Dome Disaster. Tried to replace my stone in my Gozney Dome and disaster struck!

[@jamesprecious1035]

I bought a Dome last September and used it through the fall. I also bought the long cover to protect it from the Pacific North Wet climate we have. I went to use it in late winter (Feb) and discovered 2 big cracks in the stone. Also I could not get the oven to light again. A quick e-mail exchange with Gozney and they agreed to send me a replacement oven right away. Their Customer Service is fantastic so I hope they have corrected the problems with this new Dome. So far so good! My Roccbox performed flawlessly for 7 years. Cheers.

[@HarplandProductions]

I agree 100% with you. Their customer service has been nothing but excellent for me too. I still love all of my Gozney ovens

[@labalo5]

@jamesprecious1035 did they send you a new box to ship the old one back? I would imagine they shipped you the replacement first and you sent the old one in that box? Wondering if I need to keep my old box in the garage. It’s huge.

[@ShutterFanatic]

Thanks for showing the real deal. Not being able to replace a cracked stone was why I went with the pizza party oven.

[@HarplandProductions]

Yeah, pizza party makes a pretty amazing oven also. The new Gozney dome S1 and the arc ovens all have replaceable stones which is a good step forward.

[@labalo5]

The new domes have replaceable stones. Just buy authorized, you should be ok.

[@benjamintaylor4559]

I had the exact same problem and used ISO (2300?) ceramic board to make new floor insulation. It worked a treat. The upper insulation dried out after my first long heat up.

[@HarplandProductions]

Thanks for the tip!

[@martinstierhof5507]

Hi Matt, great clip as all your videos. All the informations in the web about wind/heating problems, (without using extra stuff from nu2u) and the cracking risk keep me away from buying a dome although it seems to be a good oven. My terrace is sometimes exposed to wind, so I `m afraid I will not get a satisfying temperature and a to long heating.

[@HarplandProductions]

I wouldn’t worry about cracking now that the newer models have removable stones! As long as you keep it dry and regarding wind, just try to position it in a protected area

[@tcbtcb]

Bro full transparency, that’s why I love your videos. I know you know this but for anyone else, Pizza Party ovens have an option to ship with a biscotti pizza stone. Keep the videos coming . 👍👍👍

[@HarplandProductions]

Thanks so much for watching! That is the one of the best things about the Pizza Party ovens, you can get Biscotto straight from them and very little if anything can go wrong with the ovens. Their not fancy but built like a tank

[@Madasafish2]

What would be amazing to watch is to continue the breakdown of the dome. You could call it the Gozney Dome breakdown. Once it is completely broken down to it's individual parts, order the parts required to totally repair the oven and video the re-build.

[@HarplandProductions]

Might be easier said then done, They are not built to be easy to take apart and all of the parts would have to be custom so not sure yet what i am going to do.

[@drdscott1]

Good info, Matt. I keep my oven covered and when I use it I start out low and slow, warming it up to temperature slowly, just in case there is any moisture in the stone.

[@HarplandProductions]

Always a good practice

[@davegass1650]

Wow Matt ! This was heartbreaking to watch 😩 . Like always . A great informative and well presented and produced video 🍕🔥 .

[@HarplandProductions]

I’m right there with you, when I lifted the top off I was heartbroken and I almost scrapped the whole video but I figured there was someone out there that was appreciate seeing the whole thing for good and bad!

[@labalo5]

I guess the cover itself isn’t waterproof. Shoot I need to keep an eye out for mine as well

[@HarplandProductions]

Just make sure you keep the metal cap on the chimney and try to keep it out of torrential downpours. If it does get wet, just turn it on low and let it run for a few hours. Do that a few times to dry it out good

[@labalo5]

@ thx for the tips! Love the channel.

[@HarplandProductions]

Appreciate that, thank you

[@mattffleague6041]

They need to release a dome 2.0 already with all the improvements from the s1 and arc

[@HarplandProductions]

👍🏼

[@leahcim967]

That is such a bummer!

[@HarplandProductions]

Yes, it broke my heart

[@phtevenchevas3960]

My heart goes out to you man, what a total waste.

[@HarplandProductions]

😎👍🏼

[@abdelzavala6872]

Ill guess you could rebuild the subfloor with cement or bricks, looking forward for that video

[@HarplandProductions]

Thanks for watching. That will have to wait till another day. I have too many ovens now and not enough time or space :)

[@jaymann995]

I was on a Dome wait list for years and then Gozney informed me that they don't ship tp my country because of different gas regulations and product configurations. It seems I was lucky because I use my Roccbox even if its snowing.

[@HarplandProductions]

Thanks so much for watching, yes, it’s a pretty amazing little oven

[@lauraconnor7050]

What are some of the reasons a stone may crack? Any tips to prevent cracking? I currently have a Roccbox and it would be difficult to replace the stone. Thank you for your videos.

