers]

Luis Castro Very happy to know the work has been helpful to many.

[@BabyTap2010]

interesting video. now I felt like I want to go back to the Philippines and try this kind of job:-). thanks.

[@CareforCustomers]

Demi Falle No lack of opportunity in the Philippines for this kind of work. And it is a great place to start your career in any company because of what you can learn about the business and industry you are in.

[@joebelgranada9494]

wow being in a call center career is that easy but this really helpful! like it

[@CareforCustomers]

Steffy Cheon Thank you for viewing the video and for your comments. It is appreciated.

[@andrescamilovargasjimenez7190]

Sooooooooo useful.... THANKS!! :D

[@CareforCustomers]

+andres camilo vargas jimenez Soooooo Welcome. ;)

[@lephill11able]

you give e all i need to got this Job thanks a lot.

[@CareforCustomers]

Good for you. I hope it is still going well.

[@teacheranji7355]

Hi! Do you happen to have a downloadable version of this in PowerPoint presentation?

[@CareforCustomers]

Sorry for the late reply. I can send you the slides without the audio. It was done in Keynote (Apple) but I think it will export to Powerpoint without much change. My e-mail is on the presentation. Send the request there please and I will follow-up with you directly.

[@lamoyaallen7208]

This is so helpful

[@CareforCustomers]

I apprecaite your positive comments.

[@rizza.m]

Reading the comments below, I read 'who would be dreaming to be a call center', I think I am.. It's been my dream I wanted to pursue so I decided to resign from my work as a banker for 5 years. I'll be having for an interview next week in one of the call center here in the Philippines and I'm so thankful that I found this channel and helps me a lot to decide to really pursue that dream of mine. Thanks for making this video..

[@esthershitaa7172]

Thanks a lot for this video. It is really helpful. Today was my last day of training and i took real calls for the first time and i personally feel it was a disaster because I was not familiar with the system enough and I have not had enough practice with typing, listening and talking at the same time. Do you have any recommendations for practicing or improving my multitasking ability in this regard? Thanks in advance.

[@diegoflores6164]

Go home, talk to your husband while peeking at your phone when you are making pancakes or lunch for the family. What I mean by this is: start with things you already know, so you are cool doing 2 o 3 at the same time. Don't freak out at first, just be clear of what your goal is and hustle till you get to the point. Then call me to enjoy those pancakes :D

[@berthyvoyard5226]

Thanks for this answer i will try it soon

[@kevin080592]

working in call center industry for 8 months and now in 11 hours because of the demand of workforce for cost cutting of labor rather than the quality of service?,...i don't think its enjoyable for me anymore as of this time,..and it depends on the account that you're working for.i originally applied for day shift for customer support but rather, due to the unavailability of other accounts that time, and had no choice..i ended up working for the 3rd most hated company in the US,..its kinda ironic that i prefer to talk to australians because i heard they can be polite rather than the americans that are mostly arrogant and have to work night shifts for long hours. and it is a matter of outsourcing for cheaper alternatives, as to why this company exploits us with minimum wages,we were also required with no choice but to conduct a sale which is quite inappropriate in due reasons of that we are assigned to handle calls in tech support department where complaints and problems abound rather than on sales where people call in because they're interested to avail the product,..and speaking of products,..i don't really recommend on what im selling,..but like i said,..i have no choice but to face more effort that they don't even pay me enough for...so it all depends the reputation of the account or the culture of the customers to justify if it would be enjoyable or a great experience in your own perspective..call centre can be a hardwork yes and an ultimate burn out for long and unnatural schedule shifts...but all in all, its really in for the money...im taking a break in this business and planning to resign until i get my 13th month pay first or the income tax return. kayo ng bahala sa gusto nyo, for me i need my normal life back.....and oh whether you're a customer or an account expert,.stay away from Comcast..-this is coming from drained person

[@CareforCustomers]

Kevin, KZbin flagged your comments as spam, which is why they did not show up until today. I approved your comments because you have good points to share with others. So thank you for them. Call centers that have high absents or high attrition will extend shifts and ask existing people to work longer hours. This practice works for a short period of time before all the people decide to leave. They need better hiring and retention processes or better skills in the workforce management area. Yes some companies want to sell products on every call. This is usually done so they can get quick revenue, but it is a flawed approach and rarely results in better customer service. I agree it is hard for the agents to sell when you don't believe it to be right for the customer. Provide customer examples to your management team to shown them why not every customer needs to be sold on every call. Customers (Americans or Australians) get angry when the product or service does not work as expected. Unfortunately the Customer Service representatives are the people who have to take the brunt of the verbal dissatisfaction. See if your company has a program to track negative feedback from Customers. Collecting that data often helps to solve common problems that cause Customers to become angry. Thank you again for your valuable comments.

