DO NOT BUY FROM GAME.CO.UK!!! Silent Hill 2 Nightmare Experience, Feels like a SCAM!

[@MrDream-zm1pw]

Its rusted for that authentic Silent Hill otherworld experience.... lol

[@BawhawhawYT]

It is rather fitting damage haha

[@OfficiallyCaptured]

I was thinking that haha

[@TheAmazingSpiderGuy_99]

Game won’t be around much longer. This is only making that happen faster.

[@BawhawhawYT]

Seems like its going that way. Shame as they were once good, I cant forgive them for destroying gamestation though.

[@TheAmazingSpiderGuy_99]

@@BawhawhawYT Gosh, I remember Gamestation so well! What did they do to them??

[@BawhawhawYT]

@@TheAmazingSpiderGuy_99 Just bought them out and absorbed them into game. They were originally going to stay as 2 stores but under the same company I think

[@SwiftGuyver.]

Completely agree mate. Their customer service is absolutely abysmal, bordering on non existent, and they seemingly don't know how or are simply unwilling to properly package and protect a product so that it doesn't get completely destroyed in transit. They're blatantly going to go out of business soon and quite frankly it can't come soon enough! Good riddance to them!

[@BawhawhawYT]

It shouldn't be a difficult process. I dont know why they cant just issue me a returns label through the chat or email, I think they just rely on their online returns form not working or hoping people cant be bothered with it so they can just sweep another complaint under the rug.

[@darrylworthington9325]

At least you got your game. I received the steel book damaged, but have yet to receive the game itself over a week later. Finally got an email from the courier saying they should get my game out for dispatch soon. so I preordered a game weeks ago to receive it approx a week and a half after the release date. I doubt I'll ever buy from them again. It's just a pity they have exclusivity on special editions in the U.K.

[@BawhawhawYT]

Its not like they didnt know how many copies of the games that had been pre ordered, This whole release has been a shambles. Its mad that GAME cant get the game to you on time but all the other retailers seemed happy to just break the street date for it. I'd love the upcoming indiana jones steel book but im not going to repeat my mistake. Should probably start giving amazon the steel book deals instead.

[@aethernax698]

Absolutely shocking bhaviour from GAME, nothing new from them unfortunatly, been going down hill for years and them being taken over my Fraser Group has just been the nail in the coffin. I'm sure the high street will be rid of them in a few years

[@BawhawhawYT]

If they go through with the not selling games in their physical stores like reported thats got to be the end of them. Why would people go to pick up their games they bought online when they could just be delivered to their house instead.

[@GamingRobioto]

I stopped using them back in 2017 when when I bought Ys VIII: Lacrimosa of Dana for PS4, quite an expensive rare game at the time, from them new. It turned up and the game was in an absolute state, no cellophane, cracked case, ripped inserts and a clearly used disc. I tried to refund it and they refused to acknowledge that it was used and because it had been 'opened'. I'm not going to lie, in what wasn't my finest moment, after being shunned by Twitter and online chat, I went into my local store and I lost it with them. Never been back since.

[@BawhawhawYT]

Its mad, what are you meant to do if it arrives unsealed or the damage is only noticeable when open. I wouldn't have seen the damage to the steel book until it was open. The whole it must be sealed is a joke. If its faulty how do you know until you try something. The discs might not even work.

[@RetroEdUK]

That sucks Ross. Hate it when companies can’t remedy their own mistakes. How they can’t even see your order is beyond me 🤦‍♂️. Proper computer says no isn’t it.

[@BawhawhawYT]

You would think they could just take the game back and claim through who they used to deliver it. Even when it says your talking with a real person, you know its all bots. Its why it just goes round in circles with most of these customer service things.

[@MC-kk8xu]

Sorry you experienced that mate. GAME and most UK retailers are always dodgy when it comes to this sort of stuff. I never buy from GAME now either. Did you accept the partial refund? If you haven't, use your UK consumer rights. Under the UK Consumer Rights Act 2015 since you purchased the item in the past 6 months, the damage wasn't your fault and it's not fit for purpose then you're entitled to a refund/replacement. Since they don't have replacements available it should be a full refund. Their policy is their policy it doesn't really apply to damaged items. Either go in-store or ring them and state your rights. If the agent refuses, don't be rude or angry with them, just politely ask for a supervisor/manager. If they persist just keep politely and calmly acknowledging your rights. Manager's can make it feel like it's the end of the line but it isn't politely ask to discuss with their area manager or whoever their boss is. Eventually they'll refund you. I've been there many times. If you did accept the store credit I'm not sure if that would change anything so you may have to research. All the best bud

[@BawhawhawYT]

I didn't accept the credit. I was originally offered a refund but it had to be done through their online form, which is where it started with the whole your order doesn't exist. When I questioned this when I got in contact about the steelbook they just glossed over it. They issued me a code to get a replacement for the game but I can only do that when its been returned, but its not allowing me to return it. I spoke in store and all online orders are to be dealt with online. The guy in the shop has told me if they get any more steelbooks in though he will keep one back for me to swap.