[@HarplandProductions]

Moisture is the number one cause, when the stone gets wet than any extreme heat or cold will cause it to crack so just keep it somewhere out of the rain and if you don’t use it for a long time, heated on low for a half hour it slowly warm it back up

[@freddy4130]

Matt, if you wanna get rid of it, I’d pay for shipping to get it to south Florida.

[@HarplandProductions]

I have a feeling Shipping would end up costing more than an oven

[@giopaps1]

I have the Dual fuel Dome that I have had for a year now. I like the biscotto stone better because I have in my Pizza Party oven Ardore. Can I just place the Biscotto (trim it down to fit) on top of the existing stone? I know i will loose a little bit of height but the biscotto really cooks the bottom better and holds the heat better. Where do I purchase the biscotto? Thanks.

[@HarplandProductions]

You could defiantly set them on top, not 100% sure if it will work quite as well but it should. Here is the link for the stones, I would reach out and let them know you are wanting to just cover the existing stones and not replace and they can probably cut ones a bit thiner for you. www.biscottostones.com/?srsltid=AfmBOooNKK32tp-nAnQdGYsyjgcVKs7WdZlJnFcxb6wWlp72HWlhDECC

[@JeffJones-y3w]

Have question, is there a way to get to the igniter inside parts to replace ?

[@HarplandProductions]

I don't think Gozney sells or provides replacement parts for any of their ovens. and you would have to take the oven completely apart to be able to remove and replace the burner component of the ignitor, the ignitor switch part would be easier.

[@ScottBarnett-s2w]

The insulation can dry out, it's not a loss at all. Replace the lower rigid broken insulation with rigid ceramic board or thick high-heat insulation blanket (multiple layers will work fine), and put it all undercover for a month and let it completely dry out, with a few days in the sun in between. Then light it on it's lowest setting for a few hours. I have a firebox on an transportable offset smoker with insulation and if the insulation gets saturated at a catering gig, the water will literally steam right out of it with a decent fire in the firebox. But these ovens are no different to a boat or caravan, keep them undercover or water will work their way in and your asset will be ruined. A tarp or a boat cover is never sufficient, you need a roof over your bbqs and some sidewalls don't hurt either.

[@HarplandProductions]

Thanks for the tips

[@mdrajkumar]

Great video! We live in Sugarland TX recently purchased the Dome. In your opinion, would the dome still be okay to use in winter without risking cracking the stone ? Gozney recommends starting the fire on the lowest setting for 30 min to cure the stone if it hasn’t been used for at least 30 days. Curious about your thoughts. Thanks !

[@HarplandProductions]

I keep all of my outside year round here in Austin. Yes if you don't use it for a few weeks i would always error on the side of cation and warm it up on low for the 30 min before going to high heat

[@DynamicJon]

Wait so mine sits on my patio with the weather cover on it, is that not enough?? now im worried...

[@HarplandProductions]

If it’s on your patio and covered, you’ll be fine. This one was out in the rain without a cover on it.

[@valerielaforce9818]

My real concern is for people who live in cold countries like Canada. We experience temperatures like -30C does it mean that I would not be able to use my gozney dome during the winter months? Should I leave it in my garage and cook there in the winter ?

[@HarplandProductions]

Thank you very much for watching and reaching out! I know quite a few Canadians who own and use their Domes year round without any issues. Like everything, it's always going to be better and last longer if you cover it up properly and in the perfect world store it inside a garage or at least under a covered patio, etc when not in use but by no means does that mean you cannot use it year round. in the Winter i would just make sure you heat it up slowly on low heat for about an hour to let it gradually warm up and to evaporate any condensation inside the oven after that you will be good to go. I have also seen a lot of people use their ovens in the garage when it's snowing and or raining, you just need to make sure you have proper ventilation.

[@mitchamus]

This is an easy fix. The insulation is called silica board, and it’s a common material to use under pizza oven floors. You can just go buy a sheet of it in the same thickness, cut it to fit and then put your stone back on top. Easy.

[@MeatWagonBBQ]

It's that easy!! *fart noise*

[@HarplandProductions]

Quite a bit more involved to fix this one but thanks for the tip!

[@MeatWagonBBQ]

For anyone curious. Call the company. I never registered my dome and my warranty expired. My stone was cracked beyond ALL repair. After emailing gozney they asked NO questions. Picked uo the old one and got another brand new.

[@ShutterFanatic]

Good to hear.

