Drayton Wiser Smart Heating Controls. Installing, Setting Up, & Using. All the Smart Thermostat's

[@peterwilliams5597]

When you have installed the hub and TRVs / Room Stats - check the +insights menu. If you have Smart Meters and they are compatible, Drayton will sell you a Home Display Unit (mine was £15) - the apps checks if the meters compatible and provides the ordering details. This allows the app to show the actual gas and electrical use and cost. (In 30 minute slots) You can set budgets and it predicts heating costs based on 7 days weather forecast. A very useful tool for “tuning” the heat round the house to minimise expenditure

[@jaymahoney69]

Great to see an install video from the engineers viewpoint. Well done mark and so much information explained clearly and succinctly.

[@MarkBallardLTDHeatingEngineer]

Thank you. Yes, as an engineer I know the frustrations. Last thing we want to be doing is reading pages of instruction's, trying to work out how to install something. Hopefully this will help engineers step out of there comfort zone.

[@MalcolmH-e1i]

Great talk through, very comprehensive but simply explained.

[@chriskitoo1]

Excellent video - very clear. Hopefully this will help plumbers feel more comfortable about using the newer smart technologies. Currently they tend to be very reluctant, and prefer to stick to what they know. I am recommending Wiser to a friend and their plumber is not at all happy about the idea of installing it, as he's not done one before. This will help a lot.

[@muhammadaslam1167]

Very good explaining 👌🏻👌🏻👌🏻 I've learnt allot

[@ranjitbhamra1695]

Great video, very informative and well presented. .Thanks

[@marktaylor1200]

Amazing as always Mark 👍

[@jgrana587]

If you put a link wire in from l2t one where do the other two switch wires go thank you

[@ColinFellows-n7m]

Great video - thank you.

[@daviemclachlan]

Hi Mark, I’m in the process of installing the system and I’ve come across an issue which is the heating button doesn’t switch my heating on and instead I need to use the boost button on my phone app. Is this normal or should I be able to advance or boost the heating from the hub. Great video and thanks in advance for any assistance.

[@jamesmcfarlane4060]

Great video thank you, would the heat switch turn air conditioning on and off do you know?

[@tm2204]

Question for Drayton/Mark.... My heating is a single zone that heats all rads & hot water together when the boiler is running. If I have a rad thermostat on each rad's TRV can I 'zone' the heating anyway I like by combining rooms into different zones and turning these zones on or off? Also to run just the hot water I turn off all the rad thermostats so the heating just heats the water?

[@indy_red5125]

Yes that is what i do, if i understand you correctly, I do not even use the room thermostat, i have smart TRV's fitted to every rad and if i am home alone i just heat the room im in, saves lots of money

[@jasonsteele2028]

Is the thermostat necessary or can I just use TRVs? If I have to use a thermostat (say in the hall) and a bedroom TRV is calling for heat, does the thermostat have to call for heat too before the boiler fires up?

[@janewalker5779]

8.33 am. I have a wiser app which is linked to my drayton. I’ve programmed the heating up come on and off trr we I’ve a day but it doesn’t come on. When I look on the app it says loss of WiFi connection. I have to click on it to turn it on. I don’t know what to do

[@maxyoung9963]

What do you do with the old wired thermostat?

[@scottttd1510]

Can you tell me, what do you do with the old room stats that are on the wall controlling my 2 zones on old system. Old one is drayton also, but I have one in hall one on landing controlling upstairs & down. Do I just disconnect them, terminate & use blanking plate to hide the wires or can I just leave them as they are?

[@johnmorrell2748]

Hi. I have a Range heating system controlled by a sunvic programmer which controls hot water and heating. There is also a wired thermostat. Can this system be upgraded to the Drayton Wiser? If so, is there a wiring diagram for the Range power unit to isolate the thermostat and to switch over from the sunvic programmer? Many thanks.

[@Draytonheating]

We would need more info about your current setup and how the current controllers interact with the boiler and each other. Please give us a call on 0333 6000 622 to speak with tech support who can look at it further. Our support lines are open 7 days a week Mondays to Fridays 8am-9pm, weekends 9am-5pm.