[@MC-kk8xu]

@@BawhawhawYT That sounds rough mate they shouldn't be giving you the run around like that. It's not fair on you and none of it's your fault at all. It's on them to fix it. I would suggest going in-store and calmly and politely asking to see the manager and explain the situation about how the online system is not working for you and the order isn't showing on their systems. You have the confirmation email I assume as proof? Because that will have the transaction information of the date/time you paid as well as your payment method. They can contact their head office/area manager in-store and sort it that way. When I've dealt with them before I usually ask the store manager for the area manager's email/number. Or you can contact their head-office again on the phone, politely ask to discuss with a manager and resolve it that way. Because their usual methods of processing a refund/return aren't working on this occasion. They'll likely still say they can't do anything and just repeat the store credit spiel, restate their policy saying they can't do anything or some other thing but at the end of the day you're entitled to a full refund under the Consumer Rights Act 2015 because it's not fit for purpose due to the damage that isn't your fault within 6 months and they have no means to replace it. You can politely decline their attempts to send you away with this and calmly repeat your rights and that you'd like for this to be resolved. It's really just a matter of not getting angry, not being defensive or going on attack mode, just kindly and calmly persisting until you get passed on to the correct person who will fix it for you. Hopefully you are able to get your refund mate. You are definitely entitled to it.

[@MC-kk8xu]

@@BawhawhawYT www.legislation.gov.uk/ukpga/2015/15/section/24/notes#:~:text=Subsections%20(10)%20to%20(13,the%20consumer%20a%20full%20refund.

[@BawhawhawYT]

@@MC-kk8xu I've got the local store onto it, I've accepted the damage to the game now as ive replaced the case and its just got a small rip, at least I can play it, but its the steel book thats getting to me. Thats a way harder one to replace, but the local store said if they get one in they will keep it back and let me swap it.

[@OfficiallyCaptured]

@@BawhawhawYT Dont let them get away with this ive had issue similar to this.

[@paddybear6995]

Sorry to hear. Yeah ... I regret buying from them. Really wanted the steelbook, which I still dont have. Got my game fine, despite being late, but I heard so many people had lost their orders. Utter shame.

[@BawhawhawYT]

Hopefully yours shows up soon. I dont remember seeing anything on their site originally about while stocks last or anything for the steelbook, but have since seen that bounced around online that it was always there.

[@paddybear6995]

@BawhawhawYT hoping so too, thanks. I did get an email stating mine would be sent later and didn't see limited stock on the page ... but can well and truly see them playing a dirty trick now. Never buying from Game again...

[@DelDjango96]

I've had a similar experience too mate with GAME, my steelcase was delivered by Evri courier service and they completely wrecked it, dents, cracks, scratches, completely unacceptable. I'm never shopping with them again after this

[@BawhawhawYT]

There are way too many companies using EVRI now, another company with an awful reputation.

[@superdarkenvy]

They used to be the place to shop for games. Loved them. Then their prices were at least £5 more than anywhere else. Not shopped there since they offered me £25 for trade in on a 2 week old game (that they were selling for almost full price on the shelf). I just buy everything from the game collection or shopto & also buy/sell used games on eBay. never had a problem.

[@BawhawhawYT]

I used to love going into game to find all the latest indie releases. Now none of that even exists in there. I do use the game collection and rarewaves most of the time now. I knew I shouldnt have went with game on this one but the steel book really twisted my arm.

[@Freysan]

I only use gamecollection and amazon now, shopto went downhill ever since the pandemic, i had so many games missing in post and shopto will do nothing until 3 weeks has passed.

[@dusk-dude7772]

I stopped purchasing games from Game when they messed up my Pre Order for Deus Ex Mankind Divided. Didn't come on launch day, asked where it was, and they didn't know. Got it a week later :/

[@BawhawhawYT]

Sounds mad that they can just say they dont know.. they just dont even try to help in any way.

