Elspet litter box malfunction

[@jonnybo20]

We have had the same issue with ours and its been problematic since day one. Whats worked for us sometimes is pushing or pulling the rake as its unplugged and turned back on and clean button depending on wherever it decided to stop.... It doesn't always work but hopefully that can help

[@Alexz_Archivz]

Guess ill add my minor fix went i noticed a week of poop not scooped. Ultimately, it was a small slither of the trashbag intersecting the back shutter. Then it worked again. I'll have to keep an eye on it tomorrow.

[@barnabe3190]

Be careful with this product. Rack is breaking very often. In one year it broke twice. The first year it is under warranty so no problem but it shouldn’t break for a product that expensive! Once the warranty is expired, you’ll have to pay for the replacement and the shipping

[@collinbradford8866]

My fix was pressing the button to close the door, i unpugged it with the door closed, then when i plugged it back in it moved the rake!

[@dhbe]

like wtf 🤣🤣

[@collinbradford8866]

@@dhbe yeah, I think it triggered the correct part of the sequence, but idk enough about this stuff. I got lucky maybe.

[@mesausa]

Worked for me. However, it kept going back to the stock position at the end as its Home position. So once it was all the way back, I pushed the Turn Off button and it forced the rake to go home! I turned off after seconds and it stayed there!! Let's hope it won't stock again or it'd be a sensor issue for sure. Thank you for this tip.

[@BonnieJones-x9h]

Honestly I’ve decided that I spent nearly $500 to toss it in the trash! One of the worst purchases I’ve ever made!

[@JasonPaczkowski]

@@BonnieJones-x9h oh for sure, definitely should have purchased a different brand. But I’m gonna try to make this POS last as long as possible.

[@lvpetrillo]

Mine is still raking and cleaning up the cat sh!t but once it's done it beeps that annoying sound. Mine sounds like it is trying to move the rake.. makes a short humming sound.

[@davidpantoja1449]

afternoon all, the issue that you are having and one that I had as well is that the rake rack has sifted or moved from its original position due to failed set screws on the rake rack that attaches to the motors. It's lost it's position and doesn't know where the rake actually is. unfortunately the only way to remedy this is to take the entire thing part basically and re-align the rake rack and the motors to where they need to be.

[@JasonPaczkowski]

Thanks for your input, but it was definitely a broken sensor.

[@truestofhearts12]

Did you pressing the first and third button, (power and the light Button) simultaneously for 16 seconds (until it beeps and door closes)? This resets the machine.

[@joaomendess]

I've had mine for a month and a half and now it doesn't clean, it doesn't detect that the cat used it and to clean it I have to do a reset, I've already sent the videos and I'm waiting, fingers crossed

[@darthv72]

Just had one delivered and it won't even turn on. It beeps three times and no lights except for a blinking blue one under the control panel.

[@IamSquirrel]

That is what mine did. I don’t think it’s fixable.

[@rosebarrette6292]

I did all those steps and the rake still didn't move!!!

[@JasonPaczkowski]

@@rosebarrette6292 mine didn’t either. I was being sarcastic at the end! I contacted customer support, and they determined it was a malfunctioning sensor, which it was. So they sent me a new pair of sensors, and I have a video posted on how to replace those. But take note, it took almost 5 weeks from first contacting customer service until the sensors arrived. So don’t be too shocked at how long it can take.

[@CarolHutchings-u2i]

Me too

[@myrahowell4817]

I WISHED I had seen this before purchasing this piece of CRAP machine! I’ve only had it for a couple months and the rake started not working. I emailed support and was told to 1. Clean the 6 sensors and 2. Press the third button. Well I did all that…. Even took the litter box pan out, the step off, started and restated the device. Nothing!!!! I’m sooooooo disappointed. THIS MACHINE IS A COMPLETE WAIST OF MONEY! DO NOT BUY IT! We all need to do reviews to warn potential buyers because when I searched Elspet review…. No problems like this surfaced that I could find so I thought it was a good product. Boy was I saddened to get it home and it be broken in 3 months (if that!). I’m also paralyzed and have trouble working on things here at home which is why I bought this to lighten my load but instead it has made it heavier and stressed me out MORE!

[@julielachance4136]

Exactly the same for us. It’s stopped working after only one month. I have rheumatoid arthritis and bought it to help my work load too. I have done my research before hand and there doesn’t seem to be any major issues. Now I am stressed and angry. I have contacted them already 6 times. I have been wanting to return it but no such luck since it is almost impossible to get a response. I will post on the business bureau website and you should too.

