Episode 10: President and CEO Don Clark

[@davidkozaczka7899]

If a Grand Design fifth wheel frame snaps in Texas, does anybody in Indiana hear it??

[@anthonylink4330]

Love that!!

[@nettysgurl]

Reading through the comments and it looks like I’m not alone in my frustration. Where are the drinkers of the GD koolaid?!

[@nettysgurl]

Awww wish our rig was towable to chat by a fireside vs wanting to gently place in the actual FIRE! Buy our rig back so we can move along! I don’t have time, energy, or a home to live in while you guys throw darts to figure out that the Momentum’s and Solitudes ultimately are not compatible with the Lippert frames they are built on. Especially not to live in as they were targeting families in 2020-2021 to join the lifestyle of the retired folks and full time live and travel in said RV. We are stranded after spending over a month in Elkhart in May-June just for it to break again. It’s not ever going to be fixed because there is no fix.

[@GrandDesignRVTV]

Hi, @nettysgurl. We're very sorry to hear your experience hasn't been what you expected. We recommend reaching out to our Customer Service team for further assistance. You can reach our team by phone at [phone] or by email at [e-mail].

[@nettysgurl]

@@GrandDesignRVTV I have daily conversations with them. Our momentum is our home and it cost $$ to be out of it for additional troubleshooting and repairs. We just spent 15k in June while you guys had it in Elkhart. I can’t do that again but finding lodging in the small East TX town we are in will be difficult. It’s just extremely discouraging and disappointing to know that the dream life we were living traveling with our kids may be ending because of the situation that GD has put us in.

[@anthonylink4330]

And all GD has for you is a canned response that all the other comments are getting. Sad. Pitiful really!!

[@GrandDesignRVTV]

Unfortunately, we are unable to send you a private message to discuss this with you further. However, I am very sorry to hear of your experience and am confident you will be able to work with your case representative for solutions.

[@MichaelGibson-bf1hy]

Any updates on the frame flex issues?

[@GrandDesignRVTV]

If you are looking for more information regarding frames, please check out the link below. www.granddesignrv.com/frames With any questions relating to your Grand Design RV, please don't hesitate to reach out to our Customer Service team by phone at [phone] or by email at [e-mail]. Our team will be happy to assist.

[@rhoelscher]

We have a 2022 303Rls. The roof is wrinkled and pulling away from the front cap. Why hasn’t GD discussed the common problem with the roofs “inflating” and wrinkling on Reflection 5th wheels? They are clearly not being installed properly. I’m a disappointed customer. .

[@GrandDesignRVTV]

Thank you for your comment. We're sorry to hear of your concern. Our Customer Service team addresses concerns on a case-by-case basis with the retail customer directly, so we can find a solution that best fits your specific needs. If you haven't yet, please don't hesitate to reach out to our Customer Service team directly by phone at [phone] or by email at [e-mail].

[@keevs5]

Is that “less than 1%” of your 5th wheel models or all the towables you’ve ever built? How many have you made that are so we can calculate how many 1% would be? We all appreciate your transparency in this matter.

[@jeffjohnson4671]

The 1% is a BS number and they know it, unless like you wrote, it's in reference to every camper they have ever built. Wouldn't surprise me that they would do some sneaky PR numbers game. Frame failure is an issue for multiple year models, especially through the COVID years.

[@GrandDesignRVTV]

Our Customer Service team will be happy to assist in answering any questions you may have. We kindly ask that you reach out to our Customer Service team directly at [phone] or by email at customerservice@granddesign.

[@anthonylink4330]

@@GrandDesignRVTV😂

[@anthonylink4330]

Your appreciation of transparency comment got you no where 😂

[@keevs5]

@@anthonylink4330 I tried! 😣 They owe it to those of us with broken frames to stop hiding the numbers and stop calling it rumors.

[@craigwest5254]

So full of crap. No quality control on this brand. Frame failure everywhere

[@GrandDesignRVTV]

Thank you for sharing your opinion, @craigwest5254. We're sorry to hear of your dissatisfaction. If you are a Grand Design owner and are in need of assistance with your RV, please don't hesitate to reach out to our Customer Service team.

[@brentfulton5209]

I don't understand the hype about this brand.. They don't use Azdel/composite materials in the sidewalls and they use OSB which luhan and OSB seems to be cheaper materials than Azdel and plywood.. Using cheaper materials but charge higher than like rockwood or jayco.. nor do I get the arrogant snobbish "you can't advertise sale prices, you are only allowed to advertise MSRP" communist approach