eSIM set up and activation for Samsung Guide - Holafly

[@ekal137]

This looks much easier than some of the other esims, gonna give this a shot

[@holafly]

🚀🥰

[@dannycnoble]

I am confused. This video says it does not activate until you get to your destination and activate on the phone. The website says the card activates the minute you scan the qr code to instll on the phone. Which one is it? Only going to be in Europe 7 days so i want to make sure i do not activate it to early. Also does this card work in the Canary Islands?

[@holafly]

Hello! A pleasure to greet. When you make the purchase, you will receive a QR code in your email. The idea is that you install your eSIM days before your trip and when you arrive at your destination, you activate it. They are two different processes. Remember that the data starts counting when you activate the eSIM, not when you install it. And Europe's eSIM does not cover the Canary Islands.

[@dannycnoble]

@@holafly thanks for the response. i really liked the idea of a esim but if it does not work in Tenerife then i had better not buy it. we go once a year so hopefully in 2025 it will work in the Canaries.

[@shirolee]

Thank you Holafly!!!

[@CamilaReyOrozco]

This app works on Samsung Galaxy A35, I need it for a trip in Europe.

[@chrissternagel2487]

You can't do this with just your phone? Don't have another phone or computer. This is something that should be noted before purchase!!!

[@holafly]

Hi, in the same tutorial we have two ways to install the eSIM. By QR code and manually. In manual installation you don't need a second device to install the eSIM.

[@skyfaith1661]

I dont have sim manager under my settings anywhere, what do i do?

[@holafly]

Hello, you should contact your mobile operator, because if you do not see this function, it is likely that your cell phone is blocked. You should call them to unlock your phone and be able to use eSIMs.

[@TheLooking4sunset]

Samsung immediately wanted to restart and change the sim after I installed the esim, why?? I just wanted to addit

[@holafly]

Sometimes the eSIM may be "activated" after installation, but it is only when the customer turns on data roaming that the days of their plan begin to count down. In that case what you can do is turn off the eSIM and manually select your main SIM for calls, data, or whatever the customer wants. Likewise, we recommend that you do not uninstall the eSIM.

[@HakmHakim-p8v]

Can may activate esim ones I arrived at airport of that country if there is no internet no wifi ? Please

[@holafly]

Hello, to install the eSIM you need a good internet connection, but not to activate it. When you land at your destination just select the Holafly eSIM and activate the data roaming and that's it!

[@HakmHakim-p8v]

good Thanks

[@psychiconic]

Ive follower all the steps above i have a samsung s21 and im in morrroco, it shoes i have service with a little R above the signal bar, but it doesnt turn on the data at all, ive tried restarting my phone adding and remove8ng the sim it still hasnt worked

[@holafly]

Hello. We are sorry for the situation, please write here your order number or the email with which you bought the eSIM so we can help you. We are at your disposal.

[@boliviareports]

I have a Samsung S20 Ultra and according with your documentation my device should work, but I don't have the option for SIM Card Manager, please help !

[@holafly]

Hi, how are you? What country did you buy your phone in? In this case, only the US versions of this phone have eSIM support.

[@boliviareports]

@@holafly thanks for your reply. Just updated the phone and now have the feature

[@peterseville6590]

I have the US Samsung S10 And also don't have the option for SIM Card Manager, please help @@holafly

[@gloriouschannel3683]

Bruhh wtf can u guys not say that before making me buy???? Wtf

[@HakmHakim-p8v]

I want to buy mobile phone from Japan to use esim holafy at airport of mexico City , but I am not sure if it works or not ? Please help me

[@blancariverasanchez7556]

How can I be sure my samsung s22 ultra will be compatible with Holafly before buying a plan?

[@holafly]

Hello! On our list of compatible mobile phones is the Samsung S22 Ultra, meaning it has the eSIM option.

[@Roro-yr1xp]

I have the Samsung S20 FE 5G, bought in the UAE, I don't have the eSIMS option.

