Eating At The WORST Reviewed Pastry Shop In My State | SEASON 3

[@ghostfacedgamer7761]

Bro they always going to do you right cus you daym drops you have to send in someone they don’t know

[@DaymDrops]

Not always the case. I’ve have quite a few videos up where the ball was dropped even after they seen me in their establishment WITH a camera in my hand. I had someone else go inside in a number of my reviews last Season…..we missed out on many in house experiences & opportunities with that method.

[@waylaymaster6198]

Not everyone watches KZbin and not everyone's going to know daym. Now that might be true sometimes but you can't say he's not trying with the undercover camera

[@kevinramsey4428]

@@DaymDrops always good Vibes daym! I appreciate you!

[@thisisacharacternobodylike7958]

@@waylaymaster6198 it’s not just KZbin he’s famous on…

[@dapatman9827]

@@DaymDrops nah son, let's be real playa. When they see the Big Bro with the TV Show, they know they can't drop anything on the floor. Best to really get someone secret shoppers on the game because you got Fame.

[@mosura1]

I live right near this place, and go there frequently. The donuts are made fresh in the morning (there is a mad dash for them early), but it is the sandwiches at lunch (that include chips, a pickle and a dessert), fresh house-made breads, cakes (birthday and others), plus a ton of other confections that are the stars here. Also, the Boston Creme doughnut is good, but their fresh buttercream injected doughnut is what they are locally known for, and it is ridiculously decadent. Some of the older staff can be a little abrasive, but the owner, and the mix of high school kids and older employees are friendly, and give great conversation and service. We love this place, and I hope they can try to convey to new customers what the old ones already know.

[@darkheartt302]

How much they pay you to post that?

[@mosura1]

@@darkheartt302 I live within walking distance, so this one is for free 😆. About you though: trolling KZbin comments. Wow. Congrats on your obvious success in life.

[@animalsmistakenformonsters1492]

@@darkheartt302 Your mom.

[@localmilfchaser6938]

@@darkheartt302 damn you gonna let him talk to you like that?? I wouldn’t but that’s just me personally

[@darkheartt302]

@@localmilfchaser6938 He proved himself to be a simple minded fool. Nothing more to say.

[@jaybrick8973]

I feel you bro nobody deserves 1 star because of customer service especially if the food is good

[@atallperson]

Yes they do

[@katie5920]

@@atallperson No, they don't As Daym said, a lot of people rely on this business and are doing their best but just because of 1 person up front you're going to seriously hurt the owner and all the others. You can lessen your score if it was bad and speak about it in the review. Though it's not fair to give a 1 star just because of service even if the food is good.

[@dmcgeee18]

Yes they do. Popeye's is a shining example of that

[@animalsmistakenformonsters1492]

@@dmcgeee18 STFU. First of all, Popeye's is corporate and one doesn't have anything to do with the other.

[@bbii5231]

Burger King down the Highway from here in Manchester, Connecticut deserves no stars, zero stars. Check out the reviews. Let’s not pay people to disrespect us. It really doesn’t take much to NOT be rude and respect others.

[@illotoko1]

You making sense Daym, I’ve been guilty of making such reviews. Thank you for clarifying how to properly review an establishment.

[@quinhouston713]

I'm sure we all have committed THAT sin, me included 😂.

[@EDVERSiTY]

People need to review things better. It's honestly sad that it feels like we have Drama Queens responsible for tearing good businesses down.

[@rstuff1605]

And restaurants have a hard enuf time to make profit , sometimes. Unless they goi. In like a twin screw supercharger directly onTOP like a Shelby gt500 , vette Zr1 , and dodge hellcat. Wat about Tony G -ambino or sure knight

[@rstuff1605]

Yo daym , neeza need them crispy wheels agai n. Bonk bonk

[@dboylee23]

Thats what you get with freedom of speech Even the brain dead count

[@COOLDUDERBALD]

I shit my pants.

[@angeldquintas]

People don’t realize that being payed below living wage, rising costs, and work stress also affect the customer service experience. If people had just a bit more patience and understanding, it really wouldn’t be so bad.