[@leesheriff3037]

Can I use this if I'm on holiday via mobile data to put the heating on for an hour. (combi Vallient ecotec 831) thankyou

[@NicholasHornsby-j8j]

Hi, How does this system differ from the Honeywell Evo home? I have a landlord who has specified I install the wiser system across all of their properties but I don’t think tenants will be willing to download apps and set up accounts to be able to their heating. With the wiser system can it be controlled by the main thermostat alone or does it have to be controlled by an app? Thank you

[@jimprior180762]

I'm a fairly techy DIY guy, and watching your video gave me so much more detail than many others which don't explain things in depth like you have. Really glad I found your video, which I found great and any speeding up was only just noticeable. The only thing which I think was slightly out was the lip-sync which I found a little distracting, so unless that's some other YT or video setting that caused it, might be you mistakenly jogged something by a few frames during your editing? I also learned about the insights+ In Home Display from a comment made by @peterwilliams5597 which might provide a solution for my Gas/Elec Smart meters where my EDF supplied in-home display has never worked, and sounds like the Drayton Insights+ IHD might do the job. Anyway, I'm not in the trade and wanted to let you know this vid was just fantastic! Cheers Mark, good job, Jim

[@harpssingh1477]

Great video, I have a question about if one rad is calling for heat and all others are switched off how does this affect boiler short cycling as a single radiator may only be 1.5kw and the boiler s lower modulation may only be 9kw load. My question is will the boiler be short cycling on and off while that single heater is running.

[@allthegearuk]

I believe this can be a problem. Maybe don't add smart trv in bathroom. I think output is based on high flow temp. If you reduce the flow temp you get less heat output and save money

[@S.J7777]

Got the kit 3 to replace a Drayton LP522 (same backplate) however the heating doesn't work when increase the thermostat temp. Any ideas why?

[@philsullivan8201]

How can you connect the Wiser kit 1 to a Worcester Greenstar 30CDi boiler that has the controls built into it please?

[@johnhall9895]

When the new rad valves are fitted do you leave the lock shield valves as they have been previously set to balance the system or do you fully open them?

[@stephenhurrell2773]

How many links for 2 channel wiring

[@NickCawthorne]

do you have the option to use the home wifi as the boiler is in a metal cage ie garage so don't think the Drayton own wifi would work?

[@danh9959]

If I get the kit 2 for hot water and heating for my current boiler. But I intend to install a combi at some point. Will the kit 2 work on the combi as well?

[@user-ns7vj4tz5h]

Hi i have got a valliant combi boiler. The Drayton Digistat SCR is installed on the wall next to the boiler and the drayton+RF rotatory thermostat is installed on the wall downstairs in the hallway. It's getting very difficult for me to wake up late night and early morning to switch ON and OFF the heating from rotatory thermostat located in the hallway and I decided to look for a smart thermostat which can be controlled by a phone app and heating times can be scheduled and than i don't need to woke up at night to switch ON and OFF the heating. I have been searching on the Internet and I found from Drayton Wiser Thermostat Kit which includes Hub (SCR) and a smart thermostat. I have spoken with Drayton customer advisor team and they told me it's easy to remove the SCR and installing the new Hub. They said that your current SCR is attached on the back plate and that back plate is fitted on the wall with wiring so you just need to remove the SCR and attach the new wiser Hub on the back plate. The only confusion is about the back plate. When I removed the existing SCR from the back plate i saw the following 4 wires. Blue wire in Neutral Brown wire in Live Black wire in 1 Grey wire in 3 My question is do i need to change any wires or just remove the old SCR and attached the new Wiser thermostat kit 1 Hub on the back plate ?? Secondly with wiser app am i able to schedule heating in advance for a whole week or a month ?? For example everyday same schedule from Monday to Sunday... Heating ON for 20 minutes in the Morning. 01:00 - 01:20 Heating ON for 20 minutes in the Morning 05:00 - 05:20 Heating ON for 20 minutes in the Evening 17:00 - 17:20 Heating ON for 20 minutes in the Evening 21:00 - 21:20 I would appreciate if you can advise me about the app functions and the Hub. Kind Regards,

[@lewis6553]

Hi I have bought a new wireless thermostat as my toddler lost the last one every time I connect it with my boiler it only stays connected for a while then comes up no signal I have got it in the kitchen next to the boiler so there should be no issue with it loosing signal can you please advise what I am doing wrong

[@michaelbryan1878]

Great video,looking at installing a completely new system, with a new baxi combi. Will this work on opentherm ? keep reading conflicting information about the hot water on demand temperature using opentherm with baxi.