[@GlamerousFrog]

They really went downhill from the time I worked with them a decade ago. Everything about the store used to be full of good vibes and a lot of the issues would get dealt with quite quickly. Since the sports direct takeover I’ve not even wanted to go in a store never mind buying from them online. And don’t even get me started on the delivery charge for items regardless of how much you would spend.

[@BawhawhawYT]

I used to love going in the stores and just chatting about games with the staff. So many were happy to talk about things they had played and recommended. It made me want to spend money. Now I see a lot of people either on their phones, no way near the game section of the store or just uninterested in anything they are selling. I've tried to still pop in from time to time and see what they have available but the no used games and just lack of anything indie keeps me away.. and now with this its the nail in the coffin.

[@jasonaustin1147]

GAME completely dropped the ball on this release. I accidently ordered 2 copies and couldn't return them because their customer service is complete crap! Well at least the rust in the steelbook is in keeping of the imagery of the game!

[@BawhawhawYT]

They have gone out their way to make returning stuff as difficult as possible. I hate to praise amazon but if your dealing in online orders you might need to take a leaf out of their book and make returns quick and easy. I guess I could tell people its the super limited rust covered other world edition.

[@chrisc9328]

I thought mine was bad my steelbook arrived with dents in the back and a damaged spine but at least my game arrived safely despite the poor packaging they used. Sending stuff out in parcels bags is always going to end in damages it’s ridiculous.

[@BawhawhawYT]

They might as well not put it in any packaging. I've had things of vinted in better packaging. They really could have saved most of these issues with a small bit of bubble wrap.

[@Waynesworldofgaming]

This is how I feel! My order was cancelled because it didn’t exist anymore. Still not received it

[@BawhawhawYT]

The girlfriend had her zelda switch console pre order cancelled and they accused her of cancelling it. Shocking company

[@Waynesworldofgaming]

@@BawhawhawYT terrible mate I’ve cancelled my MGS Delta order with them, they’re not having any more of my money

[@BawhawhawYT]

@@Waynesworldofgaming Much safer to go with someone else. I just wish they wouldnt get all the pre order bonuses.

[@Waynesworldofgaming]

@@BawhawhawYT hopefully they’ll start losing them

[@KaydenFadlen]

my steel book got cancelled as they ran out. Which is annoying because I pre ordered it the day it went up. Safe to say I’m not buying from game again

[@larapearce5120]

I’m sorry that’s the case. Can I ask did you get an email to tell you this? I’m dreading they tell me the same! Shocking service!!!

[@stephen_ne8406]

I’d get in touch with my bank and get a refund. If they said the order doesn’t exist take a picture of that as proof if neeeded. You’ll get every penny back. Game are a toy shop nowadays. The quicker they are gone the better

[@BawhawhawYT]

They honestly cant have much time left.

[@poperamone]

They have really gone down hill recently. I tried to buy hot wheels 2 stickered at £15, the guy tried to say it was £45 on their system 'because it was a different version 'so couldn't honour the price. Thos was despite it being on a huge display and on pictures. I also needed to make a complaint about a missing preorder item, after 2 months customer service got back to me saying they don't deal with store complaints

[@BawhawhawYT]

Thats mad, The girlfriend had a zelda switch pre ordered with them. It never showed up, she complained and when they finally got back to her, apparently she cancelled it. She replied saying she didnt but they never got back to her again.

[@oomoulee6156]

I ordered mine from Amazon and it was also smashed to pieces, so badly that the disc had chips around the edges so wouldn't install. Luckily Amazon refunded. Game should too as it is UK law for anything bought under distance selling regulations to be refunded straight away.

[@BawhawhawYT]

Thats surprising from amazon, don't have many issues with things being damaged from them, but they are always good with getting stuff sent back. To damage the disc though, thats some serious mishandling of the package.

[@MrTibster]

They sent mine in an envelope, had a dent in the bottom. Asked for a replacement and they said they couldn’t do it because it was just a “bonus” item. Erm no mate, you’re charging £10-15 more than all the other sellers, it becomes more than just a bonus item at that point

[@BawhawhawYT]

They did say they checked the warehouse but didnt have any when I asked, but I imagine it was a canned response. Completely true its not just a bonus you pay more and its the main reason peop[e ordered from them in the first place.

