EV charging I try out the new Motability PAUA app & RFID Card a charge at an Osprey doesn’t go well

I was invited to take part in a trial of a new EV charging App. Motability provided a £75 credit and asked us to test out the card and to take part in some user research.
Paua gives you access to over 18,000 public chargers through a single mobile app and your very own charging card. This makes it easy to find & use chargers without needing multiple apps or subscriptions.
I took my 2022 Mini Cooper SE. My first charge at an Osprey destination was unsuccessful. I found the app lacking in many ways and was confused as to why Motability are involved when there is no ‘access’ attributes to it?
#paua #motability #evcharging #accessibility

[@Odinscrow1962]

Just joined Motability and awaiting my EV vehicle. I enjoyed your video. Very informative.

[@warnerswheelingabout4879]

Thanks for washing. Hope you enjoy your new car.

[@colingrisdale6358]

I reckon it is PAUA pronounced power

[@judebrown4103]

Well that was frustrating. No phone number to call either I suppose...what a pain but clearly not fully committed to proper accessibility by the questions alone.

[@iantrott9152]

If it’s any consolation I’ve never managed to get a successful charge out of a SWARCO unit since 2015!

[@warnerswheelingabout4879]

Thank you that’s very reassuring

[@jacquelinefitzwilliam-carr9673]

Yea. I had a similar problem weeks ago with EV Charger at Aldi in Birmingham. They have the NewMotion plug n charge. 2 chargers 22kWh. Owned by Shell. ( apparently u can use the Shell RFid card/Fob). Over an hr I was trying 2 get charge out of the 2 machines. I had a green light on. Started charging then stopped. Ended up calling them. They confirmed 1 was wkg & the other wasn't. She put a request for an engineer 2 come out. I haven't been back since. But a few months back in Hertford, Hertfordshire. Went 2 the Aldi there. Same NewMotion. No Problem. Plug n charged brilliant. Can be really frustrating @ times. But had my car serviced 2 day & the guys @ Peugeot ( Robins & Day). Full charged car, after vacuuming it & washed it. Picked it up & delivered it back home. Perfect Peugeot! 🥰

[@warnerswheelingabout4879]

It’s a challenge isn’t it so many new system to learn

[@stuartduncan2772]

I'm waiting for my first EV being delivered. What is obvious is that there needs to be a standard interface. Every petrol pump is the same. You don't need to read an instruction manual to fill up with petrol. Perhaps this will change as more and more EV's hit the roads.

[@warnerswheelingabout4879]

You will need about 10 apps and a variety of RFID cards, deep knowledge of multiple different Chargé unit operational procedures, geographic knowledge lots of time ro waste and the patience of a saint if you don’t have home charging and are reliant on the public network

[@niallriddell1200]

Hi - sorry to hear about this experience. The team and I are continually looking to improve the solution so this is helpful feedback. I have dropped you a direct message and hopefully we can support your next charge.

[@warnerswheelingabout4879]

I have received your email thank you for getting in touch I will give you a call one day this week and hopefully you have time for a quick chat

[@niallriddell1200]

Absolutely- looking forward to it!

[@vicgoldman251]

Yep I'm exchanging my ev for a petrol model. The infrastructure isn't there down with EV!!!

[@warnerswheelingabout4879]

The price advantage of EVs is eroding fast

[@jays3216]

I think it's pronounced 'power'.

[@warnerswheelingabout4879]

With a Geordie accent 😝

[@warnerswheelingabout4879]

It was confusing

[@voltagevillain7342]

I think it’s pronounced ‘poo’. Thankfully it wasn’t raining. You have lots of patience.

[@MrMurdock2021]

At the end when it said motability will pay it did say charge and unplugging it while it was doing the connection handshake wasn't the best idea but no your not stupid i just think they should give clear instructions and not expect everyone to know everything it's humiliating and degrading and i do feel for you and motability should know better

[@warnerswheelingabout4879]

There’s so much to learn so many apps and different payment methods. It can be very confusing.

[@craigpell3465]

It's pronounced power

[@warnerswheelingabout4879]

I know that now, hardly obvious, a juvenile way to create a brand name in my opinion

[@craigpell3465]

Probably power was copy righted to something else. To be fair only by watching your video and seeing it in context on on the 3 step card did I realise it was power

[@orthodoxblue7252]

Too many huge deposits on Motobility these days. I’m gonna come off the scheme because of this. All you can get is the smallest lowest spec cars.

[@warnerswheelingabout4879]

AP’s have gone up substantially and the choice is EV/SUV, and very little else

[@Paul-ey1ct]

At the end of the day it's only you that's on the motability scheme, and all the lower end cars have five seats and a boot , the scheme is there to help you get about. And That's that 👍. If you want extras or a bigger car then you pay the extra money, a five seater car will be fine for most disabled people, and all adaptions are free. So I can't really see your point.

[@orthodoxblue7252]

@@Paul-ey1ct I’ve been using the scheme for 30yrs+. All I’m saying is that it wasn’t too long ago when you had your pick of whatever car (virtual) you wanted and the deposits were never more than £100. This past 2 years you can’t touch most good cars for less than £1000, and that’s even cheap in their eyes. As we all are, I am entitled to give my opinion about what I think.

[@cyruslad5462]

​@orthodoxblue7252 my Mazda 6 was 799 upfront 5 years ago. Just about to switch to Ioniq 6, that was 3500 but went up to 5500 on July 1st, that's too high imo but at least there won't be many about😂