Troubleshooting Real world IT tickets | Low disk space, User accounts, WiFi (Ticket Thursday)

#ithelpdesk #itsupport #itprofessional #troubleshooting

[@emilyau8023]

So many people do not discuss anything practical about the job. This is a great video and you're helping a lot of people.

[@EastCharmer]

Thanks for the feedback!! Yes I wanted to be as realistic as possible in my videos so people would know what to expect

[@timothyparas5575]

Wow you’re awesome, keep posting this type of videos. I’m a pinoy from toronto and I use to be an automotive tech and decided to switch career. I’m looking into I.T support as I have a bit of background in computer. But I don’t have the confidence to apply for a job because I lack experience. Your channel is helping us a lot to build our confidence, please keep em coming. Thanks. 👊

[@EastCharmer]

Hello kamusta?! Thanks! Glad you find this video helpful! IT support will be a great transition for you if you wanna get into tech. I'm glad my content is helping. My goal is to teach people best practices and make tech learning fun. And also wanna inspire people from all walks of life that IT isn't scary and it can also be fun and fulfilling.

[@nanapoku5259]

​​​@@EastCharmerAnother great video there! What ticketing system do you use? Is the Bomgar the same as BeyondTrust Remote Support? For someone trying to do career change, this is gold! Keep changing lives! This is outside of this video, but wanted to know your recommendation for a laptop brand with (with like say 500GB and 16GB RAM) that is not too much expensive for creating home labs for practice such as this video?

[@EastCharmer]

@@nanapoku5259 Thank you! appreciate that you liked the content. I've been using Service Now and Fresh Service ticketing system. Yes Bomgar is the same as Beyond Trust. You can go for Dell XPS 13 for a reasonable priced laptop with that specs. Dells are stable and solid and we use it in the company

[@nanapoku5259]

@@EastCharmer Thank you so much for your response and recommendation on the laptop.

[@EastCharmer]

@@nanapoku5259 my pleasure! I hope you can find a laptop for home labs

[@blubberman911]

ur channel is the best! I've been watching your videos and have learned alot!

[@EastCharmer]

Thank you so much!! Happy to hear that! Hopefully I can make more ticketing videos

[@MrEgypticon]

Thank you for a very useful and important episode. I hope it continues

[@EastCharmer]

You're very welcome!!! Yes I agree this is important to learn so I'll keep making these videos. We're now on the 6th episode so hopefully more to come!

[@MrEgypticon]

@@EastCharmer Thank you, I wish you success in your work and life

[@johnczech7074]

This is really helpful! Thanks beautiful lady!

[@EastCharmer]

You're welcome! more videos to come

[@ifrahyusuf3674]

Thank you so much ,you're helping us.😍

[@EastCharmer]

You're welcome! Hopefully I can post more ticket videos soon

[@suhailpatel8722]

Love it!!! Keep it coming .. I’m moving careers to tech support so feel free to provide me much information to get me kickstarted 😊

[@EastCharmer]

Great! Glad you liked the video! I will definitely post more videos on IT tickets, networking and more. Stay tuned!

[@thechampagneroom1]

This is exactly what I need..thank you

[@EastCharmer]

You're very welcome! I'm glad this is helpful! more videos to come!

[@shaji1305]

superb job sis.....Need this kind of teaching.......u r awesome in teaching.......thank u soo much........upload more this kind of videos

[@EastCharmer]

Thank you so much!! Yes my content style is more of real world practice and applications of tech. I'll be posting more videos like this

[@shaji1305]

@@EastCharmer We all support for ur great effort....keep rocking.....wish u a great future😍

[@sekharsurya9743]

This video is very informative. May I request you to continue making more videos? Thank you! .

[@EastCharmer]

Glad you find the video informative! Will continue to post more videos like this!

[@eselpopotkelilay]

Thanks for doing this, very informative and helpful :) When you guys have opening or job offers for remote support kindly also advise us. I'm in the Philippines and likes IT Support jobs but don't really want to go overseas as I have a family here. Anyway, thanks again! I'll binge watch these playlist sis :P

[@EastCharmer]

You're very welcome and glad this was helpful! Yes so I found out that our 3rd party digital solutions -ATOS- are employing from the Philippines and most of the techs there are Filipinos. And yeah it's really understandable that most people don't wanna leave their families. You can check out ATOS and I'll let you know if there's other companies like that.

[@hajidhia6726]

Thank you for sharing this important topic ❤

[@EastCharmer]

You are so welcome! I have more ticketing videos on the channel too

[@duafox1600]

This is really really helpful. Thank you so much. i needed this. Keep it up

[@EastCharmer]

That's great!! I'm really glad this video is helpful. More videos to come!!!

[@almalone7715]

This was really helpful. Thanks so much!

[@EastCharmer]

Really glad that it's helpful!! More videos to come!

[@DonWilliams-w2i]

thank you soo much

[@EastCharmer]

You're welcome!

[@PooFace2030]

Im shocked that I already knew how to do all this. I thought i was gonna get crazy complicated.