[@MrTibster]

@@BawhawhawYT exactly, the Steelbook was the only reason i got it from game. The sooner these publishers use other websites more the better. People might have a go at Amazon but at least their customer service is usually great and your pre-order isn’t over a week late

[@Corbana]

That's bang out of order, long shot but if you bought on a credit card you should be protected by the visa scheme guarantee if not it may still be worth speaking with your bank as they can sometimes claim the money back.

[@BawhawhawYT]

Sadly not on a credit card but do intend on seeing if they can do anything about it. I just dont believe it went wrong twice. If they had sent the steelbook in good condition I would have forgiven them for the broken case.

[@mylene-with-a-spatula]

Used to work for them. That was enough to keep me away forever.

[@BawhawhawYT]

I imagine you took a lot of flack for online orders

[@lewR600]

Like everyone, i got the game in normal plastic case (come on 15th or 16th), was not happy as only ordered it from them for the steelbook. Anway, got the follow up email later to say Steelbooks being sent out later. Contacted them via FB messenger & email (end of last week) to ask when the steelbooks will be sent as i'm not opening the one they've sent if they're not gonna give me a SB, got told being dispatched at the moment, still nothing. Think i'll give it till end of this week then if not send the original back, not opened etc.

[@BawhawhawYT]

I cant see why everyones having to wait such different lengths of time for the steelbook. Unless they are scrambling to get replacements made. The amount of water inside the plastic of mine showed it had been in there a long time. I genuinely think their shipment got damaged and they didnt tell anyone. How else would they explain water in the product which was inside a bone dry jiffy bag.

[@lewR600]

@@BawhawhawYT it's disgusting that they cant replace yours.....but saying that a comment below on this video does say the rusty sort of look gives a feel for the case...if that makes sense? lol i really don't think i'll get a steelbook, i thought i had 30 days to return but reading more on there website earlier it seems like i only got 14 days.....and then plus i gotta pay return....i'll never go with GAME ever again.... also i see people selling the steelbooks on ebay, £100! jokers!

[@BawhawhawYT]

@@lewR600 I do get the irony or the rust in a silent hill game haha. Yeah there is no way I'm paying that much for a replacement from the second hand market. I could have swore online orders were to be given a longer returns date but I could be wrong

[@ChickenWingsGaming]

Still waiting on mine the original case arrived complete shattered with sharp bits of plastic everywhere, then was told it will be sent separately, then was told it's not coming now, until today when a random evri email said they are expecting my parcel fron game which is odd because nothing has been ordered

[@BawhawhawYT]

@@ChickenWingsGaming hopefully you should be getting it then. All I've been told about the steelbook is that I've got to keep asking in a store as it's a pre order bonus not a paid for item. Sadly I only have one very tiny game about 40 mins from me so can't see myself getting a replacement. Luckily my disc didn't get damaged by the shattered plastic.

[@MistaiNeedTheToi1et6]

I ordered from them and I got the game but no steel book 😔 I sent them a message they responded telling me that there’s been a delay with sending them out, don’t think it’ll turn up tbh I’m really sad cause yknow they sold me a dream (a steelbook lol) and tore it right down in front of me, going into the actual store and asking is better than talking to a robot online since most of the time in store they’ll have some stuff in the back or something

[@BawhawhawYT]

It should be if you pre ordered it you get the steel book. If there isnt enough, they need to get some more ordered in. They knew how many preorders they had, they must have had more than was needed in case these things happen. The most annoying thing is, going by ebay all the scalpers got their copies in time and in good shape. The fans seems to be the ones that miss out yet again.

[@DoomSlayerEythyn]

Get your bank to do a charge back. Consumer law and rights as a customer! This will also make this terrible company lose money!

[@MistaiNeedTheToi1et6]

@@BawhawhawYTthey sent me 10% off my next order and then stopped responding to my emails, still no steelbook :,(

[@dontfeedtheyaoguai8021]

Still haven't received my steelbook I've heard game have been emailing people saying they've ran out of them and if you didn't get one well that just sucks for you then... really upset about this especially considering the fact that the steelbooks are being sold on ebay for 80 quid or more...

[@BawhawhawYT]

If they dont send one out its a kick in the teeth as it was promised for the pre orders, but they should at least refund £15 (not a credit note). Thats roughly how much they were charging more than other places for the game, just because it came with the steel book.

