Engineer Explains 911 Emergency Calling In Microsoft Teams Phone | How does it work?

Please join me, Shervin Shaffie, Principal Technical Specialist at Microsoft, as I explain Microsoft Teams' Emergency Calling e911 capabilities. Whether you're working from the office, at home, or the coffee shop down the street, Teams has got you covered if you call 911. The key is sending your current address to the public safety answering point (PSAP), and by using a variety of mechanism, Teams accomplishes this. Let me explain further in this video how it all comes together. Enjoy!
For questions about this video or other content on this channel, join our free Community and start a conversation: groups.google.com/g/collabora...
PS, don’t forget to checkout my Teams Phone & MTR playlist for my other videos: bit.ly/3fMQdOv
🎟️ Join this channel to get access to perks:
/ @collaborationsimplified
✍️ Welcome your comments below!
🔔 Subscribe to my KZbin channel and hit the bell to get notified about my videos:
/ collaborationsimplified
🚩 Connect with me on social:
- LinkedIn: / sherv
- Twitter: / shervinshaffie
📃 Watch related videos:
/ collaborationsimplified
🔗 Checkout ‪@MSFTMechanics‬ ‪@Microsoft365‬ for other great videos
This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
--------------------
#Microsoft #Microsoftteams #e911
--------------------

[@CollaborationSimplified]

For questions about this video, join our free Community here: groups.google.com/g/collaborationsimplified Your question may have already been answered or you can start a new conversation to ask our experts.

[@miocid31]

Thank you, extremely helpful!

[@CollaborationSimplified]

Awesome! Glad you enjoyed it 👍👍

[@ericartist]

Is the user ever prompted to enter their address if not detected within the known company network? Are there any options to require them to enter the address when off-site? What if they are joined to the company network via VPN but still at home?

[@CollaborationSimplified]

Hi there, there are a few options around this. 1 - The roadmap will have notification pop ups (that will last about 10 seconds) in teams when a location is not detected, or confirmed. 2 - Admins can setup a custom banner that asks users to enter their address, and once they do, the banner can be dismissed. More info here: docs.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing#custom-emergency-disclaimer This is out today. 3 - Note that if an address is not confirmed, calls are still sent out as per the guidance here: docs.microsoft.com/en-us/microsoftteams/emergency-calling-dispatchable-location#emergency-address-classification-and-routing

[@CollaborationSimplified]

How do you like Teams 911 capabilities? Anything you'd like to change or is it perfect? 🙂

[@CollaborationSimplified]

Make sure you checkout my other Microsoft Teams videos here, enjoy! kzbin.info/aero/PL7gs6v-vK75ppiCB2eBgkHd7Aa89wazLF

[@yumyumArx]

What happens if you call 911 during conference call? does it auto route to relay center?

[@CollaborationSimplified]

If you outdial 911 while in a Teams meeting, because the call is not tied to a user but rather a conf bridge, it will be sent to the relay center to determine location, as you mentioned.

[@justinpfeil5018]

I've been trying to solve a 911 issue at work for MONTHS. Teams is just not recognizing the ChassisID of one of my switches no matter what I try.

[@CollaborationSimplified]

Oh no, haven’t run into this one myself. Microsoft support able to assist?

[@justinpfeil5018]

@@CollaborationSimplified not at all. Ticket has been open for months now