Driving Generative AI self-service with Amazon Connect (business-focused)

This is a recorded webinar. Want to join a future session live? See upcoming events here: amazonconnecte...
Join the Amazon Connect specialist team for a virtual business-focused workshop designed to teach you how to leverage new capabilities and maximize your investment in Amazon Connect. We’ll walk through Amazon Connect’s new generative AI voice bot and chat bot capabilities that make it easier to delight customers by enabling them to resolve their issues quickly through self-service.
In this one-hour workshop you’ll learn:
• How Amazon Connect and Lex are driving continuous innovation with generative AI and LLM capabilities to improve the customer experience.
• Best practices to enhance self-service experiences with increased customer satisfaction and containment rates.
• How to get started quickly with leveraging the same Amazon Connect flows, configuration, routing, and analytics capabilities used to develop customer omnichannel, agent and supervisor experiences.
• Ways in which other companies are using self-service generative AI capabilities to drive significant business outcomes.
This is a business-focused session and is ideal for those looking to learn how to leverage generative AI self-service solutions to improve the customer experience and drive positive business outcomes