[@dontfeedtheyaoguai8021]

@@BawhawhawYT UPDATE: I got the steelbook even though i was told i wasn't getting one sent to me i received it today and it isn't damaged and looks great really happy i got one somehow despite the fact GAME said they had ran out

[@BawhawhawYT]

@@dontfeedtheyaoguai8021 amazing. So glad it arrived and in good condition. You can rest easy now haha

[@TomDobo1992]

I got an email saying they have none left and i wont be getting it

[@BawhawhawYT]

@@TomDobo1992 That really sucks. Hopefully they just sent it out as a blanket email and are still sending copies out

[@ultraviolet7270]

I had the same issues, my order didn’t exist on my account despite receiving an email about it, my steelbook arrived late and was dented and warped, luckily not rusted but how the fuck does this even happen

[@BawhawhawYT]

Apparently all these missing orders are down to them changing the way their system works, but thats not our fault they should have sorted that out right away. I would love to know how it happened. The parcel it came in was bone dry but it was inside the actual plastic the steel book was wrapped in that was full of water. Must have just been sat in some damp warehouse for a while.

[@OurLou]

Absolutely shocking this is 😮 I had a running with them with some orders, had to wait 5 weeks for a refund. Absolute joke of a company now, basically a toy shop

[@BawhawhawYT]

5 weeks. Thats insane. I cant see them surviving as more of a toy shop, I dont think I've ever seen anyone buy a plush... prob solely surviving on pokemon cards.

[@gib84gaming4]

That is shocking, I hope they see this and sort you out 😢

[@BawhawhawYT]

Only way I can see that happening is by getting people to share it, but I dont expect people to

[@gib84gaming4]

@@BawhawhawYT i did lol

[@bryanrogers8341]

How game are still operating these days I'll never know. Went bust twice are so overpriced and sometimes staff can be a little rude won't be long before it disappears and won't be any loss if it did

[@BawhawhawYT]

I just think the staff are fed up taking the brunt of all the issues with the online orders. There are a decent number of printed signs up in the tiny space that game takes up near me saying things about returns policy or that they cant deal with any of the online orders.

[@retroimportgamer513]

That's disgraceful, hope you get something sorted but doesn't sound likely by the sounds of things😭

[@BawhawhawYT]

I genuinely dont think anything will get sorted, but I've got a couple more avenues to attempt

[@instahawk8422]

I too have not received my steelbook and hearing what others are saying about it’s condition and the state yours arrived in is shocking how can that be considered acceptable to be sent out since it’s a pre order bonus how mine will be is leaving me worried and I’ve not even had any update on mine other than a reply email saying it will be sent out in due course that was last friday and still nothing I’m highly doubtful I’ll be getting at this point

[@BawhawhawYT]

I've seen quite a bit online too about peoples turning up in horrendous states. I would like to think that mine was a genuine mistake as its mostly on the inside (even though it had stained the plastic wrap it was in), but then again i did notice how wet it was right away. Fingers crossed yours turns up.

[@Ding-2014]

Yea it's been like this for a few months since they changed their website design. All existing orders are now not viewable on your account. Live chat doesn't work. You can send them emails, and they reply within a few weeks. Personally I sent them an email just asking if all my orders still exist, and they do. So then I cancelled them all by sending another email back. Too risky. I was lucky with Space Marine 2, it arrived on release day, in an open bag, so the driver can just look inside, but still got it. Other people got charged and had it arrive weeks later.

[@PalebloodSky]

This is what I'm dealing with right now. Except I've been trying to contact them since August and haven't had a single reply. They are taking money out of my account for pre orders, but nothing is being delivered, not even a confirmation email. I've had to report it to my bank and get the money back.

[@wrathgor]

I've seen this after I pre order Stalker 2 limited edition for xbox. Oh sh... Should I cancel? Cant find any other seller for stalker 2 limited edition🤔

[@BawhawhawYT]

@@wrathgor I wouldn't hold out hope, but you could be one of the lucky ones. Sadly game still seems to somehow be getting exclusive items and it's frustrating.

[@NarcoticDimension]

Ive got that problem with my beard too... the patch of doom!

[@BawhawhawYT]

Hahaha I might have to colour it in with some sharpie

[@NarcoticDimension]

@BawhawhawYT it's a nightmare lol, sharpie might be the only way. If you take the plunge and go for it, please report back here on how it goes! Subscribed.

[@BawhawhawYT]

@@NarcoticDimension Haha its temping to colour it in and do a video and see what people say

[@jackog2447]

Appalling, GAME have gone down the pan 👎

[@BawhawhawYT]

I dont understand how a game store cant seem to ship out games in an orderly fashion.