[@getemdetric60]

Bingo

[@jisthaloveofmylife]

Customer service definitely plays a part in a rating.. you want good ratings, you should have good customer service..I don't spend my money with rude people 🙅🏾‍♀️🙅🏾‍♀️

[@MsAlana83]

PERIOD!!!! Customer service makes me want to come back regardless of how the food taste.

[@bbii5231]

Right. Customer service might make me give you a second chance, even if the food was a bit disappointing. I’ll work with you if you good people, see if I can hook the food up at home, make customizations to my order. But I’m not giving anyone my money if they can’t behave like a decent human being. Not asking too much, just be civil.

[@Intentionally_Inflammatory]

If the food is amazing, and the customer service is horrible, give them 3 stars, not 1.

[@SHKEVE]

Being Japanese, I’ve always understood the quality of service as being as, if not more, crucial than the food. I understand cultures are different and I wouldn’t drop a 5-star rating to a 1-star for abrasive staff, but I also understand why reviewers would feel that way. THAT SAID, I’ve also seen how American customers behave so I can also understand why servers can develop attitudes. I used to be so confused by the tipping culture in America (it’s very unique in the world), but after seeing the abuse customers regularly throw at people working an honest job, I can see how money can be the only reason to smile and say thank you.

[@mizueeats5415]

O my gosh the way he eats makes me crave PASTRY even more

[@grahamtiedtke]

Reading this before watching…. Pinky up for flavour?

[@rmatosmatos]

It’s a shame, that it’s reviewed that poorly. I have had instances of poor service from some staff(older lady) and I avoid them. Food has always been good.

[@jaydee3265]

Daym, No matter how you teach people in reviewing these restaurants, those sloppy reviews will continue because some people you can't please No Matter What at Hand.

[@ringo8410]

This is why I don't usually take Yelp reviews at face value. You never know if a spot is having an off day, a particular employee is having a bad day or just have a bad attitude, etc. Yelp reviewers tend to focus on one thing and give bad reviews for petty reasons, which is why the "worst" spots are often not that bad at all.

[@666cemetaryslut]

It's a power trip people get off on by leaving a 1 star review. It makes them feel powerful like they are accomplishing something because they left the worst possible rating that will do the most damage to their overall average score.

[@wendyjackson5716]

I’ll be you incognito person to send in lol 😂

[@prestochango2812]

I'm actually pissed that I can't try that caramel cinnamon donut. I want one so bad!!

[@Rico1Z]

Love and enjoy watching this review videos. Keep up the good work.

[@Millaniya]

Nooo. 😭😭😭 My family's bakeryyyy. Thank you for the praise. My uncle rich works very hard and he usually does it himself at 2am and he's pushing 80 or over. 😍

[@Courier-Six]

Way Daym reacts to these Doughnuts, he reminds me of a mix between Bernie Mac from Friday and Granddad from The Boondocks

[@76ers_Apache]

Daym like “what y’all complaining aboot” 😂

[@mizu_805_]

Yelp needs a re vamp , a section for food quality and service quality to stop mixing the 2

[@PalmelaHanderson]

I've worked in the service industry for a long time. One thing I learned very quickly - You can have the best food in the world, but if your service sucks, people won't come back. On the other hand, you can have food that's just 'okay,' but if you have excellent service, people will come back. The problem is service (in an ideal situation) is much more volatile than food. Everyone has bad days. Sometimes you're down a person. Sometimes there's technical issues going on with the POS or whatever. There could be any number of things that affect the service which customers generally don't see. My favorite complaint is the "I don't know why my food took so long, it wasn't even busy!" complaint. It may not LOOK busy to you, but there could be all kinds of stuff happening behind the scenes which the customer never sees. Things could just be going wrong that day.

[@BladeoftheImmortal2005]

I agree to an extent, however, if the customer service is abysmal, there's no reason to go there even if the food is good. I'm talking the worst customer service you've ever had type places. No reason to walk in the door even if the food is tasty at that point.

