Employees first, customers second | Vineet Nayar | TEDxAix

"Millions of employees walk through our organizations every day not just to get paid but to be inspired by the vision we have for them", says Vineet Nayar, former CEO of HCL Technologies and author of Harvard Business Press bestseller "Employees First, Customers Second" (EFCS) giving a compelling account of how this idea channelized the energy and passion of 100,000 employees to increase HCL's revenues and market cap over six times!
In this must watch 18 minute video Vineet shares at least 8 simple ideas that can do wonders to your Employee Engagement scores and ensure happiness, passion and growth. Not surprisingly Vineet's EFCS philosophy and its execution at HCLT has been described as the "world's most modern management" by Fortune and got him a place in the magazine's first ever Fortune Global Dream-team alongside stalwarts like Steve Jobs.
Vineet Nayar is the former CEO of HCL Technologies, founder of the Sampark Foundation and author of a book that is considered as a revolution in management, Employees First, Customers Second. He not only states simple philosophical principles but also applies them successfully: his company has succeeded the challenge of tripling its turnover ($4.2 billions today). Vineet Nayar has been elected best employer in Asia. His very simple idea of « management by trust » through challenging conventional management practices, was described by the American Fortune magazine as “the most modern management in the world”.He later created his charitable organization Sampark (“to be in contact” in Hindi), focused on the training of teachers. He is thus considered as the man who is resolving India’s problems. Indeed, in a country where tens of millions of children are dropping out of school, Vineet Nayar explains that he wants to “have an impact on millions of lives”.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx

[@SureshKumar-cg3hd]

It is not practical at all. He says something and does something else and just few words for marketing campaigns fooling the world to get more projects.

[@maureenoconnell8181]

Totally agree with Vineet, Every organization must think about their employees first so that the employees will work with more dedication and the end result will be a happy customer, a happy employee, and a successful organization.

[@parulbehl]

This is what an employee expects from a manager. A leader which motivates him and unleashes his potential.

[@maryjhayes8611]

I worked at HCL for a few years, and oberved them specializing primarily in BS, Propaganda, and Appearance,

[@knowledgescience7165]

Very Inspiring. I agree, there are times when your very own decision can affect life of thousands. No doubts why Mr. Nayar has been elected as the best employer in Asia!

[@gopalanparthasarathy]

I loved listening to Mr Vineet Nayar, after a good 10 years. I consider it privilege of my entire career to have been part of the transformation journey, although only for 2 years, HCL started under stewardship of Mr Vineet Nayar, undoubtedly a most inspiring contemporary thought leader of our times, in disciplines of management and leadership.

[@epithanyreighn]

Most places put the customer first and not the value of the employee as well, Brilliant input because both play crucial roles!

[@mrinalkrant2523]

Organisations have vision and purpose for themselves, not for people! You said all!

[@ramgrg4846]

is all these ordinance his employees

[@piyushbharakhda2076]

Superb.. Great..

[@maneesh2u]

I joined HCL Technologies in year 2010 when Vineet was the CEO. What made me his fan was his enthralling speeches, employees centric approach and his sheer personailty. He used to address all 89000 employees every year!, asking their problems and then giving answers to them. He is a perfect mentor.

[@TanujPoddar]

On a lighter note: By making everyone stand just before ending his speech, he ensured that he got a standing ovation. ;)

[@magicallotusplanet8393]

Good evening Sir !!! Its being 3 yrs i have been longing to meet you... I have read your words and watched your Video on EFCS and i find it quite inspirational, confident and full of faith.

[@sanjeevahuja607]

Very Inspiring. I totally agree with his beautiful insight in being careful of what we wish and second how take the responsibility to transform once we are there... Vineet's vision has been powerful for each employee of HCL and it was wonderful been part of the culture

[@DEEPAKGOODWILLS]

What a video man! Nice to see an Indian CEO take steps like this and inspiring the world :)

[@freddy29228]

Wow! Love this idea. Our grandmother's vision for us when we were born. The CEO or leader of your organisation can act as that grandmother. To give a vision for that person's life (not limited to work only) that would inspire them and others to support them. Vineet Nayar gave an inspiring talk!

[@kacpergrabowicz7228]

What a moving speech, words for charisma that you can feel the energy in the air. Very inspiring.

[@insure7272]

Absolutely Thought provoking and inspiring.........Hopefully many many CEOs take a leaf out of this and inspire thier employees.....banishing the my way or highway culture.

[@ankurbanerjee1643]

Mr. Vineet has always been an inspiration to many. A leader to always look out for insights and knowledge on corporate culture. Great video :)

[@shashankkulkarni993]

Nice for people whose company follow this in day to day life.