[@RetroClaire]

That's awful. They obviously think they're too big to challenge. I'd be writing to the MDs office and send them a link to your video. Perhaps small claims or challenge through your bank.

[@BawhawhawYT]

Will give it a go. Its clearly been sitting in the wet for a long time, I've kept the plastic sleeve it came in which is also stained a nice brown colour

[@bundjohn]

That’s awful! How could it be sent out like that?!?? Don’t you have email confirmation that you bought it?

[@BawhawhawYT]

I do have the confirmation. The problem is the only way to submit the return is through their online form, which doesnt accept my informetion

[@StephenStepz]

If your order doesn’t exist, how did you get the steelbook? Isn’t it a GAME exclusive? 😂

[@BawhawhawYT]

Yeah its a game exclusive. It apparently doesnt exist as they changed their system between the time I pre ordered it and the time it arrived. I cant see it in my orders, but have emails proving i bought it, but because the returns process is their automated system it says all my info is incorrect and that it never existed. Speaking to a person they just tell you it must be done through the online form... which I cant use.

[@Louisv.D]

I've had EXACTLY the same experience. The game arrived with the casing cracked and the disc holder shattered. Dread to think the state my steelbook will be turning up in 😩 I spoke to someone via the chat who offered a free return/refund for the game. I'd try that if I were you and order elsewhere. When they say that the order doesn't exist, don't you have the order number on your email? It usually starts GAMExxxxxxxx

[@BawhawhawYT]

@@Louisv.D I do have the order number with the GAMExxxx but when I input that and my details. It says the order doesn't exist. Sadly I've been told their online form is the only way to get a replacement but I can't use it

[@steve36207]

Wow.... that's shocking ross buddy, how the hell was there water in the steelbook 🤦 just shows now they don't give a toss about the customers bud

[@BawhawhawYT]

It must have got in while being in the warehouse as the jiffy bag they sent it in was bone dry and the outside of the plastic it was wrapped in was also dry. I honestly think they got a water damaged set of stock and thats whats caused all the delays for people with this.

[@BARONGROD]

If there saying the order does not exist get your bank to refund you that’s what I did

[@BawhawhawYT]

Might be something to look into. I dont expect it to happen but would love someone in their company to see this and just make it right. I just dont see how they have messed this up so badly.. You would think they would have a good grasp on getting games to customers by now

[@tlrc_old]

Came to say this. If your order doesn't exist then they can't make claim to your money, surely.

[@Neo_Player]

Really poor. I would check what the Consumer Rights Act has to say about it, if GAME dig their heels in. Both items arrived damaged, so it's not a case of you changing your mind about them. I would be tempted to return it all for a full refund including postage. But getting these morons to see sense is half the battle.

[@BawhawhawYT]

They do seem to treat you as if its somehow your problem. It shouldn't be hard to pick up a game in good condition when it first comes out. Will give the Rights Act a look

[@thomasduffy415]

Thanks for your help 👍 appreciate that

[@uppernimbus]

Wow, that's really pathetic of GAME... more like LAME! Sorry you had such an unfortunate experience, thank god our Australian branches closed down years ago. Bunch of scumbags...

[@BawhawhawYT]

I think the ones here are only holding on by a thread. They cant have many botched releases like this left in them

[@Stevethyawesome]

Same thing happened to me except I've not got the steelbook yet. My copy arrived with the case broken two days after release date even though I had pre ordered. I don't know when the steelbook is going to be delivered I've not got any update about it.

[@BawhawhawYT]

Did you receive the email saying it was still coming at a later date?

[@Stevethyawesome]

@@BawhawhawYT I think I did but I've still not received it and have had no further update.

[@BawhawhawYT]

@@Stevethyawesome I would say contact them but it's like shouting at a brick wall

[@Stevethyawesome]

@@BawhawhawYT I already have they said they are extremely busy

[@benm4290]

Game has been shite for years, now. I only use their site when there's a collectors edition that is exclusive (which isn't often) I've very soured memories of their trade-in policies, particularly them offering me pittances for brand new games i'd bought mere days after release.

[@ElSoloNoco]

😮 How much we talking, for recently released games?

[@benm4290]

I remember paying fifty quid a pop for games, finishing them with three or four days, bringing them *back* to Game for a trade and being offered twenty-odd quid in credit. I would begrudgingly hand it over, then they'd put the game back on the shelf for around forty-five. Happened twice.

