ep 31 - Communicating in Crypto, and Beyond

How does one communicate well -- especially in crypto, but also in other technical industries or open source communities? Or in distributed, decentralized organizations, where you may have participants that are both remote and in person, or a mix of regulars and newcomers/ strangers. (Take for instance a community call to discuss technical or governance changes.)
How do you present information to different types of stakeholders; speak spontaneously; or resolve and recover from conflicts on the spot? So in this special book-launch episode of web3 with a16z, we invited Matt Abrahams -- author of the new, just-released book, Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot (he also hosts a popular podcast by a similar name, “Think Fast Talk Smart”, which you should also subscribe to!). Matt is not only a lecturer at the Stanford Graduate School of Business, but he works with lots of companies and leaders on strategic communication, persuasive communication, interpersonal communication, and much more.
In this episode, Matt covers -- in conversation with host Sonal Chokshi -- specific templates, tactics, and tools that anyone can use; but we begin the first 15 minutes setting some foundational context, including the difference between informal vs. formal communication; why structure matters and how it relates to "spontaneity"; the art of listening with pace, space, and grace (for listening to oneself, too). We then cover several types of structures that anyone -- whether leader or individual contributor, engineer, marketing, sales -- can use in many types of communication.
Ultimately, crypto isn't just about technology and code -- but about open source, decentralization, collaboration -- people coordinating with each other at unprecedented scale: a very human thing. That's why finding the "common" in communication is essential, and represents the future of work, now.
None of the following should be taken as investment, legal, business, or tax advice. Please also see a16z.com/disclosures for important information -- including a link to a list of our investments -- since we are investors in some of the companies mentioned in this episode.