[@EastCharmer]

Well these are just the common and kinda generic issues we get. It does get complicated with networking and system issues but that depends on what systems and infrastructure the company has.

[@PooFace2030]

@@EastCharmer Yeah I would imagine so. I just thought it was gonna be super technical from the start. Good content on your channel. Its helping me alot.

[@EastCharmer]

@@PooFace2030 oh I see. it gets technical too but it's mostly about systems and network that are probably not gonna be applicable to all IT positions, so I just made one that's more generic and also common tickets I encountered. Thank you and glad the channel is helpful. If you have suggestions on content please feel free to comment.

[@NegroRotary]

Thank you so much for videos like this, it help me so much and I use my homelab to follow along the video

[@EastCharmer]

You're very welcome!! Really glad that the video helped you and good job on setting up your homelab!

[@NegroRotary]

@@EastCharmer keep them coming, you are helping a lot of ppl by doing what you are doing

[@kimboofdzners9574]

Thank you!

[@EastCharmer]

You're welcome!

[@bios5123]

Hi i want to look for a career in technical support and this video is very much helpful. Can you do a video about the questions asking in the interview please.

[@EastCharmer]

Hello! I'm glad you find this video helpful! Yes that's a good idea! I'm planning on making an video about interview tips

[@Varun_SB]

I need a practical course, in one on one lesson from you

[@EastCharmer]

@@Varun_SB what kind of course?

[@User8972-m1j]

Hi ,does this playlist similar to NOC engineer role ticketing system, or does it make eany difference , by the way Thank you for this osm videos💌

[@EastCharmer]

Hello! This is more for IT Support roles

[@umeshrao9196]

Please make more videos....😊

[@EastCharmer]

Will do!!

[@julespawossi3895]

Thank you for this video. Would you provide the others ones in this serie

[@EastCharmer]

You're very welcome! I'm sorry , what other ones?

[@julespawossi3895]

@@EastCharmer the other videos about tickets. You stated that "this is episode 3 of this series" That is the reason why I am asking for the other videos of this series

[@EastCharmer]

@@julespawossi3895 here's one of the video and you should see the playlist with the other videos

[@julespawossi3895]

@@EastCharmer It's only one in the playlist about the ticket. would you add more

[@EastCharmer]

@@julespawossi3895 i just added and there should be 4 in there now

[@antoniobrunson5839]

Awesome content keep it up 👍

[@EastCharmer]

Thanks!! Glad you guys liked the content. More videos to come!

[@KhursheedAlam-pm9ud]

Hi I saw your video. Good information. I have question. I finished my bachelor degree in Computer Science in 2017 and also i completed my cisco CCNA and CCNP certification. I am new here in Germany, my question is that, how i start my career or job because i am new here. can you tell me how i find entry level job in Networking field? What is name of entry level job in Networking? My deutsch level is A2. Best regards Hashemi

[@lehalinprince4058]

For the first ticket, at my job we usually just reset the password, and not say/enable "password never expires". Users should often change their passwords for security reasons.

[@EastCharmer]

Oh yeah it depends on the conpany policy too. We're under a global corporate IT that handles the policy and local IT just enforces that but we don't make the policy. In our company our minimum password character limit is 16 characters and users change it once a year. The longer the password it the harder it takes to brute force. So it really boils down to company policies. There's not just one way to fix IT issues. It always depends on the company and its users

[@RocRizzo]

How many PEBCAK and ID10T tickets do you get, and how do you prioritize people with multiple ID10T and/or PEBCAK issues? These type of issues can arise on any type of system.

[@EastCharmer]

We still do get a lot of those and it's case to case basis

[@SugamMalhotra05]

Please upload more troubleshooting videos

[@EastCharmer]

I'll be uploading another IT ticket video soon

[@wodn184fn8]

general question: does your company want you to write down, how many hours or minutes you spend on a project or a worker? im an it and i want to know if thats too much or not.

[@EastCharmer]

Hello. Well in my experience, our company doesn't really care how much time we spend on something as long as we get things done. They don't ask us to write down things like that so I think that's too much micro managing because instead of getting things done , you're wasting time documenting irrelevant things like that. Time should be better spent on maybe trying to improve your operations or learning new skills. The only time that our company cares probably is if the project is time sensitive but even then, they don't ask us to write down the hours.

[@donatiendonyluckner3145]

How can I build and practice ticketing system

[@EastCharmer]

Hey! You can use fresh works online . They have 1 month free trial for the ticketing system and that's what I used in my video

[@joshmanila7279]

More videos maam :)

[@EastCharmer]

sure! more videos to come!

[@Fjdndjdm]

Are you a IT Technician or help desk?

[@EastCharmer]

I'm actually IT Specialist. I don't just do tickets, I do a little bit of everything like systems, networking, virtualization, IT projects

[@Fjdndjdm]

Oh wow nice that’s quite a handful so it’s more than a step up

[@applemayabelgas6953]

Great IT ticketing episode! Salamat 🫶🏻

[@EastCharmer]

Yay! Walang anuman! more videos to come