[@MarkBallardLTDHeatingEngineer]

Sorry not sure on that one. I'll see if I can get a man from Drayton to leave a message. Or you could try calling Drayton on 0333 6000 622 ask for there technical department.

[@kevingeddes8043]

Hi, I've installed this ro my home. All items connected correctly however when I turn up temp of a room in the app the boiler comes on but the radiators stay cold. It's like the radiatior thermostat motors aren't working as they don't make a sound and seem to be stuck closed?

[@peterwilliams5597]

You can check the device is connected to the Hub - click the “cog” top left, Select “devices” then select the TRV or Thermostat you suspect. Then click “identify” - if connected to the Hub the device will flash the LED’s or the screen. If it is connected then try resetting and recalibrating the TRV. (This will drive the motor) If they are out of range of the Hub then the smart switches can be used to extend the wireless signal I had two “designer” radiators that came with TRV’s. The Wiser TRV heads fitted these but the operating pin was much shorter and the Wiser head would not operate them. I had to replace both with new Drayton TRV bodies to get the rads working correctly

[@abio3171]

How do I remove my wiser system, I had an old type where the thermostat just controlled it all, i want that back I've had nothing but problems from wiser 😢

[@patrickhowell5578]

Hi Mark, I have a EPH digital RF thermostat combination pack 4 fitted to my newly installed Vaillant eco Tec Plus 32kw boiler. Will the Drayton Wiser hub replace the receiver unit with the universal termination, or does the hub have to be re wired to the boiler (case off)?

[@mehackz6618]

2 days after installation of the wiser thermostat my baxi duotec 28 boiler radiator function is not working. Could this be an electrical fault?

[@wezzzor]

Recently purchased the 3ch hub and 2 room stats. Very nice bit of kit. I did have a good bit of trouble on initial setup with the hub not registering to the cloud. It eventually worked and has been great since. Quick question about the temp adjustment on the room stat, is the set temp a minimum temp that the heating will aim for regardless of what's set in the schedule? Also would be great to see and track the humidity in the app as the room stats also display humidity. And maybe incorporate a display in the app if the boiler ran or not for a set schedule. For instance boiler was meant to come on between 7 and 8 but the stat was satisfied so boiler did not run.

[@EricSpika]

Question: Can one use the Wiser valve with a Drayton auto-balancing valve? Is that a good idea? If yes, can one buy the auto-balancing valve without the adjustment head?

[@TheAdeybob]

I knew virtually nothing about all this when I installed my system around 2018. Went in like a dream...including the controller. At the moment, I'm thinking about installing one on a friend's air-to-water heat pump system. Anyone got any advice on mounting the controller?

[@DaveW]

Great video👍🏻 Can I add more than one Wiser TRVs in one Room. Then adds to the same Room /Zone?

[@MarkBallardLTDHeatingEngineer]

Yes

[@Draytonheating]

Yes, up to 4 per zone.

[@paulcumiskey8647]

Could these multiple radiators, with wiser trvs fitted, be controlled by the wiser room stat? Instead of reading their own individual temperatures and adjusting themselves according to that?

[@heidiperry3053]

If using both the smart TRVs and Smart thermostat, do you still need to leave a bypass radiator in the room with the thermostat?

[@bill2712]

Can the thermostat be be mounted on the wall were the original wired thermostat is thanks

[@SawdidSpinx]

Hi Mark, this video is great thanks, but I have a question about the wall plate wiring for the hub... Is it just terminals 1 and 3 that you are connecting to the boiler? The manual says to connect L->L, N->N, 1 (com)->Ls and 3 (on)->Lr. My boiler manual (Worcester Greenstar 35cdi combi) says it should have its Ns connected to controller N, Ls to controller L and Lr to controller live return. It has all got me rather confused! I'm replacing a Drayton iflo controller but the boiler also had a Digistat SCR connected.

