Do It Yourself PART 1 - Self-service for your Motorola phone.

Learn the basic steps an agent might use to troubleshoot issues with a Motorola Android phone. In Part 1, we cover the easiest steps, then move on to more complex trouble-shooting in Parts 2, 3 and 4.
PLEASE NOTE: These videos use instructions for older Android software versions. Newer Android versions may have different paths and steps for these actions.
Is this video helpful? We are interested in your feedback, so post your ideas about how it could be improved.
Watch for more videos on troubleshooting more specific issues on your Motorola phone.
Have comments, suggestions or ideas for new videos? Please let us know below. And please visit us at forums.motorola.com!

[@Kasonas]

Wow, thanks. I've spent a better part of the day trying to fix my camera that wouldn't work. Resetting the app preferences worked, so thanks a million!!!!!!!!!

[@betternedthandead]

Gotta love how the controls and functions are different between my phone and the one in the display.

[@itsthat1boy]

Thank you so much

[@theoracle498]

Motorola, why can't the volume issues be addressed with the G4, G4 Plus, G5 and G5 Plus. The volume is very low on these phones. Surely, it can be rectified with a software update. I would appreciate a reply to this question. Thank you.

[@sriramrathod622]

Using moto g3 since almost 2 and half years, get hang every time when I put charge,heating issue, battery issue need to carry powerbank or need to charge 3 times a day. Facing these issues from last 7 to 8 month, can't but new phone that's way still using.

[@strupemann3578]

Hi, I cannot turn off my phone, it will only restart, hence I can never enter bios or factory reset (as settings just freeze). Any idea?

[@gummithajayanth3837]

I am using Moto g5s plus but when I entering my IMEI number in my stuff of Motorola feedback network website .After opening the mfn it is showing that Moto g5s plus warranty expires.what is that meaning?can u say please

[@donruanriquelme]

t com uma linha colorida no canto da tela do moto z play,alguma sugestão?

[@AbhishekVerma-sb7lj]

I am getting error message while install update of npjs25.93-14-15 firmware in Moto g4 plus, Android 7. Is there any thing to fix this issue. Please share.

[@apv423]

I have full grains in my moto G4 plus display. It happened within a second of time from completely normal to this, I can still get calls and touch vibrations when i try to unlock the screen without using the touch id.

[@MotorolaSupport]

Hi Alen, Thank you very much for your report, we are glad to help. Could you please confirm what do you mean by "full grains"? Could you please share a picture of what you are seeing? Have you tried to perform any troubleshooting steps to try to solve the issue? Were you using the phone when the issue happened? Please, confirm all the details in our Moto G4 community so we can properly follow up. Here is the link: goo.gl/ozKSoA Regards, Suny Motorola Support

[@vikashsagar4569]

My moto g5splus s blnkining like tubelite.?In rainy season.

[@thomasd3753]

My Moto G4 Plus switches off suddenly for no reason and sometimes on receiving an incoming call. How do I resolve this.

[@eliandrotorres]

today, after ota update, stuck on fastboot screen.

[@mohsinsaeed2519]

My Moto G4 just randomly shuts off out of nowhere and then when I turn it back on, the battery is drained a huge amount. This is been happening for about two weeks. How can I fix this?

[@gwendolinmanson9418]

Mohsin Saeed

[@reubenromalthomas808]

Wow...I'm facing this issue on my MOTO G5s plus right now

[@gokuop4255]

I have motorola g6 Play after i switched it off it doesn't turn on . It says that "there's an internal problem with your device and it may be unstable until you factory data reset" then it turn on and off fast .

[@thomasjansen4740]

My sound of my moto g4 is not working after the system update. No sound at all!! But when i have my headphones in the sound does work. I already checked my headphone plug but nothing wrong with that! Help please!

[@Leaderofpancakes]

got the same issue

[@patriciawitton2122]

Mine is exactly the same.. :-(

[@petercameron5555]

Lost sound on my G4 today, get sound via headphones. phone only 7 months old.

[@drsandeep17]

SAME PROBLEM HERE...EVEN MOTO G SERVICE STATION TOLD ME NOTHING CAN BE DONE...SAD...WILL NEVER PURCHASE & NEVER RECOMMEND MOTO/LENOVO

[@lasheenaeades]

Same here

[@hiziaelawras]

I'm from algeria ...my phone stuck on fastboot ...what can i do to fix this problem ...thank you

[@diannefleming1519]

Why do some of my texts come in to be downloaded AND they don't download only sit and buffer?

[@TechTitan17]

My moto M is not supporting jio volte service after the new feb. update(66mb)... Plz share the solution... (P.S. i have tried recovery and safe mode).

