EP 142 How Erika Pusillo Built A Dream Career As A Dental Manager

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Ever wonder what happens when a dental sterilization tech becomes a practice optimizer for a 50-person dental office? I sat down with someone who lived that exact journey, and her insights might surprise you.
Meet Erika Pusillo, who shares her transformation from handling sterilization duties to optimizing one of Florida's leading dental practices. Our conversation touched on the challenges and triumphs of managing a large dental team, including the delicate balance of associate relationships and the art of keeping talented team members engaged. Erika opens up about her own moments of doubt, near-resignation, and ultimate growth into a respected practice leader and coach. I was impressed with her refreshingly honest perspective on feedback, humility, and what it really takes to evolve beyond the traditional office manager role. Whether you're managing two team members or fifty, her insights are invaluable for any dental practice leader.
Key Takeaways:
Communication is crucial between practice owners and managers
Regular check-ins (quarterly for doctors, every 3 months for team members) are vital
Success requires going beyond the 9-5 mentality
Create opportunities for growth within your existing structure
Give first, monetize later when pursuing speaking/coaching
Additional Bulletproof Dental podcasts featuring Erika
www.bulletproo...
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Connect with Erika
Email: [e-mail]
Find her through: Spodak Dental and Bulletproof Dental Practice
www.spodakdent...
www.bulletproo...
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
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