[@ma-michael1558]

My existing control is the Drayton LP722. What I missed in the video is if I changed to the Drayton Wiser, how do I control my hot water? Most times I have it on 24/7 but sometimes have it on timer when the rest of the family are away.

[@Kit07]

@Drayton Controls i've found few issues, that can be sorted with a software/firmware fixes 1.) on 2 channel systems where HW and CH are separate. and if CH is turned on, the setup requires HW to be on simultaneously in order for the water to warm the radiators. i think this setup is called gravity fed. I current system runs like this HW + CH = CH working correctly and warming up. However in the app and firmware and wiser system in kit 2 (2 channel) controls them independently of each other. So i have to manually turn on HW and CH if i want the Heating to work correctly, otherwise there is cold water being pumped around the CH There needs to be a software switch that automatically turns on the HW when CH is turned On. i do realise that there are many systems, so there should be a toggle on/off switch in settings menu, that the user can select if they have a gravity fed systems or a system that works this way, (so the auto HW +CH switching only apply if this toggled on) then once toggle on, then the routine can be coded HW set on if CH is set to On. this should cover for manual on, scheduled on and boost on etc. the firmware of the hub will be need to be updated with same coding that also applies to the manual override heating button on the Hub itself, as there is no physical switch or setup that would make this work simply, the solution is o be 100% software based i presume the simplest way to implement this in the firmware, is same routine as the app that also includes the manual override, however the the Hubs gravity software toggle on/off switch, is to be updated to on or off via the wiser App's toggle on/off button, and the hub setting is permanently set through the app for this feature only. 2.) have a setting for frost protection for the users that need it, the implementation should be the similar to point above, where the user can enable the feature via a toggle on/off button, and can change and set the temperature (which can be fed back through the radiator or room stat) when the frost protection activates, the current away feature i don't think considers if the occupants are home and temps reach closet to freezing point at night/ below 5 degrees , that the frost protection would turn on the HW + CH to prevent freezing. it would need to be always active for the users who need it without having to set the away mode every night to enable the frost protection 2b.) i noticed that the rad and room stats didn't measure actual temperature and there a discrepancy in the reading between each stat and the weather panel. i took both stats outside on a no windy days and compared the temp, i found that when compared to the weather panel temp, the room stat was 3 degrees lower and the rad state what 2.5 degrees lower. this would affect the the internal room temp settings for auto on when temp below a certain level and frost protection temps to the discrepancy. 4.) multi user access, to give other householders control of the heating to use the basic operational features, but are unable to access the higher settings unless the original user give them permission. you can see an example this setup on the Ring Camera / alarm app.

[@Draytonheating]

Hi, thanks for the feedback - we will forward your comments to the engineering team for their consideration.

[@strangelee4400]

Is there any way to turn a radiator off manually without using the app?

[@Draytonheating]

It depends on how the radiators are controlled. If you only have a room thermostat, then this device can be used locally to turn OFF the radiators. However, this would depend on the room settings. If the room is in auto, it will only remain OFF until the next scheduled event then the setpoint will change accordingly. If the room is set on manual, it will remain off. The radiator thermostats can only be "boosted down" rather than a manual OFF.

[@olliemurray404]

Is there registration free annually?

[@colinarmstrong5970]

I have two plumbed in zones with two wired Thermostats - one upstairs and one downstairs. I understand I need the Wiser 3 channel Hub and wire accordingly from the hub to trigger heating in the separate zones. How do you assign the upstairs and downstairs thermostats to the corresponding zones - so the upstairs wireless thermostat operates the upstairs heating and the downstairs thermostat operates the downstairs heating. Is this done in the app? Thanks!

[@Draytonheating]

When assigning devices to rooms within the app you get the option of channel 1 or 3

[@allthegearuk]

What did you end up doing with the wet plinth heater? Did you use the heat switch?

[@allthegearuk]

I have just spoken to Wiser. I have a wet plinth heater in my open plan kitchen. The best way to use it with the radiators in the same room is install a second thermostat. One for the TRVs and one for the heat switch. not a cheap option.