[@greyhawke115]

Did you ever get a resolution? We're having the same issue even after going through the same steps

[@JasonPaczkowski]

Not much of a resolution, we’ve been in contact with customer support. They offered to send us a new sensor to install ourself, or we could send the unit back to them. We decided to have them send us the sensor. It should be here soon, and I’ll post a video of that install.

[@JasonPaczkowski]

It was a broken sensor. New video of sensor replacement is up. I hope this helps solve your issues as well.

[@mariadiaz7582]

Have you fixed your Elspet? Elspet has removed their customer service number and I can only communicate through email but they don’t respond. Do you have a good contact? I need new sensors , checked with meter readings and they are bad.

[@JasonPaczkowski]

@@mariadiaz7582 we did fix the sensors. I have another video posted on how to do that because they don’t send instructions. We just contacted support through email, and it was pretty slow going. Took about 6 weeks from first contacting support to receive the sensors.

[@mariadiaz7582]

@@JasonPaczkowski thanks for your reply and info. I honestly think they had a bad batch of sensors. They finally contacted me and want another video of the box not working. At least they are willing to give us the parts. I’ll never purchase aHong Kong product again. Expensive purchase not to honor warranty. My labor will be free for them.

[@JasonPaczkowski]

@@mariadiaz7582 that’s what this video was. I figured I would also film the trouble shooting steps not working, so that we wouldn’t have to waste time and emails going through those one by one.

[@CarolHutchings-u2i]

I won't never recommend this Elspet litter box to anyone.... I think it a piece of crap!! I have mine for 2 months and I have the same problem. customer service is so bad!! 😡

[@premiumhuy8035]

Any solution update? I very disappointed with that device

[@JasonPaczkowski]

@@premiumhuy8035 I contacted customer support, and the solution they offered was for them to send me a sensor to replace along with instructions on how to do it. It should be here any day now. I’ll make a video on how to do that, and see if it fixes the issue.

[@premiumhuy8035]

@@JasonPaczkowski thanks for your update

[@JasonPaczkowski]

@@premiumhuy8035I replaced the sensor, and it works now. I posted a video of the process because Elspet sent the sensors, but not the instructions. If you are having the same issue, contact Elspet customer support ASAP because it takes a long time to ship.

[@alyssagonzalez7132]

@@JasonPaczkowskiDo you know where to find the instructions on how to replace the sensor? They sent sensors but no instructions and I asked elspet a week ago for them.

[@JasonPaczkowski]

@@alyssagonzalez7132 I couldn’t find any instructions, but I winged it and made a video on how to do it! kzbin.info/www/bejne/hmLZhnaiipKAfKMsi=jDtw8E-avxD56UTR

[@JoeGroundWorx]

I have the same problem and nothing please help

[@JasonPaczkowski]

I am still working with customer service to correct the issue. They are not very helpful. If I come across a fix, I will notify you.

[@LittleRedSerge]

​@JasonPaczkowski I've been having the exact same issue. Have you heard anything back? Please let me know if you do. 🙏

[@ramk7572]

I've had the same and played around with it yesterday. Have you cleaned the top IR sensor? It's near where the rake stops normally. I unplugged the adaptor and left it for 5 minutes, then I cleaned both the low and the top sensors. Mine is working again after I did that.

[@deborahvilawys4335]

@@ramk7572Thank you for this! That fixed the issue for me, I didn’t even see the top sensors until you mentioned it.

[@JasonPaczkowski]

@@LittleRedSergeit was a broken sensor. Elspet sent me a new set of sensors to install. I posted a video of the process. Hope this helps.

[@latashapike397]

First you have the rake wrong it supposed to be at the bottom

[@JasonPaczkowski]

@@latashapike397 the rake arm was stuck in the top position. If it was on the bottom, there wouldn’t be a reason for this video to exist.

[@DiscoveryChannelbylt68]

@@JasonPaczkowskile râteau de ma litière et coincer vers la porte je ne sais pas si la position initiale est bonne ou pas

[@RedFoxNJ]

I just saw this: kzbin.infoGh1T6EGE2us

[@Soujitaro]

It's doesn't work

[@CarolHutchings-u2i]

I have the same problem ,,, the rake is stuck in the upper position,,,