[@MrDamo34]

So would you rather have great service with average food or great food with average service?

[@BladeoftheImmortal2005]

@@MrDamo34 I'd rather have good food with food service

[@Panicatthejazz]

Sometimes when I read poor reviews that deters me from going to certain places but I see I can’t make a decision based on someone else’s bad experience. Great review

[@Podus81]

You should check the actual amount of reviews more than reading individual reviews.

[@KatieHuni]

@@Podus81 yeah alot of people just read 1 single review cause of their "experience" and they don't wanna go there because of that 1 review when there's ACTUAL real reviews on the place.

[@-amosc.presley-7192]

**~Theres no need for no Ghetto Nap (napkin) Rocking to the Beat, kind of a feel there and I thank you for that there… 🤤

[@MrVeteranVlogs]

Another great video Brother

[@John_Locke_108]

I don't go to eateries for service. I go for food. If I didn't then I'd never go to the Dunking Donuts.

[@SmokinRadFood]

Bottom line for me if I wouldn’t return for whatever the reason it’s a 1 period. If customer service was sketch but I’d still come back that ain’t a 1 that’s a 3 or 2.5. But as a owner of a spot you NEED to make sure your customer service is on point. Even with mediocre food if you got that 🔥 customer service, people will come back for that experience.

[@Effervescent1111]

This was a real good video. The way you explained the correct method to a review was honest and fair.

[@Rathial]

I feel like terrible customer service should result in a 1 star so long as you are clear that it's because of the customer service. You should also still shout out the food though if its good

[@nickatnite16]

I ageee

[@katie5920]

Sadly, a lot of people just look at the number of stars and don't even read

[@chodelickin]

Nah because even if you click 1 star but write a review about the food being good, alot of ppl just look at the stars on google or whatever and dont read the reviews... So that 1 star (even tho the food was good) id say like 90% of the ppl who see the stars arent reading the reviews

[@John_Locke_108]

"I only got four". HA! That's how I am. Donuts are like crack only better and more addictive.

[@sfortuna61]

Elmwoods cupcakes are legit. Everything is great there.

[@JayJay-gh7or]

You KNOW its good when you have to acknowledge that it's bad for you. I'm jealous that I dont get to experience these flavours. Keep doin what you doin playbwoi!

[@Al-Nisa.ShahRatt]

My Main Man DROPS!!! 🥰💕🤭

[@BreakdaHouseDwnBootz]

Your thumbnail is ridiculous in theeeee best way 🤣

[@bloodgodalucard4769]

I got to be honest, when it comes to restaurants, I don't care about customer service if the food is good. I've had some terrible waitresses or incompetent waiters come out. But the chef does work. So I send my regards and they get no tip. If the manager asks why, I critique them and tell them I'd tip the chef. It's all about the food for me. Taste is king. :)

[@MdnightWnd]

I've never understood reviews that JUST go off customer service. Yes, that's part of the experience, but not the whole thing. I will dock a star off a review for poor customer service, maybe two if it was just heinous, but most of my review/rating focuses on the food.

[@TK--ev7wx]

Daym with the fire reviews once again.

[@jonathandixson2371]

That last donut look like a sugar coma. Daym, dont make me make a 10 hour road trip to go see them dugnuts

[@heathermanning5368]

That thumbnail pic is the best!! 😂💜🍩🍩🍩

[@snausages43]

It is absolutely fair to rate a restaurant on overall experience. If the food is good but the service is a nightmare, it’s fair to give a bad review. Yes, people sometimes exaggerate how rude staff was, but they also exaggerate how nasty the food is.

[@Xylek]

Mans out here gonna make MY diabetes act up.