[@Snickels]

This company has sublime customer service. German and Austrian customers were contacted lately about a blue flame instead of intended yellow on new arc and arc xl models. Whoever had this issue was asked if they wanted this to be taken care of (since the flame did not alter the functionality of the oven) and they will replace all ovens within the next 2 months for free plus a free arc mantel (extention of the front shelf) for “all the trouble”. I was stunned how they handled this and hands down, just brilliant.

[@MeatWagonBBQ]

@@Snickels yup it was outstanding

[@MrJusmobile]

These things are junk as you can see

[@HarplandProductions]

That is absolutely not true. out of the 20+ ovens i have used and tested the Gozney ovens are the best out there under $2,000

[@MrJusmobile]

Cover them in Winter and do not start them up in cold weather!! In Spring, you must gradually bring it up to temperature over days! Unfortunately you should have an indoor pizza oven but most suck.

[@HarplandProductions]

Agree, it's best to at least keep them on a porch or patio with a roof if you can.

[@smartuitive]

the problem with this gozney thing is that it is driving the effeuno price up... these ovens are good for looks

[@ZekeM-ld7xn]

Where can I get the replacement instructions?

[@HarplandProductions]

Email me at [e-mail]

[@marcozuger4014]

Does Gozney offer replacement stones themselves for their domes in case you would need a new one somewhen?

[@HarplandProductions]

They do not offer replacement stones. When they launched the S1 and the arc oven I asked if they were going to offer replacement stones and they said not at this time. I think it’s an opportunity missed.

[@labalo5]

Email them. Their response to me was that they recently introduced replaceable stones in the Dome. But they do have nonreplaceable ones in their warehouse. I went ahead and ordered me a dome.

[@alksjda]

Dome s1 is def the way to go if youre getting a dome

[@HarplandProductions]

It’s my go to oven

[@Spacesuit_Charlie]

The dome S1 doesn’t do natural gas right?

[@hogberry]

And this is why I went with the Ooni Karu 16. For the price of THAT monstrosity I got the oven, which comes with a door and a removable stone, a cover, gas burner, and two interlocking stainless steel carts. Don’t waste money on something you can’t even repair!

[@HarplandProductions]

The Ooni Karu 16 is a nice oven but even it is overpriced a bit but i agree it's nice to be able to remove the stone and you can defiantly make some great pizza with it, i just am not the biggest fan of the burner design and placement and the door design, i would have rather it had better insulation and a side burner to minimize the need for the door. The newer Gozney ovens all have removable stones and over all are much higher quality ovens

[@smartuitive]

EPIC!

[@HarplandProductions]

😎👍🏼🍕🔥

[@twistedl2009]

You can buy a sheet of ceramic fibre board and cut it to size, really don’t think the oven is a write off.

[@HarplandProductions]

Thanks for the tip

[@hillsmanjackson6318]

So the people that gave you the Dome never used a cover?

[@HarplandProductions]

Evidently, once the stone cracked, it was left out. It did have a tarp on top of it, but evidently the tarp had been damaged during a storm so water was pouring down into the top.

[@hillsmanjackson6318]

@@HarplandProductions is it just wishful thinking but would the condensation problem go away if I incorporated a short cover under the full length for double protection?

[@hillsmanjackson6318]

I saw the entry about not starting up up in cold weather and if that is true why on the Gozney Instagram page do they have two chefs parking it in snow and the firing it up to cook with it?

[@shawnkay5462]

im sure you could fix it but it might be too much of a hassle and not worth it.

[@HarplandProductions]

Yes it's possible, if it were my only oven then i would have fixed it.

[@RunningSD]

thats so weird how it got so wet inside

[@ScottBarnett-s2w]

Not really. Leave any asset outside without a roof over it and rain will eventually get into it.

[@HarplandProductions]

Yeah, in the best case it would be stored under a roof but this one had rain pouring on it and more than likely got in through the chimney

[@mariomejia3608]

Wow epic fail. Is busted BUT IT is SUPER CONTENT MATERIAL. I mean is a great restoration project. Even transform it into a better OG gosney dome 2.1 version! new better insulation, better base and stones, eve custom colors and addition of custom metals parts and trims! SO YOU HAVE TO COLABORARE W A GREAT KZbinR THAT SPECIALIZES ON OVEN MANUFACTURE PAINTING METAL CRAFTING.... GOOD LUCK!

[@HarplandProductions]

Glad you liked it! Not sure what i can going to do with it yet. I just don't have the time or space at the moment to keep an extra, "none working" oven around. we will wait and see

[@TJ-tb3xm]

This video made me sad. That's awful!

[@HarplandProductions]

I agree, it broke my heart when i lifted it up :(

[@cameronempey8350]

What a stupid design! Why wouldn't they make it a simple process to replace the stone lol

[@HarplandProductions]

The new Gozney models all have removable stones, this one was made to be more durable and if it would have been better maintained it would still be in great shape.