[@sumitthilak2814]

and what will u advise me for ghost touch in my Moto G4 plus? Throw it into the dustbin

[@MotorolaSupport]

No, please have it serviced. We can fix it. - Matt

[@EpsilonDevil]

Same problem and no audio whatsoever not even the headphone jack smh

[@saurabhsrivastava2520]

My moto g5s plus phone is not any updates received my phone last updated 1 August 2019 how I can do that my phone is good working plz provided me best solution.

[@darshandarshi8332]

My Moto e 4 plus phone getting heat both charger and phone while charging plzzz help me

[@raghavendraravi6866]

Hello, it's impossible to keep the phone off after a hard reset as the phone reboots immediately after the turning off. Any solution to keep the phone off? I have a Moto G4 Plus running Android 7.0 Nougat with May Security Patch.

[@strupemann3578]

Did you ever find a fix?

[@aayushisisodiya1518]

I have camera busy problem in my moto g3. I followed all the procedures like : Reset the app Hard reset Reboot the phone Still it is showing camera busy. Now give my others ways to handle this CAMERA BUSY PROBLEM.

[@hibisht98gmailcom]

I got a problem with Moto G5 plus when I used my memory card as internal storage my phone internal storage becomes disappear means I cannot use it as a portable storage .. so if u guys know anything to solve it please help.

[@MotorolaSupport]

Hi. If I understand you correctly, that is exactly how it is supposed to work. If you set your SD card as "internal storage" it will NOT be portable and will have to be reformatted to use in another device. If you use it as "portable storage" on your phone you can use it on other devices. Here is an FAQ that helps explain this: motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/116318/p/10165/kw/storage Let me know if this helps! Matt

[@Mrinmoy1000]

My Moto G4 plus VOLTE not working after Android 7.0 Update. Please share the solution.

[@gyankarkera8015]

Mrinmoy Sen same

[@sudiptagamer4426]

My Moto g73 mobile's display sometimes not responding while charging.... Sometimes there are many lines fill the full screen Please help me It's not even 5month

[@MrTanveer5678]

My Moto G5 plus Battery is Draining so fast, 95% to 12 % in 4 hours..Can anyone please suggest any trouble shooting ideas..

[@RajeevKumar-cu7db]

Fingerprint options is missing no option to set fingerprint pasword

[@Travel_tricks]

When get android 13 update

[@khanshadab5333]

Please Motorola i humble request to you.. please update the moto g3 phone because this is out dated now....

[@ravinandan9933]

My sound is not working in X4

[@diegorz5612]

Samsung J7 pro vs moto G5 plus?

[@santoshkumar-jv5yt]

Heating issue on my Motorola fusion plus

[@pavanjadhav9082]

My finger print option is missing tell me how to reset this problem please have some concern

[@pavanjadhav9082]

My phone is moto e4plus

[@Shubhamprayagraj007]

Nowadays there is no memory card support option in Motorola phones.

[@darshnikdeep4650]

By why does it happen, all of sudden?

[@yogeshshinkar4809]

No tv screen support & Automatic call recorder apps My Motorola one Power handset

[@makwanakrunal7582]

Mere dono camera opan nahi ho rahe he

[@sherrybradburn6579]

My phone goes black when I make a call

[@makwanakrunal7582]

Please help me

[@ramniwasnaval8783]

Motorola edge 20 touch issue

[@user-sy8ji5pf3g]

Motorola g 54 5 g heating problem 40 c

[@techcomedy1164]

मेरे फोन में फिंगरप्रिंट ऑप्शन नहीं आ रहा है फोन खरीदने के बाद 1 महीना के बाद फिंगरप्रिंट गायब हो गया

[@proproductreview6892]

video not playing because my mobile have video playing issue 😂

[@thebdm608rider]

Baro bathari phone

[@samirbiswas9180]

Hanging issue every 2-3 day , disappointed.dnt buy.

[@sagersai]

Worst phones... first time using, battery getting over heat& drain super speed

[@Jennifer-di4nl]

Moto Z 7.1.1 messaging app is ALWAYS freezing up. For a brand new $800 phone this is total bullshit. Will never buy again.

[@MotorolaSupport]

Hi Jennifer, Thank you very much for your report, we are glad to help you. Could you please visit our public communities, and update your profile with the model of your current phone, carrier and IMEI number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know by sending a private message to my username "Agent_Suny" if it's okay for me to look at your apps to see if they are a source of problems. Do you need help updating your profile? See here: goo.gl/bxgZMS Do you need help on how to register and log in? See here: goo.gl/hG4WFY Regards, Suny Motorola Support

[@thinktankbharatpuriya]

these Phone have very bad quality

[@dattubodkhe2668]

Bad moto mobile

[@Gudlife06]

My battery is draining fast, no Oreo update, you service sucks, i'll never ever buy Motorola again

[@akhileswarvakkala6245]

Don't buy Motorola mobiles

[@zoticus1]

Motorola is junk