[@holafly]

Hello! The cell phone you are talking about is not compatible with eSIM. 🥺

[@marcoantonio-gn7go]

my phone has capability for this, I have just checked now and it does have the eSIM card feature. but my phone its NOT unlocked. so I am guessing because the phone is not unlocked Holafly eSIM wont work, correct?

[@holafly]

Hi, it won't work if it has a restriction. Check this: How can you check what message your iPhone displays? - 1. Go to Settings on your iPhone or iPad. - 2. Tap on General. - 3. Then, tap on About. - 4. Scroll down the screen until you find the "Carrier Lock" section. If you see "No SIM Restrictions" next to Carrier Lock, your device is unlocked.

[@yorobisan]

Hello, i am.planning to use esim for 1 day only in Lisbon. How do i deactivate the eSim? It wouldnt charge me any more charges of i deactivate it. (Sorry, never used eSim before, so...) 😂

[@holafly]

Hello! To prioritize you, send us a private message on Instagram (holafly_es) or Facebook. After answering the initial questions, we will connect you with the agent who can best help you. Thank you! 🙌🏼

[@Skyalfa]

Does it activate directly on is there any times to wait ?

[@holafly]

Hi! We recommend that you activate the eSIM when you land at the destination and you do this by activating data roaming or Holafly eSIM roaming.

[@Stunl3y]

Does this work with Google Pixel phones ?

[@holafly]

Hello! Of course, we have mobile phones compatible with Google Pixel.

[@winstonlindsay8486]

How do you deactivate sim once you've created esim overflight?

[@holafly]

Hello, what a pity, could you repeat your question, we don't understand it. How do you deactivate the eSIM after it has been used?

[@RealForturama]

I want to buy a Holafyl eSIM for my trip to the US. At 2:22 in the video, you select your *preferred* SIM for mobile data. Do you know what *preferred* means? Can I be 100% sure that my phone will *only* use my Holafly eSIM for mobile data? Or is there a chance that my phone decides to switch to my regular SIM? *Preferred* sounds to me like that my phone tries to use Holafly but it's not guaranteed. I don't want to deactive my regular SIM because I need this SIM for phone calls and SMS.

[@holafly]

Hello, we understand your concern. As soon as you choose Holafly as your default line for data, and in case your plan has calls, also for calls, your cell phone will not automatically switch to other lines. To ensure we understand you correctly, would you have your regular line and Holafly eSIM active?

[@RealForturama]

@@holafly yes, I want to use my regular sim for calls and messages (SMS) and the holafly esim for mobile data. Do you know if this is possible?

[@omerece5011]

Hi i have note 10 plus and it doesnt have sim manager, can you guys help me please? thanks

[@holafly]

Hello, only from Galaxy 20 models onwards it is compatible, on the web you can find the list of compatible models.

[@lynnesettle7590]

My phone is a 2019 Samsung Note 10+. Only phones from the newer versions are eSim compatible. Looks like I will have to get a Sim Card in my travel location.

[@fanmadevidz5784]

Can I buy the esim package now and activate it on the day I fly out?

[@holafly]

Hello! Of course you can! You can buy it now but, we recommend you to install the eSIM a few hours or a day before your flight and only activate it once you hava arrived to your destination by turning on roaming. Best regards! Mariana 😊

[@arnoldaltuve]

​@@holaflyby "turning on rooming" means that I would still be charged with rooming fees??

[@nelsiniaramos7713]

Please make a video that actually I can see. Too small!

[@holafly]

Hi! Thanks for the suggestion, we are working on more instructional videos for you.

[@mslusiana8339]

Enlarge your screen

[@jamestech689]

Am using s20fe and it has 5g But i cant find sim card manager

[@holafly]

Hello! You must go to settings on your cell phone and look for mobile data and there you will find SIM manager. If you don't have this option, it means that your mobile operator has blocked the eSIM function. You should call them!

[@ClaudeLatour-id2xt]

Impossible d'activer la carte esim sur mon portable. Peut t'on se faire rembourser?