[@SOTFarchive]

Well said! Ive noticed cancel culture has taken over yelp. Someone will find out a shop owner has different world views/religious views than they do, and they put out a hit on the establishment. Most of these one star reviews have literally never even been to the place! They just make it up. They do it to give the owners a one star review to try to destroy their business, and it’s really sick and messed up of them.. Thank you for calling people out to be honest. I hope it is taken seriously, before more Resteraunt owners are put out of business for no reason…

[@EchoJ]

Nah, fam. These ridiculous days of inflation mean our “hard-earned money” is that much more precious and can’t be wasted on mom & pops who don’t appreciate your choice of their establishments. None of the reviews you read gave 1 star without explaining the food was good (except that cheesecake one); they specified their issue was with the service. If that’s of utmost importance to customers, that’s what they should judge the business by. Tone policing reviews is a bad look, Daym. Other potential customers can decide for themselves if they want to get good food with craptacular service or not. *Multiple reviews* highlighting employees with attitude _isn’t a one-off occurrence_ or a random bad day for an employee. That’s the _culture_ of the establishment. It’s not too much to ask of small businesses that if they want our patronage over the big chains (which are cheaper, most times), they’re going to have to set themselves apart. Consistently good customer interactions is the easiest way to do that.

[@whatevertv9741]

Days you make a good point. You should be able to rate the service separate from the food. Maybe these apps should change this. But I have to say that customer service can be a deal breaker.

[@supersaiyanquinn]

"Days"🤣🤣🤣🤣

[@warrenjackson9470]

Daym be tripping. Harder than a gangster rap album in the 90's.

[@kevinramsey4428]

Daym is a good food critic, man gave them a chance then challenged the reviews on giving them a 2nd chance

[@mizu_805_]

Loving the new green screen vibe !

[@pinkgum]

this is a man who loves food so much he instinctually got rhymes and new vocab for us all to express the love

[@justin-kurtgurel6829]

i judge a donut by the chocolate , if its got cheap chocolate too much sugar and oil with no milk and the darkness aint hittin i dont want it, uhuh no sir not me. i can pay an extra 25 cents whatever ,its all it costs. no pig slop donuts i want french revolution donuts

[@wendyjackson5716]

What is the best arepa or Venezuelan food in CT?

[@quinhouston713]

Yes customer service can bring a score down on a review, however that alone shouldn't be based on your review. There's food and cleanliness u gotta factor in the review along with customer service it's the holy Trinity of reviews, this is why I love watching Daym reviews. He keeps it trill 🔥🔥🔥🔥 and SUPER OFFICIAL!!!

[@RentRaider]

I would love a good Donut store here in germany.😔 All we get is dunkin Donuts or other franchises. But if you ever do an international tour, you need to try "Süße Stückle", that translates to sweet little pieces. Sounds weird i know, but you would like it!

[@johnmiller2689]

Great review! That caramel butter cream looked awesome! There was a donut shop in Bowling Green, Ohio that served a cappuccino donut that looked just like it, with a coffee profile instead of caramel. Too bad they are long gone. 😥

[@meanmattworld]

i love the new get up. Sometimes i get bad service, but the food was decent. Sometime both

[@feihcraw]

I love a Boston Cream that doesn't OD on the custard filling.

[@jamiesnyder5129]

I love the Boston Cream Donuts 🍩 They are my favorite 😋👏❤️

[@alisonclarke1127]

You be killing it love from New York!!!!!! ❤️❤️❤️❤️❤️❤️❤️

[@naphtaliaruth599]

Daym you should get a decoy that gets the food with those camera glasses on. Not a camera in hand or a phone. Just those spy glasses. Then you should do the review of the food, no input from the decoy though 😂 just my two cents. I love yo videos tho!

[@kevin272004]

We have a local donut 🍩 shop as soon as you walk in they always say ( how many donuts ) They just seem to get you in and out. Wouldn't say unfriendly but change the way you greet the customer.

