Dyson Purifier Humidify fault error Clock stop come down issue during deep cleaning

[@juanoldani9497]

Thanks for posting this! It’s exactly the same issue I’ve been experiencing. When I saw your video, I couldn’t believe that someone posted how to fix this :) Very helpful 👍

[@TheVideohans]

Thanks great tip> You have to clean the empalor and not forget to clean the empalor housing with a smal screwdriver. It worked for me.👍

[@jabbatellyou]

Excellent thank you for let us know 😎👍

[@thomasm460]

I had the same problem and was very nervous about this. Because it was weekend I decided to wait. The clocked stoped at 59:50 … than proceed … than stop at 59:21 … after 2 hours it was on 13 min and running. I think the solution is to wait until the citrus water done the work and the pump becomes online

[@jabbatellyou]

Great always solution to run its good solution

[@BlackRoyalPictures]

So I learned that the black ring around the pump is a magnet. That’s what you’re actually trying to clean. I took out the pump, and put lemon juice on a piece of kitchen towel and wiped that black ring. I saw brown dirt on the kitchen towel so clearly there was some dirt on the pump. I then noticed that the pump attached itself to the base of the water level which I had taken out earlier (which means the base of the water level also has a magnet in it). Long story short, when the pump is clean, the magnet works and that’s part of the technology of the pump. As soon as I put the pump back in and started the clean cycle, it worked! By the way, I found this out on my second attempt because the first time, I only cleaned the pump with water and apparently that wasn’t good enough to get that magnet clean. Thank you so much for this video! I probably would have bought a new humidifier if you hadn’t made the video.

[@drcemdede]

Incredibly useful video. Thank you ! The system was not in use for over a year and when we started it, it went into problem mod. The propeller cleaning fixed it and now it can smoothly go through the deep cleaning cycle.

[@jabbatellyou]

Exellet thank you for let me know for this video hep to solvent problem 😎

[@sasastojanovic3522]

I bought the PH04 a week ago and while exploring the features I pressed the deep clean cycle button. So ,probably I started the deep cleaning process accidentally. Now that button won't turn off and shows 6,7,8 numbers on the water tank on the display. In your video, I saw the same thing at the end of the video and you said that this means that you should replace the water tank. Can I just cancel that process now or do I have to complete the deep clean process with citric acid and everything else ?

[@jabbatellyou]

Hi Yes you can cancel it and run later on with citric acid

[@sasastojanovic3522]

How to cancel? I tried holding the deep clean cycle button for 5 seconds but it won't

[@jabbatellyou]

@@sasastojanovic3522 I not remember now, but please read manual or ask in internet

[@Uhrensohn289]

Thank you you are the best it functions now. All the best from Berlin.

[@jabbatellyou]

Awesome great I'm glad I could help, greetings from London 😎

[@soniashaw6878]

It worked!!! Thanks for sharing…..

[@jabbatellyou]

Good. You welcome 😎

[@tomadutronc3343]

Thank you for the tip, I tried and it didn't work at first, It was the pump you were right. So I bathed it in lukewarm white vinegar to clear it up (its more efficient when its really warm), I think it was full of tartar... and after that I put It back in the tank, then the clock started to run normally. Keep the machine open while doing that, you should notice a small trickle of water running above in the filter area! top right side! Really really helpful thanks!

[@jabbatellyou]

Excellent good to here my video was helpful 😎

[@resigningstars]

you put vinegar in the metal part?

[@blakknight2002]

How much vinegar and how long do you bathe it ?

[@enckrob]

Unbelievable! 😮 Yesterday, I got my new PH04 (practically the same model but with Formaldehyde filter) directly from Dyson. The moment I activated the humidifier, I heard a horrifying ratchet-like sound from the water pump. *Every single* source on the internet that reported the same said "you need a new pump" or "get a replacement device". Instead, I just did what you have shown us. Wiped the (clean) swimmer dry, took out the pump's (clean) propeller and also wiped it dry. And it worked! The pump now works fine - and quietly. What is happening here? Why did I have to clean the already clean parts of a BRAND NEW device to make it work? 🤯 Thank you so much! You've saved me a lot of trouble.

[@jabbatellyou]

Good thank you for let us know and good job, probably something was inside pump from new 😎

[@marthateikoteye]

This worked for me. I had to clean the pump twice and try to move the fan while running water through it. Thanks for this video.

