Electric Fireplace turns off

E5 flashes error code and turns off

[@dannyricherson8713]

We’ve had our electric fireplace for almost two years and it’s been doing this from day one. The store gave us the run around, and the manufacturer. You just fixed ours! It’s running perfectly now. THANK YOU SO MUCH!!!

[@izzyurena7320]

Youve been more succesfull than the home depot people! Thanks for this video!

[@SexyDolphinGirl78]

If the heater shows E3 it's over heating to reset it by pressing the flame button for 10 seconds or until it shuts off then unplug it for a while until it cools and also make sure you have cleaned it with your shop vac with a blower to blow all the debris out and also you can use the blower part of the shop vac to help cool down the heater. This what works for me for this same model... The manual doesn't have all this detailed steps. Hope this helps anyone who has this issue.

[@joshuaokoro9447]

I was having the same problem with mine for weeks. We haven’t even used it for a year. For me, I didn’t have to unplug the wires. What I found out was that the sliding door that covers the fireplace was covering part of the sensor. After I opened the door all the way, it started working properly. Most help came from the video and the comment section to get to this final result. Thanks

[@playrico11]

You're welcome, yeah mine didnt work even with doors off completely...appreciate the comment though.

[@bobybobbison]

yes, mine door was open two inches and now my heater works!

[@AlyssaMichalsky]

This did the trick! Thanks SO much : ) I have the Twin Star International 26EF023GRG I did start with "cleaning" the outside/inside and fan as well as the "restart" option on the control panel - but it kept shutting off after only a few minutes of being on - SO, your option was the best one without forfeiting the entire unit as well as the media unit it came with it. I have no clue how to actually "fix" the heat sensor, and I'm definitely not going to be buying a replacement part to even attempt it - so this is a great solution to actually just MAKE IT WORK! lol Yes, I understand the auto shut off is what keeps the unit from overheating, however, it is only on while I am teaching in the basement, so I turn it off when I am not downstairs. Furthermore, the auto shut off timer option still works just fine, and that is what I have used from the start. This made my day! Second electrical thing I've ever done in my life - woo hoo! Cheers, Alyssa

[@elizabethrabel3448]

Love the video!! Saved my heater from going in the trash. Best if you would put the E5 code in title. I had a hard time finding this video. Thanks so much for the information. Our living room is warm and toasty!!!

[@cyncynnatianxiety1886]

Ahhh! Thank you❤ it finally stays ON! Ours was shutting off 30 secs after turning on every single time after owning it for barely 2 months 😅 I was having to literally turn on my oven and leave it open just to get the same heat downstairs. Thank you SO SO SO much seriously.🙏

[@adammorris9467]

Love you for this brother! -12 this morning definitely helped!

[@Trishafuninthesun11]

Thank you for this video! It was very helpful.

[@EricHowell-dj7hz]

Worked for me !! Thanks !!!

[@tianadominguez8613]

Yay this video helped !!!!! My electric fireplace was doing the same thing

[@bryanscott287]

Love it. Thank you.

[@chrisanthony144]

THanks! I have the Muskoka electric fireplace and it shuts off after 2 secs since day one. I will try this fix you suggested.

[@pecromer5359]

Ill keep this fix in mind. My e5 trips when the doors are not all the way open, even an inch makes it go off.

[@bobybobbison]

same thing, door open two inches, now works fine!

[@mariemoore516]

Thank you!! It fixed it !!

[@rastaemil]

It worked. Thanks

[@sprocket9200]

That heater element that's glowing, yes it's working but, it should not be bright like that. It's overheating. Pull that limit/ proximity switch and you'll find it on Amazon/ with the numbers on the switch itself.

[@darrylmalone4343]

thank you

[@germandelapena6025]

Thank you!!!!!

[@playrico11]

Your welcome and Merry Christmas

[@williamdavidson4576]

Does the thermostat still work after you disconnected those 2 wires? I'm getting that E5 code too. I disconnect the cord and plug it back in, but it only works for a few mins, then the E5 code comes back. I took it outside and blew the dust out with my air compressor, but still getting the E5 code. Thank you for your help.

[@playrico11]

Yes the thermostat still works when you unplug the back wires. That is why i leave the wires unplugged permanently and I don't get the E5 code at all. Mine still works without that E5 code as I'm replying to you. If I plug the wires back in , the E5 code will come back on. So leave them off.

[@williamdavidson4576]

@@playrico11 . That's great news. Thanks again for your message & video.

[@frankunderwood1632]

Hello, When I plug it only red lights come on (usually it's green, orange and red) and it beeps. The led light board comes on but too dim. I don't see the motor rotate. What could the problem be, please? Thank you.

[@mcallistera5271]

Mine shuts off also and says E1. No idea what that means or why it keeps shutting down

[@meaghanobrien55]

How do I know what cords they are to disconnect? I have a muskoka and now sure what to look for.

[@theSuperdave501]

Meaghan O'Brien it’s very simple only 4 wites and color coded

[@markmagruder616]

Dust build up too..

[@mushroomwalks3]

mine was doing the same thing until i vacumed the dust out of the air inlet. fixed in 5 min.

[@TripSe7en_77]

Was really hoping this was the answer. I followed it to the letter and no such luck. E5 still trolls me. IDK what else to do.

[@playrico11]

Have you tried dusting around the whole inside and assertions? Clean the sensor in the front, That may help as well...I know its extremely annoying. I hope you get it to work.

[@TripSe7en_77]

@@playrico11 I’ll give that a try. Thanks.

[@lononnorwood648]

I unplug does sensor but it still is cutting off

[@theSuperdave501]

That’s a heat sensor to keep the unit from over heating which can possibly cause the unit to catch on fire . Not a good solution !

[@SouthernWolff]

That's what I was thinking, but, to be fair, it's more of a proximity sensor. Mine has doors that I can close over to cover the fireplace. The fact that there's nothing in front of his, at all, makes it safe to disconnect the sensor. Having that been said, if he were to forget he did this, then cover it with something, it wouldn't know to shut itself off. My heat sensor is on the other side of the unit, on the panel with the controls, and I can't tell if his is too.

[@RonS387]

I don't have this fireplace, but I don't think it would be a 'proximity' detector. As a retired electronics tech, most anything that has a heating element, usually has a 'thermal cutout' to disconnect the element in case of overheating. Thermal cut-outs (such as those in coffee makers), can go bad, whereby they are always in the 'open or closed circuit' condition, removing power to the element. I would strongly suggest not just disconnecting, but replacing that unit to ensure safety.

[@PeterAgostiniJdcap26]

You disconnected a safety feature to turn heater off if it over hearts . Unit needs to be cleaned of dust with vacuum not touching and components.

[@playrico11]

Tried that already didnt work...so either you have a heater that turns off every 5 min or disconnect and have it work, or dont have the heater, you decide.ive made mine...look at comments below, it proximity sensor.

[@eilisfallon25]

Elvin early

[@helenbaylor6883]

Thank you!!!

[@playrico11]

Your welcome!