[@Optimalworld]

That last one looked like it was poppin 😮

[@devoncopley9296]

Thanks for sharing 🙏🏾❤️🥰🇺🇸👍🏾

[@darthxeno3434]

The entitlement in America is crazy

[@ADAMMIG]

I agree with you about how reviews should be handled all because of someone’s rudeness. That immediately deserves one star?. I truly believe giving small restaurants a chance. Because you never know you may go back for round 2 . Love your videos bro keep it up

[@sperrotta91]

I so agree with Daym on the customer service thing. It's important but it's not everything and, you know, things happen... find it weird how eager some people are to write their reviews and slap unfair 1 star ratings on establishments because of it... if you've had a subpar experience then fine it's a bit insensitive if the food is on point...

[@KatieHuni]

lol you know how people get triggered so easily just cause they been rude talked or ingores them

[@thisguytm3302]

Facts BUT Yelp is a review joint, if the service is off is gonna be implimented(spell check), but at least tell how bomb the food is like Drops do 🤝🏾🤝🏾🤝🏾🤝🏾🤝🏾

[@Canadianmomma0826]

Binge watching your videos after stumbling across your page… yes sir let’s go.noti’s on boiiiiiiii❤

[@nobhill1991]

How do we get everybody back on Yelp?!?!... I miss it from like 6 years ago when It was bangin'

[@tyreesetjjoyner1995]

Good video. Continue on your road on getting the diamond crystal play button

[@ky42]

Was just watching your new Starbucks review and BOOM! the video is gone...ugh...lol.

[@themengsk176]

I'd have gone back for more just because of that last donut

[@shinzou42]

i get donuts from here 5/5 all day

[@isaiahvilla6908]

You should Check out Orlandeaux’s in Shreveport Louisiana I’m interested in what you would think about their food!

[@mariannedias6698]

I have never seen anyone enjoy food more than this young man!

[@kyle2931]

Hi Daym. Long time no chat, man !!!! This is a first video in a while to visit. Definitely checking it out right now. Hope you’re doing well. Things are well here. Either watching tv or playing PS4 half of the time - or hanging out with my goofball dog Benji.

[@jakestan1185]

It’s kinda stupid people base whole restaurant and if it’s good or not based on customer service

[@LilT2o00]

I mean what if it's a 3 star in food and they weren't clean/bad customer service, that'd bring it down to a 1 star, no?

[@spazzpopmania5080]

Here is the thing about customer service. While it is very important that you should maintain a Professional Attitute within the workplace, regardless of any personal things going on in your life. Sometimes things happen, and we as the customer should be reasonable that somethings can't just be "SWITCHED off", for all we know a worker can be dealing with their family member being sick with that knowlege while at work. I remmeber when i was working at gtame stop years ago, the same day we had a rush on Duke nukem forever was the same day my mom got diagnosed with stage 3 Thyroid cancer. it wasn't my best performance that day, but i had to go to work. the day you could have gone to a place and experianced bad customer service, might have been the day that wasn't normal for that person. just always remember that.

[@Th6h6llfir6]

THAT ISN THE PERFECT BOSTON CReam omfg

[@valerietaft657]

That Boston cream surprised me!

[@KcsFinest1]

Yo why you gotta say "harder than gangsta rap in the 90's" 🤣😂🤣😂

[@Beast2245]

Nobody Deserves Business if they treat you like garbage lol

[@jtatl3311]

Love it, love it , love it. Ain't NOTHING like a good sugar rush !

[@susanna8612]

Some customers are never happy no matter how well they are served. They are entitled "Im the center of universe" people. And its normal if customer service person has bad day once a month... people should just get over it.

[@BigDub24]

sadly hurt people hurt people or in this case a whole business precious reputation I always had a problem with that based of one bad experience they want to destroy the business like they dont have bad days also

[@tylerjames962]