[@ElSoloNoco]

@@benm4290 Damn, that's terrible! Not even cash, credit too! I'm sure CEX would have probably gave more, they're not too great either but usually give pretty decent enough credit for newer games. I miss Gamestation tbh, that was always one of my favourites, & Blockbuster rentals, remember not being too sure about a game and just putting down 6 quid or something to have it for a weekend :'(

[@BawhawhawYT]

@@benm4290 I did it so many times in the past and it stung every time. Sadly it was the only way I used to be able to play the newest games. Now I just wait for things to drop down and grab them.. apart from the odd game I really want to play, like this... but I think I'll just wait for everything now

[@WarrentheGunner]

Im still waiting for my steel book and think i will be still waiting for years to come!! x

[@TomDobo1992]

You and me both, Ill never be using Game again.

[@JustTomPlays]

How long did it take to get to you? Im in Ireland, so I knew it might be a little longer, but I chose GAME as it had the steelbook. My estimated delivery date was the 15th of October, which was grand, but the tracking of my package hasnt been updated since the 10th, so now Im wondering what is going on. Then I saw your video, haha

[@BawhawhawYT]

@@JustTomPlays I got the game on release day but the steel book arrived on the 14th.

[@JustTomPlays]

@BawhawhawYT Ah right, I see. I don't even have either 😅 Fingers crossed both come all okay? Terribly sorry about that happened to yourself!

[@Close-1]

I preordered this but I still don't have the steelbook what a joke.....

[@maxkeig4135]

lol i havent even had the game yet

[@Close-1]

@@maxkeig4135 sorry to hear that pre ordering games now days is a joke with games digitally coming out at least two days before 🤦‍♂️

[@BawhawhawYT]

Hopefully when it shows up , there are no issues. It is mad to think some people havent even got the game yet. Its not like it was going to be a small release.

[@maxkeig4135]

@@Close-1 literally this, i ended up buying a copy on steam with the 2 days early access and finished it after a few days.

[@Close-1]

@@maxkeig4135 what cpu and graphics card are you using I want to play it on pc but I feel the performance might not be fab

[@davidtylergameshunter6585]

Omg…. That’s absolutely awful

[@BawhawhawYT]

Got to be the worst I've ever received and I've bought games from some sketchy places.

[@claygraphics1]

Despicable mate. I'd fight this one for sure, contact managers/head office, etc.

[@BawhawhawYT]

Yeah, need to find some actual direct contact details though

[@claygraphics1]

@@BawhawhawYT That’s the thing in this day and age. Not willing to provide contact details, plus speaking to automated systems. They play on people’s apathy. Don’t give up mate!

[@BawhawhawYT]

@@claygraphics1 gonna pop in store today to see if there is anything they can do but not holding my breath

[@Stephen1873]

my final fantasy rebirth steel book was dented...

[@BawhawhawYT]

Did they send it out in bad packaging or do you think it was damaged before it was sent out?

[@TRekt]

They offered you £5? I got £10. Such a pisstake though…

[@BawhawhawYT]

It was £5 off my next order. Why would I order something else if they cant fix this issue

[@Wizbitsrandomgaming]

Terrible company at this point I almost ordered this but held back

[@BawhawhawYT]

I should have trusted my gut and not gone with them. But I really wanted that steelbook.

[@Wizbitsrandomgaming]

@@BawhawhawYT only reason I didn't buy it was finances I would have done exactly the same

[@thomasduffy415]

How did you get in contact with game delete your subscription with them they won't respond to my questions

[@BawhawhawYT]

I did it through the online webchat. The girlfriend has emailed them before with queries and never got any response.

[@GREGIN8OR]

I will pay you good money for that rusted steelbook

[@BawhawhawYT]

Sadly I need to keep hold of it to swap it if another one pops up in store.

[@totemtv5116]

these products came straight up from Silent Hill brah

[@BawhawhawYT]

Mine definitely looks like it climbed its way back out of the other world.

[@totemtv5116]

@@BawhawhawYT haha, tho sorry this happened to you :( i hope there is some resolution but that stinks man, was the game okay?

[@BawhawhawYT]

@@totemtv5116 The disc is fine luckily. So at least I can play it as trying to get a replacement from anywhere at the mo seems difficult. Seems sold out most places.

[@8BitBoyUK]

Shocking mate.

[@BawhawhawYT]

Why did it have to happen to the one game I wanted to be in great shape

[@donaldmackerel]

That's bloody awful service.

