please watch remade version. Engwe (the company) review - What are they really like?

Voice volume is low so have remade the video.
Engwe (the company) review - What are they really like? & Engwe Engine X pre - review.
This video is about my experience with Engwe customer service, when things go wrong.
engwe-bikes-uk...
Specs
Material：
6061 Aluminum Alloy
Motor：
250W Brushless Motor
Torque:
55 N.m
Battery:
48V13Ah Removable Internal Lithium-ion*1
Tires:
20 x 4.0 Fat Tires
Max Speed:
25KM/H (Can Be Unlocked)
Max Mileage:
120KM
Charging Time:
about 6.5H
Maximum Climbing degree:
10°
Brake:
160mm Front & Rear Disc Mechanical Brake
Transmission System:
Shimano 7 Gears
Display:
LCD Display
Bike Weight:
31.7KG (69.8lbs)
Gross Weight:
38KG (83.77lbs)

[@simonjohnhinton1938]

I've had my engine x since October last year. I've done a lot of work on it to put right some if the things engwe should have addressed at the factory. Things like the axle bolts which on mine were too short so I replaced them with some 86mm stainless bolts. Another thing too is the fact the mid suspension has no bushings which means you have steel bolts going through an aluminium frame. Over time this wear will cause a loose back end. I've replaced the metal mudguards for plastic ones as they don't rust and break and cause the rider to crash as it gets jammed in the wheel. The mechanical brakes are adequate but I've replaced the front rotor for a 203mm one with the right adapter for the caliper. Opening and closing the frame can wear out the pins on the battery and they can get hot and melt. The tyres are quite thin and so make a fair amount of noise on the road. I have the revised model where they extended the brace that goes from the seat post to the folding hinge. On the early models it only went 3/4 length which made that part of the frame weak. There have been a number of photos of broken frames. On the revised models they also extended the weld underneath so it to goes all the way to the folding hinge. All that being said it's a good comfy bike. Now I've addressed all the issues I then added a second battery on the rack and run both batteries using a balancer kit. 13ah+10ah. I get about 55 miles. I also have the bmx bars, a 56 tooth crankset and a huge saddle. Also have a power analyser too which recorded 960w peak at about 19amps.

[@noob-ebike-guy]

You have definitely changed a lot. I am not sure what bushings are if I am honest. With the mudguards, I plan to bolt a bracket to each, that seems the go to solution to prevent the bracket snapping in time. I am in a group for Engwe fails and have seen 2 snapped frames. I'd say they where failed wields though and that caused the supporting bit to snap. I don't feel this was a common thing but certainly something they seem to have altered the design to attempt to stop it happening.

[@simonjohnhinton1938]

@noob-ebike-guy yes the weld was extended giving extra strength. I've added a couple of builders strapping around that area to act as a safety net. definitely change to bmx bars if I were you if you haven't already looks better and handles better too. my other bike is an old Kona 27.5" mtb which I've converted using a yose power kit. the kit cost £360 and is waterproof and I think uses a sinewave controller which makes for a really smooth and responsive ride. if I'm really honest the engine x wasn't my first choice. I wanted an l20 but unfortunately they were out of stock everywhere and I didn't want to import one because of the extra charges. I paid £900 with the online discount code back in October and is a bit of a bargain. the x has grown on me and hauls my large frame along no problem. hills? what hills! loads of torque!

[@noob-ebike-guy]

@@simonjohnhinton1938 Erm going fully adjustable motorbike handlebars and replacing the full front suspension. New grips and pedals, unfortunately these videos take so long to make because I have to type the subtitles on the free software lol. I have engine X vs ep2 pro to make, some tutorials (speed unlock, throttle ect). Want a moan about ebike laws, and a few more in mind as well as needing to alter the engine X. So plenty to come. I was going to buy an Ep2 pro but for £100 more. rear suspension seemed a must.

[@damienbonnefois]

Hello, Pourrais t on avoir le lien pour acheter les mêmes rétroviseurs ? Thanks

[@noob-ebike-guy]

www.ebay.co.uk/itm/295684129097

[@techtitanuk5609]

You need to talk louder its hard to understand

[@noob-ebike-guy]

I think I forgot to raise the volume of speech when editing tbh. my voice seems louder and clearer on other videos. I will hopefully not forget in future videos :)

[@sirguesty]

Morning, cracki g video. I had the same issue with the charge. Im also sending many emails regarding my battery life. Cheers

[@noob-ebike-guy]

Thank you. What is the issue with battery life? I get around 30 miles from a full charge. :)

[@sirguesty]

@noob-ebike-guy Thats the thing Im about the same, but the website says loads more. Cheers

[@noob-ebike-guy]

@@sirguesty In honesty they want to make their bike sound as amazing as possible. So their distance is likely based on pedal assist level 1 where the motor is hardly doing anything. Then completely flat and smooth ground. An extremely light rider ect. All of the ebike companies do that :)