Been in food management for many years now. While I agree service should separate, a restaurant is an experience, and food is just part of it. Service, atmosphere(decor), cleanliness, and food are the four main factors. With the increase in food delivery, most places are based solely on food now, as that has outweighed most, however a customer will always remember having bad service over bad food. Bad food(once), they will typically think maybe it’s an off day if it isn’t horrible, but bad service will always make people not come back because it’s an actual face they see. My suggestion is pair yelp with the four segments, and judge from there. I’ve ordered from places that have bad yelp ratings but I do delivery, and the food is better than anything else in my area by far. Also, food doesn’t have the bias that people receive. Good is either good or not, people often interpret behavior as rude or condescending when it’s just someone not smiling, or it also depends on how that person is feeling at the time(customer). I’ve had servers that are consenten, know the menu by heart, always make sure guests are taken care of and communicates and apologizes, etc. however, because they aren’t as “cheerful” as others, they often get less tips or some say she is rude, even when I’ve observed her the whole time. I’m a direct person, and that is often perceived as rude because people aren’t accustomed to that. Perception is everything, and unfortunately it leads to emotions which lead to bad reviews. Most people probably think leaving a bad review will show them, when in reality it isn’t any communication we can use to assist. How we are rude helps, but saying someone is just rude doesn’t help. P.s. the best bakery places are the ones that don’t have specified hours, but close when they run out.

[@KatieHuni]

It's not that customer service is all important but the reviews that daym read they kept on saying rude stuff to the staff and it doesn't help them get better just by being rude back, instead they should just talk about other stuff instead of throwing a tantrum on the staff

[@EdwardSanchezProductions]

I love this series so much

[@allenyoung5243]

You had someone have an issue with the cheesecake too man why didnt you try that 2 you gotta try more stuff on the menu in these type cases

[@monkeyballs512]

This is the problem with community reviews like this in the first place. People who don’t know what they are talking about too often complain when they don’t know enough to evaluate. I once read Yelp reviews of a fine steakhouse (one of the best in the world) where one person complained that their requested well done steak was dry, another person complained that prices were high and sides were ala carte, and the third review I read was from someone unhappy that they didn’t have any vegan entrees. The rest were 4 and 5 star reviews, but these three one stars stood out as surprisingly harsh and unreasonable. Yelpers are given a lot of power to impact a business, but little accountability or obligation to know what they are talking about

[@kingkongxiong]

any mom n pop donut shop will beat any franchise anyday

[@killionaire3651]

Love me some Daym!!! 👏🏾🙏🏾🙏🏾

[@Smokey_kills]

Best intro ever 👌

[@anumbus]

Some of the reviews on Yelp be trolls just wanting to leave negativity or the reviews are people that went to the restaurant with an attitude and instigated a poor exchange then get in their feelings and leave a bad review while leaving out the part that they started the drama.

[@steel19812]

That thumbnail is killing me.

[@razieltalos]

do you travel at all, cause for a sec I thought I saw you in one of my local Chinese joints in CO lol well I saw a big dude with a mask on, and that salt and pepper was peeking out from underneath. I agree that customer service isn't everything but it does count for a lot for sure, but sometimes a bad enough experience and enough times is enough to drop the hammer and not give them your business anymore. I've had to do it a few times and it's a shame because they were places that I do enjoy, but shitty service plus the food is below what I've come to expect is a death sentence for sure. But of course, it's a case-by-case issue

[@keppela1]

I'm not sure I agree. A bad customer service experience warrants a subpar review, IMO. Maybe not down to a 1, but at least a 3. That way, you get the attention of the establishment. You reward them with a 4 star and that gives the impression everything's just fine with the place, and the bad customer service continues on unchecked.

[@KirbyIsCute]

Damn, I'm not even a huge donut fan but I really REALLY want that buttercream caramel filled donut!

[@iMustPandaLean]

Says the guy that gives restaurants a boost for good customer service 😂

[@tonyrichards2650]

I agree with you brother if the customer service is bad it should not hold out on the food now if the food and the customer service is horrible then like you said give it to him you can still bring it up before and see why you did a floor well the customer service is bad or four and a half especially the food is good but like you said food the food is horrible and the customer service horrible just let him have it

[@yaboystubborn5218]

Lol like ii said in the last donut video... I'm not a fan of the donuts, just you and the content. Now come on back to Savannah, Ga nd review of seafood!!! Much love Daym 💯💯💪🏼🙏🏽

[@COOLDUDERBALD]

Apparently Boston loves crème pies.