[@jabbatellyou]

Great well done ! Thank you fro let me know as my video helps you 😎

[@VoiceofCamerooncommunityassist]

Thanks😂😂😂😂am so happy I just did this and it worked without stress

[@abdulloh7383]

Is there any chance to open the pump and change it or clean it?

[@jabbatellyou]

Yes please see the comments and other people seen on this video how to

[@abdulloh7383]

Hi there, can you please show us how you opened pump itself, I am not being able to do it right now?

[@jabbatellyou]

Yes please see the comments and other people seen on this video how to

[@umithatipoglu8449]

Thank you very much for this useful video..

[@jabbatellyou]

You are welcome 😎

[@aze844]

My Dyson had the same problems after two years (the warranty expired on 21.12.2024). After watching a video and cleaning the pump, it’s working again. I already thought I’d have to buy a new pump unit for €99. Even though Dyson says you can use tap water, I’d avoid it. Better use filtered water (Brita or other brands offer water filters).

[@MrShaun_D1]

what part of the pump?

[@meldee7635]

Thank you so much for this! I was at my wits end so I tried this and it worked!

[@jabbatellyou]

Excellent good job. Thank you for let us know

[@umeshthepatel]

Are you supposed to hear any noises or see anything happen when it deep cleans? Mine is pure silent when it runs.

[@jabbatellyou]

Not on my was no any noises means pump was not working

[@umeshthepatel]

Ah ok. No pump sound from water tank = new pump needed? ;((

[@sannyhollywood604]

Wow !! Thank you soo much!! There was something stuck in the pump fan.. you just saved me alot of trouble doing back and forth with dyson customer service

[@jabbatellyou]

@@sannyhollywood604 Good news you sorted out, I'm glad to help you 😎

[@Ninjakewlboy]

Did you put citric acid in?

[@jabbatellyou]

Hi Yes I added before started video mixed acid citric

[@duchesneaumarilyn8134]

It’s not work for me after this trick other idea for the reason?

[@jabbatellyou]

you need new water pump, avoid this issue please change water regularly before algae stop the pump :)

[@coriahartsook2868]

I hope it permanently worked for me because it asked me to put fresh water in my basin after I did what you did in this video and now is up and running for longer than 5 seconds. If it lasts longer than a day, I'll have hope.

[@jabbatellyou]

Yes please do what we do on this or other video I hope its help you 🤞

[@jangeiss8693]

Thanks. You saved me :) Great work.

[@jabbatellyou]

You welcome :) And good to here my video help you 👌

[@mazbata]

l tried clean but still not working please help

[@jabbatellyou]

Please contact customer service or read previous comment 😎

[@mazbata]

@ l contact them they say need a replace pump.l will try open pump and clean inside pump.thank you

[@jabbatellyou]

@@mazbata Yep That need to do when cleaning not helps, Good luck with repair 🤞😎

[@abdulloh7383]

I am having an issu that display showing no water, but in tank there is a water?

[@jabbatellyou]

Best option contact customer service

[@abdulloh7383]

@@jabbatellyou there is no customer service in my country, that's why I need to repair it myself :)

[@jabbatellyou]

@@abdulloh7383 okay so watch video and more on YT and this is easy to repair good luck 😎

[@abdulloh7383]

@@jabbatellyou i couldn't find where smb showing how to open pump, the closest was your video, I'd be glad If you could help me to open and repair it, thank you

[@blakknight2002]

None of these tips are working. That must mean my pump is broken.

[@aze844]

You can order a pump unit. Here in germany it costs 99 €.

[@dimitrik8774]

Nice! Thx dude

[@jabbatellyou]

You welcome 😎

[@mihaigherman219]

Still not working😢

[@jabbatellyou]

Please contact Dyson customer service 🤞

[@samsuuddin9731]

Is anyone having an issue where the image is showing you haven't closed the water reservoir closed properly? This error occured midway while it was on. I opened and closed it several times but now nothing is coming on until it its closed shut.. Which it is 😢😢😢😢

[@ДмитрийДё-ю2п]

Humidifier is running, but my water level is not decreasing. Humidity is on 25-30% and it’s not going higher. Is there anyone who has the same issue?

[@albadriali]

Ugh not working for me

[@jabbatellyou]

So go for chat and contact customer service repair center

[@albadriali]

@@jabbatellyou thx. great tutorial

[@JohnWayne88888]

🫡👍🏽

[@jabbatellyou]

🤟😃

[@MrRulloda]

didn't work for me. Timer still gets stuck after 10 seconds

[@adameng213]

same

[@ericxxd1]

Same

[@qszhang]

Same