[@footballroblox1234]

Hi, I have a s plan plus with 2 heating zones and 1 HW. I’ve had the drayton wiser installed for a year or so and want to add the trvs, can I add to all radiators or should I leave one on each zone on a lockshield? Thanks

[@hetoge]

Hi mark after watching this I decided to buy the wiser kit1 My question is now I've bought it Does my glow worm ultimate 30c support the opentherm I've contacted glow worm but as yet no reply from them so I thought I'd ask you Thanks

[@mAnc_MtTmAnc_MtT]

I have been using this for over a year now. Such a shame you can not actually name each thermostat. For example I have two thermostats in the living room but can not find a way to name each "living room 1" and "living room 2" that both are in the "ROOM" Living Room. In setting you have a "Devices" tab & and "Room" tab but there seems to be no difference. the devices, if a thermostats, are always called thermostats. Also you have on the app a "Boost All" icon. My room stat is on the hall way wall. It would be great if the routines like Boost all & away mode were icons on the room state window. While having a phone app is great for setting up etc. It is still nice to be able to walk up to the wall stat and select a mode. The wall stat does have a boost button but as far as I can tell this is not a boost all button. The only way I could get the wall stat to boost all down stairs was to add it, and all radiator thermostats to the same room.

[@anthonyphillips189]

Is it possible to use the Wiser Heat Switch to control the power to an immersion for a hot water tank? The idea to be able to control that independantly of the heating - in the summer months maybe etc.. Or maybe they have another control for this to remotely control. My idea is to use Home Assistant and I am trying to find a control to turn on/off the immersion.

[@Draytonheating]

No, the Wiser Electrical Heat Switches as a function of air temperature using a Wiser smart room thermostat assigned to its zone.

[@beneastwood4410]

Hi Mark. I have 4 flats which run off the same boiler. I’m trying to provide each flat with its own thermostat but also zone the rooms with the smart TRVs already. Can I pair 4 thermostats with the same boiler relay unit?

[@jkm3518]

Hi, I want to do something similar. I have six rooms in an HMO house. I want to be able to keep all rooms at different temperatures when needed not to depend on the thermostat in the corridor. Is it possible to install a thermostat in every room and control one boiler to fire when the room needs it? Thank you in advance Jake

[@mikepage4340]

Nice info but where do 3 & 5 connect to on the Vaillant boiler? RT 24v or RT 230v

[@MarkBallardLTDHeatingEngineer]

3 and 5???? There's N, L 1,2,3,4. You should confirm this in your boiler manual. Link L and 1 as in video 3 goes to RT 230V. Don't put 240v volts on RT24v you will blow the PCB.

[@silentthunder890]

Hi Mark, great video! I too have a vaillant boiler. If I wire this up without opentherm will the boiler be able to modulate?

[@MarkBallardLTDHeatingEngineer]

Boiler will continue to modulate

[@DaveW]

When you add the Wiser hot water option in the Hub do you need to disconnect the hot water tank stat? Or just turn it fully up?

[@thomasfoolus]

Just leave it connected to the correct temp. As far as I’m aware it doesn’t control the temp of the stored HW

[@Draytonheating]

No, Wiser uses the existing cylinder thermostat to control hot water temperature as it only gives an ON/OFF output

[@joannedavidson9194]

Hello. I've had new radiators fitted yesterday & my valves which were working fine now keep turning off. Do you think I should delete valves off the app/system & re-intall/add them? Thanks

[@Draytonheating]

Hi there, we need to know what you mean by 'turning off' does it refer to the heating aspect or the connection? Please give us a call on 0333 6000 622 to speak with tech support who can look at it further. Our support lines are open 7 days a week Mondays to Fridays 8am-9pm, weekends 9am-5pm.

[@joannedavidson9194]

@@Draytonheating thanks. I've deleted them off the system & re-added/rejoined. Seems to be ok now.

[@andy.underwater.videos]

Does the system have to use the supplied wall stat, I don't want any wall stats I require all rad stats. will the system insist on a wall stat, (I assume the wall stat has its own rad stat?

[@Draytonheating]

No, each Wiser smart radiator thermostat can sense the ambient temperature in the room, control flow into the radiator and call for heat so no need for a room stat unless you need to remove the sensing away from the heat source.

