Inspired by dime New Software Installation Instructions

[@lisamitchell7007]

I just installed the TRANSLATOR (must install first), then the ETS. I had to "search" for "tool shed" to find the application. But, after opening, I chose to "keep in dock" to find later. Also, I had to update my software to Monterey for the version 12 required for Translator and ETS. Hope this helps you!

[@ElizabethValentine]

Does it still work? This company won't help you!

[@pattymccraw4170]

I’ve tried installing Tool Shed on my iMac computer and will not open after installed.

[@ElizabethValentine]

Did you ever get it to work?

[@alicewilliams2187]

I have installed the free version of tool shed, All is fine until I try to register it a nd after many hours it will not let my registration go through. "error reaching the registration desk' I do NOT NEED another server as mine works with every program I have downloaded. What good is a free software if it can't be used? What are my options?

[@dzgns]

For Technical Support on your software you can call 1-855-663-3353 from 8 am to 5 pm Central Time or email us at [e-mail].

[@LZCatt]

Please add instructions on installing ETS on a Mac. I have already installed the translator but the ETS downloads only as an EXE file which cannot be run on a Mac.

[@ElizabethValentine]

Well I am completely confused. I called a rep and he told me I don't need to install the toolshed, then he couldn't even help me install the first program I bought!

[@ElizabethValentine]

I am completely confused. I have a Mac and your website is confusing, instructions are confusing and the two reps I spoke with are confused and the last one told me I do not have to install ANYTHING except the embroidery collection program I purchased, then after him trying to help me for over 30 minutes he could not get just one of the embroidery collections installed....

[@dzgns]

Hi Elizabeth, we apologize for all the inconvenience. You will be contacted today will a follow up on your ticket.

[@ElizabethValentine]

@@dzgns No one contacted me, so I contacted a sales rep. He was very rude, kept talking over and and told me to just return the 4 embroidery programs I purchased. Not good, I spent 3 hours trying to install this stuff :/ That is a lot of time wasted that I actually took off of work during the day to do!!

[@k-shee5951]

Your instructions in your email sent to me on how to install software into Tool Shed is amazingly confusing. Never have I had this much problems. The instructions total sucks!! I received two set of instructions and one set of instructions totally contradicts the other set of instructions. Really you should get your act together!!!

[@dzgns]

For Technical Support on your software you can call 1-855-663-3353 from 8 am to 5 pm Central Time or email us at [e-mail].