[@BawhawhawYT]

I feel bad saying Amazon would have handled this better

[@donaldmackerel]

@BawhawhawYT I don't understand why Game are still going. They have no clear business plan (at least not a successful one) and they obviously don't care about gaming in general. Getting rid of used games should have been the final nail in their coffin.

[@TemperWolfYT]

Damn never had a problem pretty sure they can change it for you

[@BawhawhawYT]

This is the first major problem ive had. The girlfriend also had a problem with them a couple weeks earlier too with them randomly cancelling a pre order and then telling her she did it... which she didn't.

[@thomasduffy415]

I also have had problems with game I'm a long standing customer with them they are taking money from my account for preorders I try to cancel if it keeps up I will be going there're than a email they are thief's that's what they are

[@BawhawhawYT]

That's just criminal. Have they refunded anything or are they just mugging you off?

[@TomDobo1992]

I still havent received my steelbook

[@BawhawhawYT]

Did you get the email saying it was going to be coming at a later date? I got a dispatch from them a day or 2 after that

[@TomDobo1992]

@@BawhawhawYT yeah I got that email about 5 days ago now. Did they notify you that the steelbook got dispatched or did it just turn up?

[@BawhawhawYT]

@@TomDobo1992 I got a second dispatch for the steel book

[@TomDobo1992]

@@BawhawhawYT nice one mate I’ll have to wait and see this week and if I’ve not heard from them I’ll have to contact them or something.

[@Chocobo021]

We don't have game in sweden now

[@BawhawhawYT]

I dont think we will have them here much longer going by how people are talking about them online

[@marcgoesblindgaming2076]

Wtf Your order didn't exist even though they sent it to you 😂 That's shocking that they didn't refund you If they couldn't send your replacement, They should have refunded you and giving you the voucher, That's shocking mate, That's terrible customer service, I think you're right not to give them your money again

[@BawhawhawYT]

They said they could refund me, but their system isn't allowing it. Problem is to get a replacement for the main game I need to send the other back first, which it wont let me do. The steel book on the other hand they said they dont have any left, £5 off my next order was a joke though, this version cost £15 more because of the steel book, So its not like it was a free bonus.

[@kyky121911]

Sucks there exclusive to the uk i wanted this but couldn't get it and hearing that this happend is bullshit how are they even in business still if they show this much uncare for there customers

[@BawhawhawYT]

Its dreadful isnt it. They used to be a great store, but in recent years its just been more downhill every month

[@leostenbuck4194]

In Water.

[@BawhawhawYT]

@@leostenbuck4194 if there were prizes for comments, this would deserve one

[@shabazahmed21]

WARNING! Currys do the same thing.

[@BawhawhawYT]

Another one added to the avoid list then

[@shabazahmed21]

@@BawhawhawYT Hey bro. Definitely! It's happened every time I've ordered a game. They put the games in a plastic bag, and they arrive with shattered and broken cases.

[@marky64spark]

My game came on time and steelbook next day 🎉

[@BawhawhawYT]

@@marky64spark Your one of the chosen ones haha

[@cotterell1985]

Another Michael Ashley company.

[@BawhawhawYT]

I know a couple of people who REALLY arent a fan of him

[@pacman9635]

Its a bad employee not game fact

[@BawhawhawYT]

The game system is what is making this difficult to resolve though. Most of the employees I've ever dealt with have been helpful. I just think the quality control in the warehouse must be a bit shocking.

[@pacman9635]

@@BawhawhawYT true yeah most employees are okay its the higher ups totally agree dude and I get you

[@OfficiallyCaptured]

Game is not what it used to be sadly.

[@MMAproAtGOLF]

Nah I’m going tomorraaah

[@hyperlegit6096]

You need clear evidence take photos, send emails and put as much information as you can, they supported me with my silent hill issues, dont use live chat, send emails

[@BawhawhawYT]

Great information, thanks

[@ChilliKnightOG]

Wow. WTF!

[@BawhawhawYT]

Yeah, No idea how any of this happens. Thought people would have posting things down to an art by now

[@wolverine169logan19]

Game is dead

[@BawhawhawYT]

Its died a few times and somehow keeps living on like a zombie

[@PunisherWorld]

game is rubbish

[@BawhawhawYT]

100%

[@mintysmithmrsmithfromtheLCA]

Are you seriously on the verge of tears over game lol

[@BawhawhawYT]

@@mintysmithmrsmithfromtheLCA haha sadly I wasn't, if I was it would have been a more dramatic effect