[@RobertSmith-vt7kw]

We have two of us working from home and in the winter I would like to just have those rooms switched on for heating with the rest of the house off. Is this feasible with the wiser system. I did send a message to Drayton, but unfortunately no reply😒

[@Draytonheating]

Yes, you would need to have a Wiser smart radiator thermostat on every radiator to prevent unwanted heating when the two rooms are calling for heat

[@flo6956]

Yes I do this. I do not have a Drayton Wiser trv on every radiator but the ones that don't have a smart trv I leave switched off on the dumb trv. Don't forget there is always one radiator without trv and in my case this is my bathroom and this will always come on when the radiator in my office is on.

[@laurencelagden]

Why haven’t Drayton added Apple Home Kit to their devices??

[@billannau7668]

My boiler is coming on even when scheduled to turn off at set points. Why.

[@MarkBallardLTDHeatingEngineer]

Many reasons this could happen, even nothing to do with controls. Try calling Drayton help line

[@billannau7668]

@@MarkBallardLTDHeatingEngineer It was a menu item simply making a tick green to enable follow schedule. Thanks for your comment.

[@kaifzia6312]

My heating stays on when I turn the heating off on the thermostat can anyone help !

[@aquanick2001]

Thanks for the video, I was all set to install a Tado system for my home but I’m starting to become converted to Drayton. Oh and by the way 9 degrees is a myth, I start looking for heating at anything less than about 18 lol 😆

[@ianfov]

The 9 degree shop appears to have limited stock nowadays. Valve bodies have jumped in price to £20 from £7.50 and no multipack of wiser trv heads. Is this a sign that the shop is going to be closing soon. Cheaper to buy valve bodies on amazon which is a shame or purchase from screwfix and throw away th actual valve head.

[@lisadavies5079]

Shite my radiators just turn off daughter room is cold have 2 and hate them

[@linasrakauskaseuexport8264]

An absolutely useless system. Installed throughout the entire house 2 years ago, ​6 radiators, ​extra thermostat​ ​controler, and signal extenders. This system is very inaccurate​ in result ​you have to cold or to hot house, resulting in a waste of money on extra heating costs in addition to the system itself. It's worth mentioning that it was installed by a certified plumber. The batteries run out very quickly; you'll need to replace them 3-4 times a year. The app is glitchy all the time. I deeply regret purchasing it; it's a waste of money and time. Now I have a completely useless system that I HAVE TO REMOVE and RETURN BACK TO THE OLD FASHIONED THERMOSTAT. I'VE LOST THOUSANDS OF POUNDS.

[@user-ns7vj4tz5h]

Hi i have got a valliant combi boiler. The Drayton Digistat SCR is installed on the wall next to the boiler and the drayton+RF rotatory thermostat is installed on the wall downstairs in the hallway. It's getting very difficult for me to wake up late night and early morning to switch ON and OFF the heating from rotatory thermostat located in the hallway and I decided to look for a smart thermostat which can be controlled by a phone app and heating times can be scheduled and than i don't need to woke up at night to switch ON and OFF the heating. I have been searching on the Internet and I found from Drayton Wiser Thermostat Kit which includes Hub (SCR) and a smart thermostat. I have spoken with Drayton customer advisor team and they told me it's easy to remove the SCR and installing the new Hub. They said that your current SCR is attached on the back plate and that back plate is fitted on the wall with wiring so you just need to remove the SCR and attach the new wiser Hub on the back plate. The only confusion is about the back plate. When I removed the existing SCR from the back plate i saw the following 4 wires. Blue wire in Neutral Brown wire in Live Black wire in 1 Grey wire in 3 My question is do i need to change any wires or just remove the old SCR and attached the new Wiser thermostat kit 1 Hub on the back plate ?? Secondly with wiser app am i able to schedule heating in advance for a whole week or a month ?? For example everyday same schedule from Monday to Sunday... Heating ON for 20 minutes in the Morning. 01:00 - 01:20 Heating ON for 20 minutes in the Morning 05:00 - 05:20 Heating ON for 20 minutes in the Evening 17:00 - 17:20 Heating ON for 20 minutes in the Evening 21:00 - 21:20 I would appreciate if you can advise me about the app functions and the Hub. Kind Regards,