[@holafly]

Bonjour, je suis vraiment désolée de votre expérience. Veuillez indiquer ici l'adresse électronique que vous avez utilisée pour effectuer votre achat ou votre numéro de commande (le numéro qui suit un "E").

[@Boston82bl]

Too bad my Samsung galaxy a32 5 g doesn't have esim feature on it.

[@holafly]

🥺

[@MicheleM-v8g]

iPhone 12 Pro when I scan the QR code it goes directly to active? Skips all the other steps. Please enter Jordan in several hours. Thanks

[@holafly]

Hello! It would not be activated until we activate data roaming for our card.

[@BarryAllen-no9nj]

There is no SIM manager on my phone. Its a samsung s10

[@holafly]

Hello, only from Samsung Galaxy S20 models onwards are compatible except for the FE versions. And within that exception there is another exception and that is that the S23 FE, do come with eSIM option. 🙌🏼

[@Fudgeforum]

@@holafly Are you saying you can't use Holafly on a Samsung S10 - I have just purchased an 18-day subscription but when I try to scan the QR code on your e-mail it just installs something called Galaxy Wearable!

[@ReflectOnThis]

If you turned off the stupid music I might be able to hear the instructions

[@holafly]

Hello, we are sorry, we are working to improve this content.

[@danielmensah3746]

Mine will load till eternity nothing appears

[@holafly]

We are very sorry for your experience. Please write here your order number or the email with which you purchased so we can help you. We are at your disposal. 😊

[@davidpazmino5911]

I have a huawei phone (android), how do I set up the e sim card?

[@holafly]

Hello David! Please keep in mind that your device must be compatible with eSIM technology. On our web page we provide a full list of compatible devices so you can check it and verify it. In case that you're not sure enough, you can contact our support team which is available 24/7, they will help you in the best way. Best regards, Mariana 😊

[@davidpazmino5911]

@@holafly" Please keep in mind that your device must be compatible with eSIM technology" - Yes, but you should lead the customer to check if his phone is compatible with the e sim techology as the very first step of the purchase process. I only found out that my phone wasnt compatible when I couldn't install the already purchased esim card.

[@holafly]

​@@davidpazmino5911 Hi David, we are very sorry for the experience, please note that within the website, before purchasing it is indicated up to 3 times that the mobile must be compatible and be unlocked. You can also contact our support team who are available 24/7 for advice. We want to verify what happened and provide you with an appropriate solution to improve your experience. Therefore, could you please share with us information about the case such as order number or email associated with the purchase?

[@davidpazmino5911]

@@holafly hi this is the reference number 8943108150014346339 and this is the purchase order #E1196392

[@MabuyoshiSenjutsu]

Hello, Holafly! E-sim noob here, I am also using a S23 Ultra. I just purchased your e-sim for 8 days for my upcoming travel to Germany on July 28 to Aug 5. I installed it way ahead of time, just to make sure I won't be panicking when I will install it inside the airport. I did try choosing the e-sim and it automatically changed to the E-SIM setting after installation but I NEVER TOGGLED the DATA ROAMING on Mobile Networks setting. I just wanna make sure that the e-sim is not activated yet, am I correct? :D Hoping to hear from you!

[@holafly]

Hi, nice to greet you. You have no problem, the eSIM is automatically activated to recognize your mobile but really the days of your plan start running is when you arrive at your destination and activate data roaming or Holafly eSIM roaming.

[@MabuyoshiSenjutsu]

@@holafly Thank you very much!!

[@user4amil8zlik]

CAN SOMEONE HELP ME OUT - guys ive recently bought a iphone 14 plus which only takes esim just wanting to know that after setting up esim if i remove the sim card from the other device will the esim still work

[@holafly]

Hello! We do not recommend that you transfer your eSIM from one phone to another, nor remove your card from your phone.

[@IronmanG74]

e sim doesnt show in settings?

[@holafly]

Hello! The eSIM shows on your SIM card manager option, in order to modify it or configurate it, you should go to that option. Best regards, Mariana 😊