[@CareforCustomers]

Best of luck to you in your interviews. Ask what type of work the Call Center does. Certain types may be more appealing than others to you, sales vs service. ;)

[@jhayturla1536]

thanks for the information.. i will remember all what ive learn to you.. hahaha thanks

[@moonlight-iu8qc]

I've been Working in a call center and it wasn't that good, So I applied for another one and now I am in the training step. I hope it's gonna be better this time and I will overcome my weaknesses

[@CareforCustomers]

karima fatheddine Never be shy to ask your Team Leader or the Trainers for extra help or suggestions on the areas of your job you feel you are weak at. Most people will want you to succeed. Good luck to you.

[@moonlight-iu8qc]

Thank you dear for advice. I appreciate it :)

[@joandawisan4128]

Thanks

[@CareforCustomers]

I hope it was off some help to you.

[@ThePsycorei]

i've got an idea..now i know what to do..listik!!

[@mariaamabelcosico9917]

Thank you :)

[@CareforCustomers]

Welcome very much.

[@shangulu1582]

very useful!

[@CareforCustomers]

Thank you. Good luck to you.

[@smileyescobar6131]

Thank you

[@CareforCustomers]

SMILEY ESCOBAR Welcome.

[@franciscoalvarez5470]

Hello I need your help I wanna be in a call center but I need to be trained to can getbin to there please need your help .....

[@neno1591]

thanks i got the job

[@hitsugitypinas3986]

very helpful..

[@CareforCustomers]

Thank you for the kind words.

[@SAD-ul9tc]

I applied for a call center and did the interview yesterday but I failed..and they want me to reapply after 15 days?..suggestions please thank you

[@m.j.tuazon3055]

This means to say that they're giving you another chance to pass the interview. So, what you should do is practice more your communication skills until the day you will be interviewed again.

[@CherryMango3]

This is Good thank you for sharing and teaching.Good day! -CherryMango w/ Mabuhay Papaya

[@mrpartygangster]

i got 2 jobs lol but im choosing the one that pays more.

[@cheparker1229]

i want to be a call center agent. But where is the training place? :)

[@CareforCustomers]

Thomas Traenkner jr Most, if not all, companies will provide the necessary training. But, as I suggest in the video, you have to bring some skills of your own. Basic computer operation, keyboarding, language skills will go a long way in helping you get a job. Good luck to you!

[@andresmauricio5101]

Thanks a lot for this vídeo, the call center I'm applying for is a standing work, no chairs! :O Can you believe that? What kind of exploiter they are! They told me this make more productive employees.

[@CareforCustomers]

Do not join THAT company. But, ask the people who interviewed you if they sit on a chair. if say they yes, ask them why they are not productive.

[@focre1]

thx a lot

[@intannurarifah]

your video is very helpful but if i could give an advice..your voice was too low for me..even i had turn up my phone volume

[@CareforCustomers]

Thanks for the feedback. First time I have heard that across all the view. I will make sure I test that before posting my next video.

[@TheFlenn]

what is easy way to learn in American English Accent?

[@tomgreywolf507]

belief it or not .. on youtube watch "The andy griffith show full episodes" and "gomer pyle usmc full episodes" ... watch at least one each per day and you'll be getting it in no time ...

[@CareforCustomers]

Don't worry about fixing your accent. Worry about knowing how to fix the customers issue. They are calling you to get a problem fixed, not to talk to someone with a nice accent. Honest ;)

[@TheFlenn]

Very Inspiring:) Thanks Sir!

[@aminaahmet1025]

My Company is humiliating to their emploees. Telling Things like "Are you to stupid to read?" "Mr so and so. Go upstairs! Now! I said now!"

[@CareforCustomers]

No doubt, you work in a city with other Call Center Opportunities. Work hard to find another place of employment as soon as you can. No one should ever have to work under those kinds of conditions, no matter where in the world the call center is located.

[@sabrinayonda8911]

I hve tmw an intervieuw want to cry xD

[@joebelgranada9494]

not that easy i mean

[@fortinebans1925]

good

[@JimboJones2022]

When i see people with the headset on I cringe.

[@tacroy2]

Call centres are the worst job ever. You're basically a battery hen.

[@CareforCustomers]

Double "A" or 4 D cells?. Yes it is hard work. But you can great great job experience in little time. The opportunities for promotions are plenty. Promotions can come quicker compared to other fields.

[@tacroy2]

D batteries are way bigger than double A. So 4 D's plz

[@cloudnine585]

Telling people to sit next to the best operator. Lol, you will find that is almost impossible. People who have been there for a while, *DO NOT* want to be slowed down by a rookie, no siree! I can honestly say that every call centre I have worked at, I have found that you are *on your own* once you hit the phones. This man puts this job into a nice sugar coating. Smh, he is talking BS for most of this vid, mark my words.

[@CareforCustomers]

All the call centers you have worked at, no one wants to help you? That is to bad and unusual. Most people want to show off their skills. Try adjusting your approach?